We spend our 1st year wedding anniversary at Bear End Cabin, and it was a treat. The quiet surroundings were excellent as well as the cleanliness of the cabin. We stayed from August 22nd to 29th of August 2020. The only disappointment for my wife was not seeing a black bear to take pictures and film, lol. Everything else was breathtaking! read more

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We had a very pleasant experience at Papa Bear's Den. The cabin was very clean and neat. It had all the things we needed for our stay and was exactly as described on the website. The only issue we had during our stay was the A/C quit working the first night there, but when we contacted the lovely staff at Bear Camp Cabin Rentals the following morning, they told us they would take care of it and the issue was fixed the same day while we were out of the house. We had no further issues and really enjoyed our time at the cabin. I would definitely stay here again and I would recommend it to others! read more

Very expensive. Poor maintenance of cabin. Will not return.

First time renting but will not be our last. We rented picture perfect cabin is Pigeon Forge and had a wonderful stay. The cabin was very clean and had anything you could need. The large walk in shower was wonderful!! read more

Watch for hidden costs. They will continue charging your credit card for an entire year for "membership fees". A long list of don't do which includes a notebook. Limited towels. Bring your own. You will need to do laundry. They charge for cleaning but the floors were gross when we arrived. They won't tell you about the roads. There are actually very few actual options for the "free" tickets. Go to Vrbo. Much better experience. read more

Upon arrival cabin was delayed being able to enter. Never received an email stating there would be a delay. Lost power and running water after only being in cabin for 12 hours. Called office to report the incident, told not their problem it was widespread. No offer to relocate or help in any way. Just that they were sorry. Called 2 other times stating power was still not on, although most of the area was back on. Had no choice but to pack up and go to a hotel for $700 for our family of 7 after spending $1000 for the cabin for the weekend. Too harsh rental agreement for natural disasters. Staff not equipped to deal with such disasters. We live in Tennessee And understand things happen, but a not our problem attitude is not the Tennessee attitude. A business should be more customer friendly in such cases. This was the weekend from hell. Not to mention this cabin smelled upon arrival and was not deep cleaned. Bathrooms were not cleaned. Linens smelled. Furniture was filthy, I would never book this cabin rental company again. Not sure if I will ever visit the mountains again, but would never use this agency again. Poorest customer service in the history. No corporate contact. Rudest property manager I have ever dealt with in all my vacations. Robin is her name. read more

Bear Camp Cabin Rentals - Vacation Rentals Near Me - Pigeon Forge, Tennessee

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STAY AWAY FROM THIS COMPANY. DO NOT rent from them. I would give them ZERO stars if I could. They are an unprofessional organization. My husband and I rented the Splish-N-Splash cabin. We got there, and the cabin was clean. That's where the only good part of this review ends. We rented this cabin for the indoor pool. We paid $1,700 for 3 nights. We left after 22 hours. The water had a rotten egg smell. We called the company, and they said they would send someone out in 2 hours, which did not happen. My husband has lung issues, and this exacerbated his asthma. A few hours later, I noticed a rash that could have only been from the excessive sulfur in the water we showered in. After the shower, we had a barrage of drain gnats. The cabin was swarming with carpenter bees outside. We called the company. The first person he spoke to was an unprofessional woman with horrible customer service skills. She was of no help. We asked to be switched to another cabin and were told they were all on well water. He called back a while later and spoke to someone who was a bit nicer, but no resolution to our issue. We decided for our health, we could not stay here. We booked a room at the Hilton Home 2 Suites on Teester Lane. He called back and told them that we were leaving, and we wanted an email stating that we checked out after 22 hours and we would not be responsible for this cabin. The unprofessional woman immediately told him, "Well, you're not getting a refund," and that she would not send an email either because they would not put anything in writing. We weren't even asking for a refund at this point. My first thought is that they are used to people asking for a refund. We were told to call Janie in the morning. Which we did. We explained the issues and asked for her to put in writing we checked out early, but she refused to put in writing anything that could lead to a refund. After she brought that up, we asked for a one-night refund, and she reminded us that the contact said there would be no refund after check-in. Since she mentioned the contract, we stated that the contract also didn't mention that we had to tolerate sulfur water. She said that we should expect that smell in this area of all water. We have rented with other companies in this area and have never experienced this in any cabin or hotel up here. Janie said that the rotten egg smell was normal and blamed us for not calling ahead to inquire if it was on well water. Janie then proceeded to hang up on my husband. My husband has been a business owner for 33 years and is dumbfounded at the unprofessionalism of this company. There is a reason they put no refunds in their contracts, poor business values. They hide behind their contract instead of doing the right things for a paying customer. They DO NOT respect their customers and DO NOT deserve any business. Save your money and go elsewhere. UPDATE: To prove they are a shady business, they took down my Facebook review because they knew that they are shady and blocked me. read more

