This store upstairs has a good variety of hair products, but the prices are a little inflated. I shop in several different beauty stores and notice the few extra dollars on this store's prices. They usually offer upstairs to help you find anything you're looking for. They have a salon section, which I have used a few times years ago, but they don't seem to have strong stylists there. They carry a pretty decent selection of hair for a neighborhood store.
My biggest issue is the wig section downstairs. Even though they carry some decent budget wigs, they don't keep a good variety in stock of colors of each wig. They mainly carry the same dark colors (a variation of off black, dark brown). There are many styles displayed but many of the looked like they have been dragged through a dog fight. They don't look combed or presented to be appealing. The guy who is usually working down there isn't the most engaging, and I'm not sure how an employee or manager can sit amidst their own products /sale items without trying to make sure the presentation is at least decent. I have been going here for years and have observed the matted, disheveled, lopsided wigs on countless visits. It's distracting and offputting. I have bought wigs when Im in a bind and can overlook the lacking professionalism.
On my visit yesterday I spent more time adjusting wigs on the manekins just to get a fair look (like I worked there) than I did really appreciating the selection. I asked to see a wig but they only had it in 1 color so I left empty-handed. I have heard the guy working the counter downstairs in conversation with other customers a few times about ordering wigs requested in an out of stock color, but maybe that's reserved for his favorite customers. There is also a stying area downstairs, but it rarely appears in use.
Overall, the store meets basic needs, has a good set-up, but subpar execution of its function. Its best because of it's convenient location snd product variety. Thank goodness another beauty store opened up a few blocks away. Otherwise I'll keep dipping into Harlem for better prices, variety, and service. read more