"Little prospect mountain"…read more The location of this property is outstanding and as they recommend, make sure you have 4 Wheel drive or at least all-wheel drive in the snowy months. It's centrally located two minutes from downtown, Estes Park. The exterior of the cabin is nice. The interior of the cabin is OK but more upgrades were needed in my opinion. The kitchen, laundry room, bathrooms and door handles had been upgraded already so at least that was a plus...the cabin was probably one of the most stocked rentals I have been too, which made me think maybe the owner uses it often?!!!! Anyway, the cabin sits on the top of a hill and the views are nice I must say. there is a wraparound deck to ensure you can see every angle of the city. NOW, the CONS--To me the beds and the pillows def need to be upgraded. We had a TV in the master bedroom that was not working since February 6 the "note said"...unacceptable...we had a door knob that just came off in one of the guest rooms upstairs, as my fiancé was trying to pull the door closed as the baby slept ...we had a mysterious shower leak upstairs that entered one of the spotlights in the kitchen that caused us to use mixing bowls to catch water in the kitchen. Now, we did have a maintenance guy to come out immediately( thank u) but, was supposed to come back to re-inspect and do a couple things but he never did. The next issue was we never understood how the heating in the house works??!!! We have used VRBO for many years and I have never had to call management to ask how does the air-conditioner or heat work....it's usually always self-explanatory and in rare cases it may be written in the check in information book at the unit. Now, there was a thermostat in each room but we never saw any vents in the ceiling or the floors. The fireplace did help the living room but the bedrooms esp upstairs were much cooler, As it was 4° outside... The baby nor the grandparents liked that too much....next the front door lock was sticking...It took myself a few minutes to figure out how to open/lock the door. Someone who didn't have a good bit of finger strength would not have been able to lock the door. Luckily I'm good with my hands and figuring things out. You had to pull it really hard because the lock apparently did not line up correctly. It may sound minor but it can be frustrating when it's snowing outside and you can't lock or open the door for a few seconds.. This is something that should have been tested when it was installed especially if different people are going to be coming in and out who may not be familiar with the lock... I follow military standards so this was also not acceptable .... In the master bedroom downstairs the frame at the end of the bed was not even attached and just leaning against the bed ...For me not being able to use the garage was disappointing even thou I was aware of that..This is a review!! I understand maybe tools and things for the rentals are kept there but usage really makes a big deal in the winter when you have to otherwise load your family up while it's snowing and snow is entering the vehicle at the same time. That's called convenience and people will pay extra for that... also it's no way to block out morning light.... there are shades in one of the bedrooms downstairs but they are literally white so it does no good at all. In the upstairs room, nothing...No sleeping late on vacation here .. So in closing, I originally said that I thought maybe the owners spent time here but obviously that's not the case. It is run by a company and I don't know if they just have too many units to pay attention to this one but whatever monetary amount it is people pay, you would think things would be up to par!!!! My parents operate multiple rentals in central fl and has for over 40 years. "THERE IS NO" way I would allow renters to stay at a unit and have the master bedroom TV not working when ppl are paying their money to coming to stay at my unit while on vacation!!!!! I would use my own money if there was an issue to make sure it was a tv working . Ridiculous....The only reason why am not giving this place one star is the point of contact followed up with me very fast and the maintenance man did initially come quickly. Otherwise, had I read all of the previous reviews on all the sites, I probably would not have rented here.. Don't get me wrong we were able to relax and have a good time despite the issues as that's how we role but, this unit needs a little bit off love and attention...out here!!! GO ARMY

The cabin was peaceful and quite...exactly what we were looking for on this trip. The small cabin…read morewas well equipped with all the kitchen items we needed for our stay. The only suggestion I have is to leave more clear instructions for the thermostat. Our first night was a little cold because we couldn't get the heat to kick in at all. Luckily, the extra blankets and the fireplace helped keep us cozy that night. Lastly, if you're going to leave options for trash removal from the cabin that state you can use the garage, then the garage should be unlocked for that use.