The cabin was very clean and the views were amazing! The cabin has been updated and was very nice! There were a few things that need attention, such as the microwave isn't bolted in completely and sways when you touch it, and the flooring under the main tub/shower gives way when you move around in the shower. There is also a small hose that just pours water from the ceiling into the tub. I'm guessing that is for a handheld sprayer which wasn't finished yet. That would be really nice if it was a sprayer. The rain-head in the center was very nice. Hangers would also be very helpful, but it seemed that previous guests left some from items they purchased while they were there. These things wouldn't stop me from staying here again, but they were noticed. The king bed on the main floor was very comfortable! It was the only bed we used. The views from the couch were amazing! Both windows beside the fireplace had gorgeous views of the mountains. We didn't have time to try the hot tub or the fire pit, but they were both nice to haves and next time, we would definitely take advantage of them. Be prepared for the trip to the cabin. The road is not the best as there are sections where it's narrow and could be difficult for two cars to pass. It is paved, but there aren't any mirrors to help you see around corners and there are some extremely sharp turns where you can't see what's coming from the other direction. Just take it slow and you'll be fine, Luckily there aren't a lot of cabins on the road, so we only passed other vehicles about 30% of the time. It is very remote and we loved the fact that we didn't have other cabins around us. This cabin really allows you privacy and the feeling of being secluded. It's only about a 10 minute drive to the parkway, so close to everything! One of our favorite stays in the area and we make at least one trip a year to Pigeon Forge! I also want to mention how great the staff was to work with. They were so friendly and helpful. read more

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We went for a short weekend trip first time in Tennessee since I was a child...cabin was great no issues the only issue we had and WERE NOT FORWARNED about was how steep and scary the drive way is all the way up! Warning future renters be prepared for a pretty steep road to the cabins! Alot the cabin is alot smaller then pictured and there is no yard space at all the fire pit is literally sitting on the edge on a cliff. read more

The cabin had dried mud tracked throughout the cabin. Dirty towels were left on top of the washer and one was behind the first floor bathroom door. A Sonic's cup was left on the fireplace. The dining tables were both cleaned with a towel that left a flaky residue of some sort...We went ahead and wiped down the tables and swept most of the mud up and swept under the upstairs bed...found all kinds of trinkets that were left behind. I took pictures to validate my findings. Other than that, it was still a most memorable and fun-filled weekend. read more

Very nice cabin. The deck is over a creek flowing from a waterfall at top of hill in the community. It is so peaceful between the soft wind and trickling sounds of the creek. It is so nice to sit out there and talk. This cabin has been restored and it gives you a feel of how it might have been to have lived in the small mountain community. It has 3 bedrooms, 3 baths, and 3 floors. The first floor is a living room, kitchen/diningroom, and shower/tub bathroom. The second floor has 2 bedrooms and 1 bath. Each bedroom has a king bed and TVs. The 3rd floor is an open loft with a king bed. The 3rd bathroom is located there with sink/commode by themself and double shower head walk in "cave" shower. You do need to realize that this cabin is in Cosby, TN about 20 miles out of Gatlinburg. Once there there trip to and from wasn't that big a deal considering how quiet and restful it was at The General Store. We did have trouble finding it. The Pigeon Forge Welcome Center told us to go all the way through Gatlinburg to Light #3 and turn left. The turn into the cabin community could be a little tricky bc it's a tight turn. I'd be sure to get there before dark because it might be hard to find. Cosby had several stores for supplies. Dollar Store being one. Also there is a big apple orchard located there that had a restaurant. We did eat there and it was good. The fried apple pies were awesome. If you want a place to hang out, rest, and clear your mind this is the place. We'd stay again. Because it is a new listing there are some additions that could make it easier like a place to hang clothes. A place to put shampoo, body wash, etc to make it easier for access. The WiFi is usually good but signal strength is poor, often resulting in a SOS mode where your WiFi/signal strength shows up on your phone. We did have a bear sighting one cabin up from us while we were there. read more

