Definitely recommend. Excellent work and awesome customer service. I took my Cadillac Escalade to…read moreAuto Showcase yesterday to get several door dings repaired. When I arrived I was greeted by a very friendly and courteous staff, including the owner, who is extremely accommodating and super friendly. They got me in right away, and were very knowledgeable and took time to listen while I showed them what I wanted done and than explained the process of what they would be doing to repair my vehicle very clearly. My truck is black and also had several noticeable scratches in various places, which really bothered me. I pointed out all of the scratches and asked if they could do the paint work and if so, to please let me know when I could bring my truck back to get the work done. They agreed. After that I decided to wait for the repairs to be finished, which I assumed wouldn't take more than a couple of hours at the most; but I was pleasantly surprised when my truck was done within just a little more than an hour! They brought it up looking fantastic! It had been washed and they even cleaned and polished my tires! Everything looked great and I was really happy with the work. But, upon closer inspection I was absolutely shocked and ecstatic when I realized that in addition to removing ALL the door dings (about 7 or 8-some in the worst possible places, which I've been told may be very hard to remove), and doing and excellent job on all of those, they also touched up ALL of the paint and those scratches that had been bothering me so much...GONE! All of them! I couldn't believe it! My truck looks AMAZING and I honestly couldn't be happier! Ive read some of the negative reviews posted about this business, and based on my experience nothing is further from the truth. I have had nothing but a positive experience here. I would definitely recommend Auto Showcase to anyone and everyone in the market for a new car or truck and/or excellent service/repairs or body work. The dealership is beautiful, the staff/management and owner are extremely friendly, polite, helpful and knowledgeable. The pricing is more than fair, and by comparison is right in line, if not better than what's being offered in the current local market at other dealerships. I also felt very comfortable and safe waiting there. It was just a good vibes type of environment! They seem to have a really well stocked line up of beautiful vehicles too. And, from what I could see, their diverse inventory includes all kinds of great cars and trucks at various price points to choose from. I can also assure you that they not only offer, but ACTUALLY PROVIDE and guarantee, top notch, excellent service and repairs and truly went above and beyond for me yesterday. I am extremely happy and very grateful! Thank you Auto Showcase for not only doing such a great job on my truck, but for also making this such a great experience too! I'll definitely be back and I'll be sending everyone I can your way!

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

07/13/2026 Let me start with I bought my car from here and…read morehave only come for oil changes and car washes the past 3 years and it was finally time for my tune up. Scheduling is so easy over the phone and checking in the day of my appointment with Jessica was swift. Waiting room is always clean along with the bathroom. It's tables and comfy chairs for waiting with a tv, light refreshments a screen to show you the status of your car while also sending text updates. I never noticed before but they have a little area for the kids with a tv and books. I love how service updates can be sent with the video to show exactly is going on where you can choose to include what they find with the click of a button. Overall this was a great "first experience" with the service shop driving off the lot I could feel the difference

This is my first visit for routine maintenance on my vehicle. While waiting I walked over to the…read moresales floor where I made my purchase. I spoke Michael S. I expressed how I had so many questions at my time of but I did not feel heard. I felt rushed and overwhelmed. He took time a spoke with me about my concerns. He made suggestions, and he changed how I felt about my purchase. Thanks again Michael I appreciate your time and I'll definitely send anyone interested in a new vehicle your way.

The service team at Nissan was more than willing to work with me. Being able to reduce the overall…read morecost of fixing the car by a substantial amount. Constantly giving their best effort to make sure I was satisified and happy with their service.

I went in for a routine vehicle service and oil change in February. I asked about the status of the…read morebrakes and was told "the brakes were ok, but to maybe consider having them looked at again on the next service visit". I get in my car and notice on the sticker that the technician placed on the windshield for the next visit, the brakes are marked with a red "x" (requiring immediate attention). I am not even due for the next service visit until November, and my brakes are already making a horrible squeaking noise when you back up my Nissan Pathfinder. The service was positive but my concern is that they did not fully explain the current damage or status of my brakes at that time so that I could make an informed decision.

The best dealer around fit me in with no appointment. Had my vehicle washed and done before they…read moresaid it would be!

Just got the worst service that I have ever gotten from a car dealer. The first new car I ever…read morebought, I bought from Jones in 1972. I will never buy another one from them or recommend them to anyone.

A Stellar Experience with VW of Fallston…read more When it comes to purchasing a new vehicle, one hopes for a seamless and stress-free experience. However, sometimes unforeseen issues arise that can turn the excitement of a new car into a daunting ordeal. This was the case when I encountered a significant issue with my brand new 2024 Tiguan. Yet, the way the team at VW of Fallston handled the situation transformed a potential nightmare into a remarkable testament to exceptional customer service. First and foremost, I'd like to commend Derick, Frank, Joe, and the entire team at VW of Fallston. Their commitment to customer satisfaction is nothing short of outstanding. Over the years, I have purchased several new automobiles, but none of my experiences have matched the level of honesty, transparency, and support that I received from this dealership. From the moment I realized there was an issue with my Tiguan, the team at VW of Fallston took charge. They assured me that the problem was theirs to resolve and that I would not have to shoulder the burden alone. This sense of responsibility and accountability is rare in the automotive industry, where customers often feel left to fend for themselves once the sale is complete. Communication was a key element in how VW of Fallston managed the situation. Derick, Frank, and Joe kept me informed every step of the way. Whether it was an update on the progress or simply checking in to see how I was doing, their proactive approach helped alleviate any anxiety I might have had. In addition to their effective communication, VW of Fallston went above and beyond to ensure my convenience during the repair process. They provided me with a loaner car, which allowed me to continue with my daily routine without any disruption. This gesture, though seemingly small, made a significant difference. The resolution of the issue was swift and efficient, thanks to the expertise and dedication of the team. They worked diligently to diagnose and fix the problem, ensuring that a new Tiguan was found. Reflecting on this experience, I can confidently say that VW of Fallston has redefined my expectations of what a car dealership should be. They have set a new standard for customer service, one that is characterized by integrity, transparency, and a genuine desire to help. It is clear that Derick, Frank, Joe, and the entire team take great pride in their work and are truly passionate about delivering the best possible experience to their customers. In an industry where trust can often be in short supply, VW of Fallston stands out as a beacon of reliability and excellence. Their actions during this challenging time have earned my loyalty and respect. I am grateful for the way they handled the situation, and I will not hesitate to recommend them to anyone in search of a trustworthy dealership. Thank you, Derick, Frank, and Joe, for turning a difficult situation into a positive experience. Your dedication and commitment to customer service are exemplary, and you have my sincerest appreciation. Kudos on a job well done!!!!

