I guess that we made a mistake trying to support small businesses. I thought small businesses were supposed to be kinder to their customers. Long story short...ordered a bedroom set was here in 2 weeks (Great!). Except one of the dressers was damaged when we picked it up. After a rude encounter with the furniture loaders, we were unsure of it was reordered. So we called after a few weeks and were told it would be here in 2 weeks (rudely). After 2 weeks we called again and were told another 2 weeks, so 3 weeks later we call again only to get a very mean man (the owner I believe) who then told me that I was rude after calling him out for being rude. never In my life have I been rude to any retail employee and never have I ever left a bad review, but this was enough. good luck shopping there. read more

The owner of this store should learn how to do business in the first place. I called the store 5 min ago to ask about a price for a bunk bed as I'm looking to furnish 3 rooms for students and the guy who answered the phone didn't know the pricing so he asks the owner next to him. I guess he forgets to put it on mute as I could hear everything they are talking, so he starts bashing me in front of his employee because.. ''I'm calling from a craigslist ad and I'm not looking to buy anything anyway''. He tells him to not even mention a price or a brand to me cause I'm not worth it anyway, since I'm just shopping around. I guess your customer service needs some improvement then, and I'm sorry I was just looking to get 3 rooms worth of furniture. read more

Paul, Luke, Gary, Lee Ann, and Joe.... How do I know the entire staff by name you ask? Because I have to called them every week for the past six weeks in attempt to obtain either the piece of furniture I purchased 2 months ago or my $800 back. Can't get a response or anyone of these wonderful people to return a phone call never mind provide a service or a refund. They seemed great when they took my money...not sure what happened in the following 2 weeks. Customer service is awful! Don't waste your time or your money! read more

I have purchased 2 beds from them. Needless to say the installers are incompetent and left a mess of saw dust and left me a damaged bed rail. After calling I spoke with Blair he decided I was in the wrong and that "they are tired of dealing with me" I will never do business with this company again. Russ and Blair are rude and do not put the customer first. Although they did replace damaged pieces they were never happy about it. I understand manufacturing defects happen and they blamed the Maxtrix but you can Cleary see by the photos they left saw dust on my floor and the bed rail is scratched. I paid almost 2 thousand dollars to be treated horribly. this is the third time I have had them come out and they never leave the place clean they even left a potion of the leg bent on the loft bed leaving it like that and expected my 5 year old daughter to sleep on like that. They do not take safety into consideration. Avoid at all costs. You can shop in their show room but order direct from the manufacture. read more

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I needed a day bed for my 2nd bedroom so after finding BEDROOMS1 on Yelp I gave them a call. Russell knew what I needed and quoted me prices with options on mattresses. When I got to the store Russell greeted me showed me what I needed and he was a couple hundred $$ cheaper than the big guys. I bought it on Monday and it was delivered and set up on Friday. They arrived in first 30 minutes of the 2 hour time frame and were done and gone in 30 minutes. Probably best furniture purchase experience I've ever had and a LOCAL puchase too. read more

Found this place accidentally in my hunt for a quality REAL WOOD bunk bed. Could not be happier with the quality and exceptional service at Bedrooms. Legit SOLID wood-sturdy furniture. It seems indestructible and exceeds industry stands for safety by a long shot. I purchased a twin loft bed floor model with tent and I love that it's so versatile and convertible. I currently have it set up as a loft with tent and threw a twin bed I already own under it creating bunk beds. However, in the future I can take it off the loft and just have a twin bed with or with out tent and with or with out the safety rails. This toddler won't need another bed until he gets married! read more

Very disappointed in this business. Not trustworthy. Was verbally told that 12 months interest free financing was available for orders over $1,000. Spent $1100 but was only given 6 months interest free. The finance co. can't change the terms of the financing until they hear from the store. Spoke with Russ a week ago but he has yet to return my call. read more

In need of a smaller bed, a waterbed--and we were on a hardside but wanted to switch to softside--choices were limited to actually go in and see and try. We drove from Boston here. David was a pro. He not only was extremely knowledgeable, he also was diplomatically sensitive when to leave us be (to talk privately). Waterbeds are mostly only available ON LINE. A mistake. A BIG mistake. With a waterbed, my scoliosis sings in the morning and isn't stiff--and we are able to keep our home in the northeast at a chilly 58F (but wonderful to sleep). We did this even in Chicago when the winds blew off the lake and the windchills were MINUS 40 F (or C, doesn't matter at that temp). But if you need a traditional bed, just get David's help. He can do that too. read more

I had been underwhelmed by other furniture stores as we were looking for a new bed for our 7 year old. The selection of children's beds in other stores had been limited, and I walked into this store expecting more of the same. Boy, was I surprised! So many fun beds - and more affordable than I expected. This one is definitely worth a look if you're in the market for bedroom furniture. I especially loved their selection of loft and bunk beds for kids! read more

