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    Beginning Steps Therapy

    5.0 (1 review)

    Services - Beginning Steps Therapy

    Physical therapy

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    11 years ago

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    Physical Therapy of Richardson - Waiting room

    Physical Therapy of Richardson

    (7 reviews)

    North Dallas

    The outside of the building doesn't have any signage indicating that the Physical Therapy of…read moreRichardson is located here. All of the doors had some university name on them. Once inside, the information sign indicated the names and locations of various businesses. PT of Richardson was among them. I have only had one visit here so far, but my initial consultation was good. I was referred here by my primary care medical staff. The facility called me as soon as they received the notice of referral from my medical team. I had been working and unable to answer my phone during business hours, but this place called and left messages several times. I appreciated their persistence. I filled out paperwork digitally prior to my appointment, but I still had paperwork to complete the day of the visit. The physical therapist seemed to be very knowledgeable. He was patient and listened to me discuss my issues. He took time to measure and evaluate my mobility and gait. On the first day, I was given several exercises to do during the session and asked to continue doing them at home for homework. It was recommended that I attend therapy at least twice a week. My evaluation was in the evening after normal business hours. The facility was brightly lit and there were several people there (front desk staff, the physical therapist, therapy assistants, and clients). Daytime appointments are also available, but it is nice that after hours are available for clients working an 8-5 job. The therapist was great at explaining the exercises and techniques to do. He watched me perform them and told me the reason behind doing each of them. I'm not sure I will have this much attention at future sessions, but the therapist did say he oversees the staff who work with each of the clients. I'll report on my progress after attending several sessions. At the moment, I have shooting pain that comes and goes in my right heel. Having had plantar fasciitis in the past, I recognized that something is a bit different this time. An Xray taken previously shows a bone spur, but perhaps neither of these or both of these along with another issue are to fault for the pain. In any case, I'm doing big toe exercises which seems completely unrelated except that the therapist explained so eloquently how the big toe can contribute to so much of the fascia issues. Fingers and toes crossed this brings some relief.

    After three months of PT, I wanted to share my personal experience at Physical Therapy of…read moreRichardson. Everyone I encountered, from the front desk assistants, to the physical therapists were all professionals in every way and working only in your best interest. The equipment is sanitized after every use. Masks were required, and temperatures taken at every visit. The room is never overbooked or crowded. The therapists work with your limitations never forcing only encouraging you to do your best that day. I am definitely on the road to recovery and would highly recommend this company.

    A Therapy Connection

    A Therapy Connection

    (4 reviews)

    North Dallas

    This review is based solely off of my experience trying to schedule a speech pathology assessment…read morefor my daughter. In mid December I called (during the business day) and had to leave a voicemail. My call was returned the next day by a nice woman. She explained that she would verify my insurance benefits and then schedule an appointment for my daughter. She called back a couple of days later after verifying benefits and told me that my insurance covered nothing until my deductible and out of pocket had been met, so essentially I'll be private paying. I told her that was fine. We agreed to schedule an appointment after the first of the year instead of trying to squeeze it in the week of Christmas. She said she would call back after January 1 and schedule us. Since I hadn't heard back from them I called today, January 5 and tried to schedule an appointment. I spoke to a really rude man. He would not schedule an appointment. He insisted insurance had to be verified again because it's a new calendar year, even though my insurance has not changed and I told him I would just private pay. He also told me they were unable to verify BlueCross BlueShield because of technical issues and could not tell me when those issues might be resolved. In the meantime he told me appointments were filling up quickly and I'll be added back to a waitlist. I'm really disappointed! I was not told insurance had to be verified AGAIN if I did not schedule an appointment in December. I was not told I could not schedule an appointment without verifying insurance again. Why do they need to verify insurance if I said I will private pay? Why won't they go ahead and schedule an appointment while they verify benefits? This place is a nightmare to deal with. They therapy might be great, but it's not worth dealing with their office.

    Love this place! The whole place is about my. It and his best interests! They challenge him while…read moreplaying! All the therapists are just amazing!!! The staff really do go above and beyond what is expected of them! I have their personal cell info if I have any questions or if i don't want to talk on the phone! Who does that!?!?!?! PS I drive 40 minutes to get here! That's love!!!

    Beginning Steps Therapy - occupationaltherapy - Updated May 2026

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