This place is the REAL DEAL…read more I have never felt so vulnerable + so comfortable at the SAME time. For starters, as soon as I walked inside. I was greeted by one of the owners- Emily. She was so friendly and checked in with me that I had an appointment with the other owner Rachelle. Told me that she would be right with me. (Which she was!) That interaction right there with Emily mattered. I'm in customer service so the fact that I was greeted/acknowledged immediately, I noticed that right away. I brought my kids with me because they were out of school. Rachelle welcomed them both in! This was my first time EVER being waxed. I did the whole sha-bang. (Also, I had just started my period and was feeling a little self conscious about that) Rachelle was so professional and made me feel like we were already besties. The wax hurt but she did educate as to why! Moving forward, I'll stay away from the razor hahaha. Anyways, I will be returning. Had such a great experience and would recommend these ladies to any and everyone.

Found my girl, Emily, on TikTok and let me say I couldn't have had a better experience…read more She made me feel comfortable and confident and was able to talk to be during the whole experience, so I wasn't focused on the actual pain of the wax. Go follow her on her TikTok if you want more information about how well she treats her clients and how clean she is in her studio. This is your sign to support this amazing business!!!!

Jenn is very nice and professional, who made me feel very comfortable. She provides great service.read more

She is very Nice And does a great job. Beautiful and clean…read moreenvironment. I'd definitely recommend going and enjoying a service.

Tinted my brows for the first time and IM IN LOVE! Emily helped make me feel so comfortable and…read moreeased my worries about tinting! Definitely check her out

Emily is the best. I've been coming here for my waxing and she's amazing at what she does. The…read moreattention to detail is what has me coming back.

Great communication and flexibility. Got me in with 24 hr notice. So appreciate that. Loved my…read morespray tan results and it lasted quite a while. Will be back!!

Natasha Polis is a master at hair! She has completely transformed my hair from the dry, hay like…read moredisaster it was, into a healthy, glowing auburn bob. I came in defeated, after years of trials and tribulations, I had the worst damaged hair. Natasha has nurtured it back to health, and I have never looked better. I am so thankful for Natasha and her care and expertise with my hair. I don't trust anyone else! Thank you Natasha for saving my hair!

Service is outstanding and accommodating. Love the way Jazmin takes her time and care on my…read moredaughter's brows. I'll be visiting soon and bring my Aunt for a visit as well

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

Wonderful place, was understanding and explained the full process as it was my first time highly…read morerecommend and will be returning

Victoria is FANTASTIC! It was my first time visiting the studio and I will without a doubt be back…read more The studio is beautiful, aesthetic, and spacious. Victoria is so kind and has such a calm disposition that made the experience even better. Now regrading the waxing, that part is never fun but genuinely it was the easiest and least painful I have ever experienced. Idk what kind of sorcery or magic she uses but it was truly a great experience and I'm so happy to finally find a wonderful aesthetician in my area!

SUCH A GOOD EXPERIENCE. firstly, i thought the place was new because of how well kept and clean it…read moreis. The cleanliness is next level and essential for a beauty place. I'm used to going to chop-shop nail places for waxing, and they double dip the stick in the wax per person. Here, at the Dollhaus, they throw the stick away EACH TIME it goes in the machine. omg i love it. shoutout Jasmine for taking care of me for almost 3 hours!!!!

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend