I could not have been happier with the service I received. From the first phone call to the consultation visit to the actual treatment, everyone was friendly, professional, and respectful. I looked into several agencies before choosing these folks, and picked them for several reasons. First, it felt like I was talking with people, not someone following a script in a call center several states away. They're a local, family owned business that takes pride in what they do. Second, they're one of the few places in the area that offers heat treatment, which I was interested in. Third, their pricing is simple and transparent from the jump. Several places tried to sell me packages on the first phone call or refused to explain their pricing structure until they saw my home, which was a deal breaker for me. And BBI's prices were comperable to (if not more competitive than) the larger places we've all heard of. Fourth, they only do bedbugs. I didn't want someone who knew a little about a lot of things, I wanted someone who knew a lot about one thing. And finally, at NO time did I feel remotely pressured or up-sold. In fact, they were quick to point out less expensive options where applicable. Appointments were made quickly, everyone arrived in plain vehicles and clothing (hi, neighbors!), and most importantly, my problem was solved. I whole-heartedly recommend these folks. read more