I ordered a sweater online... pick up at this store is in the fitting area…read more.. While I was in the store....I picked up pajamas & small toys for my nephew and nieces... I can check three kids off my Christmas list...

Great service. Nice selections with lower price tags…read more We've found a few good deals here.

I love that Burlington has moved in the Citrus Plaza to be closer to other other stores…read more Plenty of parking in front of the store. Love that everything is clean and fully stocked because this location just recently opened. Plenty of selection of merchandise to choose from. I love the prices because everything cos less here. What I love the most is that there is more than one employee at the register and the line went rather quickly even on a weekend.

Had a horrible experience with Loss Prevention at the front door. Just a heads up, the entrance has…read morea rope going across it limiting entry for customers. When I walked in I had no idea what was going on with the rope situation and no employee was present. I hesitated for a moment and then went to let myself in. The Loss Prevention lady came from a side room and told me "not to do that again or I would not be allowed in the store" I just turned around and walked out. What a horrible experience. I did call and speak with the Supervisor or manager and she was very kind on the phone. I get Loss Prevention is a hard job but that doesn't give you the right to treat customers poorly.

I'm of the opinion that most of the customers that walk into this store would never go to Yelp and…read moreread this review. So this review is for the likely younger and web savvy. If that's you -- -- JCPenney offers the best value in clothing, no contest. Much better than depressing places like Walmart, Target, Ross, Burlington -- all that nonsense. It's better than Kohl's too, but not always. I know, I know -- you think JCP is for old people. So you're making the mistake of never walking in. So let me explain: parts of the store are for old people. Their kids section is sad compared to Kohl's and OLD NAVY, so you're not wrong there. However, there are departments that have been re-vitalized because of a new killer design team. Middle aged and younger women should inspect the A.N.A and WORTHINGTON departments, which greet you when you walk in. You're missing out on some stunning affordable fashion. A.N.A is like FREE PEOPLE LIte, which means not as over the top ornate or pricey. Middle aged and younger men need to sniff around MUTUAL WEAVE and sometimes ST. JOHN'S BAY. That latter brand used to be dull Midwest MEH... but it's starting to show a little life because of the aforementioned new design team. So. You've never heard of those brands, younger web savvy person? That's because they're in house brands. JCP doesn't have to pay for rights to a name, which means neither do you. That's where the value thing kicks in. If you've been brainwashed to think brand is everything, you've already stopped reading by now. But if you're still reading these words, know the shockingly good prices are in these store brands. They're not 'cheap' because they're 'junk'. They're inexpensive because there's no middle man gauging you. But so many are so brainwashed to think if a woman's sweater is $9.99 during a Doorbuster, you're being had. Nope. You're likely not. Now, if some kind reader runs in with this review and sees high prices, or let's say 'higher than Kohl's', I didn't say JCPenney's prices are always better. To get the best prices, you must -- 1. Go into the store when new shipments have arrived. Check them out. Try stuff on. 2. If you see an insanely good DOORBUSTER price, nab it. Otherwise -- 3. -- photograph the item and stalk it online. Every Friday prices can change, and you'll start to learn when to buy and when to wait. Do this over coffee as a hobby. If the prices on a few items drop, buy them online and have them delivered to the store. Also -- 4. -- join their REWARDS program. Customers that show an interest in this store can buy stuff way cheaper than casual buyers. It's like wholesale vs. retail. My partner in crime bought a simple but nice sweater, a black model long sleeve teeshirt with white stripes, and a pair of Xersion exercise pants with flairs. Cute. All three, with no rewards and no clearance: $35. Me and my partner have cleaned the store out these last 3 seasons. Kohl's may be cheaper, but lots of their stuff is cheap junk. And when JCPenney has a real sale, they're at Kohl's prices. If you don't believe me, go to YouTube and watch Kerry Spence do her JCPenney Hauls. Because she's a lady of color she prefers the Worthington stuff, whereas Redlands should lean into the A.N.A.

