DO NOT BUY FROM SMS APPLIANCES!!!…read more In September 2024, I purchased an $800 LG fridge from SMS Appliances for my basement suite. The fridge was delivered and plugged in by their staff. The unit remained unused while finishing touches were completed on the suite. Upon move-in, my tenant and I discovered that both the fridge and freezer were completely non-functional. I contacted SMS Appliances, but they refused to assist, claiming their 30-day warranty had expired. They offered a technician visit at my expense, so I scheduled one for February 13th. When the technician arrived, he only spoke Ukrainian, making communication difficult. While working, he caused a strong gas smell, alarming both me and my tenant. It turned out he was leaking refrigerant into the unit. He completed the repair in 30 minutes, and I was charged $241. On March 15th, my tenant reported the freezer had stopped working again. I called SMS five times, left three voicemails, and finally got a response from the manager. He agreed to consider my complaint under their 30-day repair warranty (since February has only 28 days). He initially scheduled a technician for March 17th but later changed the date multiple times, offering vague assurances. When I expressed frustration over paying over $1,000 for a fridge that never worked properly, the manager was dismissive and laughed at my concerns. He insisted the issue wasn't refrigerant-related and that I would likely need to pay for additional repairs--despite the fridge never functioning properly since purchase. When I declined further service, he responded with indifference. SMS Appliances' lack of accountability, poor customer service, and minimal 30-day warranty reflect their questionable business practices. Other refurbished appliance stores offer 12-18 month warranties, and I strongly urge Calgary consumers to take their business elsewhere.

2 Ukrainian delivery guys are horrible ( black tacoma) came into our house to deliver refrigerator…read moreand as their boss mentioned should be wearing shoe covers, but they didn't wear any and walked on our carpets and flooring making mess with their muddy booths . they refused to take it off and more argue about it . I just spent 200 dollars on my carpet cleaning prior to delivery this is horrible customer service! and don't recommend these delivery guys in anyones homes .

Not reliable. Unable to fix LG appliances. No guarantee of work completed. Prepayment required to…read moretell you nothing. No value

Good follow up. But did not need any repairs. Would have…read morebeen helpful to have a free initial check up.

Cody provided excellent service in solving a stove repair problem for me…read more She took the time to determine which parts were defective, and then had the initiative to find parts to do the job even though the manufacturer did not have them! She communicates well on the phone, explained the problems, presented her solutions and I have no hesitation in saying the job was properly done. I would fully recommend her to others in need !

From the owner: With 22 years experience in the major appliance trade. I have received journeyman trade…read morequalifications and extensive factory training from various manufacturers. You’ll get professional, quick, efficient and friendly service every time with a guarantee on service and parts. I am fully licensed and insured. I also offer a flat rate labor fee for all minor repairs, this way you know your cost before I arrive. Know who you’re dealing with, who is coming to your home, a personalized service that’s unbeatable.

We had Louis to repair our stove. He was right on time and did an excellent job. Highly recommend…read morehim!

From the owner: Appliance service and repair company servicing Calgary and the surrounding areas including…read moreCochrane, Bearspaw, Airdrie, Bragg Creek and Chestermere. Call, email or book online to see what we can do for you! Check out our reviews and contact us today!

Capital Appliance was sent out by Electrolux as my fridge was having a lot of condensation issues…read moreand was under warranty. Capital Appliance did not fix my fridge that was under warranty from Frigidaire. My fridge is now out of warranty. The request was put in April. Their tech came out in April, nothing was replaced or fixed. No one came back out until September to replace a back panel. That did not fix the condensation issue. The tech's damaged the fridge, floors, and oven. The tech cracked a hole in my fridge that condensation is not getting into. The owner Robert made it seem he was working with Electrolux to replace the fridge unit. Is not responsive to emails and phone calls. Found out from Electrolux that Capital Appliance closed my file behind by back. They lied to Electrolux about the diagnosis, lied about fixing the fridge, lied about the parts that were fixed, and pushed my fridge outside of warranty. My fridge is still not fixed and the owner/business will not respond to my emails. I would not recommend Capital Appliance and I would not recommend Frigidaire/Electrolux products.

From the owner: We are a small family owned business. We strive to make sure the job is done right the first time…read more Quality work, every time.

Great company to work with. Very responsive. Always doing a great job. Can't say enough good…read morethings. Would highly recommend. We use them and continue to use them over and over and quality remains excellent.

From the owner: 30 years of Service and maintenance of commercial and residential Kitchen food equipment, cooking,…read moreheating, cooling, washing, packing systems

Absolute worst , most unprofessional experience I have had. Use this company if you don't want your…read moreappliance fixed. TJ ordered a used part that was non -refundable ( forgot to mention he was buying a used part), the part didn't work, tenants spent an additional week with no fridge and I paid $400 for a part that didn't work which he refused to refund

From the owner: 10 Years experience fixing all makes and models. Affordable…read morequality repairs. Prompt and speedy service to get you up and running again in no time.