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Abilene, TX

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Ashley Store

1.5 (96 reviews)
Closed • 10:00 am - 9:00 pm

ASHLEY STORE · YELP ASSISTANT

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Proof that delivery was supposed to be on Friday.

Quick to take your monies but poor to actually get you the products you ordered. Unfortunately some people should go back to training. No text - emails - phone calls, nothing about your order. This has to do with corporate. You cannot do your job well if you were never taught correctly. The store has great products- just poor training.

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8 years ago

Business owner information

Photo of Beth C.

Beth C.

Helpful 5
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Love this 1
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Photo of Mike T.
35
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2

5 months ago

Helpful 1
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1 month ago

Helpful 0
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1 year ago

Helpful 0
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1 year ago

Helpful 0
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2 years ago

Helpful 0
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Photo of Tim L.
2
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16

4 years ago

Helpful 1
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5 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
Thanks 0
Love this 1
Oh no 0

4 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 0
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3 years ago

Helpful 0
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3 years ago

Helpful 0
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7 years ago

Business owner information

Photo of Beth C.

Beth C.

Helpful 1
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6 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 3
Thanks 0
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Photo of Sarah G.
349
15
0

8 years ago

Helpful 7
Thanks 0
Love this 1
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7 years ago

Helpful 0
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6 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
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Photo of Misty B.
160
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2

6 years ago

Helpful 5
Thanks 0
Love this 1
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6 years ago

Helpful 6
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Love this 1
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6 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
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6 years ago

Helpful 1
Thanks 0
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8 years ago

Helpful 1
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7 years ago

Business owner information

Photo of Beth C.

Beth C.

Helpful 1
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6 years ago

Helpful 0
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6 years ago

Helpful 0
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4 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 0
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11 years ago

Helpful 0
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5 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Beth C.

Beth C.

Helpful 0
Thanks 0
Love this 1
Oh no 0

8 years ago

Helpful 4
Thanks 0
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Oh no 0

5 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 2
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8 years ago

Helpful 0
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Photo of Tim H.
33
46
21

7 years ago

Waited 8 weeks in an order. As a non-profit they refused delivery on owed tax's . Very frustrating to deal with.

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Photo of Beth C.

Beth C.

Helpful 0
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Photo of Lori G.
137
1
0

7 years ago

Business owner information

Photo of Beth C.

Beth C.

Thank you!

Helpful 0
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6 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
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8 years ago

Helpful 1
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6 years ago

Business owner information

Photo of Ashley H.

Ashley H.

Helpful 1
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6 years ago

Helpful 1
Thanks 0
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Photo of Randy D.
189
446
5232

16 years ago

Business owner information

Photo of Jennifer B.

Jennifer B.

Thank you Randy!

Helpful 0
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Page 1 of 3

Ask the Community - Ashley Store

Review Highlights - Ashley Store

“Ax'd me if I wanted to go with him to Ashleys to talk a look at it with him.”

Mentioned in 3 reviews

Read more highlights

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Mattress Firm Catclaw Drive

Mattress Firm Catclaw Drive

4.3(8 reviews)
0.3 mi
•$$

TJ was an amazing customer service representative for us at Mattress Firm. As soon as we stepped…read morein, everyone in the store was extremely polite and welcoming. They are also knowledgeable about the things they sell. This was our first experience at this store, and TJ went above and beyond with his customer care. We highly recommend this place if you are looking for a new mattress and etc.. Thank-you TJ! -Johnny and Monica-

