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Becca Kessler

5.0 (6 reviews)
Closed Closed

By appointment only

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Services - Becca Kessler

Blowout

Chemical treatment

Color only

3 More Services

Haircut

Cut and color

Hair styling

Becca Kessler Photos

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5 years ago

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7 years ago

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10 years ago

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Polished Mane

Polished Mane

4.4(7 reviews)
0.0 mi

I am proud to say that this has been the ONLY place I ever want to get my hair done since moving to…read moreLong Beach. While I usually love to get haircuts or Brazilian blowouts with Emily, I've seen several of the other ladies as well and they are all so wonderful! The owner Rachelle is also super sweet and has such a passion and dedication for the place. Not to mention the space itself is so cute and well decorated, along with plenty of snacks and drinks that are offered to you. If you're searching for a place you can trust with your hair with ladies who are super kind and welcoming you NEED to visit Polished Mane!

The good - the salon is absolutely beautiful, the staff is welcoming, and it's very easy to…read moreschedule appointments. My first experience here (getting a cut and color) was genuinely great, which is why I decided to come back for additional services. The bad - this most recent visit was unfortunately one of the most disappointing salon experiences I've had. I spent around $600 on a cut, toner, and Brazilian Blowout. Unfortunately, the Brazilian I received here did not work. After washing my hair for the first time, my hair looked and behaved exactly the same as it did before the service. There was no noticeable change in frizz, smoothness, drying time, manageability, or overall texture. I've been getting Brazilians consistently for 7+ years and they have always produced a very obvious result immediately after the first wash (smoother texture, dramatically reduced frizz, less volume, and much easier styling/manageability). When I reached out to the salon, they offered a redo appointment. However, I declined because I've learned from past experience that when a stylist cannot get their service right the first time, repeating the process can cause additional damage to my hair and more wasted time and money in the end. I explained that I was not comfortable putting more chemicals on my hair and instead requested a refund. The salon denied my request and referred to their salon policy. However, after reviewing the signed policy myself, I noted that it does not state that refunds are unavailable for for Brazilians, or when a service fails to produce the intended result - so I was well within my right to ask for a refund. Despite explaining my concerns again and trying to resolve the issue directly, the salon still refused to offer any refund or partial resolution, which I found disappointing given the cost of the service and outcome. Since then, I've consulted with two veteran stylists at another Long Beach salon that specializes in smoothing treatments. After examining my hair and asking questions about the process, both independently agreed the Brazilian was not performed properly. In addition, they stated I did the right thing not adding more Brazilian chemicals to my hair as it would have caused more damage. I had to pay extra money to have my hair treated with a different approach and to also have my color adjusted due to the way the original Brazilian lifted my color at Polished Mane. Before leaving this review, I attempted multiple times to resolve the issue directly and privately with the salon, as I'm not interested in damaging anyone's business or online reputation. However, given both the outcome of the service and the salon's unwillingness to offer any meaningful resolution, I felt it was important to share my experience and unfortunately will not be returning.

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Polished Mane
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Becca Kessler - hairstylists - Updated May 2026

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