I wanted to like Bear Creek Arsenal because they offer a wide selection of products at competitive prices. Unfortunately, my experience left me disappointed. The product I received had reliability issues, and while mechanical problems can happen with any manufacturer, what really influenced my opinion was the customer service experience. I did not feel that my concerns were handled in a way that gave me confidence in the company or its commitment to standing behind its products. Because of this experience, I'll be looking at other manufacturers for future purchases. There are a lot of options on the market, and customer service is just as important to me as product quality. I hope Bear Creek Arsenal continues to improve its quality control and customer support, as I believe those changes would make a significant difference for future customers. read more

They Took great care of my Gun for me. They are honest and fine People. Thank You very much I highly recommend Them.

Scott is one of the best gunsmith s I know. I'm a veteran LEO and am very particular of who fixes or adds features to my duty and personal weapons. 100% satisfied with all that he done for me! If you want someone you can trust, You found the place at Bear creek firearms. I have recommended several other LEO'S there, and they are very happy with his work and knowledge as well. read more

I was in the market for a pistol to use with my arthritic wrists. The men here provided me with several selections and gave good demonstrations of each, along with their pros and cons. I ended up buying a Smith & Wesson M&P 9 Shield EZ and it's really easy for me to use. Everyone was friendly and informative not only to me, but to the other customers as well. I will be a return customer. read more

DO NOT send your FFL transfers there! I was charged $50 and NO DISCOUNT for LTC/CHL! My fault for not checking here first. Patriot Armament down the road, transfer fee is $20 with LTC/CHL. edit: Don't know why yelp says San Fran, I'm in Keller read more

Bear Creek Firearms I would not refer this location to my worst enemy. The owner (I presume he is the owner: grey beard, tall and soft around the middle), was insulting and condescending, apparently in-tune only with the sound of his own voice. I took a Smith & Wesson M&P 15 to the shop to have some mechanical issues addressed. I am NOT an armorer or gunsmith (as this bearded a-hole was repetitively quick to point out); however a 22 year career in the Army has acclimated me (intimately) with the nomenclature of a multitude of weapons. Additionally, after dissembling, cleaning and reassembling weapons for decades you could say I am adept at the anatomy of most popular military and civilian weapons. Regardless, the owner made it apparent immediately (as I attempted to explain the malfunction I was experiencing), he clearly understood every word I was saying but incessantly interrupted to correct my verbiage in an attempt to force-feed me his personal lingo. In an effort to diffuse this gent's general distain for the sound of any voice other than his own, I casually mentioned I was career military with the 82nd Airborne . . . to which he responded, "all that means is you know how to jump out of airplanes." He was serious. I also mentioned a fellow retiree I served with attended a Gun Smithing school in Colorado, which he immediately disparaged. Strike 2. I had to make a decision; leave the firearm with this arrogant blowfish or go to the trouble of clearing the weapon of its optics and flashlight before sending back to Smith & Wesson for proper care. For the sake of expediency I left the weapon with the self absorbed, bearded wonder. Once home, I began to read Google reviews of Bear Creek Firearms. Seems many others have similar experiences with the same gent. I woke today and was there to retrieve my gun and was pleasantly greeted by a younger gentleman with an awareness for customer service. I highly recommend any other gun shop than Bear Creek Firearms. I would pay twice the costs (which are very ambiguous at Bear Creek Firearms), than suffer the disrespect and pompous attitude of Mr. Greybeard. The gun is going back to Smith & Wesson and Bear Creek Firearms will forever be in the rear-view-mirror. read more

Fired my friend's Bear Creek Firearms at the shooting range. They were outstanding. I'm now buying my own. I don't care if the owner is rough around the edges as long as the product is outstanding. I'd rather have a mean and nasty brain surgeon who's the best in his field, than a very polite brain surgeon who's doesn't know what he's doing. I highly recommend Bear Creek Firearms. read more

