Quick to take your monies but poor to actually get you the products you ordered. Unfortunately some people should go back to training. No text - emails - phone calls, nothing about your order. This has to do with corporate. You cannot do your job well if you were never taught correctly. The store has great products- just poor training. read more

Ashley Store - Proof that delivery was supposed to be on Friday. - A text message exchange shows a customer confirming an order and scheduling delivery dates for furniture items from Ashley Store. - Furniture Stores Near Me - Abilene, Texas

Purchased and paid cash No delivery in three weeks They scheduled and change times and do not deliver Came by and took pictures of front of hotel but did not come in Misses another delivery today -no contact. CANNOT TALK TO A PERSON----ANYWHERE, ANY WAY. THEY HAVE HAS MY MONEY FOR 6 WEEKS DO NOT PURCHASE ANYTHING FROM THEM. read more

Our salesman Harry was very helpful in understanding what we were looking for. The selection was great and great prices. Harry spent a lot of time with us to make sure we were satisfied with our purchase. We will definitely be a return customer. read more

What a great furniture shopping experience! Annabelle was great and there was no pressure. I get that this isn't top tier furniture but it met our need. Price was right and delivery setup was quick and easy. Don't be afraid to check them out! read more

Took close to year to get a bunk bed and when they arrived they didn't have all the said tools to put it together properly. So we have a half done bunk bed. Said they would come Back and it's been almost 4-5 months and nothing. This place is scam! Save your money please! I have never encountered such craptastic customer service in my life! Don't believe me look on Facebook and story after story of thousands having major issues. It's ridiculous read more

Horrible horrible they cashed our check sent the wrong furniture and broken furniture. Now they are saying they are sending our money back to us. It's been 3 weeks and I went to Abilene store and the manager said that corporate would call us in 15 minutes? Now it's been 5 hours. So Ashley furniture I would use wood crates before I would buy from you. read more

Been waiting on order since august 2021. Don't feel like salesperson was honest with us. I wish we had spent more and went better quality. Very destressing read more

We purchased a leather sectional in September. The sectional was delivered wrapped and the delivery men were clearly in a rush to get done. They quickly set up and took off. Within minutes we started noticing several defective/ripped areas. We took pictures of these areas and sent them to the number that was checking on our order. At first, they wanted to send someone to our house to reupholster the defective areas which we were not willing to do because it's defective! We went around and around and a lot of "holding" while they checked. The next option was to send us another sectional, which they acted like they were doing US a favor to do this. The lady I was talking to rudely asked me why we hadn't checked for defective areas BEFORE we accepted the sectional. I kind of laughed, and I said why would we think that Ashley Furniture would send a defective sectional to their customers. The entire sectional has to be replaced. They tried to replace sections of this sectionals, but after pictures of the defective areas it was established that the whole sectional needed to be replaced. They gave us a delivery date of the new replacement of October 18th and now it's looking like another month before they ship the replacement. I am so upset and disappointed. In fact, I asked if I could exchange this order to a cloth sectional instead of a leather sectional because I am completely turned off with this leather sectional. They said NO. I was told that before the replacement is unloaded at my house to go into the delivery truck and check the new sectional for defective areas. Really! I have to do this before I accept delivery of this new replacement sectional! So now I'm wondering what's going to happen if we find defective areas on the new replacement sectional? I just want to be done with this mess and just send me a cloth sectional, something that in my mind is not defective! Also, it's near impossible to contact anyone from the Abilene store where we bought this sectional. It's like once they got our money, we were discarded. Can I just talk to someone, a human that cares about my situation. Can I just be given options because clearly I'm not happy. My advice... don't buy from Ashley Furniture. Go somewhere else with better customer service. At this point, I'm over here kicking myself. I could have just gone to Big Lots! read more

We have spent a good amount of money in the Abilene store, and were even talked into the Purple Cow Protection plan, which we tried to redeem last week. After being passed of by a senior sales rep. A very nice young man named Jorden helped us even though he would not have reveived a commission on the sale. I had seen a rug online, and had called the store earlier in the week, and had received less than satisfactory results by that call. Jorden said yes, the rug could be ordered and looked up the item number for me. The ladies at customer service would be better suited writing parking tickets, as one of them flatly informed me I would have to call to see the balance left on PCP. The fact that I had never used it made no difference, and they refused to call for me, the customer. Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music. Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? They didnt do that when we bought a rug 5 years ago! Jorden was willing to pay the delivery fee out of his pocket, as it turns out, but we do not need the rug, only wanted what we were promised. If we do return to Ashley, will only deal with him in the future, as he went well over above and beyond to retain a customer, and it is appreciated. I would give Jorden 5 stars for his integrity, but the rest of ' em can take a flying leap. read more

