This is for Kathy at Lowes augusta...first of all thank you with helping me with my return. This…read morewoman deserves a raise i was really blessed to have her take care of me she is the kindest person and maybe a representative of Lowes to talk to Lowes employees on how to treat there customers. Over the top kind, knowledgeable and took care of me in a timely manner. Do not let her go Lowes she is a keeper...

Bought a riser for my washer. when I opened it , the screws were not inside like they were on the…read morelist of contents. called to get some screws sent to me and they would not get me screws and instead had me file a warranty claim....wtf...never again

Always a pleasure to visit Longfellow's. Plants are well cared for and robust. Staff is…read moreknowledgeable, friendly, but also welcome you to stroll aimlessly for hours.

I left Longfellow Garden Center feeling genuinely disappointed. I purchased a shrub that began…read morebreaking, and when I brought it back, I was told the damage was caused by pulling on the base. What frustrated me most was the assumption that I didn't know how to plant a shrub properly.I have planted well over 100 trees and shrubs over the years and understand proper planting techniques. Rather than feeling like a valued customer, I felt reprimanded and talked down to. The most insulting part of the interaction was being told they would "exchange it this time," as if they were making a special exception rather than addressing a legitimate concern.I've spent thousands of dollars at Longfellow over the years because they carry one of the best selections in the region. Unfortunately, this experience reinforced what I've encountered before: some of the sales staff can come across as arrogant and dismissive, particularly when a customer raises an issue.It's especially disappointing because Longfellow is the largest garden center in the area and has so much potential to provide an outstanding customer experience. I don't expect perfection, but I do expect to be treated with respect and not have my knowledge and experience discounted. This interaction was a real letdown.

Dale, the owner of this small and organized vacuum repair shop, is the most knowledgeable vacuum…read morerepairmen I have ever met. I have been his customer since he first bought the business many years ago. He has always repaired my vacuums and power heads quickly and at a minimum cost. He bends over backwards to give me quality service at a fair price. I bought a vacuum he recommended 18 months ago and then moved to Seattle, Washington, six months ago. I was having a problem with my power head, and took it to a local vacuum repair shop in Seattle that was highly recommended by people in Yelp reviews. It was a terrible experience (he actually damaged my motor and didn't repair the original problem). With Dale's advice, I shipped it back to Maine. Dale fixed it the same day he received it and immediately sent it back to me. The shipping time and repair by Dale was less than a week (and less time than it spent in the Seattle repair shop). Not only did he fix the problems but he also covered it under the two year warranty. Dale is a man with integrity who will keep your best interest in mind when repairing your machines.

They are just so nice and caring !! And they make the most beautiful bouquets !! I highly recommend…read morethem !

I recently ordered some "Get Well Soon" flowers for a remote coworker, as he had mentioned to me…read morethat he'd be having surgery. Since I wanted to ensure they were fresh flowers, delivered in a vase, to arrive on the day of his surgery, I decided to order in advance directly from a local florist versus the 1-800 online option. I found Augusta Florist and ordered on their website. Unfortunately for my coworker, the surgery got postponed, TWICE! Fortunately for me, I ordered directly from Augusta Florist and was able to call them both times and request a cancelation. They refunded me the entire amount both times, without hesitation! The third surgery date actually happened! My coworker got his surgery! But I forgot to order the flowers!! I had been so busy/caught up with work that it just slipped my mind. The day I realized it (this past Monday), I went online and ordered right away. If you order by 1pm, Augusta Florist can deliver same day. I submitted the order shortly after 11am and just before 1pm, he messaged me saying the flowers had arrived! WOW talk about fast service. I chose the "Locally Grown in Maine" (Deluxe) bouquet and it was gorgeous!!

I found this Target to be clean and organized. The staff were not very helpful but I was able to…read morelocate the department I was looking for. I just needed a few pair of socks. The other items we were looking for were basic and unavailable. I think too many stores are ordering only what they can make the most profit off of instead of taking care of the consumers needs. Would I stop in here again? Sure, but I would not count on this Target to have what you need.

The good: they always have my favorite flavor of Poppi soda in stock. Cashiers are sweet…read more The bad: the store is trashed! Busy weekend with graduations and prom? Perhaps. Plus size clothing department is holding steady at being the WORST of any Target I've been in. Out of stock of the plastic totes I came for. The bathrooms were DISGUSTING. Absolutely horrid and terrifying. The folks were having to what toilet paper with the one stall that had one. The floors were muddy?! Trash everywhere. Clearly people are stealing things because there are tags all over the floor.

Exotic & Rare Plant Shop is TOP NOTCH. Beautiful and healthy plants. You can visit the shop or…read morejoin one of their auctions and have them shipped to you. Always arrives in PERFECT condition!

From the owner: Welcome to Exotic & Rare Plantshop!…read more We are a small family business- located downtown Augusta, Maine. Visit us in person every day from 8am-8pm by appt only or shop online 24/7. We offer a wide range of house plants of all sizes, some are even sourced from different countries, including exotic and rare varieties. Whether you're looking for unique additions to your indoor jungle or seeking cuttings to propagate your own plant family, we have you covered. Stay tuned for our weekly new plant drops, ensuring you always have something fresh and exciting to explore. Visit us in person or place an order for shipping. We can't wait to help you find the perfect green companions!

