I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

Requested a quote for a garbage disposal install and they provide the new disposal. Received quote…read morestraight on. Arrived as discussed. Quick and clean install. Beat the quote by 20%. Highly recommend.

From the owner: Owner operated company that strives to please its customers! We are here for you and want to give…read moreyou ease of mind when you have a concerning plumbing issue! We offer free estimates for bigger projects and are very flexible with your schedule. We strive to be the best for the best price! Let us have the satisfaction of leaving you with a smile on your face when we are done!

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

I hired Hughes Brothers to make our sump pump legal for the city ordinance. They came out and did…read moretheir work, but forgot to plug the sump pump back in after they unplugged it. We got a bunch of rain and it flooded our basement of our rental property. Our renter plugged the sump pump in and it instantly started sucking the water out of the basement, but when he plugged in the sump pump (which they unplugged) the pipe they installed started to leak. We had to call them over to fix that as well. They were rude and refused to give me their insurance information when I first asked them for it and then hung up on me. Save your time and hire a real plumber. So disappointed. 6 years and have never had a problem with our sump pump.

This company was higher education to replace the tub ans surround in my bathroom. A resin window…read moretrim kit was used to replace the wood trim on the window. They cracked the part during installation and attempted to fix it by filling it with calk, then with a resin. When I asked about replacing the part( which had a warenty) I was Told no and the attempted to fix it a third time.they finally agreed to replace it have ordered the part twice and revived the wrong part bothe times( not bothering to check the part ahead of time either time) it has been six weeks and I still have a cracked part in the bathroom.

I would recommend Sims Plumbing because the owner is very friendly and can do more then just…read moreplumbing. He helped me with my furnace and thermostat. The service I received was excellent and pricing was reasonable.

From the owner: Plumbing repairs and remodeling. 24 hour emergency service, residential & commercial, drain…read morecleaning, water heaters, sump pumps, leaks fixed, fixtures & faucets, basement bathrooms, kitchen remodeling, bathroom remodeling. Boilers, Backflow testing, Sewers, Water mains, Stop box repairs.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

Beware of Golden Rule Plumbing Heating and Cooling!!!!!!! I had a tech come out to check out my…read moreHVAC system and quoted me $1000+ on a part that cost around $100 to replace. BUT that's not the WORST part. The tech proceeded to tell me it would not be smart to invest in a system that would need to be replaced soon and that he can get a "System Engineer" (Sales Person) out here in the next few minutes since he is in the area. How convenient? Later I realized I that the System Engineer Sales guys park around the corner on purpose just in case the Tech calls them out. They have a few of these system engineers sales guys that way when Techs are doing service calls, they always have a sales guy (system engineer) in the area. I end up agreeing to have the system engineer "sales guy" come and give me a bid since it did not cost any extra. They both went down in the basement where the furnace was located and started measuring everything it took about 10 minutes for them to complete their measurement. Once they completed measurement, they came upstairs and asked me if I had a few minutes to discuss a few options on their tablet. They both proceeded to tell me how terrible my system was and that it needs to be replaced ASAP. Keep in mind it has been working absolutely perfect all last summer and great through this winter so I was a little skeptical about it suddenly going bad. They told me I can replace the furnace, but replacing both the furnace and the air conditioner at the same time is more beneficial financially. They showed me roughly around six options starting anywhere between $13,000 all the way north of $18,000. After seeing all of my options with Golden Rule, I told the guys that I want to get a couple more bids from a few more HVAC places. This is where my blood begins to boil.... The sales guy, a.k.a. the system engineer started his sales pitch stating that "getting multiple bids is actually not beneficial for the client" and that "it's not like the old days where every HVAC company was honest". He then proceeded to pull out paperwork and small objects stating that they are the only ones that use these reliable parts/material. Which got me thinking how do all these other HVAC companies exist and are successful if Golden Rule is the only one that uses top quality material and parts. It was incredible high pressure but when they noticed I wasn't budging on getting multiple bids, they tried to push the repairs down my throat just to walk away with something!!!!! When I declined, they ended up leaving very bothered and kept insisting that after I get the other quotes to call them and give them another chance..... I ended up calling two more HVAC companies to come and check out my system one being Schaal and the other being Des Moines Comfort and to my surprise, it was a completely different story. There was nothing wrong with my HVAC system as they showed me the air coming in and the air going out the temperature difference. Only one small piece had to be replaced and it was a couple hundred dollars. Please keep this in mind next time you need help with HVAC, and I can only imagine how many people thought that their systems were bad and ended up buying a whole new system from Golden Rule for tens of thousands of dollars. Always call multiple companies!