Bought a table from them. First of all, they told me they would call me when it was ready. They never called so I had to call myself and they said "Oh yeah, it's been in the warehouse for a while now." Ok. Cool. Thank you for letting me know. The two men that delivered our table were beyond rude. I opened the door for them and they said "Um ok where do you want this table?" No hi. No nothing. Left my door wide open and trash all over my dining room. I asked them to turn it around because the way they assembled it was not where I wanted it in the dining room - they acted like I had just asked them to do the most difficult thing in the world. I like my table but will never buy from this location again. read more

Don't go here ever! Walked In Bought 15k worth of stuff told them it has to be there by 12th. Got a call a week later saying it would be there till 30th. When I'm out of state working. They called me today saying it's coming tomorrow and if I'm not there they will charge me $100. I can't even get ahold of this store to talk to them cuz the damn operator won't even put me though Oh and I can't cancel order cuz they will only give u store credit read more

This is quite possibly the worst business in the history of businesses. Our buying experience has been terrible. There is no service after the sale. We ordered our bedroom furniture in November and given an estimated delivery of 2-6 weeks. Every time we visit the store to check on delivery they give us a different story with a different estimated delivery. I have a few friends in the same boat. They also say that they'll do a "push" on the order to possibly move the delivery date sooner. All the push seems to do is push the date farther away. Our initial buying experience was fine and I even gave a 5 star rating for a $75 in store gift certificate (that I assure you I'll never use). How wrong was I! I have since read tons of other negative reviews and it seems that people get their furniture up to 6 months late, or damaged, very often. I'll never buy from Ashley's again...ever! read more

DO NOT BUY ANYTHING FROM THIS STORE. Not only was our furniture delivered broken, which we paid extra for the purple cow coverage but after two months we have been given the run-around regarding fixing, and was told nothing would be done until after the first of the year, but our second piece of furniture was only PARTIALLY delivered. I had requested each time I spoke with a representative that I did not want the furniture if I couldn't have all the pieces, and yet they still partially delivered it anyway. Once you sign the dotted line, their customer service goes out the window. Don't be a sucker like me, go spend your hard-earned money on a store that will do what they say they will and give you a great product in return, instead of broken and only pieces of the full set. read more

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Worst customer service ever!!! Tried to schedule a service call on a riser chair. First I had to call CS to order the parts I needed to fix chair...took 3 weeks to receive parts. Then I had to call back CS to schedule for a tech to come out and provide service on said chair. WAS On Hold For FOUR HOURS!!! Then service rep came back on line and said oh yeah your time for repair is. Blah blah date, like she Forgot I Was On Hold! Still did not get a date for service. Asked to speak with a supervisor.... on hold another 20 minutes. Gave up and hung up.. going to store tomorrow to try for resolution. Wish me luck read more

Horrible! We bought an entire living room set of leather furniture from Ashley Home in Abilene. We bought 2 leather couches, 2 ottoman and 2 recliners. When it was delivered the order was incomplete. 1 ottoman was damaged and was to be reordered. 1 couch had the wrong colored wooden feet that screwed into the couch. We were told they would send different wooden feet and a new ottoman. We waited over a month. The feet did arrive, however, the ottoman never arrived. I called to check on the delivery status. They apologized but the item was now out of stock. It wS out of stock but it was still advertised on the internet through an Ashley distributor for $150 more? All they would offer was a refund on the discontinued item. We had to pay the additional $150 through the distributor and pay additional shipping in order to complete the order. 3 months later the motor goes out on the electric leather recliner. It's only 3 months old! Thank God we purchased the warranty! Ashley orders a new motor. 2 weeks goes by and no word. I call on the status. The part hasn't even stepped nor will it ship until October! I tell them we have a recliner stuck in the recliner position in our living room. We are having a birthday party and need this fixed. They say a technician will come and they will put us on the list as the 1st house for the list on September 24. No on shows in the morning. I call and am told we are number 4 on the list and to call back if we don't have a technician. I call at 3:00 and am now told we have been bumped to number 6 even though they were notified that we have an appointment at 5. By 4 we have now waited all day and still have no word as to when this will be fixed, we have waisted the day waiting for a phantom technician and have a 3 month old recliner stuck in the reclined position with a warranty that to date appears to be worthless because the parts come from Neverland and the technicians are never to be seen. Called again at 5:30. We are now the last stop for the day. I must cancel my commitment because Ashley will not reschedule me for the next day. They tell me they are not able to switch the schedule. I said that is not true and said that I was switched 2 times. The new set eta is 7 pm. Horrible experience! Wish I could send it all back! Terrible quality! Terrible service! read more

