I've been to this business location a couple of times and have had mostly positive experiences.
I had insurance issues on my most recent course of treatment which resulted in me having to have two weeks of sessions cancelled until they could get auth for more visits, though we were back on track quickly after. At my re-eval, we opted to continue with a few more sessions until I got back into seeing my referring MD. Again, for the third time, I had to have my final week of two sessions cancelled to wait for PA. After not hearing from them for a week, I called and left a message inquiring as to the status. I never heard back from them, and received a letter from my insurer a few days later which was a determination letter for a retro auth submitted on my last day in office for my initial dates of service, notifying me of partial denial. By the next week, I still hadn't heard anything, so I ended up contacting my health plan to check and see if a request had been submitted as, working in health insurance myself, I was fairly certain it would be denied if the first request resulted in a partial denial off my initial eval. After reaching out to their group that handles PT PA's, I was advised the only request on file was for the retro-authed partial denial and there were no requests for upcoming dates of service, nor for the additional visits they had said they were requesting when I had to have appointments cancelled for those two weeks. I'm almost four weeks out from my last appointment, still haven't heard anything from them, and my health plan is telling me a different story than what they did.
Given this, I'm not very confident of whoever's responsibility it is out there to handle PA's and return patient phone calls; (even telling me they were still waiting or that they'd decided not to submit because of likelihood of denial would have been appreciated instead of leaving me in the dark waiting). That aside, facilities are nice, staff is pleasant, and have always received great treatment for my knee and back issues. read more