I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

Requested a quote for a garbage disposal install and they provide the new disposal. Received quote…read morestraight on. Arrived as discussed. Quick and clean install. Beat the quote by 20%. Highly recommend.

From the owner: Owner operated company that strives to please its customers! We are here for you and want to give…read moreyou ease of mind when you have a concerning plumbing issue! We offer free estimates for bigger projects and are very flexible with your schedule. We strive to be the best for the best price! Let us have the satisfaction of leaving you with a smile on your face when we are done!

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

I hired Hughes Brothers to make our sump pump legal for the city ordinance. They came out and did…read moretheir work, but forgot to plug the sump pump back in after they unplugged it. We got a bunch of rain and it flooded our basement of our rental property. Our renter plugged the sump pump in and it instantly started sucking the water out of the basement, but when he plugged in the sump pump (which they unplugged) the pipe they installed started to leak. We had to call them over to fix that as well. They were rude and refused to give me their insurance information when I first asked them for it and then hung up on me. Save your time and hire a real plumber. So disappointed. 6 years and have never had a problem with our sump pump.

This company was higher education to replace the tub ans surround in my bathroom. A resin window…read moretrim kit was used to replace the wood trim on the window. They cracked the part during installation and attempted to fix it by filling it with calk, then with a resin. When I asked about replacing the part( which had a warenty) I was Told no and the attempted to fix it a third time.they finally agreed to replace it have ordered the part twice and revived the wrong part bothe times( not bothering to check the part ahead of time either time) it has been six weeks and I still have a cracked part in the bathroom.

I would recommend Sims Plumbing because the owner is very friendly and can do more then just…read moreplumbing. He helped me with my furnace and thermostat. The service I received was excellent and pricing was reasonable.

From the owner: Plumbing repairs and remodeling. 24 hour emergency service, residential & commercial, drain…read morecleaning, water heaters, sump pumps, leaks fixed, fixtures & faucets, basement bathrooms, kitchen remodeling, bathroom remodeling. Boilers, Backflow testing, Sewers, Water mains, Stop box repairs.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

We moved to Des Moines and bought a new home. Our A/C was having trouble cooling our home from the…read morebeginning. It was getting worse so we needed to get a company out to look at our Unit. We liked the name, "Golden Rule". We thought we a name like that they would be a Good company to deal with. We had them to come out and fix our 4 treat old A/C. The builder went cheap and put in a 3.5 ton unit when it should have been a 4 ton. It was being server over worked to cool our house. I knew it needed a Freon charge. That sometimes means you have an A-coil or line leak. I get it. The two tech's that came out said they would not recharge the system because we needed an entire new unit. They said it would run over $7,000.00 and they would work up an exact estimate for me. I asked them how much I owed them right now for the service call. They told me $100. I said I thought that was a might steep for them to come out and not really do anything but tell me I needed to pay approximately $7,000 for a new until. I gave them a check and I told them to get out. I called another company that came out and done what I wanted them to do. Recharge my unit. They did it and my unit ran another 3 years before I had to have it replaced. I called them again when I could afford a new unit. They came out and installed a proper 4.5 ton unit and charged me $4,500. No problems since. Golden Ruke is good at training their tech's at extracting as much money as possible from the clients and not at repairing the problems. I called the company and complained after the giving the two tech's my $100.00 check for basically doing nothing to fix our problem on a very hot day. They apologized and refunded our money. To be fair this was my only experience with this company and it was a number of years ago. They may have changed management or owners since then. All I can recommend is buyer beware. Good luck with any repairs you need and get other opinions and quotes before getting worked done.