Unfortunately, I've had less than stellar service at this location throughout the years. One employee told me I could use my "purple cow" refund in another state to only find out that wasn't true. Employees don't know the policies. They sell you something and don't bother to follow through. I cal back and the "sales manager" told me I can't use it online or have something shipped because they aren't affiliated with other stores outside of Texas. Not only was I never allowed to use the protection I paid for but now I'm not able to utilize my credit either. What a joke. The most unfortunate part is, I was just getting ready to spend over $5,000 on new furniture but backed out really quick for lack of customer service. When the sales manager says "I have a lot of bosses, I'll put you in the cue for corporate and you can figure it out with them" that's a huge red flag and problem. read more

Been waiting 6 months for the furniture I bought. No refunds. No cancellation. There is a 25% "restocking" fee to "restock" furniture I haven't seen yet. The other 75% goes back to store credit. Store credit for just about any other furniture store in the country would be great. Store credit at Ashley is worth less than nothing. The only reason I would ever go near this criminal operation is to run potential customers off. read more

After a long debate for living room furniture we ended up at Ashley's. While they have everything we want, they do not have good customer service. We got lucky, I guess you could say, with a new employee. He wasn't too familiar with things but he was helpful and understanding. We purchased the items and was told it would be around 4 weeks for delivery. THAT WAS A LIE!!! I called after one week and they told me it would be sometime in November. They WOULD NOT give me a specific date!!! :( I would return ALL of it if I could!! They have the most ridiculous return policy I have ever seen!!! read more

IF there where a zero star that's what I would pick . these guys don't car about anything but getting a sell. after the sell who cares they already have your money and will not work with you and take care of problems you may have, we purchased a dinning set and wanted to swap out chair, the chairs we bought where 50 dollars more than the ones we wanted to switch too. even offered to pay restock fee of 25percent and pay more money for them they said they cant do that, once you sign for it there's no going back. week later I called thinking well ill just buy the chairs out right. so I call to talk to management that knew the situation asking if they would at least discount the purchase of the chair we want. he calls back with the total price almost 200.00 more than retail. that was the last straw I will never do business with ashleys ever again nor would I recommend anyone to shop there. read more

Absolutely the worst business model of all time. Do these folks realize that the vast majority of sales are to people like me, who, upon finding a recliner, couch or dining room table, agree to purchase it, ready to take it home in my own vehicle, only to be told that you can't take the one you saw home, nor any other like it. You need to pay for it, go home empty handed, to your old worn out furniture and wait, and often wait for weeks, for it to be shipped. I'll never darken their door again, unless they change the wait for delivery policy. read more

They damaged my furniture and been waiting for them to fix the problem almost 6 month. I gave up and asked for store credit instead. Went into store to use the credit but credits wasn't really worth it. I didn't want to spend a penny with them but this will be the last. read more

Where are negative stars?! We were originally told 2-4 week delivery in store by the associate Stephanie. She gave her personal cell to contact. At the 3rd week, i called her to verify delivery AND SHE NEVER CALLED ME BACK! I have called corporate every week since and keep getting a different date! Needless to say we are in the 5th week of waiting & corporate says it's actually 2-6 weeks and neglected to acknowledge what I was told in store, not knowing that I chose Ashley over another furniture store because the wait time was shorter!!!! Not only do they only give store credit, but also 25% restock fee WHEN ITS THEIR MISTAKE! Livid is not even the word! It didn't take 2-6 weeks to take my money, give me my refund!! read more

Now we are on Day 89 waiting for our living room furniture. We have had 3 delivery dates and they all came and went with no call or explanation. After 1 hour on hold yesterday, I was told it might be next week but couldn't be sure. If we get a refund they want to hold out a 25% cancelation fee. This is just plain wrong. When we bought it we were told 4 to 6 weeks for delivery. The "customer I don't care" lady I spoke with yesterday was to call back by the end of day. No call! I know that this business just changed to new ownership and hoped that this would be a good company. All i can say is stay away from this company. I don't know if we will ever get our furniture or our money. There must be some law against it. THIS IS THE FIRST TIME TO POST A REVIEW FOR ANYTHING. STAY AWAY FROM ASHLEY FURNITURE ABILENE OR ANYWHERE ELSE read more