We had originally scheduled a stay here for our honeymoon in October. In September (we paid in full btw), my soon to be husband started getting sick. 13 days before our wedding, he ended up on a ventilator in the ICU with a very rare blood disorder. (I have documented proof.) My sister and I both called Bear Camp immediately to see if there was any way that they could work with us since we didn't want to lose $1300. I wasn't asking for our money back, just maybe a reschedule possibly? Or something. They wouldn't even discuss it with me (when I originally called) or my sister. They were EXTREMELY rude and unkind about it. They said I should've gotten travel insurance (which was $300 by the way). Lesson learned. Today - 10/19/22 - they called to see how our stay was going. KNOWING MY soon to be husband is/was in the ICU. I refused to cancel the cabin entirely so they couldn't "rerent it" to make double the money. My sister called to see WHY they called today and Jennifer was fumbling all over herself. I WILL NEVER ever stay here and I will TELL EVERYONE I know how this was handled. I understand October is a very busy time of year but they easily could have rerented this cabin and at least refunded half our money or rescheduled. This is/was the last thing we needed to worry about and I'm STUNNED they called to "check in" after the several calls we had with them. read more

We used this company this year to book our vacation in East TN. Booking was easy and fast. Service was great and price was reasonable. We had a party of 8 (2 families of 4). Since it appears they are simply the management of the property, I won't spend much time commenting on the property but more of the experience. However, in general, the house/cabin was nice (Cubs Den) and spacious. It could have used some TLC such as flooring in the bathroom (laminate doesn't work week for wet areas) and very old dishwasher. The beds were AMAZING!! Hot tub in private room was non-functional but I didn't care. I would definitely use Bear Camp again for making vacation plans but perhaps contact them to find out how old the house is. I love how they provide guidance about access to the cabin i.e. paved fully, not recommended for motorcycles etc. We had a slight issue with someone from another company/cabin parking in our area when we arrived but I called the office and they came over right away. One perk is the provide free tickets to some local attractions, if interested, which were weren't really. read more

This might be the worst experience I have ever had with a cabin rental. We pulled up and we're hopeful until we walked in the door and realized that not a thing looked like it had been cleaned. Everything is very out dated and or broken. The dishwasher started smoking when it hit the drying cycle. We found undergarments left by the previous renters, they might have been their a while who knows. The walls, doors and floors are grimy and very unkempt. I would not recommend walking around this place without shoes. The beds have probably been here for 20 years or more. When we climbed into our bed to sleep the first night the sheets were so scratchy and warn it would make even the worst hotel room seem appetizing. The second night it started to rain and we noticed black dripping spots on the floor on the third level. And then woke up the next morning and found another spot on the nightstand where it had dripped all night long. When I tell you this is a nightmare I mean it. This is just scratching the surface of all the things that have gone wrong since we have started to stay here. I could continue this but it just gets ridiculous. We contacted management and they came out to look at it and walked in and said yes this is nasty. They offered to give us a little bit of a refund which was very unsatisfactory so we asked to talk to upper management and they said they don't talk to renters. My recommendation for this company is run for another mountain. Don't rent here. You might catch a disease. read more

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Great Cabin! Very clean.. only reason for not giving 5 stars is mattresses and box springs needs replacing.. not very comfortable and the theater room was kind of a let down. Did have a problem with the satellite TV not working. Was not fixed during stay but was given free attractions tickets due to this. Would stay again.. read more

