I would not recommend working with TruBlue…read more
We hired them to build a single wall, install French doors, and move a light switch. At first, our experience was great. Wendy, the general contractor, was prompt in communication, provided a detailed quote, and scheduled the project quickly.
However, once work began, it went downhill.
Their crew was supposed to start work Monday morning. They texted Sunday night and said someone called out and asked if they could start Tuesday. No problem, things happen. I was in a meeting Monday afternoon and got a call from them asking if they could come right then. I had to rearrange the rest of my day to accommodate them but did. They showed up and only stayed for two hours.
They asked if they could start at 8 am each day and we said yes, they could come as early as they would like. They did not show up at 8 am on any day, but rather closer to 10 am.
The project was supposed to take at most, 4 days. Instead, it took 8. They blamed this on us, for making changes throughout the project. However, those changes were minor (like changing our minds on the door knobs for the French doors, and providing new ones, before they had even installed them) and I explicitly asked if any of those changes were going to hold up the process. They said no.
They initially built the wall and it was crooked. We asked them to fix it and they tried, but it was still very warped. The mud was applied unevenly and not sanded well. They applied paint anyway. We had to ask them to redo this. They did and the wall is now straight, but the mud and paint overtop are still uneven.
They installed trim poorly and unevenly, leaving rough edges and gaps. They did not patch the holes that the nail gun left or paint the trim. We are now stuck doing this.
They moved the electrical switch to the incorrect place on the wall, despite me marking exactly where we wanted it and confirming placement with them in-person beforehand. Now it's too late to fix that.
They didn't lay proper protection down on our floors and they were coated in white from dust and splattered paint. They said not to worry and they would scrub them. They didn't. We are left trying to remove debris from the hardwood floor cracks that is proving difficult to get fully clean.
Most importantly, they re-wired the electrical incorrectly. Our switches don't work properly, or at all sometimes. We've gotten several quotes from other electrical contractors and they've all agreed -- This was a botched job. We are now looking at spending $4,000 to fix their mistakes.
After all of this, we just wanted Wendy and her team out of our home so we wrote them a check to be done with it. Wendy never followed up on the quality issue updates.
With us, after initial consult, their team's communication was poor and the quality of work/craftsmanship was very much lacking.
