Complete scam. They do not actually charge EVs, they are just a very expensive middle man that sends you a random tow truck

If you're considering using Beecharged EV to get some charge on your car, don't. Just get a tow. A minute-by-minute recounting of my awful experience is below. I reached out to them at 9:17am. A few minutes later, I received an admittedly pleasant call from someone on their team based in California. We then proceeded to text from there, at which point I gave him my address and paid $130 to begin the service. At 10:41am, I asked for an update. At 12:57pm, I received a response asking if they could come sometime after 4pm. I agreed, and he said he would have an exact ETA for me soon. At 5:06pm, I asked for an update -- I got no response. At 6:57pm, I asked for another update. The exact response I got was: "im sorry lets please do tomorrow." I was annoyed, but I also understood that bad weather had hit my city that day, so slowdowns might be expected. I immediately responded and told them we need to schedule an exact window for my services to begin the next day. No response. At 8:11pm, he ignored my previous text and instead informed me that a driver could show up in "in 30 min." Given that I was told over an hour ago that they could not show up until tomorrow (to say nothing of the fact that 1) I didn't believe him, given our previous interactions, and 2) it would be almost 9pm by the time someone would allegedly show up), I told him that would not work for me, and that we needed to determine a window for service the next day. I offered any time between 8:30am - 11:30am. The only response I received to that text was "Ohhhh" So then I followed up again: "When in that window works?" The response I received was "Let me ask you do you need your 12v replaced?" No. I do not. At no point in our 12-hour call/text string did I ever say I needed my 12V replaced. I explained that, and this individual simply gave the message a thumbs-up in response, and continued refusing to commit to a service window. The next day, I reached out at 8:30am, asking where they were. No response. At 10:10am (more than 24 hours after this whole process began), I informed them that I would be cancelling my service and expecting a refund. Given that I was now fully convinced they were trying to scam me, I told them I needed proof of a refund initiation within the next 2 hours, otherwise I would file a chargeback as well as lodge a complaint with the Better Business Bureau. I received my refund at 10:37am. The representative, when showing me proof of the refund, told me that they "had a driver that was gearing up to get ready, but there you go." Had there been clearer lines of communication, plans that didn't change, and commitments provided, I could have looked past almost all of the above. But the lack of responses/responses that didn't actually reply to the questions I asked, combined with an ever-shifting window for service that ultimately culminated in an over 24-hour-long wait for nothing, was just too ridiculous. read more

Just go with a different service! It's not worth the time or hassle. Their customer rep is basically a robot and you'll get nowhere. Use a tow service like AAA or seek other options than beecharged. (Update to your response) Well, excuse me... I am out of the country. You might not know this but the time zones are different across the world. However, we'll go with your response! You called me 1700 times while I was looking for another company. I paid approximately 2 hrs ago. That was when I was finally ready to try your service. What do the prior calls before I paid have to do with the one time I actually went through with the payment? All the prior calls were irrelevant! It's doesn't matter how many times you called. If you want a better business, hire better customer service reps. With that said, I do wish you the best! If you'd like to call again that would be great. But I'm not looking for the service anymore. So that call would be pointless. Just like the calls before I ordered your service. read more

EV charging issues are stressful, especially when you're stuck or running low. Bee Charged EV handled the situation professionally from start to finish. Communication was clear, timing was reasonable, and the charging setup actually worked - which is not always a given with emergency EV services. You can tell they understand the practical side of EV charging, not just the theory. If you ever need mobile EV charging or emergency help, this is a solid company to call. read more

Their CSR "Chris" sounds like a robot, has zero empathy and is only capable of sending a link that I filled out and paid for in Full 2 hours ago. would not recommend and would QA Chris on his ability to provide service verses read a script. read more

Superb customer service. Couldn't have asked for a better EV battery service! Even when electricity is out in the neighborhood, they found ways to get my 12V accessory battery as well as my Tesla batteries running. Kudos to Lewis!!! read more

Had to transfer my crashed Tesla from my house to the shop was quite a long distance. They they offer very high quality work at a very affordable price as well the customer service was amazing always in communication and always letting me know what was going on. Will be calling again if I need a tow. read more

Our car ran out of battery, just a few miles from our house around midnight. I called this company and they sent someone out right away who was the pleasure to work with and got us charged and on our way. Thank you. read more

Didn't update me that the price changed and been waiting for nothing....They gave me a price then changed it without telling me.

Great service really helped me out,My ev was struck in my garage and they gave me charged me up ALL WITHIN 30 min I was back on the road

Ran out of battery in the middle of the freeway. Bee charged came through and helped me charge my vehicle. Company was very responsive. Thanks for the help ! read more

Top notch customer service. Thank you for your time and attention. Don't hesitate to contact them for you vehicle needs.

They responded very fast when I reached out to them and they were very helpful. I messaged them around 5 in the morning and they responded immediately. They were available to help me right away. read more