July of 2019, I purchased and paid in full; cabinets, quartz countertop and cabinet labor from Paul…read moreMarcotte & Sons. 1. During demolition, when they removed the countertop, they gouged my new stainless steel, dishwasher control cover. They agreed to replace it. I called several times looking for updates. Josh never called me to let me know what was going on, after waiting over 7 months; they did install a new control cover. 2. 1 of my cabinet doors was damaged, probably from shipping, which they knew, but didn't say anything until I called them. After waiting many months, new doors were installed. 3. 7 cabinet doors that had to be patched after the handles were installed. They were fixed, some barely satisfactory. 2 doors need to be redone; they did agree to re-patch it again. Still waiting. 4. My wall microwave was not level. They did fix this. 5. I had a chip on 1 of the cabinets, that they touched up. The color does not match. I feel this is unsatisfactory, and they just give excuses, they are not going to fix this. 6. Factory defect on the base of 1 of the cabinets. They did agree to take care of this. Still waiting. 7. The cabinets/spacers around the dishwasher was unacceptable. They have fixed this. 8. I feel that they did not measure my cabinets appropriately because, the upper and base cabinets are not parallel. I have a 3" spacer and 2 inches free on the wall on the top. The, next size up from 1 of my smaller cabinets, would have made this perfect. They gave me an excuse, and not willing to work with me to fix this. 9. The epoxy that holds the dishwasher to the countertop detached. This did not even last a year. They agreed to add epoxy again, still waiting. When opening and closing the door it is rubbing against the cabinet causing damage. 10. A piece of the toekick detached. Did not last a year. They did agree to attach the toekick. Still waiting. Josh and Paul came to my house in May of 2020 to assess my issues. Paul came over again in the summer to make a list of the issues. I called before Thanksgiving and Josh told me, they can't do it this week, maybe the week after that. I called the 1st week of January 2021 and Josh said he will put me on the list, it has been almost a month and they have not fixed these issues. I live 2 minutes from their business, I can see their building from my house. There is no reason why they cannot take an hour to fix 4 issues. Every story has 2 sides, but pictures show the truth. As you can see, I have gone through a lot and none of this is my fault. I am very disappointed and very frustrated with this company. I would not recommend them; therefore, I give them 1 star. On a positive note, Surface Creations of Maine, who measured and installed my quartz countertop, did an awesome job with no issues.

Working with the Marcotte family on our new kitchen has been an awesome experience, every step of…read morethe way. Josh was committed to designing a kitchen that was exactly what I wanted, made any changes along the way and ensured he found a cabinet finish that worked for my vision - not an easy feat! Paul is a talented installer and carpenter, he was able to work with ceilings and walls that are far from level and deliver a seamless installation, with cabinets going to the ceiling. You would never know my ceiling wasn't level given his flawless craftsmanship. I know it took a lot of work and he made it seem easy. Installation was fast, and the time from installation of cabinets to installation of countertops was only 2 short weeks! Our countertops will be installed tomorrow and we're so excited for the finished project. Thank you Josh and Paul for making this a truly wonderful experience. We love our new kitchen!!

I stopped by to buy a pair of loading ramps for my lawn tractor. The web site said they were on…read morethe front wall. No they are not. I walked every isle and found nobody working to ask about it or the ramps. I noticed these hanging tag holders around the store for larger items so I went back to the front wall and checked and sure enough, there were the tags for the ramps I wanted. There were 10 or so tags in the folder labeled "TAKE ONE." I took one to the front to pay and the kid at the counter tells me they are out of stock. Why do you show it available and have a stack of tags if you have none in the store? This is why I shop AMAZON. (I left and ordered them off AMAZON.)

This is my go-to for shop tools, power tools, and welding supplies. Every time I visit, the staff…read moreis helpful and courteous. Several times, the person cashing me out has pulled coupons from next to the register to make sure I am getting the best price. I tend to stick with the Hercules line of tools but I have yet to have a problem with them. Definitely recommend!

Hands-down the BEST farm supply experience I've ever had!…read more I recently visited Knights Farm Supply in Augusta and was blown away by the incredible service, selection, and energy of this newly owned gem! Melanie is an absolute rockstar--she helped me pick out the perfect vegetable plants for my garden and gave me expert advice on how to protect them from deer and other critters. I left with healthy, thriving plants and some effective deer repellent, feeling totally set up for garden success! Melanie's kindness, knowledge, and genuine care for her customers shine through in everything she does. You can tell she loves what she does, and it makes the entire experience top-notch. The new managers are also amazing--super thoughtful, friendly, and clearly passionate about growing this business the right way. The store is easy to find, beautifully stocked, and already feels like a community staple. I'm so excited to see what the future holds for Knights Farm Supply--it's a place I'll absolutely keep coming back to. And hey, if you're ever passing through Richmond, Maine, swing by Morning Moose Coffee--we'll make sure you get the same top-tier service and love that Knights is serving up in Augusta.

They provide excellent customer service and are very friendly, as you would hope in a small town…read more Good selection as well!

A newer thrift store to the Augusta area on Capital street. It's a hit or miss like any thrift…read morestore. The items are displayed well with groupings and table set ups. They feature items for sale clothing has a goodwill there set up where some are a % off. They also have shoes, Glassware, Home goods jewelry and I have found vintage items for resale. Very Clean and reasonably priced. Volunteers help run this. They are on social media and there is also a store in Auburn. If you like a bargain stop in, it's always fun to look as the merchandise is always changing.

From the owner: We’re an organization about living, compassionately bringing high-quality, innovative health care…read morethat enhances a person’s here and now to be the best it can be. We offer a culture of compassion that goes beyond traditional health care. Our remarkable staff treats not only the physical, but emotional and spiritual well-being of individuals and their loved ones with dignity, humanity, and respect.