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    Beautiful Body Recovery

    4.0 (4 reviews)
    Open 7:00 am - 3:30 pm

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    4 months ago

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    11 months ago

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    Balance Wellness and Massage

    Balance Wellness and Massage

    4.7(23 reviews)
    3.4 mi

    I am extremely disappointed with the customer service I received with balance wellness…read more I had my first prenatal massage appointment November 21st with Tammy which was a lovely massage and booked a second appointment for December 20th. A few days after booking I realized I was unable to make the appointment, because I had family in town and called to cancel November 28th. The call went to voicemail and I left a detailed message to cancel the appointment and why I was no longer available. I never received a call back. A few weeks later I called again to try to rebook a couples massage and the call went to voicemail. I did not leave a voicemail this time as I was running errands and wanted to speak to someone about the booking. I received email for the missed appointment and was charge for $164. I called to discuss what happened and got their voicemail again. I left a voicemail for their manager to call me back and received a called from Julie a couple days later telling me she'd speak to Ben the owner about it. I sent them a screenshot of my call log, so they could see I made the calls. Julie called back to inform me that there's nothing they could do about it, except offer me half off a couples massage. Julie added they have had issues with their phone systems, but didn't know the dates they were having issues. If you are having issues with your phone system that's not my fault. You should take accountability and make it right for the customer. If you don't have a receptionist to answer calls and you have known phone system issues you need to provide others ways of booking/canceling appointments.

    I've been going to Balance Wellness & Massage for years! I have mild scoliosis which has given me…read morea lot of back, shoulder & neck pain as I have aged. My sessions with Ben are the only thing that has helped me feel better and get relief. I go once a month and it has changed my life. Absolutely the best massage therapy in the Georgetown area.

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    Balance Wellness and Massage
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    Vitalogy Skincare - Jennifer Hanson, M.D., Fellowship Trained Mohs Surgeon

    Vitalogy Skincare

    2.2(108 reviews)
    2.2 mi
    $$$$

    I've been a patient at this dermatology practice for over 10 years, and unfortunately my most…read morerecent visit was disappointing enough that I feel compelled to speak up. My appointment began with the nurse not knowing my history of melanoma -- something that should be clearly noted and prioritized after a decade of care. The doctor came in rushed, didn't take the time to answer even basic skincare questions, and instead referred me to their spa upstairs. On top of that, the prescription the doctor said would be sent to my pharmacy was never submitted. The frustration continued when I attempted to schedule my 6-month follow-up. I was told that the doctor I've been seeing for the last two years is "not taking new patients," and that I would need to switch providers within the practice -- despite being an established, long-term patient. It left me feeling dismissed and undervalued. Because of these issues, I've since found a new dermatologist and will no longer be a client of this practice. After so many years of loyalty, I expected better care, better communication, and better continuity. I hope they take this feedback seriously.

    Georgetown Vitalogy Skincare is fantastic. Wonderful staff. Amazing people meeting you from the…read morefront desk. Very impressed by Dr. Vij . He is fabulous . Also, my gratitude to the great customer service! Miss Amanda Chandler went above and beyond to assist with my problem. She really made my day! Outstanding customer service!

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    Beautiful Body Recovery - spas - Updated May 2026

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