I was reading reviews by Liz B., and was surprised to see a review for BCF. I've been in this shop, once, quite a while back. As Yelp opened the page, I was surprised to see something else (9/17/18), a banner that reads, "This business is being monitored by Yelp's Support team for content related to media reports." "What's up with that?", I thought. Oh, I see, a flash-mob of Pokemon (Go?) hunters descended on this private parking lot and freaked somebody out. This resulted in an onslaught of negative reviews. Tisk, tisk. So, my experience: A few months ago, maybe longer, I needed some info on guns. Although I have a few guns, recently inherited, I don't really consider myself a gun owner. I was curious on options, and as I was walking by, stopped in on a whim. I'm not really a "gun person", so it's odd to walk into a store and see that everyone is "packing heat." But then I think, "Hey, it's a gun store, what did I expect, ballons?" So I explained what's up and got several very helpful answers. Even an offer to take a look at the guns and determine the value (one was my great grandfather's). So, on this experience, I'll go "A-OK" (3 stars). I never did go back. But seeing all these low reviews just made me want to chime in and say my experience was very different, but I wasn't showing up in a mob either. I suspect if you are here to do legitimate business, you will be OK with the shop. If you are looking for Pokemons, well you might want to skip this one, even if it is a rare one. You have been warned. ;-) Bottom line: Struck me as an OK shop with helpful staff. Oh, I don't think it was hammer guy that helped me, but it was a while ago. PS. I wonder if anyone is giving Niantic grief about the places people get sent to? I recall something about police and fire stations being removed? Maybe other places, i.e. places with guns, should be removed too? So this is kinda funny. Not sure what it has to do with this situation, but a search turned it up - Catch 'Em All With Yelp's New PokéStop Filter - https://www.yelpblog.com/2016/07/catch-em-yelps-new-pokestop-filter read more

I have been in this place many times over the last few years and Scott is always very helpful. He seemingly can be a bit gruff at times but ALWAYS in a friendly way, and he always accepts my equally friendly and sometimes sarcastic rebuttals to his matter-of-fact demeanor. He has personally repaired several antique and vintage firearms for me and has always answered my sometimes-limited knowledge and frivolous questions without giving me any personal heartburn for my own ignorance. I really enjoy this place and will continue bringing him my occasional business - and seeing the pooch of course - now that is a bad-assed furrbaby. read more

I would like an option to award a fraction of a star for BCA's level of customer service. I ordered an in-stock AR 15 on November 24th 2022. Here I am January 9th still waiting on a refund from BCA. Yes, they received the merchandise on December 9th at 2:45pm signed by a staff member. How do I know, I got on online and verified. Why would BCA say they don't have the merchandize? I don't know. All I know is I have repeatedly attempted to contact BCA via phone and e-mail. And I get no response except an e-mail stating they have received my e-mail and will get back to me, with in 14 business days. They have not gotten back to me, they have not confirmed receipt of merchandize, AND they have not refunded my monies. Terrible customer service BCA. I will make sure anyone who talks about getting a weapon of any sort goes anywhere except BCA. I'm 54 I have gotten bad customer service my life, but your suspicious & criminal disregard for the customers that trust in you and bought with good faith from you BCA are being extorted. I have no merchandize and no refund. And I continue to see terrible reviews regarding BCA. If you can't do the JOB don't commit to us who want a respectful exchange between merchant and customer. You should be thoroughly embarrassed BCA read more

What a joke. Only positive thing I can say is that the Asian guy is very helpful and enthusiastic. However while checking out a handgun I mentioned I was just looking it over because I'm under 21 (currently 20) and can't purchase it. He says it's no issue and that I can look at it and get a feel for it even if I couldn't buy it. Okay, so he's a pretty cool guy, but I casually mentioned I get my handguns from private sale anyways, to which he replies "Oh I didn't hear that. That's not legal." Which is funny because my guy over at USLawShield and my CHL instructor told me otherwise. And they quoted me for 80 dollars a hole for a drill and tap on my Remington 870, which is ridiculously high. Called the guys over at White's Gun Co. and they told me they knew a guy who could get the entire job done for a fraction of that cost. Are they knowledgeable? Maybe. Will they screw you over if they think you're not? Probably. As awful as it sounds I hope this place goes under. It's a stain on the gun community. Only reason I'm giving two stars is because Asian guy was pretty awesome. Hope you find a better place to work man but please do your homework. People are already misinformed enough about guns. read more