I read the reviews and thought oh maybe there was just a few people with issues, don't judge the store off of o oh the negative reviews. DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. They give you the run around when you call customer service and keep telling you your order will be in the next month. Initially I bought a bed and a couch. The salesmen told me it would be 2 weeks for the bed as they have them in stock and a month for the couch. This was in April. It took two months for the bed. It is now almost August. I've been told twice that my order will be delivered on set date, took off from work: no delivery. When I call customer service they tell me they don't know what happened and my stuff will come in soon. They've tried to say Covid has caused issues but it wasn't an issue when they were selling me furniture. Do yourself the favor and spend your money elsewhere. read more

I made a FATAL mistake by not reading online reviews about Ashley Furniture. I don't want you to make the same mistake I did. Never, EVER, buy anything at this store in Abilene. I cancelled an order because it was not what it was represented to be (check out the online complaints and reporting on Ashley's "leather" furniture not being leather at all-- peeling, etc) and, over 5 weeks later, STILL have not received a refund. When calling to see why, they couldn't even tell me what was going on. Their new manager offered zero help. If you even catch someone on the phone it's nothing short of a miracle. You'd be much better off going almost anywhere else. I will never even set foot in this place again. It's, honestly, ridiculous for a national store to not be able to give you an immediate refund after paying CASH. It is 100% shady. It's also ridiculous to have to involve an attorney on something that should have been a quick and easy fix. BUYER BEWARE!! read more

They don't deserve ONE star!! We saw what looked to be a good sale at Ashley in Abilene and decided to have a look as we needed bedroom furniture. After spending about an hr with salesman Cory we decided to purchase a set on clearance for about 650 and another 14 piece set on the showroom floor for 1,799. The salesman Cory told us the 14 piece set for 1,799 came with everything we saw before us. Headboard, footboard, frame, mattress, boxspring, dresser with mirror, chest of drawers, nightstands, bedspread with shams, 2 lamps and a throw. Then he left us and came back saying it comes with only one nightstand. Needing 2 we started to back away from the deal. He asked the manager if they will throw in the nightstand. Manager Jeremy said if we purchase the set today he will throw in the extra nightstand. We said deal. We then waited about an hr while they worked on the invoice. During that time Cory said to look around the store and choose a bedspread, 2 lamps and a throw which is also included. I chose a bedspread and lamps saying I will pass on the throw. They call us up to the desk and present us with an invoice for 2727.05. My husband scans over the invoice and notices we are being charged for the 2nd nightstand. He shows it to manager Jeremy and he said don't worry about it they just have to work out some figures to include it in our package. Three days later they deliver everything but the chest, mattress and boxspring. After being given the runaround on phone for days we are told by manager Jeremy that the chest of drawers is not included and that we said we didn't want the mattress and boxspring. We told him we were told EVERYTHING was included except the extra nightstand which HE threw in to make the sale and we NEVER said we didn't want the mattress and boxspring. He told me that we were taken into the mattress showroom and I said I didn't want the mattress and boxspring. I WAS NEVER TAKEN TO A MATTRESS ROOM TO CHOOSE A MATTRESS AND TOLD HIM TO PRODUCE THE VIDEO OF ME DOING THAT. He then tells me the 2nd night stand was given to us in exchange for the mattress and box spring. I told him that is a boldface lie! I never said I didn't want the mattress and box spring and he never said the 2nd nightstand was thrown into the deal in lieu of a mattress and box spring! The manager Jeremy was very condescending and spoke to me as though I was lying. He insisted I was taken to the mattress showroom to which I responded, I didn't even know there WAS a mattress showroom! He very condescendingly asked me if I've shopped at Ashley before. I said no and what does that have to do with anything? He said you've NEVER shopped at an Ashley's before? Because everyone knows we have a mattress showroom. I said this is my first time shopping at Ashley's AND MY LAST!  I tell him again to look for video footage of the salesman Cory taking me into the mattress room because it never happened! I'm then told the only way to solve this is for me to give them back the nightstand and come to the store to pick a mattress and box spring worth up to 300 total! This has been the most disgusting shopping experience in all my 65 yrs and I can tell you I will NEVER shop at this establishment again. I was spoken to by customer service, managerial and corporate as though I was lying and trying to cheat THEM out of something when it was clearly the other way around! I paid them almost 3000 in good faith that they were being honest and up front with me. They were not! This whole experience has sickened me to the point that I'm sick in bed now and the last thing I want to do is go back to that store and choose a mattress and box spring worth up to 300.00! These people are liars and cheaters and you CANNOT believe ANYTHING they tell you! Also be sure to read the back of your receipt. It says no refunds. You can return for something else in the store but no money back for returns! read more

