Highly recommend scheduling time with Jakie. The private appointment was so comfortable. Jakie took…read morethe time to understand what I was looking for and suggested many options. The final dress was one Jakie selected, cannot wait to wear this beauty !

When you are ready to say yes to your MOB or MOG dress, make the appointment. Go see Kelly…read more Yes, there's a fee. Pay it. It's worth every penny. Kelly listens--not just to the color or style you describe, but to the whole story. While I was prattling on about wedding details, she was quietly picking up on the vibe the bride is trying to create. And when it was time to hit the racks? Sure, I could choose gowns--but I quickly realized there was no need. I just let Kelly do her thing. She knows her inventory; she skillfully pulled several gowns that fit my criteria. The first gown? I didn't want to take it off. Same with the second. And the third. A few misses? Kelly didn't even waste time zipping them up. She takes care of you--zipping and clipping, yes--but also prepping the room before you arrive and rehanging each gown with care. That may not sound like much, but if you've been to other stores, you know it's not a given. My challenge today was choosing between several dresses any one of which would have been lovely. When it came time to decide, Kelly didn't rush me. She gave me all the time I needed--and even encouraged me to FaceTime the bride. I had Kelly's undivided attention throughout, and the support of my daughter in the moment that mattered most. Which did I buy? The very first gown Kelly put me in. This girl is good! Do I regret visiting other shops first? Not really. My experiences with well-meaning attendants at traditional bridal boutiques now serve as contrast. This shop is focused entirely on mothers --and it shows. In every way, they are in a different league. If you value not just selection, but also service and experience, it's time to meet Kelly for yourself.

Trendy great pieces for all occasions. Great fabric that will last for years and the price is…read moreaffordable. Fabulous customer service! Norah, Worcester MA

From the owner: We carry sizes x-small up to 3x. With the hottest styles and brands this is a boutique you don't…read morewant to miss out on!

dogs are loose in the store saw two dogs fighting…read more not all sizes hassle for returns long lines

The extra 25% off clearance is a great deal. You have to…read morewatch the merchandise because they are now selling "refurbished" merchandise which isn't clearly marked. I noticed it when I was checking out. Person at checkout wasn't quite sure what it meant. So, I didn't buy the merchandise. If the Rack wants to sell refurbished items, they should have a section just for that merchandise or have it clearly marked on the merchandise like most retailers do. Very sleazy practice.

Finding a pair of pants is as difficult as finding a customer service person at this Macy's. It…read moredoesn't help the mens clothing is broken up by manufacturer. Thus if you're looking for pants for example, you might need to wander into eight different areas in the men's department to look at them. It's a ghost town in this store. Etailers have certainly taken their toll on many if not most brick and mortar venues. It's difficult for them to compete, though when it comes to clothing, it's obviously helpful if you can try them on. This Macy's is located in a small local mall in Auburn which has seen better, actually much better days. There used to be a Macy's Home store which has been converted to a medical facility and a Sears which still appears to be empty. So it's good that Macy's is hanging on, but a question mark about things to come. Let's finish with a positive. There's always plenty of parking available for Macy's and the rest of the mall!

There Flash Sales r Amazing! Always newest styles ! Online offers so much ! Love Macys Day…read moreParade ! Make A Wish

I really wanted to enjoy my experience with Worcester Wares, but unfortunately things took a bad…read moreturn before my order was completed. I went to Worcester Wares to order some custom shirts for my small business. I paid the full price up front (mistake on my part) and patiently waited for the project to progress. I promptly sent in all of the graphics needed to make the various shirts I had ordered. Months into the project I was informed the the owner was dealing with some personal matters, which I was understanding and patient about. She did deliver some of the products I had ordered, and indicated that she was working on the remaining products. Some of the shirts had a defect, which she said she would rectify. The hoodies that I ordered were supposed to feature a large logo on they back, which the ones she delivered did not. After that visit, it was radio silence. I sent several emails and messages inquiring about timeframe for delivering the remaining items, but did not get any response from her, or from anyone at Worcester Wares. I began this process in early December 2025, and paid for my items in full at our initial meeting. It is now May the following year, and I have not hard anything from the owner since February when she dropped off a few of the items I had ordered, despite several emails and phone calls. Unfortunately I would not recommend Worcester Wares to another business. I am now out several hundred dollars and have only a small handful of the shirts that I ordered, some of which were not made as ordered. Very disappointing.

The merch is cool, but the customer service leaves a lot to be desired. We attempted to get some…read morecustom shirts made and it never happened. Each time we were given a date for review of the artwork, or to see a mock-up, we NEVER heard from her. Texts, calls and emails went unanswered for weeks and weeks. We went back to the store several times and were only given excuses. This was a special project that we were excited about and it never happened. Interestingly, she told us that "small businesses value every nickel" spent, and then, nothing!

My daughters wedding is tomorrow. We have had several issues this store. First the grooms suit did…read morenot fit. Then the father of the brides vest was the wrong color. Then there was a big stain on one the leg of one of the suits. When the replacement pair arrived, it to had a big stain. I would never recommend this place to anyone

Great place for your formal wear needs. The staff was friendly and helpful, and very accomodating…read more I have used them twice, and wouldn't hesitate to go back.

This was, hands down, one of the worst retail experiences I've ever had. I went to the Men's…read moreWearhouse at Auburn Mall (MA) to pick up a rental, and from the second I walked in, it was clear that professionalism is not a priority at this location. No one greeted me. I had to walk to the back of the store to find four employees lounging around in jeans and t-shirts, glued to their phones, laughing, and joking like they were hanging out in a basement--not at work. One employee (Mike, I believe) half-heartedly handed me my suit and pointed to a fitting room, then went right back to the group with zero further assistance. But what truly crossed the line--and made me furious--was what happened while I was checking out. These employees were loudly making jokes about a friend or coworker "probably being gay," laughing and carrying on like it was comedy hour. As a gay man shopping with my partner, it was offensive, inappropriate, and honestly disgusting. We felt completely disrespected and unwelcome. To make it worse, I sent a formal complaint to Men's Wearhouse corporate and never received any response. Radio silence. If the suit hadn't already been paid for, I would've walked out. I'll never return to this location, and I strongly suggest you take your business elsewhere if you want to be treated with even a shred of respect

Absolutely horrible service. On 02/10/24 at 1pm 3 employees were standing around talking and on…read moretheir phone. We had an appointment to get my fiancé fitted for a suit. The attitude and atmosphere of "how dare we talk to them." The younger employees gave absolutely no effort of wanting to help us and tried to pass the job onto each other in front of us. After taking two measurements they told my fiancé a vague measurement and told us to go grab it ourselves. After that they immediately went back on their phones, laughing, and talking about the employees social media pictures. I would have rather they hid in the back from their work duties instead of blatantly ignored customers to their face and act as though they are being inconvenienced.