Hey, checkout clerks, stop asking me if I have been plans this weekend. You ask in such a way to make it sound as though your management requires that you ask the question the way a worker at McDonald's used to ask if you wanted to super-size your meal. You are not my friend, so don't ask about my plans. Sure, this sounds petty, but after many times of having to come up with a polite answer, I have decided to shop elsewhere. For some people in the checkout line, these are personal questions. Your mindless inquiries are an invasion of privacy. Get a clue, if I have a cart full of beer, the answer is that I'm going to drink. You don't have to ask what I'm planning to do over the weekend or make lame comments. I cringe when I approach the checkout line at this store. Please take a customer service lesson from Nugget or Whole Foods. read more

Save yourself time and shop elsewhere. Since it's remodel, this supermarket has now become a large convenience store. They carry less items than regularly, and the staff is minimally available. Clerks do not help you out to your car anymore, because, well, there aren't any there. They built this huge child play center, in which there are no children in it. There should be more room for food to sell than a child playroom! Such a disappointing shopping experience! read more

just a shout out to a knight in shining armor, Manager Mark for saving the day for me. There seems to be an apparent communication gap with the prepared prepared food area. The server appeared to not understand a single word of what I was asking for. I asked for peppers, the man filled half the bowl with peppers. I said, 'not that many peppers' he continued to fill the bowl with red peppers. He did the same thing with the green peppers and the same thing with the red onions. I was at a loss on how to communicate with this person behind the Chinese food bar. Mark was just passing by, I asked him for help in this matter. He took control and resolved the issue by his excellent management skills. Way to go Mark. YOU keep people civilized. Thanks for being my hero today! read more

I work very close to this store and frequent often. I stopped going while they were remodeling, and recently went back for a quick trip. I only needed about five things. I went into the store and couldn't find anything. First, it took me nearly an hour to find the majority of my purchases. The last thing I needed to find were Rockstars. I walked the store several times, and could not find any non-alcoholic drinks. After about twenty minutes of waddling my very pregnant self from one end to another, I decided to ask. I went to the self check registers, where four employees were huddled in a circle chit chatting and I stood about two feet away. One employee acknowledged me with a smile, but turned away before I could ask my question. I stood there for several minutes, getting increasingly furious, then finally int erupted their little meeting. The employee quickly told me the items I was looking for were on such and such an aisle, and I was off. (YAY! I am almost done and can go home!!!) I start toward the aisle, and as I near its supposed location, I realize their is a problem, the aisles a: don't go that far, and b: why would the Rockstars be situated between the produce department and the whole foods/organic section. (Because that totally makes sense right?) So before walking into the wall at the end of the store, I decide to trek down the last aisle, between produce and organic foods, and there, nestled in the last, less than obvious location I didn't look, and there, miles from anywhere that seems obvious, is the sodas and energy drinks. I grab the Rockstars and finally I am done. This shopping trip took me over an hour to finish. I almost fell in overpsray from the produce department. (Did I mention this trip was a week before I delivered my baby!) And I walked from one end of the store to the other about six times, with my ankles the size of grape fruits. All with incorrect assistance from the employees that are too busy to help their customers. I guess the walking was good exercise right, I mean they do say it makes labor easier. read more

Had been coming to this place for years, generally pretty trustworthy despite sky high prices. Today however, I bought one of their rotisserie chickens and a few other prepped meals--the chicken was well undercooked and I came back to exchange it. The second chicken, though better in appearance, gave the entire table food poisoning. I am not sure if they have any standards with the food they prepare, but I hope they adjust and will. Avoid prepped foods for your family from Bel Air. read more

Friendly, family atmosphere! I live across town with several grocery stores between myself and this one, but I prefer to shop here whenever I get the chance. The employees are so helpful, friendly, and efficient. The prices are relatively competitive based on my particular shopping needs (vegan, all natural, organic, etc.). I always find really cool items to try here as well. Keep it up! read more

Love Bel Air even more! Really needed a favor on Sat. Just someone to help me out with my fat list because it had been a huge week. For that reason, I went straight to Bel Air and I'm really glad I did. Best Cafe Au Lait, solid advice from Becky Bakery Manager Super Hero, Organic eggs at Trader Joe's prices, friendly and very helpful help. A home run. Rumor has it that a Whole Foods is moving in nearby. I will stick with Bel Air because a) I can get everything I'd get a Whole Foods for less and b) I get helped by friendly people instead of the serious hit and miss at WF. and c) I never get a lecture from Bel Air -just a thank you. Thank you Bel Air! read more