A broken toilet and dishwasher wasn't the biggest problem we encountered with Windcliff at Cascade;…read morethe customer service was. Our family spent seven nights there celebrating our parents' 50th wedding anniversary, and what should have been a once-in-a-lifetime trip became overshadowed by unresolved maintenance issues and some of the worst customer service we've experienced. Upon check-in, the main-level toilet was not functioning properly. Rather than a simple clog, the toilet had to be completely removed and pulled into the living room for repairs shortly after our arrival. The plumber explained that an in-tank toilet cleaning tablet had been used that was incompatible with the toilet's flushing mechanism, causing the failure. Because only one plumber was present, my father, who is in his 70s, ended up assisting with the repair on what should have been the first day of our family celebration. The following morning, after preparing breakfast for our group of 11, we discovered the dishwasher was also not working. We later learned that it had been left inoperable by the previous guests and had not been repaired before our arrival, even though the staff was aware that it was left inoperable prior to our check-in. We also were not informed before check-in that the dishwasher was out of service. With 11 people staying in the home and eating most meals there, a working dishwasher was a basic necessity. We made repeated calls over several days seeking both an estimated repair timeline and guidance so we could plan for our catered anniversary celebration later that week. Unfortunately, we received inconsistent information each time we called. We were told a part was needed, then that a new dishwasher was being installed, then that the required part had not even been ordered. No one could provide an estimated completion date. After getting nowhere by phone, we drove to the management office during business hours. Although we arrived approximately an hour before closing, the office was locked and unattended. We were again directed to handle everything by phone. Our goal was simply to determine the best solution if the dishwasher could not be repaired before our catered event. We asked whether management recommended purchasing disposable plates and utensils, buying additional dishware, or pursuing another alternative. Rather than helping us develop a plan, the conversation became argumentative. Staff focused on assigning blame for the toilet issue, including suggesting that a six-year-old child had caused the problem, despite the plumber's explanation that the failure resulted from incompatible cleaning tablets. Instead of working toward a solution, the discussion became increasingly unproductive and dismissive. Most disappointing was the customer service. Throughout our stay, we found communication to be inconsistent, questions went unanswered, and our concerns were met with a tone that felt dismissive rather than solution-oriented. We were simply looking for information and practical solutions so we could minimize the disruption to a once-in-a-lifetime family celebration. The dishwasher was never repaired during our entire seven-night stay. As a result, our family hand-washed every dish, pot, pan, and utensil for 11 people for the duration of the trip. We also had to purchase additional dish soap, paper towels, and other cleaning supplies while sacrificing valuable vacation time that had been carefully planned many months in advance. Maintenance issues can happen at any property. What ultimately determines the guest experience is how those issues are handled. Unfortunately, our experience was defined less by the broken appliances and more by the lack of communication, empathy, accountability, and customer service we received when we asked for help. If you're looking for a place where guest concerns are handled professionally and respectfully, I would encourage you to consider one of the many other excellent lodging options in Estes Park. Based on our experience, we do not recommend Windcliff.

My family stayed at Windcliff as a special anniversary celebration from 09/28/24-10/02/24. We came…read morehere on our honeymoon back in 1995, so it was to be a very special vacation for us. My how things have changed. Back in 1995, the customer service was 10/10. Now, 2/5 at best. The only saving grace keeping this from a 1 star review was the exceptional agent that I worked with during the booking process. We checked in after hours and were able to find our way up the mountain to our home without any issues. However, when we walked in the door, we were very surprised to find that the home was 3 levels (not expected), multiple smoke detectors were "chirping", and the home was very warm inside. I immediately called the office to let them know about the smoke detectors and our displeasure with the property, not expecting a response until the next day. The next day came without any response. The smoke detectors stopped chirping on their own, but we should have been contacted by maintenance nonetheless. On our 4th afternoon, the chirping returned. I called the office during regular business hours (4:11pm) to alert about the detectors again, but did not receive a return call. I called again at 4:33pm and followed up with an email, but no one ever responded back to me. Upon check out, prior to business hours, I returned their packet of "required" information. They state they will post my review and comments to their website, but I highly doubt they will actually post anything negative. I will say that Estes Park is one of my favorite places on earth. It's breathtakingly beautiful and I will definitely return again...sadly, just not to Windcliff.

Great agency , I was working with Alison Gilbert and Nicole White also help me when Alison wasn't…read moreavailable . Both are great to work with!! They have a lot local knowledge and expertise how to work better with property . I can't be more happier!!

This is my 2nd time using Alison at Alpine Legacy and both times have been fantastic and super…read moreeasy. Alison and her team keep me up to date constantly throughout the process and will go out of their way to ensure a positive experience! Highly recommended and plan on using them again when it's time to buy another property up in Estes Park!!

They care about family. Mayo went out of his way to help and Suzie even stopped in to say hello…read more They are great ambassadors for Estes and really helped with no expectation of the kindness. They are practically available all hours. You will only get what you need here!

Dave Lasota at Prudential Team Realty helped me to purchase my home. I was a nervous wreck, but…read moreDave consistently answered my questions, explained the upcoming steps in the process, and helped me to relax. I did not feel like he sold me a property, but rather helped me find the home I was looking for. As I first time home buyer, I was very grateful that he always had time for me.