Ashley Store - Furniture Stores Near Me - Abilene, Texas

I received an email yesterday. Saying dear SIR AND NAMED ME VICTOR. asking if we could get a technical back out to see if it could be repaired. I stated that eight 8 days off to see if repairman could fix it. I replied they can contact my attorney and gave them the name to call. ASHLEY FURNITURE STAND UP AND DO THE RIGHT THING!'n read more

Do not buy from any Ashley's, not just my own experience but I have heard multiple others who have nothing good to say. Customer service is non existent, communication between divisions is terrible, and no one can seem to do their job. Ordered a living room set on April 27th, almost three months later I am still waiting. I have the wrong couch sitting at my house as the salesman put the wrong couch down. Went in person to get help as I could not get any over the phone, was told the right couch would be delivered mid July, went back in and was told the right couch would be delivered a month later now. I am currently in the process of trying to cancel everything and be refunded but I am being passed around and not helped by anybody. Worthless, unreasonable, time-wasting experience. read more

Always look at reviews before doing any furniture shopping, Ashley's does not even deserve one star. The experience has been a nightmare from the start and will not stop. They repeatedly make sure they will never be better than a one star. You are better off doing without than shopping here. Erick R read more

I was so happy to find out that Ashley Furniture has layaway. I didn't know furniture stores did layaway. YAY! Rachel was awesome. She was so helpful to me. She helped me with her knowledge of the display floor and search the floor for the pillows I wanted that was discontinued. I got the last 3. Now I cannot wait to get it paid and have it delivered to the house. Charcoal grey sectional and 3 of these beautiful pillows. Update: I had decided that I didn't like the design of the couch and went back to see Rachel the next day. I was unsure how everything would turn out. Rachel and Whitney practically did backflips to help me. I was in the store for over 2 hours testing couches, sitting, laying and touching them. I'm texture sensitive so I'm very particular to the material. I finally found what I loved. I decided to do a couch w/out the love seat and do two accent chairs instead. I will go back to Rachel for my other furniture. read more

Ashley Store - This became my perfect couch. It's beautiful. - Furniture Stores Near Me - Abilene, Texas

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Waited 8 weeks in an order. As a non-profit they refused delivery on owed tax's . Very frustrating to deal with.

I want to give a shout out to James / Jimmy! He helped us out in a bind, and went above and beyond in service! Everyone there was friendly and helpful. read more

For the love of God, don't believe the high star rating. This was the most inconvenient and frustrating purchase I've ever made. They only dropped off half my couch, and now, weeks later I still do not have the other half. No response from customer service, and the store literally doesn't even have a manager. read more

They called me on Monday saying that they had my sofa in the warehouse and they were going to deliver it Thursday. Then Thursday morning they call me and say that it is 'damaged' and came into the warehouse damaged... so it took them 3 days to figure out it came in damaged? So now I have to wait another 2 weeks when I've already waited for 3. I spoke to the warehouse supervisor and she was very rude and kept interrupting me rather than listening to my problem and helping me to come up with a solution. I've ordered from here in the past and had the same issue (took 4 months to get my bedroom set) but the sales man assured me that they were under new management and I wouldn't have this issue... This place is TERRIBLE. Terrible business, terrible customer service. I'll NEVER order from them ever again. read more