Stopped in to pick up a few things. The store is super clean and organized. Was pretty crowded, but the lines moved pretty fast. I can see why the store is crowded/popular. read more

All of the workers are pretty rude and stuck up and when I went to the sushi area I asked the man if there was salmon inside of one of the rules and he said yes. I think he might have not understood what I was saying due to the fact that he was Asian and didn't speak very good English. When I sat down to eat my sushi I took a bite of my role surprised to see there was only rice inside and I had wasted $15 so I went back to the man and asked him if he could just give me fish on the side and he said no. I didn't go to the manager but it was a little irritating. read more

This is my favorite Raley's / Bel Air. The one by the dam runs a close 2nd, but purely because of their awesome hot bar / deli. The 'other one' in town is so ghetto that I can't even review it. That said, the staff here is truly Customer focused, and the store is always clean and feels comfortable. You know what I mean, those stores you go into and it just feels.....ick. Like the Safeway in Pacific Grove / Monterey that has aisles way too close together and feels creepy....but that's another story. Good deli (we already talked about the awesome one by the dam) and the final touch is their produce section - tied for selection and price with #2, but better staff. Yeah....this is my favorite. read more

Where have all the seasoned checkers gone? All the people who have worked here longer than a year are gone - five people in line - yet another checker I have never seen before doesn't call for help - four people struggling to use self check - please! Think I'll move on to Safeway - sad their customer service sucks - except for when you get one of the people over 25 - been shopping here since they opened - makes me sad read more

on 8/12 I had my husband pick up a cake I ordered...I had seen a unicorn cake in the bakery case a few months ago.... I called on the Wednesday before to confirm the colors! I said NO BLUE , and mostly orange and pink would be best........See the photos I added........ I never let anyone see the cake......... It was embarrassing....... read more

Bel Air - Cake on display - Grocery Near Me - Folsom, California

See all

Close tie for best store in town with new Raley's (its sister store) on E. Natoma. Friendly knowledgeable staff. Becky in the Bakery is the bomb when it comes to desserts and birthday cakes! Excellent meat and produce depts. Good wine and cheese selections including local products. Pugliese and Dutch Crust bread from the bakery Dept. is always 5-stars! Low Marks- Pre-made sushi is only 2-stars compared to sit-down sushi, but compared to other store made sushi it is certainly best in class. Pre-made Chineses fast food deli counter items are not even close, in taste or qulity, to that of a good sit-down Chinese restaurant. High Marks- Many gourmet items intermingled throughout store. lots of product options. Large health food and organic foods section. read more

Love this Bel Air. It's my favorite out of all of the Raley's and Bel Airs in the area. The Java City inside used to be my morning stop for coffee before I moved and the servers were friendly and learned my drink by memory eventually. One woman made great conversation and she still remembers me even though I go there maybe once every 4 months or so now. The deli section is great. The salads are delicious and they will always offer you a free sample if you ask. Their dutch crunch bread is my favorite out of any other grocery store, and they also have great rotisserie chickens, Chinese food and Sushi. They also have a really good meat counter. There's a huge selection of organic foods and a bulk section. Not as cheap as Winco, but it's better selection. While Raley's and Bel Air has more expensive prices than some stores, the quality of food more often than not seems to be higher. read more

This store has gone downhill since the remodel it's been a year and I still have a hard time finding items. I've been going here for 15 years. It's also gotten much more crowded yet seems like less staff at times. The produce has gone downhill. The Alcohol section has grown but the whole blocking the aisle is a pain for shopping. Not a fan, although most of the workers are polite. read more

Clean, well stocked, and friendly staff. The Java City is now a Peet's Coffee which is, in my opinion, worlds better. Inside is a USPS stop as well as a full functioning Bank of America. This truly is a one stop shop. read more

