07/13/2026 Let me start with I bought my car from here and…read morehave only come for oil changes and car washes the past 3 years and it was finally time for my tune up. Scheduling is so easy over the phone and checking in the day of my appointment with Jessica was swift. Waiting room is always clean along with the bathroom. It's tables and comfy chairs for waiting with a tv, light refreshments a screen to show you the status of your car while also sending text updates. I never noticed before but they have a little area for the kids with a tv and books. I love how service updates can be sent with the video to show exactly is going on where you can choose to include what they find with the click of a button. Overall this was a great "first experience" with the service shop driving off the lot I could feel the difference

Two weeks ago I scheduled service for my 2024 Elantra Limited online and via a phone call to…read more410-879-6400, for this Thursday at 10am. After not getting a confirmation I wanted verify my appt. today 7/20/2026; I found that my appt. was never scheduled. So I guess I'll be going to WalMart and getting my oil changes, and maybe Thompson Hyundai, Kia deaaler for my next car.

I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

I take my car to have oil changes done there despite not purchasing the car there. Recently had the…read morecheck engine light come on and found out it was ignition coil one misfiring. Researched the solution and replaced it myself. However I misplaced my scanner so figured I would have Jones just reset it when I was getting an oil change. Yeah Jones service representative told me that light won't go off until I replaced all the coils and of course he had a quote for the price of service ready to show me. Well I found my scanner and reset the code and to my disappointment that light is gone off the dash. If they lie about something so simple what else could they lie about?

The best dealer around fit me in with no appointment. Had my vehicle washed and done before they…read moresaid it would be!

Just got the worst service that I have ever gotten from a car dealer. The first new car I ever…read morebought, I bought from Jones in 1972. I will never buy another one from them or recommend them to anyone.

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind,…read morepatient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase!

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic…read moreAutomotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes!

Received the same scam mailer that someone else did, where they requested info from me and insisted…read moreon an appointment. I directly asked them multiple times if this was a scam, an attempt to sell me a vehicle, an attempt to collect further marketing information from me, or if this was an actual verified cash prize. The woman on the phone did, in fact, claim that it was a cash prize that I would be awarded but that she "could not see the amount" on her computer. I do not need a vehicle, nor would I buy them from an auto auction that preys on people with poor credit. If this marketing technique is any indication of their sales people and vehicle quality - which I suspect it is - then I would avoid them at all costs. Previous poster's review if you cannot see it: Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This place sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners".

Thanks to their mailer for revealing they're true selves, I'd avoid this place at all costs! This…read moreplace sent out mailers scamming people into believing they won a prize. In reality no prizes are awarded, just a ploy to get you in to sell you a car! Check this site out to read about other money carlo "winners"... http://botcrawl.com/money-carlo-match-to-win-scam/

Some whining to the contrary, these folks do a great job. The acquisition process takes too long…read more One F&I person who likes to hear herself talk isn't enough. The service department is nothing short of outstanding. Whining about the free car wash being broken or the quality of the wash is really amusing. Do people expect a $400 detail for free? Give these folks a shot - you won't be disappointed.

Steve Hlynsky went above and beyond to help me with my major engine repairs for my 2018 Subaru…read moreCrosstrek. I personally cannot thank and recommend him enough!!! He went out of his way to work with me financially and seek out any help that was available to me. I will definitely be recommending my friends and loved ones to ask to speak to Steve for all of their service related repairs at Jones Subaru in Bel Air, MD.

Bought my car there about two months ago. It took a little extra time as the car I originally…read moreapplied for sold before I could get to the dealership but it was worth it. They helped me not only get the best loan but helped me get my insurance set up. They also handled getting my plates. If your credit is not so great, they do work with you which isn't always the case at other dealerships

Been trying to contact this place for a lender I represent. Their phone number is no longer valid…read moreand the website does work either.

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.