We love the Lazy R cottages and have been staying here since the 90's. The cabins are conveniently…read morelocated with a store, laundry mat and liquor store just across the street. There are other businesses and restaurants nearby too. Downtown Estes is not far either. Check in was easy and convenient. The cabins are well kept and very clean. The beds are comfortable and the towels and lines are nice and plush. If you have a cabin with a hot tub, you get plenty of towels for those dips in the hot tub. We stay in Cabin 15 or the other one just like it (can't remember the cabin #). My only issue and its not a big one, is that the cabin isn't really conducive to just hanging out in because there is really a lack of seating in the livingroom if you have a few people staying. The living room has a couch with a sofa sleeper so its not really comfortable to sit on and can seat 3 people. There is a chair with a pull out bed in it that is also not too comfortable and then there's a cute wood chair that's heavy and uncomfortable. The living room could use at least one more chair that isn't a wood chair.

We just got home from our Colorado trip where we spent four nights in Cabin 2 at Lazy R. The…read morelocation is great- on the main road right between Estes Park and an entrance to RMNP. The cabin was clean and well stocked for a rental cabin. Nicely stocked kitchen supplies (pots/pans, utensils, etc). They supplied coffee with sugar and creamers (though we brought our own), towels, TP, paper towels, shampoo, etc. Though they don't provide maid service they had a very easy system to use to order additional TP, towels, coffee, etc. I was really impressed with how well supplied it was. No AC, but the cabin cooled off in the evening with the windows open and we slept great! Cabin 2 has a covered porch that we spent almost all our cabin time on. When we weren't out and about, we were on the porch. The cabin sleeps 5, but it would be tight. For the 2 of us, it was plenty of room. Really enjoyed our stay and would definitely rent at Lazy R again if we return to Estes Park.

I recently purchased a home in Estes Park. Jim's help was invaluable, especially since I was in New…read moreYork throughout the process. He helped me find the perfect home, gave invaluable advice about market value, assisted with the negations, and walked me through the Closing, all long distance. I had to rely on his expertise and professionalism, and he was exceptional: knowledgeable, responsive, ethical, and a pleasure to work with!

I recently purchased a home in Carriage Hills, in Estes Park, Colorado. Jim was professional,…read moreeverything went smoothly and he was always available to answer any questions I had. He helped me get a great deal on the home I wanted and I would definitely recommend him. His website is www.FrontRangeJim.com

Spent the most amazing week at The Rustic Acre! First time in Estes Park and we couldn't have had a…read morenicer time. The Rustic Acre is in a great location, close to downtown and the lake. The property is beautiful and our unit (twin owls) was perfect for a family, and included a full kitchen. We saw wildlife on the property almost every day, and had a beautiful view of the mountains from our porch. There could not have been a better way to wake up and go to bed everyday than that view!! Jason and Joanne, thank you for being such awesome hosts!

Loud refrigerator. Loud mattress. Rotting deck to get in. When snowed, shoveled but no sand -…read moreslippery! Dirty bathroom - yellow pee stains bottom of wall & floor & slats of Hester blower in bathroom - blowing pee everywhere! Floor - spilt water - wiped gray/black paper towel! Coffee maker nice bit no decaf option tea or coffee.

Our place was too cute! Super clean when we arrived and very welcoming! The views from the place…read morewere phenomenal and only 2 miles from RMNP, rad!

They will not refund you what you are owed. In Fall 2023, I booked a 2 bedroom condo here. I needed…read moreto change to a smaller unit, so I called and changed to a one bedroom. The difference was over $200 and I asked for the refund. I was advised it would take 6-8 weeks to process. Once the 6-8 week mark passed I sent an email inquiring about my refund and was told "the previous owner is no longer part of the company, so you need to contact him directly for your refund." Interestingly, the same person who helped me change the reservation (and advised about me getting the refund in 6-8weeks) is the same individual I spoke to when I was advised they were not responsible for the refund. That person even knew EXACTLY how much I was owed. It is apparent there is obvious overlap between these two companies (with the same name), yet no one feels responsible for settling their debts. Be aware that if you may have to change or cancel - you will likely be out the entire cost.

Everything was great ! Wonderful location . Great staff... was for our anniversary - will def be…read moreback

I'd give them a lower rating if I could. Room was super small. We moved the bed over to make more…read moreroom for the kiddos and there was so much food, dirt, hair...just to mention some of the filth...we just couldn't believe it. The air barely cooled the room...I'd hate to see if it was ang warmer weather. I looked good in pictures and from the outside but was just run down and dirty. Breakfast was nothing exciting. The front desk girl was a dim dingbat