We arrived late to the Nuthouse II, we went straight there and had the code to get in. WOW! The most beautiful cabin I've ever seen!! The price was incredible! I've paid more at the holiday inn. The furniture was exquisite. It was cleaned so thoroughly, and amenities such as dish soap, towels, hand soap, dishwasher detergent were there in sample sizes. We taught the kids how to play pool downstairs in the game room. The washer and dryer came in handy and every appliance worked better than my own at home. The views were incredible. No one bothered us, in fact, we never even saw anyone until we went into town. The mountains were a scary drive for this city girl, but we made it! When we're up to going back, we will most likely choose this cabin again. Edit: I forgot to mention we were a half hour late getting out but the housekeeping waited down the road instead of coming in (which would have been fine). I forgot my pillow, no big deal... but they still called! Excellent customer service!!! read more

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Chose this place for our family vacation and the customer service was poor. Overall they were not accommodating and informative. When checking in they gave us some printed out directions to our cabin and pretty much a good luck cause gps won't work in the mountains. It took us 2 hours to find our cabin. I suggest a management team member escort families to their destination. There were a couple other encounters but they had already set a bad tone. Didn't feel very welcoming read more

We rented My Happy Place cabin for a week. We were very pleased with communications received to get to the cabin as well as accessing the front door lock. The cabin was very clean and nicely furnished. We were quite comfortable in our home away from home. Highly recommend!! Just a few minor maintenance items are needed and have been identified with Bear Creek Cabins. read more

My best suggestion is just do not rent from this company. We rented Buzzard's Roost cabin from Bear Camp Rental. We arrived the day after Christmas and we're paying top dollar. Upon arrival we discovered the fireplace did not work. We called immediately and they said due to bad weather they couldn't get there that night but would be out the next day. We called everyday and it's still not working This could be a great vacation cabin if only it was clean and given some TLC. Chairs with broken rungs taped with duck tape, table not secure - tilts when you lean on it, living room chair has a broken arm, light in bathroom only works sporadically,no lid for soap disperser in dishwasher, no cover for loose hanging bulb in refrigerator, stove light doesn't work, porch furniture rusted, paint splinters on deck, very loud noise from one level to another, loud banging in bedrooms, dryer not working properly -won't heat, no hangers, very musty smelling thought out on furniture especially couch, dust everywhere-can't use the fans without being covered in dust, flook boards and baseboards filthy etc. I could continue but as you can see it need some attention. It's a beautiful home that's just been neglected. We paid over 5,000 dollars for 5 days. Management claims they were very busy and that they certainly would have fixed everything if we would have called. Most of the time when we called they didn't answer or just put you on hold and never called back. Then when you reach a live body they claim they will fix it and never show up. Why should we have repairmen through the house while we are trying to relax Even if they did show up. It should not have been rented in its' condition. I emailed them upon checkout and after a week without response called. They hadn't even read the email. They said they couldn't do anything. Wouldn't give me owners name or access information. Now that I've read the comments from so many others I am so sorry I rented from them. Our family had experienced an unexpected death and this trip was to bring new happy memories for our family. Instead we were only disappointed and aggravated My suggestion- rent from people who care. read more

We stayed in the mountain tyme cabin. Overall it was good but the place needs a SERIOUS deep clean. The bathroom on the bottom floor was not clean at all. There was dirt built up in the corners that has been there a while. There was still trash on the floor in the bedroom downstairs too. The wifi is horrible at best. Obviously we weren't going to the cabin to be online the whole time, but at the end of a busy day we would have liked to unwind for a bit with devices and it just wasn't possible. You can't even watch tv, so don't expect to get to do that either. I'd probably stay there again, but I'm hoping they'll start to really clean the place before each guest comes to stay! read more

This was the message that was sent to the CEO... No response as of yet. Hello Mr. Gilliam, I'm writing you in regards to one of your property that I recently stayed at from January 10th through the 13th (Mystic Moonlight).  First, let me address that the check-in with Laura was pleasant and once myself and my guests arrived at the property, we were absolutely in awe of the view we had for the next three days. As we all were getting settled, my guests that were staying in the lower level of the cabin noticed that the heat was not working properly. I called the emergency hotline number provided and a Heating and Air contractor came out at 10:30 that evening to address the problem. Prior to him arriving, your staff advised me that the heating unit was placed in an emergency heat mode , but I also informed them that the heat was actually blowing, but cold air was coming out. Nonetheless, it was fixed around 11pm that first night. Raymond from your office also came out that evening and gave space heaters to my guests in the event that the heat goes back out. Fast Forward to Saturday, January 12th; myself and guests were staying in the cabin all day to prepare for a seafood boil to celebrate one of the guests birthday and a 1 year anniversary.  To my surprise the food that I was prepping on the counter as well as the snacks we had out had holes in the packaging; with droppings from an unwanted house guest(a mouse). I spoke with Laura and was told you all could not do anything until Monday, but I check out on Sunday and there isn't anything that could be done, over the weekend do to upper management not being in the office. I asked could someone from your office bring us pizza due to the inconvenience and due to the weather forecast showing that it was 90% chance of rain and being that I'm not from the area I wasn't confident in my driving up and down the mountain. Laura placed me on hold and came back to let me know there wasn't anything that could be done because she didn't have the authority to make those kind of decisions, but to follow up on Monday, January 14th to speak with accounting so that you all could make the proper adjustments due to the loss of the food that we had to throw away. I had over 6lbs of crab legs, crawfish, shrimp, and other items that consist of a seafood boil that had to be discarded after seeing the mouse droppings and food that had been bitten by the critter. I am completely understanding and do appreciate your staff coming the first night to address our heating issue and even appreciate Raymond for making sure the guests that stayed in the lower level had personal heaters in the event the heat went back out. What I would like to address is the minor things that seem to be reoccurring in this cabin based off the recent reviews that other previous guests have written in the house memory book. First the gaming system that you all have displayed as a bonus, doesn't work and has not been working according to the two last reviews in the memory book. The pool table equipment needs to be replaced, the water pressure in all the rooms including the kitchen sink is slow. Our petroleum tank for our grill was empty, which Raymond took the first night and was told that one would be there by noon the following day (I had to speak with Laura twice Friday to ensure someone was coming and finally got the gas tank right around 4 pm). This cabin is a nice cabin and with the minor fixes could be an even better cabin. I would also suggest to have an exterminator on standby even on the weekends in the event that your cabins have an issue that requires their assistance. Laura was very apologetic and ensured me that I should follow up on Monday and something would be done. As I stated earlier, we all enjoyed our cabin experience minus the mishaps and for this being my first time renting through Bear Camp Cabins Rental; we would love to continue renting from Bear Camp for future trips once these issues have been addressed. Kindest Regards, Dr. Hickman read more

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This is the perfect getaway retreat for a small family or romantic couple. The cabin is located atop a mountain for great views, while also being close enough to town to get supplies or enjoy an evening out. Our family went to Dollywood, and we found the cabin to be a close location to that and many other fun activities. The cabin itself was especially clean and well equipped with top-of-the-line appliances and comfortable beds. The hot tub, outdoor grill, and fire pit rounded out the cabin experience, and we will absolutely use this location again for our wilderness vacation. read more

Cabin Most unprofessional and rude "manager" I've experienced. We called to let them know the hot tub wasn't working, fireplace was out of order, kitchen sink heavily leaked and the restroom had a beyond sulfur smell that was nauseating. The highest positioned person said, "Is that all?" And she hung up on me when she was done. She stated I talked over her. Very defensive. We purposely picked a secluded cabin with a hot tub and fireplace listed as an amenity ... they wouldn't refund and didn't fix a thing while we were there. And there's more we didn't address, but should have. Sleeping was NOT comfortable with a fan off track loud and keeping me up and the master bed had a dip in the middle we kept from rollin into. Aside from the amenities, the cabin was beautiful and in a remote quite area in the mountains. However, I will NEVER stay with this company again. read more

Horrible Thanksgiving vacation experience. We were contacted 4 days in advance of our stay and told the washing machine was not working and we would have to travel to the office for clean towels for our stay. The day of check in we got our key code and upon entering the cabin we found tools and equipment throughout the cabin. We had to call the property office and were told that the cabin had mechanical issues and we would have to relocate to another location 15 miles out of the way to a house that was advertised at a lower rate than the cabin that we had paid for. The property might refused after several attempts to refund us the difference between the cabin we rented and the older house they relocated us to. It was a horrible experience and ruined the vacation for me and my family that came from different areas on the East coast. Renters beware. read more

It seems like the biggest complaint with this (and many other cabin rental companies in the area) is the outdated, poorly maintained cabins in which they rent to out-of-towners. I sort of get it, but also don't. You don't come to the Smoky's for pristine 5-star accommodations and turn-down service, you come because you want rustic, mountain living and East Tennessee wilderness. Yes, most of the cabins are old and outdated. Many have horrible 1970s/80s decorations and furniture, clad in wood and badly designed wildlife motifs, but honestly that is what is so charming about the area. They are all like that (for the most part). The wife and I love walking into a cabin that hasn't been updated in 1987 and just laughing with each other. However, I will say that the design of the cabin is not an excuse for non-functional equipment, electronics, hot tubs, etc. (And yes... it's the mountains, in the middle of the woods, and smack dab in the center of nature. There are bugs. Get over it.) Yes, the fees are also excessive when apparently they don't do much between visits. They require a lot of their renters when checking in/out, including garbage pickup, dish cleaning, sheet removal, etc. This is all ok for us as we aren't messy people and we generally don't have a lot of trash... we're out exploring the mountains and enjoying Gatlinburg/Pigeon Forge offerings! We rented Sky Rider and were pleasantly pleased with our cabin, location, accommodations, and stay. The place was comfortable, beautiful, and well placed on the side of a gorgeous hill. The neighbors weren't too close, the TV was not ancient, and they even had recently installed wifi! (Good thing too, as we didn't get a cell phone signal in the cabin, so that was the only saving grace to keep us connected!) The hot tub was nice and the pool table area downstairs was fun to play. The only negative was the door handle on the side of the house was hard to figure out and when we arrived there was a tiny scorpion in the tub (I kid you not, I took a picture). We called the office and got the door handle figured out (the numbers were rubbed off the keypad), flushed the little scorpion down the toilet, and went along with our stay. Had a great time, enjoyed every second, even went to Dollywood, and can't wait to get back and support our East Tennessee mountain "second home" again very soon! read more

I loved our cabin. Everything was perfect. The parking was horrible!! Definitely will find a different cabin with better parking. We had to get the cabins next door to move just to get in and out. read more

The cabin was dirty. Dead flys everywhere, roaches, and other bugs. Dirty linens with hair. Dust everywhere. (See pictures) The appliances were outdated especially the TVs. No dust pan, old pots and pans, dishwasher was a hazard. Customer service at bear camp rentals was unfriendly and not helpful. You must leave the cabin clean even though it was dirty upon arrival. Stay somewhere else you'll be glad you did. Read below for a satirical review : Here at bug camp rentals we want to take care of you. If you are traveling alone to the smokey mountain bughouse there is a "friend package" included that consists of Dead flies, live roaches, stink bugs & other friendly creatures. If you want to enjoy the view from the porch just grab a glass of wine and a friendly raccoon will join you. He is potty trained as he only urinates and defecates on top of the spa. Don't worry if you have allergies as the linens are full of dirt and hair and the filters have inches of dust. You'll go back home without cash but you'll come home with a rash. Don't worry about bringing food just lift up one of the couch cushions and grab yourself a snack. No need to turn off any lights as the breakers will trip for you. There's also state-of-the-art appliances but remember to have your tetanus shot up to date if you're going to use the dishwasher, but on second thought don't as the dirty water will drip out. We have replaced all the flatscreen TVs with 1980 monochrome TVs. Remember to bring your VHS! Upon checkout remember to clean up the entire place, fix all electrical problems, fix any plumbing problems, and take the dead and live bugs with you too to avoid any additional fees. We hope you've enjoyed your stay at the Smoky Mountain treehouse. read more

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I contacted Pigeon Forge to get information on area businesses, fun stuff to do and possible coupons. I put 2008 on possible visiting times so I wouldnt be overwhelmed with information begging me to use their company. I get an email from this company stating "I have a couple of cabins available for the dates that you have requested". I didn't put dates on purpose and for a company to send a generic email specifically stating that they have stuff for my dates tells me they didn't even read the email. If they can't read an email for dates of visits,I don't believe they are going to give me any personal service when I am an actual customer. read more