This shop is a scam. I went in to buy buckshot for my weekend hunting trip and I purchased 10rds of Sterling buckshot for 25.00. After getting home I read the receipt and I was charged for Black aces tactical Slug Ammo. I went in the next day to talk with the owner and he said that was the price. I had done my research beforehand and had found the exact Ammo online and in stock at multiple places for .89c a shot. Instead of $2.50 a shot. I asked him if he could honor that deal or at least find me his price on it since there was a mixup. He insisted I was wrong and $25 a box was the price and challenged me to find it online, because I can't (he says). I left and pulled out my phone and ordered 14 boxes shipped to my house for $122.86 . I have lost all respect for this shop and the owner. read more

Bear Creek Firearms - A real business doesn't try to scam its customers. - Firearm Training Near Me - Keller, Texas

Just found this store a few weeks ago. Seemed like a nice place with knowledgeable people running it. Bought a few low-end items over a few visits. I asked about a preowned item that was missing all it's accessories and was quoted $500. After thinking about it a few days, I returned today to buy the item and spoke to a different (younger) person. This person quoted $800!!! I explained that I was already told $500 and that a new although discontinued version was only $650. The employee got a little lippy and said good luck finding one. I will never return to this location. read more

I went in there to order and pay cash in advance for a firearm from the stores website. We all know they make 10% off the top with cash sales because of no plastic commission involved. Right off the bat I was told the prices were not correct and there would be a $50.00 transfer fee because the firearm was no being purchased from in store stock. I go in there wanting to possibly purchase something from the shop. This gun shop has the worse hand gun inventory of any gun shop I have ever been in in my life. I have been in this shop many times over the past fifteen years or better and it hasn't changed on bit. Always way over priced and not very helpful toward the customers needs. When you first walk in you get the feeling of the warmth of a home grown neighborhood oriented shop. After five minutes talking to the grey bearded attendant, possibly owner, you are disappointed and ready to leave. I really want to do business here because of the local independent part of the community type business. But the dog is more friendly than the attendant. I hope at some time I can upgrade this review. read more

I usually don't leave negative reviews but I had to with this experience. I don't know if it was the owner or what but he was a Caucasian bald male that was here at the time I walked in and greeted him he asked how can I help you I stayed to him that I was there to see if he had any 9mm ammunition he stated that he had some but it was on reserve and wasn't available for purchase so I said ok I'll just take a look at the guns he hovered over me not saying anything making me feel very uncomfortable so I asked about the chl classes and left. I left feeling very uncomfortable about the situation so I went to my friends house who initially told me about bear creek firearms (I'm just going to add in my friend is Caucasian as well) he couldn't believe they said they didn't have any ammo so he tells me let me call them and see so he calls bear creek firearms and puts it on speaker he ask about the 9mm ammo and the person who answers the phone says yes we have 9mm ammo 124 grain $40 for 50 rounds. It was at this point I realized I was discriminated against so I right this review to warn others that look like me(African American) to beware it's a possibility you might be discriminated against if you look like "you don't belong in the area" read more

I'd seen this store many times in passing. I finally decided to stop in today while I had the chance. I walked in and I had to address them with a "Good morning!" before they would acknowledge me. They looked at me like I had just raped their cat. I looked around for a bit (no one said a single word to me, and their retail prices for in-stock firearms were WAY high). I finally decided to leave and told them to have a good day on my way out before anyone in the store would say anything to me. I hope that their gunsmithing services and firearms classes are worth a darn, or else I doubt they will stay in business for long. The customer service for this store is non-existent, that's for sure. Their FFL transfer charges are high, but might be worth it for some people close by for convenience. I'm just one person, but I don't imagine I will ever do any business with this company. I certainly won't recommend any of my friends or family to do business with them. If you do business with them, I truly hope that your experience is at least twice as good as mine. Even then, you may not return. It's a shame that Keller doesn't have more options as far as retail firearms, transfers, and firearms courses. read more

