Purchased a refrigerator from John. I must say..it was a fun and easy experience. John has a great…read moresense of humor (we got along well) and he is knowledgeable and patient. Took me a while to find the perfect refrigerator for my house and he took the time with me to present to me the best options for what I was looking for and within my budget. I will buy any other appliances from him in the future. Dee Dee was very nice as well and made me feel "at home" when I was in the store. She looked up sales prices for me when I stopped into the store and John had his day off.

The service at Gil's has always been exceptional! Our washer broke on Tuesday night and Wednesday I…read morewas at Gil's looking for a new solution. Dede was attentive and extremely helpful even though it was close to the time they close I never felt rushed or hurried. We are getting our replacement delivered on Saturday, so we don't have to go too long without it. The team at Gil's made sure we had all rebate forms and was extremely knowledgeable. After reading a ton of reviews we ended up with Dede's original suggestion. Thanks Dede and Gil's for being a locally trusted spot for appliances.

Drove all the way down here because website stated your store had a pallet jack in stock. I drive…read more30 minutes out of the way to the store. When I get to the store they tell me they don't have Anya Wasted trip. Website not accurate. Staff rude and unknowable. Do not go here

Tool men take note: this is a haven. If you want it, or need it, they most probably have it. And…read morejust like some other tool companies, they have a life time warranty on their brand of tools, which cost way less. For the hobbyist, or home owner, who just needs to have a few tools around, that's a win-win. If it breaks, stop in to any location with your broken tool, and they'll swap it out. Boom, done. There is plenty of parking out front, the staff are very helpful and the prices are great. Tarps, power tools, storage, truck hitches, all kinds of fun things to put in your garage. If you haven't stopped in, you should.

Highly recommend this store friendly fair pricing def would shop there…read more Adam is good people they work with you for sure

Although I understand things are rough with Covid I didn't feel this location really did anything…read moreto help me as a customer. When I ordered my bed frame I was told that it would take a few weeks extra to come in because of shipments being delayed. I was told they would be reaching out to setup the drop off for my mattress and metal frame but they never called so I reached out to them. The store never contacted me to let me know that my order was going to be delayed even further and each time I went in to pay half the time they never even mentioned it. It wasn't until over 3 months passed that I was told it should be coming in. Some of it was out of their hands but I feel like the way they were acting was tough there's nothing they could do about it and it will come in when it comes in all the while I was paying for the frame each week.

We inquired about windows as we are renovating our home. They were absolutely professional and…read morehelpful. They provided a comprehensive quote over the phone as we provided all the measurements. They emailed it to us and tweaked it as needed. I definitely recommend Riverhead. They have great pricing and a wonderful sales staff.

The customer service for Anderson products is terrible. The communication is non-existent and the…read moretime to service is ridiculous. We were told our service call has been "approved" weeks ago. We have not heard from them since and they have ignored our requests when we ask about a schedule. Not sure what is more frustrating....the quality of Anderson products or the service from Riverhead.

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Went to get some light bulbs for my mother-in-law. There are not many places that sell 3-way light…read morebulbs, but this place does. The selection and the setup of all the items was really nice and very neat. The staff was really friendly and helpful.

This place has it ALL !! Way better than other hardware stores thats for sure. Don't waste your…read moretime going anywhere else. Everything is easy to find (employees are knowledgeable and ready to help!) it's very organized, prices are clearly stated /labeled. I found everything I was looking for in one stop. No stress !

Recently moved to the neighborhood after purchasing a home so I've been a regular here. So glad to…read morehave this place in walking distance, especially with all the projects that come with new home ownership. The crew here is great, always quick to help you find what you're looking for and if you explain what you're trying to do, they're pretty helpful with ideas as well. They also all have a great, sarcastic sense of humor, which I'm a fan of. And to add to their convenience, they do UHaul rentals. Picked up a truck here no problem for my move. I just wish they were open longer hours!

Excellent family business that truly takes the time to care about their customers. This is not a…read morebig box store! He will not be treated like a number. It's easy to see why they have been a staple of this community for over 100 years!

Gas oven repair - Completely 100% satisfied with this company, starting with a very nice woman who…read moreanswered, who couldn't have been more efficient. Explained my issue, scheduled the appt which was in a few days. I had a family issue and had to cancel last minute, i called and she was again extremely accommodating, and put me in the end of the day!! Tech (Jared? sorry I can't remember) very pleasant, and you could tell had experience! Once diagnosed (15mins), got me a price to repair within minutes. Repair was scheduled as soon as the part came in, here on time, problem solved! Highly recommend! Only suggestion is maybe a phone call / text that they are on the way - window of time was 3 hrs - ( 3pm-6pm)

my freezer stopped working. I called them on a weekday at 8am, and they were here by 9:30. the…read morereceptionist was super nice and the technician was too. he had the problem fixed in less than an hour. their pricing was very reasonable. I would not hesitate to call them with any future repairs.