This review is based solely off of my experience trying to schedule a speech pathology assessment…read morefor my daughter. In mid December I called (during the business day) and had to leave a voicemail. My call was returned the next day by a nice woman. She explained that she would verify my insurance benefits and then schedule an appointment for my daughter. She called back a couple of days later after verifying benefits and told me that my insurance covered nothing until my deductible and out of pocket had been met, so essentially I'll be private paying. I told her that was fine. We agreed to schedule an appointment after the first of the year instead of trying to squeeze it in the week of Christmas. She said she would call back after January 1 and schedule us. Since I hadn't heard back from them I called today, January 5 and tried to schedule an appointment. I spoke to a really rude man. He would not schedule an appointment. He insisted insurance had to be verified again because it's a new calendar year, even though my insurance has not changed and I told him I would just private pay. He also told me they were unable to verify BlueCross BlueShield because of technical issues and could not tell me when those issues might be resolved. In the meantime he told me appointments were filling up quickly and I'll be added back to a waitlist. I'm really disappointed! I was not told insurance had to be verified AGAIN if I did not schedule an appointment in December. I was not told I could not schedule an appointment without verifying insurance again. Why do they need to verify insurance if I said I will private pay? Why won't they go ahead and schedule an appointment while they verify benefits? This place is a nightmare to deal with. They therapy might be great, but it's not worth dealing with their office.

Love this place! The whole place is about my. It and his best interests! They challenge him while…read moreplaying! All the therapists are just amazing!!! The staff really do go above and beyond what is expected of them! I have their personal cell info if I have any questions or if i don't want to talk on the phone! Who does that!?!?!?! PS I drive 40 minutes to get here! That's love!!!

We used this clinic 13 years ago with our oldest son and saw great results. He still talks about…read morehis experience there. He still remembers and uses the techniques they taught him. And when my now 7 year old son showed signs of needing help, I knew exactly who to turn to. Yes...it is expensive...and no...there is no one else like them...but the proof is in the pudding. We saw results. And when my kiddo who HATES writing, enjoys his time AND shows improvement, its completely worth every. Single. Penny.

Its interesting that this is the only OT place in the Dallas area that specializes in handwriting…read moreand yet we've gone for 3 semesters and seen little improvement, nor interest in practicing handwriting. My assessment is....its fun to go, but there is no incentive to practice handwriting on the 6 days my son isn't in class. They make art projects using fingers in shaving cream and use tweezers to grasp small items. Additionally they have an OT gym, which breaks up the time in handwriting class to work on larger arm muscle strength. Its expensive but what else are you going to do if you have a child with poor handwriting? They have a monopoly on this common childhood problem but thier efforts are not very effective. The old adage, "Practice, Practice, Practice" is the only way to improve handwriting, and they don't teach that rant to the kids like they should.

Agree with the previous review. Had a great experience here and Hilary was my main PT. She was…read moreknowledgeable and helped me tremendously. They all were friendly and always greeted you at the door. Highly recommend these guys.

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

The care from their cardiologists is great; however, their office staff bills your insurance as an…read moreoutpatient hospital visit instead of a standard specialist preventative visit, which jumps the copay from $60 to over $600 due to incompetence. Then, rather than admitting a mistake may have been made in the bill coding, they tell you to just shut up and overpay. The office manager is rude, crude, and incompetent. Everyone but the office manager is very likable and personable, but her errors make going here unaffordable.

If I could give a half star I would. The people in the office were nice, but be careful of the…read morebilling department. My insurance covered speech therapy, but they used the wrong code, so my insurance didn't cover it. When I talked to the insurance company, they said they need to refile with the right code and then they will pay. When I asked them to file it again with the right code, the billing department said they couldn't do that. I contacted the Doctor and asked for help. They said yes, but the billing department did not refile, even after I called the supervisor. They just sent it to a collection agency. Now, I'm stuck with a big bill.

They want a perfect child who will not misbehave and they can just show some flash cards and can…read morebill insurance to get the money. What is missing here?? Compassion Willingness to make a difference in our child's life Acceptance. Kids on spectrum need love and acceptance in the first place, this place can't give you that.............

I had a wonderful experience with Kelly Frye at Speech and Occupational Therapy of North Texas and…read morehighly recommend her as an OT / Feeding therapist. When I had a hard time finding someone who could take my 8-month year old son for feeding therapy, Kelly got us on her schedule. She was a huge relief during a stressful time. Over the next several months, Kelly worked with him weekly on both OT exercises and helping him improve his muscle structure in his mouth to learn to chew his food rather than thrust it out of his mouth (which you can imagine is very stressful for a baby starting solids). She was a calming and reassuring presence each week. She taught me exercises and techniques to use at home between sessions and was always available if I had questions or concerns (I haven't experienced that amazing level of support anywhere else for either of my children when they've needed medical care). She would send me details on what to bring for each session which made me feel confident too. She was flexible with which location we held our sessions which helped this working mother be able to get her son to the appointments. Thanks to Kelly's expertise we made huge strides and helped get my son back on track with his eating and be able to add more and more foods into his meals. I am so grateful for our experience working with Kelly. Now that we've finished our therapy program all I can say is that I miss seeing and working with her each week. Highly recommend Kelly!

Back to see Lissa for our 8th intensive therapy session over the last few years. She expects a lot,…read moreand gets more out of my kid (who has cerebral palsy) than I ever can. We love her so much, we see her weekly for physical therapy now too. She uses the therasuit method with the little ones, but my kiddo has outgrown it. But we still see some good improvement after each session.

Michael and his team come highly recommended. Everyone I came in contact with was friendly and…read moreprofessional. The check-in process was easy and the wait time was minimal. I am a firm believer in physical therapy. Miracle workers for targeted relief after an injury or surgery.

LOVE this Vista PT Group. Michael Massenburg is the BEst!!…read more Wonderful PT outcomes for shoulder, neck, and achilles tendon issues ovet the last 7 years,

Betty McBride has brought an amazing gift of knowledge and intuition to her work with both children…read moreand adults. In this unique environment of therapy and nurturing treatment, her patients thrive under the care of Betty and her staff. Physical, occupational and play therapy combine in ways I've never witnessed anywhere else. When I first started treating with Betty I had no idea that this type of therapy would work for me, I wasn't even aware that my PTSD, weakened physical condition, and balance problems could be treated, much less improved. Praise God for this unique combination of medical, practical and holistic healing methods that bring relief to the patients blessed enough to discover this practice.

Awesome place with compassionate therapists and staff! Also a great place for occupational…read moretherapist students to learn. Highly recommend!