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    Bedard Pharmacy

    1.2 (5 reviews)
    Open 8:00 am - 5:00 pm
    Updated 2 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

    Poor customer service and depending who you talk to David,Brian or the pharmacist you get different answers with an attitude.

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    8 years ago

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    Ben N.

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    Ask the Community - Bedard Pharmacy

    Walgreens

    Walgreens

    1.0(1 review)
    0.7 mi

    This review is specific to the Pharmacy, not the store. Their Pharmacy is experiencing staffing…read morechallenges and is unable to maintain normal operating hours. I get it. Staffing is an issue in a lot of organizations right now, especially health care. My specific concern is when a customer schedules a COVID test with the Pharmacy, receives a confirmation email after booking, and a reminder email about the appointment a few hours before the scheduled test only to present to the drive-thru Pharmacy to find a sign stating the Pharmacy is closed for the entire day. Instead of sending a reminder about the appointment, why not notify your customers the Pharmacy will be unexpectedly closed and work to rebook those appointments elsewhere or on a different date? Staff in the store were very helpful and explained they are having Pharmacy staffing issues at Walgreens across the state of Maine. They were directed to send any Pharmacy customers to another local Walgreens. The only problem with that open Pharmacy is three others Walgreens were redirecting customers to that location, resulting in a line of cars through the entire parking lot and down the busy road leading to the store. A 2-3 hour wait at a new location after the original Pharmacy staff abandoned their scheduled appointments with customers is unacceptable. There are certainly more efficient ways Walgreens Pharmacy Management can lead their operations in light of their staffing challenges. Proactive communication with the customer would be a good start. I recommend residents of Maine strongly consider Pharmacy options other than Walgreens until they can get all of this sorted, especially if you are looking for COVID testing. I am also notifying the Maine CDC of my experience with Walgreens as their website on COVID testing options in the state is directing people to Walgreens and no other Pharmacies.

    From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 9am-1:30pm, 2pm-9pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

    CVS Pharmacy

    CVS Pharmacy

    1.1(10 reviews)
    2.7 mi
    $$

    Customer service in pharmacy. Myself and an autistic gentleman we're both told then, we had to wait…read moreten to fifteen minutes for our orders and when it was ready, we had to get back in line and wait.. I had to wait even though I received an email on both were ready. Even the gentleman was saying that was not fair over and over. The employees in the pharmacy have no empathy whatsoever and are very rude. Never again will I go there... I found a smaller pharmacy. The CVS employees are excellent example of very poor customer service...

    I am definitely not surprised to see this rated as only one star. Every time I go in, the line and…read morewait are long; the staff is stressed and rude. Last week I went into pick up a prescription after receiving a text that it was ready. There was an issue with my health insurance - definitely not the store's fault. I left. Spent a couple days dealing with the insurance company but ultimately got it done. Went back today. The woman at the drive through first told me there were no prescriptions for me. I showed her the texts and handed her my insurance card. After a few minutes she told me my insurance wasn't valid. I assured her it was - since I'd just confirmed with my carrier two hours earlier. "No" was still her answer. She handed my card back and I left. Went back to the store half an hour or so later, after again calling my insurance company. This time a friendly and competent person helped me. She put in my new number to update the system. Voila, everything was there. Sadly, this person was working on something else so handed me off to another employee. He looked at me and asked, "weren't you in here earlier?" Yes. This is my third time. "Your insurance isn't valid." Yes it is. The number has been updated. He told the woman who had been working at the window that she should have put in the beneficiary number first. He told me it would be another 20 minutes. It would have been really nice if (a) the first person I'd talked to actually did her job and checked the correct number, not just the name - and if she could (b) after I had to come back a second time and advocate for myself to get this properly done, actually filled it for me without making me wait another 20 minutes.

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    Bedard Pharmacy - drugstores - Updated May 2026

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