What made my experience great today is the level of service that starts at the front desk and goes…read moreall the way to how my car is serviced. I trust Sullivan's and the people who work at the Bedford store. They go beyond being pleasant and providing great customer service. I feel there's a level of trust and an appreciation for my business. I feel I'm getting my money's worth and in today's economy, every penny counts.

Everything was very easy. I selected my tires and booked the appointment online, I had…read moreconfirmation and a follow-up email that same day. The whole service was finished inside of three hours, and everyone was friendly and explained the service clearly, both when I dropped the car off and when I picked it up. I have been getting my tires at Sullivan for years now, and I'm sure I will continue to do so!

Honest mechanic who saved us thousands by finding a crack/leak from…read moreTiming belt casing in our minivan and telling us that should (and is) still under the warranty. We took the minivan back to the dealership. Initially on the phone, the advisor in the dealership didn't believe the diagnosis. But it WAS the issue. It took the dealership couple weeks to have it fixed since they need to take out the whole engine to make the repair. I cannot thank Pat enough for being so honest with us. He earned himself a loyal customer!!! We will never take our cars to anywhere else.

My 14 year-old Honda needed brake inspection and possible replacement and a friend recommended…read moreLeary's. I called ahead and received a range of estimates depending on the severity of the brakes and whether I need one or both sets replaced. I was contacted by phone after the inspection and was provided a few options, taking into consideration the cost and how long I might safely go with only a half measure. Once I authorized the repairs, the work was completed the same day. Actual billed costs were right in line with the estimates. Very responsive and informative both on phone and in person. Based on my personal experience, I would highly recommend to others.

I found this place, a bit off the beaten path for me, due to an engine warning light that came on…read morein my car on a Saturday. This was the only autp shop open on Saturday in the area. I have never been quite so glad about an engine warning light! I just moved back to the area (back from California), and I always struggle to find an honest auto mechanic. Well Shin and Lee are just that--honest, trustworthy, and highly capable. Don't go here expecting to chat away with friendly conversation. These guys are generally quietly capable, professional, and simply just get to work. They do take time to try to explain the pros and cons of the work, and after the repair, will explain all of what was done and why. In the end, I am incredibly pleased with my repair! They were courteous, prompt, knowledgeable, and communicative. They used genuine manufacturer parts for the repair. And let me add that the cost of the work was fair and reasonable! Shin and Lee have certainly earned my business. I will be taking my cars here for service and repairs. And they are open on Saturdays!

this garage is a total rip off. My son went into the garage yesterday, April 4, 2024, because the…read moredirectional lightbulb was out. This garage replaced the lightbulb that took exactly 5 minutes and charged my son $45 that us a rip off. now I know why there was no vehicles at the facility for maintenance or mechanical work stay away from this garage or get every detailed before approving any repairs on your vehicle

I just came back from Riggio's and was extremely happy with their service. I went in for an…read moreinspection sticker (boring task) and was greeted with a smile. The entire operation lasted maybe 10 minutes including a 5 minute wait for the car ahead of me. They even removed a piece of road debris that got stuck under the car during a snowstorm. I will be going back soon for all my auto servicing needs.

I came to get my inspection sticker and the guy was rude to me. When I spoke to him afterwards, he…read morewas defensive and did not own his behavior. I will not be returning, even though the location is the most convenient.

As a woman, in general, my husband deals with all our vehicle issues. I hesitate to be involved in…read morecar repairs thinking I'm going to be taking advantage. At a time when I had no choice but to seek out a repair shop. I found Jeff's shop. Dealing with Jeff was easy and he reassured me he would find the problem I was having. The next day I had my car back and the problem was fixed. Since then, my family brings there vehicles to Jeff. We are confident with his knowledge and he can fix any car. Several years have passed now, and Jeff Is still our #1. He is also a great guy! Thank you Jeff for taking great care of me and my family.

This guy is a fraud he fixed my transmission but then broke other parts on my car so I would need…read moreto get them fixed he over charges he's an absolute scumbag do not bring your car here he will rip you off

I can't stress it enough how awesome these guys are. It all starts with management. If you have…read moregood management, you have good employees. These guys are all so professional, kind and extremely helpful. They have helped me out numerous times and IT IS A REAL PLEASURE DEALING WITH THIS JIFFY LUBE. THANKYOU ALL SO MUCH FOR GOING ABOVE AND BEYOND. IF I COULD GIVE YOU 10 STARS I WOULD!

Irresponsible/dangerous…read more Nice guys but after they finished and pulled my car out I saw the manager go to close my hood. He broke the (admittedly flimsy) hood prop but instead of trying to take a few seconds to reattach it he immediately just threw it loose into the compartment and closed the hood. This could be very dangerous if the metal prop touched the positive and negative leads on the battery. I took 20 seconds to fix it and I won't be coming back ever. Very irresponsible and disrespectful. Also I didn't get a new sticker ‍

There is one word that describes Bob Peterson, the man and the work that he does. FANTASTIC.read more

Bob Peterson is excellent, a top notch mechanic and an excellent all around person. He saved me a…read moregreat deal of money on the part which he could have "up-charged" and did great work on the instillation. Honest, fair, skilled and relatively quick service . . . what more could you ask for in a mechanic!

Last month we purchased a pre-owned Jeep Wrangler here , working with Eric and Timmy. Despite…read moreworking under Covid restrictions , they went the extra mile to make the transaction happen - calling us from their homes and personal cells when the Jeep became available, put it "on hold" til we came the next morning, giving a very fair trade-in value, and calling in their finance manager (day off) to ensure we could process the paperwork that day and leave with our new vehicle and keys in hand Days later we discovered a glitch in the Jeeps GPS system which they were very helpful in getting addressed , and authorized having our local Jeep dealer repair at no cost to us . We're very pleased with the whole experience.

I bought a 23 Atlas, they had it numerous times to fix the same problem and were unsuccessful. We…read morestarted with the service manager Rusty and he pushed the problem off until he was no longer employed there. The car was out of warranty now and we had the same problem. The case was sent up to a higher tech at VW and then the dealership hid behind them. Tim Pullo the GM is incompetent, so was Rusty. The only good people in that dealership to deal with is Eric a salesman, and John in finance. My recommendation is to stay away from the dealership, especially the service department and the GM.