I recently purchased a car from this dealership, and I have never had a worse experience in my…read moreentire life.... for starters before this I had previously just owned a car which i ended up having to part ways with unexpectedly it had taken me a long time to finally come across a dealership that genuinely wanted to help me in the terrible situation I was in. for starters the car I had owned previously i had put down a large lump sum of money and I was paying that car off consistently for 6 months it was my first time owning a car on my own i did everything all by myself so how come it was so easy for me to purchase that car on my own but not when it came to purchasing a vehicle here.... I had seen a listing for a car at this dealership at a reasonable price seemed nice and all until I actually got to the dealership, they really didn't tell me anything that was going on with the car like the broken tire sensor, the broken glove box, the squeaky windows, the connections of the power of the car, giving me a key with a dying battery. anyways I ended up having to get a cosigner for my new car because this dealership was hardly willing to work with me but anyways having a cosigner was not supposed to be a problem who knew it would end up causing such a fuss!!!!! after purchasing the car, they had contacted me again about how they messed up my paperwork they told me one thing and told my cosigner another thing okay.... anyways so come to find out my supposedly new car starts having all these issues and while me and my cosigner are back at the dealership again, they still had all the paperwork WRONG anyways told me they fixed it I ended up making an appoint to get my car worked on. here's where the real fun begins!!!! so I get to my appointment can't find anything in the system with my name yippie anyways get that figured out I waited probably like 3-4 hours for a window squeak a glove box and a tire sensor and my screen all to find out all they did was replace my tire sensor and "fix" my window yeah my windows fixed but it looks like they took a metal sponge to it so now my whole window needs replaced!!! on my brand new car !!!!!!!! and mind you originally, they told me to go to another dealership.... like I'm sorry don't sell cars that aren't Volkswagens if you physically aren't capable of it??? anyways so I tried contacting the corporate and they told me they couldn't do anything because my car isn't a Volkswagen and it's a private owned dealership so like okay whatever anyways remember the paperwork issue??? yeah, they were supposed to send me and only me the payment papers for my auto loan and guess who they didn't get sent to ME yeah that's right!!!! I'm so done with this dealership I honestly don't ever want to go back there for anything no one there knows how to do a single thing, and no one should ever buy a car from here honestly because it is a terrible experience

Received the same scam mailer that someone else did, where they requested info from me and insisted…read moreon an appointment. I directly asked them multiple times if this was a scam, an attempt to sell me a vehicle, an attempt to collect further marketing information from me, or if this was an actual verified cash prize. The woman on the phone did, in fact, claim that it was a cash prize that I would be awarded but that she "could not see the amount" on her computer. I do not need a vehicle, nor would I buy them from an auto auction that preys on people with poor credit. If this marketing technique is any indication of their sales people and vehicle quality - which I suspect it is - then I would avoid them at all costs. Previous poster's review if you cannot see it: Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This place sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners".

Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This…read moreplace sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners"... http://botcrawl.com/money-carlo-match-to-win-scam/

Once again, I have purchased another Subaru Crosstrek Limited at Bel Air Subaru. This car dealer…read morehas the most professional and customer-oriented personnel ever! Salesmen Jacob and Barry are so experienced and knowledgeable and took their time describing everything about how this car operates. They made me feel so comfortable learning all the new features of this fantastic car! When driving this car, I feel so secure and comfortable. Thank you Jacob, Barry and everyone at Bel Air Subaru who made my next Crosstrek purchase such a fantastic experience!

Some whining to the contrary, these folks do a great job. The acquisition process takes too long…read more One F&I person who likes to hear herself talk isn't enough. The service department is nothing short of outstanding. Whining about the free car wash being broken or the quality of the wash is really amusing. Do people expect a $400 detail for free? Give these folks a shot - you won't be disappointed.

Bought my car there about two months ago. It took a little extra time as the car I originally…read moreapplied for sold before I could get to the dealership but it was worth it. They helped me not only get the best loan but helped me get my insurance set up. They also handled getting my plates. If your credit is not so great, they do work with you which isn't always the case at other dealerships

Been trying to contact this place for a lender I represent. Their phone number is no longer valid…read moreand the website does work either.

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

This place has the worst customer service…read more They do NOT communicate with you regarding any service delays and expect you to take it. Management is extremely incompetent and don't know how to speak to customers. If you want an experience worthy of your time and money....do NOT go to Jones Junction for anything besides a migraine and wasted time.

Every single time I come here for an oil change it takes them at least an hour and a half. I make…read morean appointment every single time yet I'm still sitting there waiting for at least 90 minutes sometimes 2 hours, if it wasn't free and wouldnt cost me $70 for an oil change I'd go somewhere else. Then they send you a text to let you kno the progress of where they're at and they don't even update it so you're just stuck waiting forever without any updates