Bear Camp Cabin Rentals - Vacation Rentals Near Me - Pigeon Forge, Tennessee

As an owner, I entrusted my home/cabin to Bear Camp Cabins with a realistic vision of advancing my property with their promise of fostering a strong revenue, customer service, and advanced marketing technologies that would exceed what i could do on my own. If only this were true. I will not detail or disparage any particular person here as it will not serve the greater good, however what I can say is this; be very careful when choosing a partner for managing your property. Often it is not their abilities technologically, but their ability to be responsive, communicative in healthy ways, and proactive toward their owners. I experienced at 60% drop in revenue over about 100 days from inception of their management. When I requested clarity, communication, and assistance in discovering what could be done to improve, my requests were denied and blame was shifted in multiple directions. The most responsive they were was when I elected to dismiss them as my management company. Within 24 hours, I was released and they had shut down all operations. The irony of that response was not lost on me. I wish no one any malice or harm, but I will share my disappointment and concern for what otherwise could be a great company to work with in a great market for vacation rentals. read more

The cabin was adorable, clean and comfortable. It is located away from the hub bub of Gatlinberg and Pigeon Forge but. Lose enough to enjoy the many activities in both. Also, getting to the national park was super easy. The kids loved the air hockey table and the adults relaxed in the spa. The front porch, with rocking chairs, is a great place to just relax and unwind. The view is incredible. I only gave four stars due to some oddities we encountered. The description says "sleeps 6" which it does very comfortably. However, there are only 4 chairs for the dining table and only 3 forks; both these make sitting down for a meal extremely challenging. Also, we were instructed to put all dirty dishes in the dishwasher and start it on departure, not a problem but with a 3 night minimum stay more dishwasher detergent needs to be available. It would be nice if extra lightbulbs were available as two burnt out while we were there (one over the dining table) which we had to purchase and replace. Finally, the wiring of the lights needs to be checked. In the upstairs bathroom one light was more of a strobe light and the light over the dining table would turn off randomly and we needed to tap or bump it to get it to come back on. Ala in all we enjoyed the visit and would stay again read more

Good vacation. Cabin close to everything. Few minor issues that were taken care immediately. Definitely would rent again.

We stayed at the Daya cabin. Very disappointed, would not recommend this place. Fireplace broken and not repaired until last night of 4, even though we called promptly. This cabin was NOT clean, we went over high touch areas and bannister, mantel were filthy. Had to rewash all the towels as they smelled like mildew. We were given 3.5 rolls of toilet paper (small cheap rolls) for 4 people for 4 days, and no paper towels yet we were promised one. Big rip in the old and thin bedspread. Cheap sheets. 3 chairs at game table downstairs and at table on deck, there were 4 of us. 2 tiny bars of soap per bathroom in what looked like Sweet n Low packets. I expected more for the price. Do not recommend Bear Cabin rentals. read more

We love using Bear camp rentals. Never had a bad experience and the listing price is the price you pay. Very convenient!

Jet tubs are worthless, since there is no water pressure whatsoever, and tubs would take about 2 hours to fill. Fire pit was not worth the trip down, as it was dirty, chairs were overturned. Light over dining room table never worked. Bedroom light in loft stopped working on 09/05. Kitchen lights were beyond dim. Cover over ceiling fan (at roof) in living room is missing. Pool cue tip was broken (we didn't play, but Phillip checked it out). Kitchen had ONE towel and ONE washcloth. Bannister on stairs is very loose. Nails in deck sticking up - found that out by scraping feet on them in the dark. It would be nice if directions for washer/dryer were printed and laminated on inside of door, as there are no instructions on the unit itself. Had to dig the dustpan out from the floor on the side of the washer/dryer. Took a day to heat hot tub up to reasonable temperature. I emptied OLD cigarette butts out of all ashtrays - none of them had been cleaned. Driveway is beyond impossible/steep. An envelope AND a tip jar are a little over the top. Driveway is beyond impossible/steep. Under the recliner and sofa were filthy. Mattress in loft has a dip down the middle, top to bottom. Very uncomfortable. We've paid less for 3 nights in Gulf Shores, in a 1500 sq. foot, 2 bed. 2.5 bath condo, overlooking the beach. WITH FULLY stocked kitchen & baths, (Salt, pepper, oil, spices, zipper bags, saran, foil, etc. - extra kitchen towels, shampoo, conditioner, towels, soap, etc..) IN SEASON. For $2,500 + for 3 nights, you'd think that some of these issues would have been addressed. We won't be utilizing Bear Creek Cabins in the future. Thank you. read more

