The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I've used Ellipsis in the past for mold issues in my garage so when I had another water issue in my…read morelaundry room I decided to have Tyler check for mold there, too. Our house was built in 2000 so after 25 years of occasional leaks it seemed like a good idea to just check. Sure enough, lots of mold under the floor, behind the wall and under the cabinet into the hallway. Tyler salvaged what he could and thoroughly treated the affected areas. Unfortunately it turned out to be a bigger problem than I originally thought it was. Tyler said that often happens - once walls and flooring are removed it's not uncommon to find the problem is way bigger than anticipated. It almost made me wish I hadn't opened that can of worms since I'm now having to have a lot more remediation work done than I thought I would. But...keeping my home mold-free and safe for my family is important. Thank you Tyler for coming to the rescue again! Highly recommended!

Tyler, the owner of this specialty business, is fully licensed and certified in dealing with mold…read moreand other types of hazardous materials. We had a leaky faucet in the garage which went undiscovered until the drywall was shredded and mold was creeping up the wall. I've seen enough TV shows where people's homes can become unlivable due to mold infiltrating areas we can't see so I decided to call in a specialist to deal with this problem. Tyler carefully evaluated the situation and implemented a thorough mold remediation plan to make the needed repairs safely. His prompt service, attention to detail and reasonable cost were all big pluses in my book. I highly recommend Tyler and Ellipsis to handle any specialty restorations!

I'm very picky when it comes to choosing a contractor to come into my home and perform repairs…read moreESPECIALLY when I'm not there but when I meet with the rep from res1 he came in and diagnosed the problem in my bathroom that the plumber could not he provided an estimate and began work all within a day they were extremely polite and efficient thanks again restoration 1

From the owner: Restoration 1 of Eastern Iowa is a team of property restoration experts and immediate responders…read morewho help homeowners after disaster strikes. Our professionals are among the most trained and experienced repairmen and technicians in the industry. We use the field's most advanced and innovative practices to ensure your property is returned to its pre-damaged state.

My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food…read morestill in them, and a large pile of things that are too unpleasant to mention in a yelp review. Let's just say it was a genuine biohazard disaster zone. William (Bill) Swawell of Servicemaster was one of the few people who returned my calls and did me the service of coming out to inspect the space despite the miasma. He and his team did a great job processing large quantities of garbage and biohazard waste but were sensitive and careful enough to pick out all of the treasures (ie old family photos, important documents, even loose change) buried amongst it. He has stayed involved with clean up projects and helping me to manage a lot of work that still needs to happen at the house; it is essential to have someone I can trust doing this work since I am out of state and cannot directly supervise. Bill has earned my trust for the quality of his work and equally important his honesty; he refunded the unspent portion of our initial deposit down to the penny. I hope you don't need ServiceMaster...it's a disaster mitigation service and no one wants a disaster. But when (not if) disaster hits you will want a team like Bill and ServiceMaster DSI involved in putting your life, home, and/or business back in order.

We had a sewer line backup and had sewer water throughout our entire finished basement. Jay and his…read moreteam did an exceptional job. Jay kept us informed and communicated every detail with us. He was never annoyed by our questions and did everything in his power to make the process as painless as possible for us. I would highly recommend requesting his team!!

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Yeah..... apparently they were hired to not necessarily clean my items to "pre-fire" condition…read more Now, how would that make ANY sense? If an item was not able to be cleaned then insurance buys a new one! A perfect example of a business owner more willing to stick their head in the sand and ignore legitimate complaints from a customer rather than address internal issues. Excuses....excuses....excuses and oh wait, it's the customer's fault because we're perfect. Take some advice, learn from it and get better.....pretty simple concept. Instead the owner, just as management has done, blames the customer and refuses to accept ANY responsibility for anything going amiss......and surprise surprise they had zero problem cashing the check. I know they have fantastic people working for them, as do most places, but when a process is broken it needs to be addressed and fixed.

We had water damage from a leak in our kitchen earlier this year. The crew that came for the…read moreactual clean up and drying process was great but I have serious issues with some of the people in the office and their billing practices. When the kitchen sink cabinet they rebuilt was droppd off the toe kick was missing. I had to called a couple times, finally after a week I was told to go buy one and have someone install it. No apologies, no knowledge of any wrong doing on their part. I received an invoice in the mail for the final stage, ripping out my carpeting and delivey of the cabinet mentioned before. Invoice just said amount due $1,8--.--. No explanation of what this was actually for. I had already paid $1,5--.-- to them. After a phone call, I think they supplied me with a detailed estimate for charges but it did take a day or two. I called my insurance adjuster asking him to explain some of the charges. He looked over everything, said I was being doubled billed. I called Servpro again, they did take $3--.-- off of the bill, but I felt and so did my adjuster that there were still some items that shouldn't have been charged. I asked Servvpro to call the adjuster. They never did. He did finally call them. They wouldn't budge. After reading some of the reviews here and on other sites I just paid the bill, didn't want to face any legal battles. I belive they do overchage for some services, especially their charges for travel. Servpro is less than an hour from my residence. I was charged for 7 hours travel time to deliver my cabinets. They say you have to pay for both workers, okay so 2 workers back and forth to Sparta I come up with 4 hours not 7. I know the same crew that delivered my cabinets had come from another job in the area and were heading to at least one more. Does that mean that Servpro gets paid for the same travel time by at least 2 more customers besides me? WOW what a racket!

Excellent carpet cleaning service. They were quick to respond by email and phone. Their pricing…read morebeat the competing carpet cleaner I called. There were no hidden fees nor was there the constant barrage of upsell attempts I've experienced from other services. Mike did an excellent job at cleaning my carpeting. It was more like having a friend over to clean the carpet rather than a contractor. Mike explained everything about problem areas and shared tips on how to prolong the life of my carpet. There were a few persistent stains that didn't come out entirely but that was due to my neglecting the carpet for six years. Mike brought in two industrial sized drying fans to speed along the drying. Something I've never seen from the competitors. I'm preparing to move out of the region, but if I were staying, Centtera would be my carpet cleaning service of choice from now on. Highly recommended.

Requested their service on a Sunday (last minute request) I have never used Yelp to request…read moreanything but I was pleasantly surprised to get a response right away. He was at our residence within a couple of hours! Amazing job! I would highly recommend his services! We will definitely use again.

We had a small fire. Supreme Cleaners handled everything associated with the restoration. Curious…read moreand professional so happy we used them. I would never use anyone else. We had used the for carpet cleaning before and were always happy as well. Thx you Bob and your crews ! Roger Inboden

My dad just had a lung transplant and we decided last minute to get his ducts cleaned for health…read morereasons. After being booked out for another month, Carol was able to pull some strings and get us in sooner before he comes home. I didn't ask how much because of how grateful I was. And it ended up being very affordable. Thanks so much and we'll definitely be using Supreme again!!