10/10 Went in looking for a pillow and Lillian was so…read morelovely! She found me a perfect pillow within literally a minute by just asking a few simple questions! She said she is the Pillow maven, she absolutely is!

Good selection and they do not pressure you to buy. The salespeople are friendly and eager to…read moreanswer your questions.

Reese knows his stuff! We went in for an upgrade from our aging foam mattress and Reese guided us…read moreto the right options that met both our needs for our sleep style and firmness preferences. Installing, delivery and haul away were quick and professional. Great small local business with excellent knowledge service and value.

We went all around town looking for a mattress. It was honestly a nightmare. But, Thad over at…read moreMattress Depot in Woodinville has a gift. He doesn't try to up-sell you. He doesn't pressure you. What he does do is genuinely care about you. He cares about why you've come into his store. He cares about what you are looking for and the issues you might have sleeping. And from there, he'll educate you as best as he possibly can about what mattresses might be best for you. There's never a sales pitch, there is never a shady moment. He's just honest and he wants to make sure you leave happy. I started out in sales when I was younger. I can honestly say that people like Thad are one in a million. You won't find a better place, or have a better experience buying your next bed in the PNW than at his store. He made buying our first bed together a much more meaningful moment than we were expecting and for that we'll always be grateful. After a bit of a lesson for me, whether it's a pillow, a base, or another bed, we'll always be going to Thad's Mattress Depot in Woodinville first. Always.

I'm pretty upset that they pretended to sell me a better adjustable base, but gave me the crappier…read morebase. I had no idea that the crappier base was that much money because I thought I was buying a better one. I called and complained but I haven't heard back so now I'm going to around to tell everyone how much this sucks. I'm debating returning everything now.

Best mattress purchase experience I've ever had. Carmen was very knowledgeable and told me the…read morebenefits of each mattress, knew how they were made, and how each brand was different depending on what you needed. I told her what I was looking for, she gave me multiple options in different price ranges, explained the benefits of each, and if something wasn't quite right she helped me find a better option. She never pressured me to choose, let me test the mattress for as long as I needed. Very great experience.

Absolutely amazing service. Knew exactly what we needed. Steward is an expert. Where has this…read moremattress been all our life! The instant he had us lay down on the adjustable mattress and brought the end and top relieved our back pain. And so much more comfortable to watch TV

salesman and you buy a mattress, great. You go to Buy and have your Visa out. He tells you that you…read moreneed to pay $85 because the warranty on the mattress is canceled if you don't. This happened to me twice.

It was our first time to seriously shop for a mattress and we met Rheaya at the Northgate Mattress…read moreFirm. Such an exceptional person. Extremely knowledgeable and able to explain everything you'd want to know about each mattress. We highly recommend visiting this store to see the variety of options. No high pressure.

This is our second purchase of a bed from the Covington location and the experience was once again…read moreabove and beyond great. We bought our first bed there in February 2022 and loved it, and the customer service was so great that we returned for another bed. I have had many surgeries and I face more in the next year due to health issues. Because of this, we need to change from an adjustable bed to an adjustable split frame, (each side adjusted independently of the other). Brett Marrow the store manager, helped us. Brett was fantastic. He listened to my needs and the concerns I had. The only sad part is we have to wait until the 28th for our bed. Brett was great to work with !!

Great experience at this location. We were helped out by Kevin and he was knowledgeable and not…read morepushy in the slightest. He seemed like he genuinely wanted us to have the best experience and the best mattress within our budget. He turned what is normally an unpleasant experience in to a very simple and straightforward one!

DO NOT PATRONIZE THE WOODINVILLE STORE…read more The customer service department at Mattress Firm has failed despite several attempts. I contacted Chris, the Manager of my local store, to ask that he have the Area Manager contact me. He was rude and abrasive, ended up telling me this was a different department, and hung up the phone. A few days later, I went in and introduced myself to him. He walked away. After a very brief discussion, I walked back out the door, with Chris stating to call the news he needed the foot traffic. Attached are the pics of the $6000 chair that Mattress Firm delivered to me. Oh yea, they left my home with the chair in pieces and not working.

Love this store. Lots of choices from lots of brands. Good service. Laid-back environmentread more

Joshua was amazing, he helped me out with everything I needed. He actually got me a really great…read moremattress for a really great price that I'm sure I'm gonna be using for a long time , he was very accommodating and easy-going with the process, I can be a little bit much at times lol. Highly recommend.

Mattress had a good product at a reasonable price…read more But their delivery left us with a bad taste in our mouth. They brought in the mattress and adjustable base, asking where it should be installed. The delivery guys sort of pretended to act like they would not set up the bed, even though it was obviously included even though that is what we been arranged. They had a well rehearsed stage production between each delivery man of how it used to be $40 but had recently increased to $80. The stage play went on for 5 minutes, acknowledging that there was no additional fee but they would not set up the mattress without the payoff. They had the whole script and we were not prepared. I should have interupted with their distributor on the phone but they said that was not possible. I would not want to be scammed, so went with a more trusted vendor for our second mattress a couple of weeks later. Be warned and prepared.

Andy assisted us in picking out beds for our two kids. He was amazing, quick, efficient but did not…read moremake us feel rushed. Addressed all our questions and allowed our kids to take their time in picking things out. He definitely went out of his way to help us and really enjoyed the experience. Would definitely recommend Mattress Depot above the other mattress places in the area.