I can't say enough about the amazing customer service we experienced at this location, especially…read morefrom Eric the manager. He was knowledgeable, helpful, professional, and courteous. He was patient and willing to answer my dozens of questions. We bought an entire kitchen cabinet setup, and we had no idea what we were doing. He helped my wife design the kitchen, and remained helpful and attentive even after the sale was complete. I would definitely recommend this location, especially for their customer service.

We recently contracted Norfolk Kitchen & Bath to do a complete renovation of our master bathroom,…read moreand we could not be happier. From the initial design process with Danielle we felt at home with her guidance, and she made the entire experience fun and enjoyable. Danielle was extremely knowledgeable, and put us on the right path with regard to our budget, design expectations and really helping us to understand how the entire process works. Right from the beginning, we knew we had reached out to the right company. Then came the build process, in which we were fortunate enough to work with Steve Costa who not only juggled a third-floor walk-up, a building from the late 1800s, but also an extremely pregnant woman who was keen on getting this project off the ground and completed as quickly as possible. Steve led a fantastic group of NKB employees and subcontractors, but I would be remiss to not give a special shoutout to John and Mike who were our dream team carpenters, kitchen décor experts, and mental support during the project. Our dog clearly misses Steve, John and Mike as they became best friends it seems during the project. Additionally, Kelsea from the PMA team was a huge help in keeping the schedule/accounting on track for us. We were THRILLED with the final product (photos attached), and we are so very thankful for all of the hard work of the entire NKB team to bring our dream bathroom to life (before the baby, may I add)! If you are looking to have work done, look no further than NKB. We know that we will be using them in the future when needed, with no doubts about it.

Our design person was good; however, the installers were a problem. There were a number of glaring…read moreerrors throughout (scheduling, coordination, project management, install errors, did not follow the design plan, etc.). Completion took more than twice the time they estimated. Once completed, the electrical system would not function. We requested the issues be fixed so the kitchen could be functional, but Norfolk Kitchens refused. They acknowledged the electrical problems existed, but stated because they were not legally obligated to remedy their poor workmanship because it was "up to code". Apparently new electrical systems don't have to function properly to meet "code". In our instance, Norfolk Kitchens failed to do work to a standard that resulted in a workable kitchen. Very poor workmanship.

Boutros Guirguis is amazing!…read more I am not an experienced Kitchen, Bath or remodeler; and Boutros at Metrolpolitan Cabinets and Countertops made the process so easy. With his help, I was able to order my cabinets and materials for a new kitchen, while being on budget and on time! I would highly recommend working with him - he is knowledgeable, creative, practical, and terrific to work with. Metropolitan is fortunate to have a professional like Boutros!

I visited their showroom on my way back from MSI (granite distributor showroom). My sales rep was…read moreSarah. I sent her the dimensions and the slab name and she got back to me very quickly with the price. The price was surprisingly competitive. I was expecting it to be high since they have a decked out showroom. She was able to put us on schedule for a very fast turnaround. She contacted her PM and scheduler, and got us on a very tight schedule. Other companies promised but didn't have a convincing confirmation on their guaranteed delivery. The quality of the work was incredible. There were 6 guys carrying five slabs of granite. They also left me with a sealer and a cleaning solutions. There was only one seam but the pattern and the seam are incredibly well matched and done.

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

We worked with John to get two kitchens fully remodeled. Him and his guys were great. Quick…read moreresponses to any questions we had and helped us with the layout. His prices were the best around and he was the most professional. We are thrilled with the way the kitchen came out!

John is the best around. We had ordered cabinets from John and then had contractor issues. John…read morebent over backwards to delay delivery of the cabinets until we had to take them. He is always willing to listen to what you want and will make suggestions which will make your remodel even better. We have sent several people to John and they are always surprised how much money he can save them. You can't go wrong hiring John.

Kitchen cabinets delivered to us labeled "BRKN!" after sitting in Kitchen Views' warehouse for 4…read moremonths. Someone took the time to label our cabinets as broken but never ordered new cabinets for us. Then the audacity to deliver broken cabinets to a customer's home? Apparently, we were expected to accept broken cabinets even though we paid for brand new cabinets? Multiple other drawers delivered to us were broken, then the replacement drawers delivered to us were the wrong color. It has taken about 3 months to finish installation because of all these errors. Please do yourself a favor and purchase kitchen cabinets elsewhere.

