Update: The owner reached out to me. She graciously took my feedback and made a comment that she…read morewould be reminding their team about being our guiding light and not something we needed to recover from. This would have drastically changed our experience, so I'm increasing my rating in good faith that the experience of future clients will be better. This is probably a GREAT place to take your newborn up to around 6 months. I'm not sure I would recommend them over that age - or maybe we just didn't get the right provider for us. I am a super aware mom. This is my third child. She's had CST and chiropractic care since she was two weeks old. Her pediatrician was aware of her delayed crawling and babbling, but kept delaying therapy because she is a third child and also a very easy going baby who is usually very content to remain in place and watch everyone. There were concerns that her tie releases were not successful, so I took her back to the dentist to get them checked a second time. I say all of this because I want to be clear that I have been taking her to various professionals to support her pretty much weekly for an entire year now. I have done everything that was suggested to me to support my child, to the point of missing 4+ hours of work every week and paying several hundred dollars every month for all the different services and providers. I have done everything I know to do to support my child and am already feeling defeated by her progress - I bring this up because it is really the reason for my negative review. My daughter had a REALLY rough start. She had RSV as an infant and was hospitalized for a week (including a lumbar puncture), was born with an asymmetrical head shape and torticollis (hence the weekly CST and chiro care), tongue, lip, and buccal ties (all revised, and re-checked), had some concerning signs of potential seizures early on so endured a 3 day EEG around six months (all clear), and some ear concerns most recently (flushed both ears and given an all clear by an ENT). I'm not usually an anxious mom, but I was very excited for this appointment because I have actually been a little anxious about my daughter's developmental delays. My sons were on target with everything and I notice all the things, so it has been bothering me that my daughter was not doing the same. I was looking forward to a professional's guidance and support, and feeling like we had a path forward. I really just wanted some hope and some peace of mind and a plan. My daughter, much like my older kids at this age, is not a fan of strangers right now, especially after the doctor visits she's had in the last six months. Naturally, she cried the moment she realized this appointment was for her (she's 12 months old). When the PT began reviewing our info, one of her very first comments was "I'm very concerned that your pediatrician waited so long to send you because I'm not sure if she'll even let me touch her now." This was such a weird comment to me, and made me a bit frustrated. I cannot change the advice I was given, but now I feel like I've messed up (before we even started the appt) and I feel guilty for my child crying. I'm already feeling like a bad mom at this point of the appointment. For the remainder of our hour, the PT did ask great questions and make great observations, it was clear she was very knowledgable, but I heard the words "very concerned" over and over and over and over again. I can't emphasize that enough. Everything made her "very concerned". I don't think I ever heard "don't worry" or "it's going to be ok" or "we can work on this" or anything encouraging or positive. I left the appointment feeling more anxious, like I had done all the things wrong, my daughter had a lot of "very concerning" signs, and it was already too late for a lot of the suggestions (not enough tummy time, not getting stretches early enough, etc). I really don't want to ding this office, because scheduling was great, the office was nice, and the provider was knowledgable, but I guess the bedside manner just wasn't right for us.

Jennifer was absolutely wonderful to work with. She helped us improve our baby's head shape with…read morethoughtful guidance, practical tips, and attentive follow-up. Even after that issue was resolved, she continued to support us with helpful exercises to promote our baby's development and symmetry. We felt truly cared for and supported every step of the way.

Completely unprofessional their own office person. Garrett called me himself with my pain doctor…read morereferral and told me I needed a referral sent from my primary doctor as well who is in network with their physical therapy doctor. The referral was sent approved in network and everything sent. I did some of my paperwork today called to about to go in and they conveniently overnight or all the sudden not in network and are telling me not to come in and they're canceling my appointment. Their own office manager and the CEO also called me with attitude to mansplain and hung up on me more than once that entire office is unprofessional immature and I feel sorry for anyone who has to interact with them. They could clearly could care less about what the patient is going through.

DO NOT GO TO THE LOCATION on Independence in Plano!!…read more I went there after a surgery and asked them how much it would be, telling them flat out that if it was too much I couldn't afford it. They told me, to my face, that it would be completely covered by my insurance. They led me to believe this for months, then billed me hundreds of dollars AFTER the fact!!! LYING to customers' faces about how much things will be just to get customers is a VERY DECEPTIVE practice. Now they want me to make payments on it that I can't afford, and I'm going to have to get less food. but, they don't give a crap!! They just want money that they tricked me into, lying to my face about to get business! DO NOT GO THERE!!!

Massage Therapist- Greg Hamby is very good at what he does. He has been doing fascia and lymphatic…read moremassage on me for the last 4 months. My body is changing in appearance and flexibility. I have more mobility and less visual cellulite. Two years ago; I had a total hip replacement from breaking the ball part of the joint and also a cancer survivor who had 8 weeks of radiation. It caused everything to tighten up and my muscles and fascia to stick to my bones. He has been loosen up my muscles and fascia. I highly recommend him.