6 months later and I'm still waiting on my furniture. I was told 2-6 weeks. Every time I call I get the run around , I've been given so many different dates as to when it would actually be here, I lost count. I found out this week that my husband has received a transfer to San Antonio (we've been in Abilene) and we have to move this week. I called Ashley customer service to tell them that they would have to deliver to a new address only to find out that my furniture is at the warehouse but no one ever called me. The earliest delivery they had was going to be after we move. I told the customer service guy that we need to change the address. He said they don't have a "route" for San Antonio and he'd have to send it to management to see when they could deliver it. He said he couldn't give me a timeline of when that would be. Mind you, I'm making monthly payments on $8000 worth of furniture that I don't even have most of ( I received partial delivery). I don't expect to get a call back because every time I've been told I'd get a call back, it's never happened. I'm pissed. I want my furniture NOW!! I don't care that they don't have a "route," make one!! That's CUSTOMER SERVICE!! If you make your customers wait for 6 months for their furniture then you better understand that a lot can change in 6 months and you better adapt to it. Either I get my furniture delivered before Christmas or I get a refund!! None of that 25% restocking fee bullshit for something I DON'T EVEN HAVE and NO store credit!! You can bet your last dollar I will NEVER shop here again. I will tell everyone that is looking for furniture to never shop here!! The only reason I will ever step foot in another Ashley store is to warn EVERY SINGLE customer in that store that they're about to be ripped off! Either I get my furniture before Christmas, I get a FULL REFUND, or I'll get a lawyer and we'll see if that gets y'all's attention! I'm SICK of being screwed with!! If I could give this place -10 stars, I would. It's not even good enough for zero stars. read more

This is an ABSOLUTELY HORRIBLE BUSINESS!! UNDER NO CIRCUMSTANCES WOULD I WANT SOMEONE TO GO THROUGH WHAT I HAVE BEEN THROUGH! I spent 4900.00 in this store MONTHS AGO! I still have not received it! I've been lied to by SEVERAL EMPLOYEES Chris (a salesman) Victor ( a manager) Henry (supposedly with management team from corporate office) Jennifer (supposedly with management team from corporate office) Gabriel (supposedly with management team from corporate office) Cassandra (supposedly with management team from corporate office) I've dealt with rude employees saying " Nobody told you to get rid of the furniture you had" Chris had me sign in the store saying "it was a receipt and we would go through the contents afterward" I should have known better but I just wanted beds for my children... they took my money and now they say they won't do refunds or returns (when I HAVENT EVEN GOTTEN THE FURNITURE) I somehow wish that this business would close DOWN! It is a terrible franchise and if I could give it 0 stars I would! They are liars and theives who prey upon unsuspecting victims. read more

I'm so frustrated with Ashley furniture. I had a fairly good experience a few years ago, but this past purchase was incredibly frustrating. Nobody knew where my order was, and got different answers depending who I talked to! The communication between customer service and delivery sections of this business seems to be non existent. I was told my delivery would be made on a Monday, and I would get a call Saturday about the time. I didn't get any phone call and when I called, I was told it would be weeks until delivery because they didn't even have it in stock (contrary to the previous phone call). Then Monday I get a call that the delivery truck is 45 minutes away! Luckily I didn't work that day and could be there to get it. I'm now going to check other furniture stores before I order from Ashley furniture again. read more

DO NOT GO HERE! I've been waiting for items and been given the run around so I finally went to the store today and canceled my order, for a fee. I was told almost a month ago that there were plenty in stock. I was told today they don't have anything in stock, major training is needed to correct this. 2 to 6 weeks is a lie. It will be another month to 2 for my table and chairs to come in, items were ordered on the 20th of October. Just don't waste your time here. read more

I would leave ZERO stars or NEGATIVE if I could! WORST EXPERIENCE EVER!!! We went and shopped here for memorial day sales. Bought my daughter a beautiful $2000 bedroom set. We did not need the mattress so the manager told us he would let us get the tall dresser in place of the mattress since we did not need them. Well...First of all it took 5 weeks to get the furniture then it came INCOMPLETE. (No tall dresser liked promised or the mirror for the other dresser.) and of course the manager and the sales lady that helped make us the deal quit or were fired and corporate DOES NOT CARE!!! They said there is nothing they can do. IS THAT NOT STEALING?!?!?! OH and if you call Ashley furniture see how long it takes them to answer! THEY NEVER ANSWER! They don't care about customers until they have your money. Now since they don't care I have to look into getting a lawyer and contacting the BBB and getting a police report. Be VERY cautious shopping here if you are brave enough! read more

I wish wish wish so bad I would have read these reviews before I purchased furniture from Ashley. This is the WORST experience I have had with purchasing furniture. Extra long wait for my furniture, before I receive it it will have been over a month since ordered. Horrible customer service. Just all around awful. If you want good customer service and reasonable delivery times AVOID THIS PLACE!! read more