Nicole Amoral did a fantastic job creating our dream kitchen! She was very patient with us as we…read moremade several changes along the way. We are so grateful for her creative talents and recommendations. Nicole was available on numerous occasions (during Covid) to meet with us and visit our home to confirm measurements and assure that the design would be successful. Her excellent communications and follow through were very much appreciated. We always felt that we were in good hands. Dana and Eleanor

My husband and I have been shopping at Chace Building Supply for nearly 30 years, and we always…read morehave a positive experience. Mark has worked with us on several projects. He is very friendly, knowledgeable and responsive. Over the past couple of years, we have been renovating a multi-family home in Dorchester, and Mark has been especially helpful in working with our contractor on quotes, making product recommendations and setting up delivery to Boston at a very reasonable cost. When we needed to order replacement windows and sliding glass doors, Mark referred us to his colleague, Tom, who specializes in these products. Tom quickly got back to us with a quote, placed our order and set-up delivery. When one of the door handles arrived damaged from the factory, he immediately ordered a replacement from the manufacturer. Mark has helped us keep this big project on track with his prompt follow-up and great communication with our contractor. I highly recommend Chace Building Supply. Not only does it feel good to support a local business, the quality of their products and customer service can't be beat. As a bonus, a knowledgeable person answers the phone when you call, without a tedious phone tree!

We have been using Chace Building Supply for quite a while and they are always friendly and on top…read moreof things. We generally order custom doors and lumber from them and have them deliver large amounts of supplies for our residential construction projects. I would highly recommend them to all builders needing a reliable supply house. Also great for quoting prices, ordering windows, and just answering questions of how or where to get things. Although rare, they own any mistakes they have and make it right. Good people all around

So disappointed. Scott built us a deck for our trailer for 9K. See photos. All railings are broke…read more We kept asking him to fix. He ignored us. So disappointed. We will move forward to next step unfortunately. Don't use him all.

From the owner: K&S Remodeling is a family-owned and operated business that has been providing top-quality interior…read moreand exterior remodeling services in and around Barnstable County, MA and Plymouth County, MA for over 20 years. With their Massachusetts Licensed Builder # CS101914 and fully licensed and insured status, K&S Remodeling has established a reputation for excellence, integrity, and professionalism in the industry. Their team of skilled professionals offers a comprehensive range of services, including home remodeling, additions, basement finishing, bathroom remodeling, kitchen remodeling, painting (interior and exterior), power washing, light carpentry, and property maintenance. Whether it's a small project or a large-scale renovation, K&S Remodeling takes pride in their attention to detail, craftsmanship, and personalized approach to every project. K&S Remodeling understands that a home is more than just a physical structure, and they work closely with their clients to transform their vision into reality while staying within budget and timeframe. With their commitment to customer satisfaction, K&S Remodeling is the go-to contractor for all your remodeling needs.

I hired LP Custom Countertops in early 2024 upon recommendation from my cabinet refinisher…read more Layara, Pedro and the entire team are wonderful to work with. Layara helped me choose the kitchen countertops and tile backsplash. The kitchen turned out amazing sitting atop the newly painted cabinets. Layara also replaced the counters, sinks, and faucets in 2 upstairs bathrooms, along with replacing the downstairs toilet. It is now 1 year later and everything still looks wonderful. I highly recommend this local company for your countertop needs.

From start to finish, working with Layara and staff was a great experience. She took time to help…read moreus figure out the best options for our project. We updated 3 bathrooms with new counters, sinks, faucets and toilets. From initial consult to installation was quick, a 3 week turn around (which I think we were lucky as we could fit in to their schedule so quickly). Communication was very good, follow up to e-mails, texts and appointment scheduling was all done in a timely manor. We are very happy with the experience and end results. We would highly recommend working with this small business. Layara was friendly, helpful, accommodating and gave honest feed back. I never felt I was being upsold or rushed and pricing was well broken down and explained. Her staff was friendly and respectful, a really nice group of contractors.

Look no more! Alex at Mass Tile is WONDERFUL. His products are excellent and the variety of them is…read morebetter than anywhere else. I looked at two dozen stores before coming across his. We spend about half of what we were quoted at other places, and were able to get better products. What I love most about Mass Tile is the customer service. The staff is very friendly, open and honest about pricing. I would recommend him to anyone looking to buy tile, counters or cabinets. I wish we found him earlier in our project as I am sure I would have used him for more parts of our home renovation.

What an amazing variety of tile!! Shopped here about a month ago and found everything we need to…read morefit our new home! The service was great. Alex, who is the owner of the store personally helped our family select the materials. Affordable prices as well as high end quality can definitely be found at Massachusetts Tile Store. Can't wait for another renovation to come! Definitely will be back.