1. Beauty Luxe

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Amarillo, TX

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Beauty Luxe

5.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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5 months ago

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6 years ago

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Awaken Medical Aesthetics - Men's Lounge

Awaken Medical Aesthetics

3.6(32 reviews)
6.7 mi
•$$

Excellent service, and the price range is reasonable compared to other places in the area. Not…read moreoverly expensive, but you do get what you pay for and the quality shows here! This is not a $35 massage; what you get is worth every penny. My masseuse had 25 years of experience and it showed. I got a basic facial and a 60 minute massage. Both were well done and the robes, shower, bottled water, and steam room were complimentary. They were sure to coordinate my two appointments so I didn't have to wait long in-between. I will definitely be going back.

I am typically not one to write reviews but am incredibly disappointed with my recent experience at…read moreAwaken Med Spa. I am new to the Amarillo area (from Washington) and was looking to find a local Med Spa, mainly for Botox. After doing some research online, I discovered that Awaken Med Spa was close by and had good consumer reviews overall, so I went ahead and booked an appointment. On the day of my appointment I checked in and was brought to a waiting room. Briefly after, I was greeted and led back to a treatment room by Kati, an NP, who is also the owner of the spa. We discussed the treatment plan for Botox injections in the common areas, (forehead, crow's feet and between the brow). Everything seemed to be going fine until she began working on my crow's feet area and nearly injected into my upper cheek. I have had Botox injections a handful of times and I had never had an esthetician make that low of an injection for crow's feet. This was also my first experience of having the esthetician jump right into doing injections without marking the desired injection locations prior. Despite feeling uneasy about it, I trusted that she knew what she was doing with her 12 years of experience, per the Awaken Med Spa webpage. After just 2 days I began to notice dimple-like impressions (as if someone were pinching my cheeks) underneath my eyes in the areas that were injected near my cheeks, if not into my actual cheek muscle. These areas had also begun to pull on the skin under my eyes to cause prominent horizontal skin folds. I called to make a follow up appointment and initially I was told that I need to wait a total of 10-14 days. I called back voicing my concerns and was able to set an appointment for that coming Monday. I felt reassured that I would soon be able to address my legitimate concerns/dissatisfaction, for which I was hopeful there would be a resolution. Monday came and I arrived for my follow up. Once in the treatment room, I showed Kati the depressions under my eyes. At first, she responded as though she had no idea what I was talking about. She even commented "I wish my Botox would look like yours." I expressed my (justified) insecurity and dissatisfaction with the way that the Botox had made my under eyes look and her 'solution' was to just let it wear off in three months. No empathy. No ownership of her miscalculated injections. No additional treatment offered. No discount. No refund. Nothing. I was not happy with that 'solution', so she agreed to put 0.5 units on each side of the dimples which made no difference. I understand that even people who are experts at what they do can sometimes make mistakes. However, I am very displeased with the lack of effort to rectify my warranted concerns. I feel incredibly insecure with the way that I look right as of result of these shoddy Botox injections, especially when I smile. If I could leave zero stars I would. I will not be back.

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Awaken Medical Aesthetics - Massage Room

Massage Room

Awaken Medical Aesthetics - Hallway

Hallway

Awaken Medical Aesthetics - Aesthetic Room

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Aesthetic Room

SummitMD Dermatology Amarillo

SummitMD Dermatology Amarillo

2.5(20 reviews)
4.4 mi

SummitMD Dermatology provides top-notch care in every way. The office is modern, clean, and…read morewelcoming, and the staff goes above and beyond to make patients feel comfortable. The provider was thorough, attentive, and genuinely interested in helping me achieve the best outcome possible. Every question was answered, and I never felt rushed. This was one of the best healthcare experiences I've had, and I highly recommend SummitMD Dermatology

The first visit was great. Then 3 weeks later I get a bill. Which I wasn't supposed to get one. I…read morecalled my insurance and even they told them not once but twice it was covered period and I shouldn't of been charged at all bc of the plan I have. Though from my understanding of today they are double dipping for funds. Which is fraudulent. My insurance company heard everything that was said today. And their staff even told the owner that I had them on the phone and she completely flipped out about being recorded. That sucks for her bc they caught everything she said. And I gave them my content which here in tx u only need one person. Bet she didn't know that. And what happened is completely against the law. They charged my insurance company the main part and my other insurance was suppose to pick up the rest. They didn't even submit the other half of the insurance and told me I'd still have to pay. But it was double the number now. I even apologized for getting upset. Front desk was cool with it but the lady over the phone, still not so much. Insurance filed a massive complaint of what happened today and them refusing to see me. Which was said out loud and the recording picked it all up. So if u want them to double dip and not run the insurance properly then go to them if not find someone else in town. I am also filing a complaint with the medical board considering what happened is illegal in more than one way

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SummitMD Dermatology Amarillo
SummitMD Dermatology Amarillo

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Beauty Luxe - skincare - Updated November 2026

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