I live on the North Shore and wanted to buy a Serta Mattress, which the big store where I usually buy all my furniture from does not carry Serta. Weird huh. I drive by Bedrooms and the giant Serta sheep out front on my way to work so I figured it was a sign that I should shop there. I was long over due to buy a new mattress, like in pain not sleeping well over due. I call bedrooms spoke with Luke, verified the hours and that he would be there, yes they had Serta, that sheep ain't lying. I go in Luke is the but Sheryl help me for the most part, no one was in the store really, I was told to lay on all the mattress and really get a feel for whats comfy. I did and it's the best and worst thing ever, cuz I bought the best freaking mattress ever! but I paid yes I paid. Mattresses are not cheap. But may I recommend to all of you taking the time to read this the Serta comfort. it coils AND memory form. I sleep now. I love my bed. As for the $$$ I did buy a king size so if you ya know, that's the big one. Anyway Luke and Sheryl were super nice. We chilled while I lounged on the different mattresses trying to realized which is the most comfortable. Sometime they just let me lay around alone. Which seems sad as I type it out. I bugged Luke for the fastest possible delivery, and he said one week and one week later I had a new mattress. The delivery guy where great, they took away the old mattress as planned. At the time there was a promo from Serta, to get to free pillows.... Luke did the paper work all he needed was my email. Technically I was supposed to fill all that junk out. So yup they are good, nice, helpful local biz. read more

I have never gotten worsee customer service in my life. A man on the phone told me to "give him a break" when I called him about a late delivery, and then, rather than apologizing for the lateness, he continued to argue with me and told me I was being unreasonable. Thanks you massive douche. We just called again because the upholstered tent that came with our bed has ripped 6 days after delivery, and they told us there is nothing they can do about it. Wow. It would have been better to buy online from a faceless internet company than these people. read more

DO NOT purchase ANYTHING from this store! We ordered a bunk bed and put a deposit down in August '12. We were told that it would take 8-12 weeks, no phone call updates, no information, until I called in Nov and Dec, was told that the designer was having financial troubles (and how was this my problem??) and then later told he would make the bed, then told it would be delayed and was promised delivery by 1/4/13, NO BED! Was told I would get a refund, had to call repeatedly to get it, JUST got my refund this week. GO ELSEWHERE!!! read more

A $4,000 mistake...first, after seeing the two loft beds had a Vermont, USA stamp inside the drawers we asked if the set was 'made in the USA' and was told yes by the manager of the store who we solely worked with. On delivery day the boxes stated that everything was built in Vietnam! I e-mailed the company and asked if their furniture was ever made in the USA and he answered "no" and that the owner of Bedrooms knew this - the Vermont stamp is on there because the furniture is stored at a warehouse in Vermont! One of the tall dressers legs looked as if it was soaked and water and the cheap veneer was splitting. I called and reported it to the manager....he acted as if I was trying to pull something over on him. On top of this the ladder for one of the loft beds was all scratched up as well as having two of the same exact loft beds with the dresser that sildes under the loft bed. The drawers for each long dresser were completely different. One was a heavier gage easy silde drawers while the other was a cheapest of the cheap white pine thin interior drawer. He said the manufacturer changed the drawers and there was nothing he could do! Well....it took over a month to replace the tall dresser with the spilt legs...he arrived at my home by himself and I had to help him deliver the dresser. We showed him the poor quality drawers and how they barely closed and he right away blamed my children! I told them we have not used the dressers - that had NO clothes in them just yet! He was quick to try and get out of my home and said he would credit me $100.00! We NEVER received the credit...the furniture at Costco is far superior and overall much cheaper. Please do NOT ever do any business with this place. He is a typical sales person who appears to be nice and helpful at first but once you have a problem with the junk he sells it is over. I wanted to take him to court but thought otherwise...I should of because the furniture and customer service is terrible. If anyone is interested in the e-mail response I received from the furniture company about the furniture NEVER being made in the USA please let me know and I will send it to you! STAY AWAY FROM THIS PLACE! read more

Just took delivery on a beautiful bed and dresser from Bedrooms. Very pleased, nice workmanship on both pieces, made in Vermont (not CHINA) from solid maple. This kind of craftsmanship is worth the price paid and, to me, is a great value. The folks there were friendly, low pressure and helpful. I was told that the items were made to order and would take a few weeks- this was fine with me. Delivery and setup was also done very well, professional friendly guys. All great, highly recommend over the big box, Chinese laminate crap selling stores! read more

Bought a bed and mattress and I couldn't be happier! I would recommend doing business with this company, everyone on their staff was great. The bed and mattress are awesome! read more

I have 4 daughters all under the age of 5 and it was definitely time to buy them all new bedroom furniture. A friend recommended I stop by Bedrooms in Peabody. The place is a little further than I would like to travel from Southie, but it was definitely worth my time. Paul was extremely helpful in finding bunk beds that were in my price range and that also would hold up over the next few years. I have another baby on the way and will be returning here in a couple years to buy a new bed! read more

I purchased a new bedroom set for the additional master bedroom we just added on in Waltham. Luke was great, helped me pick out exactly the furniture my wife was looking for. The room doesn't look empty, and in fact is now the nicest room in my house! Thanks Bedrooms in Peabody read more

Use with caution! Found great deal on Craig's List on a Maxtrix Bed set for my daughter. Because I was far away, they were nice enough to deliver to me at no extra charge. So I ordered it over the phone on a Sunday, and was first promised to get tracking information on Monday (next day). I called on Friday (4 days after the first promise) asking for an update, then was told I would get an update right away (2nd promise). I sent a threatening email the next Wednesday (11 days after my purchase), and I received the update right away. The customer service was terrible by giving me false promises. If its going to take 2 weeks, that's fine, but do not say you are going to do something (twice!) and not follow through. read more