We had a great stay with Bear Camp at Bear Pointe Cabin. The location was perfect right in between Gatlinburg and pigeon Forge. The cabin was everything that was promised and while other cabins are nearby it felt like a secluded getaway. Layout was perfect for our daily of 4 Each kid had their own queen bed and we shared a roomy and comfortable tempurpedic king bed. The outside area was amazing but it was very cold during our stay so didn't get to use it as much as we wanted. Overall this was a great place to stay it will be at the top of our list when we come back. read more

We stayed in the Cozy Bear cabin. The cabin was beautiful and clean. Nice quiet area. Loved the decor. We'll definitely book through Bear Camp Cabins again! Thank you! read more

DO NOT RENT A CABIN FROM THIS COMPANY! There are so many better rental companies in Pigeon Forge/Gatlinburg area who are professional and provide excellent customer service, as well as maintaining properties the way a property should be maintained. The Enchanted View cabin is filthy. I left it cleaner than before I arrived. Banisters are sticky, cobwebs everywhere, outdated and/or broken appliances, uncomfortable OLD sofas, absolutely gross bed pillows, NO streaming service on any TV except the living room. There's a theater room and no way to stream movies in there. Only a DVD player. What century are we in? What a joke! Fire place doesn't work, No blackout curtains to keep the master bedroom cooler, no ceiling fan remotes, dirty fixtures and ceiling fans, dusty furniture and lamps, hot tub placed where the neighboring cabin can look directly at it so forget privacy. Can't use it anyway, it's filthy and the wood around it is rotting. Porch furniture is ancient and uncomfortable. Dirty bathrooms and urine stains on toilet seats so bad it can't be cleaned. Cobwebs EVERYWHERE. Even a huge thick one between the shower curtain rod and wall. Could have been a spider nest, who knows. The worst part of it are the comments from Bear Camp Cabin Rentals responding to guests who leave bad reviews. (On Google reviews) The most unprofessional, immature comments I've ever seen a company make. Whoever is posting those responses sounds like an aggressive, angry middle schooler. Absolutely ZERO customer service skills on those responses to bad reviews. Don't rely on their website's reviews! Go to Google reviews and Better Business Bureau reviews. We have NEVER had problems with rentals through VRBO or Air B&B or any other rental company. DO NOT RENT FROM THIS COMPANY! Don't be fooled by the free attraction vouchers they offer. You'll be stuck with a strict itinerary for attractions because the vouchers have to be scheduled for a specific date. I don't like "schedules" while I'm on vacation even if it is a free ticket. Look elsewhere if you want a clean, relaxing, updated cabin. read more

I stayed at 1613 Pinewood Way (Strawberry Fields) rentals to me by Bear Camp Cabin Rentals for 4 nights. Gorgeous cozy little home perfect for a couple with a small dog. It was nessels in a perfect location with all of the amenities necessary for a quick getaway. Once we unpacked I decided to mop the floors. As I was lifting all the rugs from the bedroom and living room. I found that all of the rugs were saturated with old pet urine. Guess the cleaning crew cuts corners and was not washing the rugs. I totally understand that the cabin is a Pet friendly rental but I did not want to walk on across the rugs without shoes on let alone want my dog walking across them either. So my hubby and I have folded all rugs and placed they aside so we are not stepping on dirty rugs with old urine on them. I brought the issue to the Cabin rental service and took pictures. Especially since we paid a service fee to have the cabin professionally cleaned after we left as everyone else before us. The rental service did thank me for let them kno. read more

We stayed at Alpine Joy. The guests before us decided to leave a bunch of food next to the cabin so the first day we got to watch the bears. Unfortunately the hot tub was not clean and we were unable to use it but everything else was ok. I would probably stay again with my husband but not my girls as they were disappointed (12 & 7). read more

Had a great stay at the 4 bear den only thing that I can suggest is the downstairs bathroom could use some upgrading take out the tub and put in another walk in shower not many people take baths anymore but its just a friendly suggestion read more