I was happy to find the item that I wanted discounted. I was not happy to find the state of the…read morewomen's dressing rooms. The dressing rooms had dust bunnies on the floor and I had to sanitize my hands after I touched something sticky. They need to take better care of the fitting rooms so they match the store . The store had a large selection and lots of employees . I talked to a few to find my item and the fitting room and they were helpful.I went over to see the jewelry and saw some earrings for over $1,000 . This jCPenney is not attached to a mall. There is free and easy parking outside. They have a rewards program .

Has totally changed in the Last couple years. Too many…read moreother options for shopping. It always appears the prices are put high, then make it appear lower for a" sale price". Pushing the coupon " deal"

My husband need to get clothes, belt, and some shoes for a job interview next week. Kohl's had…read moreeverything he needed in his size. I found his leather oxfords that were Nun Bush brand for $20! Then when we got to self checkout a sales associate named Denise was very helpful. she also gave us an envelope that when I opened it, it had $24 dollars of Kohl's cash to spend on our purchase today. The envelopes have various amounts and are being giving out this weekend. If Denise hadn't told me about the envelopes, I wouldn't have known they were being handed out. She is very pleasant and helpful. Kohl's had everything my husband needed and Denise made our shopping trip even better!

Customer Service: 11/10 Ambience: 10…read moreCleanliness: 10 Quality of Merch: 9 Overall Experience: 10 Teri helped us at the cash register at 4PM on 8/24/25! Teri was so friendly and fun to talk to -- I'd totally come back just to talk to her again! :) I found a good selection of tops and some really cute and comfortable modal shorts! The prices were awesome and I got lucky finding some things in clearance. Some of our tops and shorts were only $10-12 apiece! The restrooms and fitting rooms are also a lot cleaner and well maintained. The attendant at the fitting room was really kind and friendly, too! I also love that this location has a HomeGoods attached. All in all, the selection and prices were amazing and so were the employees. I totally recommend this location! :)

I was at this store today as soon as I get to the register a old lady name Cynthia started talking…read moreto her self really weird,I try to make a return towards my purchase and she doesn't even ask me she doesn't know what she's doing she have to ask her manager everything manager name Wendy also super rude I have a tj max credit card and love this in particular but never again I feel really humiliated both of them really rude unprofessional,when I walked away they were laughing with the other cashiers Ive never experienced nothing like this.

I am a frequent shopper at this location for my local boutique, but my experience today was…read moreincredibly disappointing. I was helped by a cashier named **Maria P.**, who was extremely disrespectful and unprofessional. As a small business owner myself, I know the importance of customer service. Being treated with such a lack of courtesy makes it very difficult to want to continue sourcing my inventory here. I hope management takes the time to address this behavior, as no customer should be made to feel unwelcome or disrespected while spending their hard-earned money."

This Marshall's has been in the same location for years-at one time it was clean , organized ,…read moreprofessional , and well up to par . Now, SLOPPY, messy , disorganized , dirty floors and walls -safety hazards all over the store as customers can trip and fall over the merchandise that is always left all over the floor. Super slow employees , unhelpful . Poor work ethic grown adults who think it's appropriate to utilize company time to gossip I mean just wow ! Clothes always have stains from being neglected by employees and left on the floor . No greeting to their customers' upon entry; waits for customers to greet them -no hi , hellos from employees as they walk across floor . Employees don't acknowledge customers until they are at register . Ladies and gentlemen it's called the 5 by 10 rule for customer service .... Learn it . Not up to customer service nor cleanliness standards . Poor satisfaction Registers are full of employees and still slow ;still can't manage to get lines down to busy talking amongst each other and gossiping; utilizing company time for chit chat rather then focusing on work related tasks such as cleanliness of the store at all times , make sure each and every customer is greeted , go backs , spills , facing the store organizing . That store is in very bad condition believe me THEY HAVE A LOT TO DO to keep them busy during company time . Not really sure what management manages as the store is ALWAYS sloppy messy and dirty . There needs to be better management who cares about the store and its appearance ultimately the appearance and sloppiness reflects the managers state of mind and her appreciation for her job . Doesn't look like it to me. Looks like whoever is in charge doesn't care too much about their job. Who even would want to work at place so sloppy that management doesn't even care what it looks like . Great company morale .

