I had to come on here tonight after what just happened. I placed delivery order online at around 7:15ish an Order # and everything. I was told on the reciept that my order would be arriving approx at 7:45pm. I waiting for my order, 20 mins after my order time, no food, 45min after my order time, still no food. so I calld and I explain myself to this lady on the phone and she seemed to not understand what I said to her as I stated I have been waiting for my order for about over an hour now after my delivery time and i was waiting for her to give me some options, never happened, she told me, Can i have your phone # please and she said this seversal times so that the manager will call me back, HE never 100% called me back. I called 8x's and no one picked up the phone, this was after waiting an additional 20 mins in all this entire process took about 02 hours trying to get food from this place, called them 8x's no one picks up until I *67 the establishment and WOW someone picks up and it's the same lady, I did speak with a manager who said he would call me back in 5 mins, he never called me back, then someone called me and said they where in a car accident, he apologized etc....etc...etc.. I have no idea if this was a lie or not because of there major screw up for not checking there online orders. He did say and this is where he slipped up and said he was only checking call in orders, NOT online orders 100% their fault. Why have online ordering if you aren't checking them. I'm aggravated, heated and wondering why they didn't give me options or just simply cancel the order, they did absolutely nothing until I called about afterwhat is the 2 hour point and the same lady picked up, I asked her what type of establishment where they running and she got smart with me so I hung up and the phone rung, it was the driver trying to find my apartt (GPS don't work? What is going on with you people). He then bring my food up to me and at this point I don't even want it, don't want anything to do with them ever again, I gave it to a homeless man that was standing near the street I was that mad. I will NEVER EVER order from this establishment again. There food isn't that great anyways. There was absolutely no need in all of this espicially when 1 person is spending almost $40 on 1. There managers are shitty & need some type of customer service training, this isn't CHINA, it's the USA, either learn our ways or close down your business, I'm so upset about this situation. DON"T EAT HERE! read more