I had originally scheduled an appointment for September 5, 2026, at 12:40 PM with Veronica on…read moreInstagram (@glowbyverooo) for just a haircut. Before booking, I was required to place a $20 deposit to reserve my spot, and shortly after completing the authorization application, I received my confirmation details via email.
I then reached out to Veronica on Instagram to ask a few questions regarding my service. She took the time to thoroughly respond to each question with precision, knowledge, and detail. With this useful information, I decided to upgrade my service to an All-Over Color & Haircut.
Later on, I changed my mind and decided I wanted to maintain my natural color and only proceed with a haircut. I also needed to reschedule because my calendar no longer aligned with that date. I contacted Veronica again, and she kindly rescheduled me for a new date: September 26, 2026, at 2:00 PM.
Finally, the day of my appointment, I walked in and waited for only about a minute. Veronica greeted me with a positive attitude and seated me to begin my service. Before starting, she asked to see my reference photo. Once I showed her, she was very transparent with me upfront: she wouldn't be able to perform or guarantee that I would be 100% satisfied with the result because my reference photo did not align with her specialty.
Veronica could have simply proceeded with the service and taken the payment, but instead, she honestly explained the situation. She even went out of her way to refer me to someone else who specializes in what I was requesting, and on top of that, she immediately refunded my $20 deposit.
Instead of jeopardizing my service for her own benefit, she valued my time, money, and self-confidence by passing up a business opportunity. If you're reading this, I highly encourage you to consider booking your next appointment with Veronica because that level of integrity and honesty will definitely gain her an abundance of business opportunities and loyal customers.
Thank you, Veronica! You're a heaven-sent angel.