U guys restocked with needohs and my kids wanted some so I tried to get some for my little angels…read moreand this lady was shoving me and took an entire box and nothing was left !

Avoid this store! No respect for seniors (or any customer for that matter). No respect for…read morecustomers' time. This is a titan that is getting chipped away by the small little competitors. My experience this Sunday, May 3rd, in the afternoon: I am a senior citizen. I had two orders (using two different debit cards) on one cart with 21 items, four of them were peroxide duplicates, and several other items were duplicates too. I had to use two cards because one order was from my Nations Benefit Card. The Walmart girl told me to go into the self-checkout lines which were empty (at least 6 were open). The regular cash register girls were all busy. So I gladly pushed my cart to self checkout. As I was scanning, a chubby little young Hispanic girl with glasses stopped me and told me to go the cashier line because I had too many items. I told her that the first Walmart girl ushered me into self-checkout. She told me, "I don't care, those are the rules." Then I remarked politely that I have two orders on two cards with many duplicate items. I pointed the regular cash register manned machines that were all busy (!). She said, "I don't care, those are the rules. You need to go to the regular registers." I told her she had no discretion and that she was full of baloney. (She did not understand what the word "discretion" meant.) So rather than escalate this I put things back in my cart and went to the regular checkout. Then, a scruffy security thug shows up and I hear what was probably the head cashier (an older Walmart lady, presumably the area manager), yell, "Don't let them get away with that!" She was referring to me, as if I was doing something illegal. The bloated security guard was standing there like they were about to be robbed by me. (LOL). What an unprofessional joke this store is. Very poorly managed with the employees running the store like they are little kings and the customers are the enemy. Corporate seems to be oblivious to anything other than sticking it to the consumer. This is why most of us are going to Amazon and alternative stores like Grocery Outlet, Trader Joes, etc. More experiences: 1. Try buying anything in the cabinets in the personal care section. You will wait forever. It's a joke. And so will the others in the same queue in front of you. Walmart has insufficient staff to open the cabinets for customers. Waiting more than 2 minutes is inexcusable. I go to Trader Joes instead. Walmart corporate management too lost to realize that customers go to another store. 2. Try buying a bottle of liquor. It's the same problem. It's not a crime to buy liquor, apparently. Walmart has insufficient staff to open the cabinets for customers. Waiting more than 2 minutes is inexcusable. I go to Trader Joes instead. Walmart corporate management too lost to realize that customers go to another store. 3. Jewelry department. FORGET IT! You'll be there all day. A total joke. We go to Kohls instead. 4. Employees stocking left and right. So what is the problem mentioned in 2 and 3, above. 5. Receipts often do not match posted sale prices! Five cents here and there ads up to millions. 6. Auto department register. Forget it! Same issues. Where are the employees?! You will wait for ever. 7. This QR code crap and APP baloney is ridiculous. Give us a human. 8. Last time we checked out national language is English. This constant Spanish music broadcasted on the intercoms is so annoying. By the way, I am Hispanic! More and more of us are bailing from Walmart. You can see that morale there is very low. The prices are really not that great and many are higher than other stores. The hassles, time wasting, and humiliation are simply not worth it.

Shawn assumed I robed a sweater they stopped me at the exit saying if I would like to pay a…read moresweater I was using because supposedly they saw me putting it on I told them check your cameras and also your eyes because she clearly said that she saw me putting it on. after a few minutes they didn't even apologize they said get out of the store because your recording of course I'm gonna record if I'm getting accused of stealing. terrible store don't go there

Cluster can't walk through store stuff literally everywhere fire hazzard tons and tons of stuff…read moreall through iles no room to walk not clean or organized at all tons of clutter very dangerous proceed with absolute caution