Bel Air - Shot from parking lot - Grocery Near Me - Folsom, California

See all

I went in a couple of days ago, looking for escarole. I asked Steve, the produce manager, where I could find it. He said they didn't have any as it's not typically kept in stock but said he'd ask other stores if they had it. While I was still in produce, he was able to tell me that they Raley's in Folsom didn't have it either. Okay. As I shopped in other parts of the store, Steve came and found me to let me know the Cameron Park store had some if I wanted to go there. I thanked him. I couldn't believe he would go out of his way to find me, after going further in trying to find this product for me. I really couldn't believe it. I saw him again today and thanked him. That's not just good customer service, that's kindness and I always appreciate that. Thank you, Steve! read more

I go here often as it is my nearest grocery store. I have gotten to know many of the staff, most of whom are friendly and personable. They are always willing to help me find things. The store is laid out well and the aisles are wide enough, except when someone parks their cart in the middle of the aisle while being unaware that there may be others in the store besides themself. There is plenty of parking and prices are in the acceptable range. read more

caitlyn at the food area refused to make my food saying that they don't make the avocado toast after 3. i have been getting it after 3 for many many months and when i called them and asked they had a time they stopped making the toast, they said they make all their food all day. if you don't want to do your job don't get a job. read more

I was debating myself should I leave 2 or 3 stars because its seemingly a small issue; however means a bigger deal for a housewife who trusts this place for helping preparing her groceries. Its the butcher~~ I have always loved to go to their butchers for our family's big holidays or celebration. I especially would go for their fresh meat with their special seasonings that you can only get when you ask their butchers since they do not sell it at the store. The butchers I experienced have been very helpful which I enjoyed very much. But this time, in this hot afternoon on 6/1/2016, its not so pleasing. Standing in front of the butcher counter, I was waiting, no one is in, so I rang the bell, didnt see one inside either. Finally I got this guy, and asked him to season my meat; got home, and found out he only seasoned ONE SIDE of the meat, he didnt even bother to flip the other side since he had the meat opened right in front of him. I have been asking for the same rub done for years from this place, and this is the first time the butcher did it this way. Is it really the way some cooks only put rubs on one side of meat, or is that I am asking for too much.... So 3 stars because I love this place in general; however, I wish I do not have to remind their butchers for unexpected errors/outcomes that are too late to fix when I cook for my family. read more

Nob Hill soups are delicious. A staple in our household. Just like every Bel Air I've come to know and love. Customer service is wonderful! Produce are fresh, isles are neat. The store offers so much! There's a Peet's Coffee and Tea in-house. A plus! read more

The bakery is awesome!! Went in for a regular cake and they put flowers and the writing on it quickly at no extra charge. Good experience getting a last minute cake. read more

I am shopping Beloit since last 6 years. I recently moved to a place where there is no bel air nearby and I miss it. I go to this place because of Quality produces and organic products read more

I'm just going to make this short and sweet. The girl that just made my sandwich took 15 minutes. She kept asking what I wanted on it. So I kept having to repeat myself. She was terrible. Was there today around 12 read more

The meat department at Bel Air is in my opinion the best in our area. They are always so friendly, remember what I want, and always Remember my name every person in that department consistently gives me GREAT service!! I truly enjoy my personable interactions with all the employees in that department!!! read more

As good as it gets as far as grocery shopping goes. I was able to drop of my kiddos in the play center. The had a blast! Clean store. Great produce and overall selection. Helpful and very professional staff. read more

Clean, cute and appealing presentations. However, their prices are a bit higher than other stores... Or maybe I am just used to Southern California... read more

Got a tiramisu birthday cake for TD's birthday today. They did a good job with writing "happy birthday", unlike the sloppy writing I have seen in another famous grocery store. For 23$, it was a perfect cake. read more

Been coming here for years and years! This is where my family shops every week, we love it here. The people are always friendly and helpful and the food is always fresh. The only thing I can say I dont like is the pricing it's pretty expensive but the good outweighs the bad. read more

Ordered Thanksgiving groceries online and was charged. When I went to pick up the order at my specified time and date, I was told ecart was down, just park anywhere and call us. My order wasn't ready and they told me to shop for what I needed. This totally is not what I expected by ordering online. Then they charged me for everything that I had, which was what i had ordered online, and said that they don't charge until you check out, which is bullshit because they charged me 4 days prior. Now we have to wait 3to 5 business days to get my money back from my ecart shopping experience. Don't do it, the customer service sucks and they don't give a crap about you or the money they took from you. read more

The employees are so helpful and friendly. The store is always clean and well stocked.