I've been going for my Lymphedema care for almost 15 years, but my wife is currently getting great…read moretherapy after her major Wrist Surgery this month. She feels so much better after her many sessions to recover as much pain-free mobility and angular flexibility as possible in a complex wrist. Her therapists are extremely knowledgeable and caring. You cannot equal this type of care and tools in other clinics, especially the large commercial, and hospital affiliated ones. A privately owned clinic in business for around 15 years is best for quality care!

Allison was awesome !! She took time to speak w my Dr to be sure his instructions for my splint…read moreafter surgery were followed to the letter. thank you!! Naomi was so kind & pleasant at check out!!! GREAT OFFICE!! Highly recommend!!

I visited UCT this morning and felt at welcomed when I arrived. Dr. Anna Matthew is such a loving…read morephysician who truly cares about her patients. I was extremely emotional this morning and she waited patiently until I calmed down and then asked how could she assist me and wanted to make sure I was okay. Love her dearly!!!

Overall, it was a great experience. The staff and doctor were very nice, friendly, and helpful. I…read morewas in and out quickly, and I didn't have to advocate for myself to get antibiotics for my cold.

This is my rehab after my Stroke in May and I really wish I could get a hold of my therapy team…read morecause I'm not getting good therapy now and I miss Margaret and metal. My walking isn't getting better. I wish I could get in contact with them. I was doing better when I was in encompass. Now I'm alone with no one to watch me walk so I don't fall bc I have cerebral palsy and stroke. I wish I had the help of my therapy team I'm doing out patient at BSW institute for rehabilitation in Plano

Words cannot express how amazing my team was to me the two weeks I was at the facility. The nurses…read moreand therapists were amazing. Just to name a few nurse Alex, Mia, Ashley, Franklin, and others were amazing. My therapist Logan was amazing along with Cali, Ryan, and others were 100% amazing. And I cannot leave without say thank you to the amazing doctors and case workers that assisted with my care. They all were top choice. The food at the facility was the best. They cared about everything while you were there. Thanks again

I have been experiencing a problem with lymphedema since prostatectomy in 2016. Suddenly it also…read moreoccurred in the groin area. Last week was my first treatment and I had my second this week. The improvement in the leg, ankles, and groin is amazing. The therapist (Miss Pranjali, better known as PJ) gave me some exercises to do at home between treatments. I live too far away to go for more than one session a week. I would recommend anyone having an issue with lymphedema to give this lady a try.

PJ is the best Therapist. She is intelligent, caring and is concerned about her patients recovery…read more I would highly recommend PJ for your therapy needs

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

They want a perfect child who will not misbehave and they can just show some flash cards and can…read morebill insurance to get the money. What is missing here?? Compassion Willingness to make a difference in our child's life Acceptance. Kids on spectrum need love and acceptance in the first place, this place can't give you that.............

I had a wonderful experience with Kelly Frye at Speech and Occupational Therapy of North Texas and…read morehighly recommend her as an OT / Feeding therapist. When I had a hard time finding someone who could take my 8-month year old son for feeding therapy, Kelly got us on her schedule. She was a huge relief during a stressful time. Over the next several months, Kelly worked with him weekly on both OT exercises and helping him improve his muscle structure in his mouth to learn to chew his food rather than thrust it out of his mouth (which you can imagine is very stressful for a baby starting solids). She was a calming and reassuring presence each week. She taught me exercises and techniques to use at home between sessions and was always available if I had questions or concerns (I haven't experienced that amazing level of support anywhere else for either of my children when they've needed medical care). She would send me details on what to bring for each session which made me feel confident too. She was flexible with which location we held our sessions which helped this working mother be able to get her son to the appointments. Thanks to Kelly's expertise we made huge strides and helped get my son back on track with his eating and be able to add more and more foods into his meals. I am so grateful for our experience working with Kelly. Now that we've finished our therapy program all I can say is that I miss seeing and working with her each week. Highly recommend Kelly!

Wow! We are so Thankful that we found Frisco Feeding Speech Therapy. My daughter is three and has…read morea delayed speech issue but Mrs. Jeanine has been so helpful and our daughter has improved leaps and bounds. Our daughter was becoming frustrated as no one could understand her and now that we do.. she never stops talking! Hehe Can not say enough wonderful things, she is so patient, loving, understanding and accommodating. Thank you Jeanine! BONUS - they accept tricare insurance! Which if you have, know it can sometimes be challenging to find top notch service and care.

My son made tremendous strides at this place with his speech therapist Sound. She was amazing!…read moreEffecrive, very patient and flexible as well.