OK this morning I called mattress firm to see if I could get a replacement cord for the legs the…read moreleg part of the cord and see if I could get that cord sent to me. She's like well we don't do that here and she's like we've got to send you the Claims Dept. and I'm like well this isn't. I knew it wasn't a claim because literally my dog chewed chewed it up and 2022 that was three years ago. He was only a year old so he he had gotten it and chewed on it and he was teething. He was born on Christmas so OK he was less than a year old but anyway she literally knew exactly. I know she knew exactly which company made that adjustable base because it was in her computer and she gave me four different wrong numbers. She was so disrespectful and she she was arguing with me after I called her back the second time when I said it's not a claims and they the Claims Dept. does not do this. They only do claims so she gave me another number. OK that number was wrong. No that number was wrong and literally I had to go through four or five different numbers and it ended up also I would've had to do was look at the back of my remote and on the back of the remote it literally tells you who is the maker of the adjustable base and literally it said it right on the back of the remote why couldn't she have told me that she knew who it was because literally it should've been in her computer I was in her computer because I bought a king size in a queen size mattress and two adjustable bases to go with them plus the The mattress covers that are waterproof and that you can't dry in the dryer because it'll mess up the deal it's waterproof and it has to be cared for in a different way so anyway long story short I go through all of this trouble and she's awful to me. She doesn't listen to me after I call and tell her about the Claims Dept. not doing it and she's literally yelling at me and not listening to what I'm telling her and she's like yes they do I said no they don't. I just got off the phone with them and she's yelling at me and I'm like what kind of Customer Service what kind of a manager are you? I'm thinking this in my head I would never ever do business with mattress firm again with this particular manager, I would never ever go into the store and do any business with them when I went in there and bought my mattresses and my adjustable bed frames. There was two guys there they were great. They took care of the customers they listen to the customers they didn't argue with them, and they literally sold everything they tried to sell to me except for the sheets about those on my own cause I knew better but everything else they wanted to get me to buy I did down to the adjustable bases and like literally I've never been treated so horribly on the phone in my life and it was on a recorded line so let me tell you right now. It is almost 4 o'clock so this has been a four hour process. That literally should've been taken care of in 15 minutes. All she should've said was look at the back of your remote and tell me who it says the manufacturer is and she literally had that because after I got the right information, I called her back and said look all the numbers she gave me didn't work. I ended up getting the right number from from from this other number that referred me to this other number and I finally got the right information from looking at the back of the remote so literally I called her back and said the next time somebody calls and asked for a replacement part and you don't sell replacement parts just advise them to look on the back the remote and find out who the manufacturer of that particular base is and give them the right number she's like unlike would you like that number now and I literally told her the name of the company she's like oh no, I have that I have that information right here and I said why didn't you give it to me? I've never been so disrespected in my life. She was so argumentative what happened to the customer is always right and to always listen to the Customer and what she says, and when I called her back the second call when she said no the Claims Dept. is the one that gives you the replacement parts. I said no they're not they deal with claims not replacement parts and this is in this is in a claim. This is my dogs fault. He chewed the line when he was a baby. He was coming up on his first birthday in 2022. He was teething.

Photos
Mattress Firm Catclaw Drive - This is the back of the remote on the back of the remote. It has the manufacturer's name

This is the back of the remote on the back of the remote. It has the manufacturer's name

Mattress Firm Catclaw Drive - This is the front of the remote proving it from mattress firm and has everything that controls the adjustable bedframe

This is the front of the remote proving it from mattress firm and has everything that controls the adjustable bedframe

Mattress Firm Catclaw Drive

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Warehouse Furniture - Maybe, but probably not

Warehouse Furniture

4.7(3 reviews)
3.2 mi
•$$$$

Nichol was fantastic here! My boyfriend and I found the perfect sectional in Dallas made by…read moreCoaster. With the delivery fee, U-haul rental, and furniture movers... the total price plus the inconvenience would not have been worthwhile for us. I checked with all three Coaster dealers in the area and Nichol was able to practically match the price and save us all the inconvenience of truck rentals and hiring movers. She was straightforward and reasonable with me. If you have your heart set on a furniture piece, I definitely recommend calling to see if Warehouse Furniture carries that brand because Nichol is willing to work with you. They also offer the option to pay half or full when you order. The delivery came within two weeks of ordering. I was told to expect the delivery men between 10am and noon and they arrived on time. The sectional arrived unwrapped but also undamaged (as far as I can tell). The actual facility is not terrific and the selection is incredibly limited. I wouldn't recommend shopping at the location. But if you know exactly what you want already by the brand, color code, product number...then I'd give her call!

Hi. My husband and I have shopped here favorably for furniture for at least 5 years. Our first…read morepiece of furniture we bought was a couch. It lasted comfortably for us for 5 years. Probably would have lasted longer had I not slept on it for 2 years. (Due to back issues it was more comfortable than our bed at the time.) Our next piece of furniture was my recliner. Yes, my recliner. Which we still have, and am on 90% of my days and nights. It's very comfortable. although shorter in leg length than I would like. My main problem with it is: if it's not reclined all the way back, it very slowly, and with some noise; creeps back up into a more upright position. Go figure. ? We just bought our most recent piece of furniture. Our new Ashley Signature sofa. Beautiful, comfortable furniture. We both like it very well. I think it will provide a longer stay here since I am no longer sleeping on the couch.

Photos
Warehouse Furniture - Our recliner.

Our recliner.

Warehouse Furniture - Our new sofa.  Bee-u-to-ful!

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Our new sofa. Bee-u-to-ful!

Ashley Store - furniture - Updated November 2026

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