This business in River Oaks shopping center garners its business from the ladies shopping at the…read morekid's store next door and the supermarket. It caters to high priced bric-a-brac, holidays ornaments, and baby gifts. My problem with the store is the clannish "you ain't from around here" attitude. Over the years of living in Abilene, I've been to the store probably five times, looking for baby gifts. The clerks, whether young or old, have all been just...rude. Either they are totally focused on whichever elderly 'society lady" is gracing the establishment, or they are on the phone or talking to each other at the desk. If they do greet you, it's to aggressively inquire what you're looking for, and if you reply you are just looking, forget it. They'll scowl at you from the desk, sure that you're fingering their merchandise for pocketing. Now, I want to add that I am a middle aged woman, well dressed, and I smile and prepare myself to greet the saleswoman upon entry. I don't know who is training the people who work there to act like this! I honestly don't know why I keep giving them a chance, once a year or so. I can honestly say the best experience I ever had there was seeing something in the window, going in, taking it directly to the desk, and exchanging all of two sentences with the clerk- "yes, that's it", and "thanks" being handed my bag. When I'm told to "shop locally", I laugh and wonder if these businesses have any idea why we shop online.

The store sign said it opened at 10 am but never did. We waited and waited and nothing. I wouldn't…read morewaist your time going.

Boy do I miss H&L... being able to spend hours in my paradise of everything artsy-crafty. Need…read moreyarns for you latest crochet project? Need drawing/painting material for a daughter who's focusing on getting a scholarship for artistic merit? Wanna start making your own jewelry? Are you working on your next scrapbooking project? Does your daughter wanna decorate hee room all things Paris? All of the above and countless more can be found at this H&L location... so, why no 5 stars review? Because the facility is dated and time on these building takes its toll at a rapid pace. There are some issues with the roof that affect the pavement you walk on.. and, heaven forbid should you slip and fall on a wet pavement after a storm... the store will take FOREVER to contact you back with a proposal of a settlement. If the owners could invest as much care in their buildings as they do in their workers (the stores close on Sunday to allow a day of worship), i would find it in me to slip a FULL ON 5 start treatment.

Just had a rude cashier that expected me to do some of her job. She must be having a bad day but it…read morewas evident to us. I had 3 little kids with me and my hands were full while she asked me to put up a basket and another product instead of doing something with it herself like all other employees so.

Went in today to purchase chlorine. Card reader wouldn't work. Tried to use Apple Pay that…read morewouldn't work. It's fine, I'll write you a check. We don't take checks. He called IT support. I finally said forget it. Never a sorry or apology, nothing. Will not be back in the Abilene Leslie's. They've never been great at CS but today was it!

We just recently took over the responsibility of maintaining our in ground pool so we're still…read morelearning... we've taken several water samples for free testing and Trystan has been amazingly helpful! She explained all the different tests, how much chlorine we needed, set up an account for us that keeps track of past water tests and even made us a cheat sheet with everything we might need to know! Super nice, encouraging and helpful!

We have spent a good amount of money in the Abilene store, and were even talked into the…read morePurple Cow Protection plan, which we tried to redeem last week. After being passed of by a senior sales rep. A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale. I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me. The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer. Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music. Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago! Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised. If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars for his integrity, but the rest of ' em can take a flying leap.

Our sales rep was awesome! Helped us and was so easy to find what we wanted…read more Too bad Ashley has no idea about customer service. We bough a sofa/chaise and a massaging recliner. We needed them delivered in 6 weeks. Ashley texted us 2 days before telling us our delivery was still on schedule. They didn't show up in the delivery time so I texted. They replied that our delivery had been rescheduled to 3 weeks longer for the sofa and 6 weeks longer for the recliner. Customer service is handled thru an automated call center. You can't contact the store directly. Impossible to get any assistance after the sale. I texted and emailed to cancel the order. They said there's a process to do that.i said yes, I'm calling Amex to dispute and refund our money. Amex handled it. Do not do business with Ashley. Patronize your local furniture store and keep the money local.

I always find something pretty/cute/interesting/fun/useful while shopping at Urban Relics.read more

Wow! I'm only here because I followed Glenda in. We're looking for some metal wall pieces. Urban…read moreRelics is one of those 50 little shops in one building places. I'm actually starting to enjoy going to these Places. The good ones have a lot of good stuff. The bad ones have a lot of junk. Looking around can give you some good ideas. Urban Relics is really very nice inside, and the staff was very friendly. We found several metal art pieces we wanted. Give them a few minutes of your time. You'll enjoy it!

This is a typical Ross, but the employees were very nice and cordial and was able to get what I…read moreneeded and get out in a quick amount of time. It was a good experience.

#261-2016: Not at…read moreall my style as far as outfits go, I do believe Ross is the type of store to go to when you need to purchase temporary outfits. Say you gained a large amount of weight due to medication-related bloating, you are most likely not feel like overspending for clothes you hopefully will need for a few months. Well, Ross is the place to go... cheap at regular prices, a bargain on sale. However, do not expect fancy or frivolous to be available.... I may still have a few t-shirts and a pair of cargo pants I purchased here hidden in the very back of my closet. Bottom line... If you wanna dress for less, this place is for you... If you wanna look cool... go elsewhere

I'm not much of a recreational shopper, so I must say I wasn't real excited when my gf wanted to…read morestop and check out this little shop. The location is out of the way and the parking is lacking, but this store is well worth that inconvenience. This little place is chock full of the unusual. Their inventory tends toward unique craft work, things you'd spend a whole day looking for at an artisans market. No useless same-same mall garbage here! Both of the owner ladies were in and they are true Texas sweethearts, all smiles and efficiency. And I told them they should raise their prices; their stuff isn't marked anywhere near as high as what I always see at Trade Days.

Me and my friend went with our kids to the mommy and me activity, it was fun but we literally got…read moreno help. We had to figure out our chalk couture stuff by ourselves. We were the only ones who weren't getting assistance. Mind you we were the only Hispanic ones, not trying to play the race card just telling you how we felt. Overall fun experience with the chalk.