Scott and his employees were great! They were very knowledgeable and helpful with all my purchases and firearm transfer. Since I am still getting familiar with my guns they were able to help me there too. Scott, the owner, even bailed me out when I couldn't figure out or fix the problem that I created when I was putting my shotgun back together after cleaning it. read more

This is a great gun store with Fair prices . They usually have something interesting that is for sale at all times . The owner seems very courteous and respectful. I have purchased several items from Bear Creek Firearms and have always been happy with the experience. read more

Went into Bear Creek Firearms today. Well, I figured out why I haven't been back there for years. In most small firearms shops, you get good conversation and real customer service, especially as retired Military and Law Enforcement. However, although the sales agent was very nice, the owner was unfriendly, unengaged, and dismissive. I will never go in their again and now remember why I haven't. read more

Had trouble with our reloader. We called him and he tried to give us advise on the phone (which is why we gave 2 stars). Husband then told him he'd be happy to bring it to him. (He apparently does repairs so this sounded fine). The owner said yes bring it. So off husband goes loading the heavy equipment up there and when he got there the owner said "I'm not helping you. Don't want the liability blues you'll be up here every week wanting help!" There was a cop in there (husbands a medic. Not scared of cops. Nothing illegal here) then the owner says "not trying to be a dick" quote. Nice. Ok so we've purchased guns and used him before but never again. Simply a waste of time and rude. read more

Afraid to shoot either gun he repaired--"You're an (expletive)!" So says the owner, to me, in his store. "I was going to discount the bill, but now I'm not!" -- He deep-cleaned a WWII family heirloom pistol without permission, then couldn't get the slide off to show me. He removed a stuck shell casing from my rifle, but when I asked to see the ejection in action, both he and the gun struggled. -- I paid, but not for services rendered. I paid, in full, to leave and never come back. For that privilege I would have gladly paid double. read more

Absolutely outstanding support and service from these guys. They have some rare and unique guns in superb condition and gave us a great deal. These guys know their stuff when it comes to guns, ammo, and accessories. I will be going back! read more

Did some searching for local gun shop that do gunsmithing work and Bear Creek firearms came up read reviews and was a little hesitant after reading some of the reviews. I made a phone call to shop talked to Scott ask him servile question on adding a break and having my barrel threaded on my 300 win mag. Scott answer everything I asked and made servile recommendation on quality of breaks and making gun look as it was manufactured that way witch was a plus. After his awesome customer service toward me on phone I said ill be in to Talk. I went in on my lunch break was meet at door when enter with good morning how can I help from both ends of room, I'm sorry I cant remember the other Guys name, but was very helpful while I waiting fro Scott to help with purchase of break and having barrel threaded. He showed me breaks and the way it would look with stainless barrel that was on gun. I picked what I wanted, did paper work. I then browsed guns for sale in glass case found really good prices on pistols. I then purchased a new 9mm before I left store and that was quick and painless. Bear Creek Firearms are top notch guys, Don't always believe what you read in reviews go in and find out for you self. I will defiantly be back to do business with . Thanks again Scott. Robby Fuson read more

Awesome place. Great and knowledgeable staff. Will support this business till the end of time!

Spent time in BCF talking to staff about modifying several firearms. Switching muzzle breaks, tapping for scopes and head spacing. Every time they were informative and a pleasure to talk to. Purchased some accessories on several occasions. Never anything but professional staff. Would recommend. read more

Walked in to the store on my phone I had a list in my notes of what guns to look at. He asked what can I help you for and I said I was just browsing today looking to get something this month. I continued to look at my phone then back at the guns. He then said "I have video cameras everywhere so you can take your phone and get out of my store." I then left politely. read more

Great store with one of the finest selection of vintage firearms anywhere! The owner was more than helpful and patient with me. Thanks for a smooth transaction! Cliff read more

I have not bought a gun from this place. But I have had two guns I bought online and sent there for the paper work. They called me when it arrived, and when I was in the store. I asked questions, they answered with honest options. These guys know guns and they love to just sit back and talk to the customers. If I had the money to get a custom AR built, It would be by these guys. They love the 2nd Amendment, and so do I! read more