My appointment started 30 minutes late. No one checked on me until I said something. The owner and other stylists were just waiting around. No one thought to check on me or get me started while my stylist was available. Then the owner was acting like making sure I had no color on my skin was "extra" when it's literally the baseline. I had to sign a 20 page contract to book the appointment and pay a nonrefundable deposit but no one told me they booked me with someone in training. it should have been MY choice to book with someone in training or not. The cut had to get corrected by the owner and ended up with a shorter cut than I wanted. They offered a hair mask to compensate for the waiting which would have added more time to my appointment that was already 2 hours and 45 minutes for single process color root touch up and haircut on straight shoulder length hair. They added zero product to my hair for the miserable little blow dry I got. I communicated all of this to the owner before I left. I can get this kind of service much cheaper elsewhere. I would give half a star or no star if I could. read more