Rotate your food, and pull your rotten produce. Also since you removed the express lines for self checkout, if your going to have us stand in line 5 or 6 deep, don't have a gaggle of staff just standing around in the lobby. (*****) for the butcher block. read more

Sick and tired of spending good money on slimy shrimp and over-priced tough steaks. It's not like Raleys used to be and you can tell they are cutting corners. I work hard for my money and this is unacceptable. This is my neighborhood store and I go out of my way to Safeway when I'm able for better selection and prices and reliability. This is not a Safeway ad. I am a true homeowner living behind Folsom Lake College, and I'm sick and tired of Being ripped off by Bel Air/Raleys. They will say "Oh bring it in and will refund your money. " But who does that really when you're so busy? I don't have time to do that. I want it fresh and good when I buy it. Anything else is just unacceptable. read more

the hot Chinese food department closes the kitchen at least an hour before the rest of the department closes where the pre-made food is available so you can't get items on the sign boards they display other than the menu board or anything else than what is on the hot table listed on the wall menu which one manager said should be available until they close. So myself and family have stopped going there after years of getting food there since we started shopping there after 5-6:00 p.m.. The nice girl who we no longer see there recently said business was slow and they stopped selling hot Chinese food at the other location up e.bidwell because of slow sales. Everyone else in the store at that location has always been great and it is my favorite store except for the experience at the Chinese hot food section read more

Always clean, friendly service, great selection! I love the Pete's Coffee Club and the Something Extra Points Card. Their prices are a bit higher but the customer service is so much better than all of the "bargain" stores. Plus this location is very convenient for me! I also appreciate their business practices. As I understand it they treat their employees much better than the larger corporations in town. Worth paying a little more money to support a good company! read more

The guys , most importantly Brett, in the Meat Department are the best and always willing to explain how to season and cook any cut of meat I ask for help with. Always approachable and friendly. read more

Very disappointed to find out that Raley's, Bel Air, has discontinued making their "no sugar added" pies. This is the one dessert that was good for people on a restricted, or low sugar diet. Meeting the public's needs means the whole population and unfortunately there are many diabetics who enjoy an occasional treat...This was one of them. read more

I've never had a problem with bel air They are always well stocked The Chinese food is pretty good clerks are helpful and polite

I had a few minutes, during a class today, to run to the Cameron Park, CA, Bel Air Deli for lunch. I ordered the cupcake shaped meatloaf covered with mashed potatoes because I knew it would be quick to heat and eat. While walking away from the deli, I made the mistake of reading the ingredients label. OMG! I didn't count the number of ingredients, but I'll bet it was around 50, including high fructose corn syrup and partially hydrogenated oil. I was hungry, so I ate about 1/4 of it and couldn't bear the thought of eating more, let alone taking the leftovers home. It didn't even taste like meatloaf! I couldn't help but think of that pink slime some companies add to their beef?? I put the leftovers in the trash, where it belongs. I'm sure it's the same recipe at all the Raley's and Bel Air stores, not just the Cameron Park location. Unless you don't care about your health, pass on this meatloaf! I like the Raley's & Bel Air stores and will continue shopping there, because they carry a lot of organic & natural foods, but it's prudent to ask for an ingredient list before purchasing deli items at any grocery store. read more

The Pharmacy was horrible. First I had my prescriptions transferred from a sister store on a Monday went in to pick them up Wednesday to find out my insurance denied one. So instead of them calling me or faxing my doctor they just handed me the slip. I informed them after I read the slip that they needed to fax the denial to my doctor so a prior authorization can be started again and they said they don't fax low and behold yes they do and they didn't fax the denial till the next day Thursday. I work in medical I know when I need a PA, and for a pharmacist not to be able to tell me is a little unsettling. They also broke HIPAA laws, and did not follow HIPAA protocol. Poor customer service all around. The pharmacist who helped me started off not happy to be working there period and his piss poor attitude didn't help the situation. Needless to say this 20+ year customer took the rest of her prescriptions to Walgreens, were I was greeted with a smile and the proper care. read more