In 2021, I underwent shoulder surgery on both shoulders--one in February and the second in July. I…read moreintentionally scheduled both surgeries within the same calendar year so my insurance deductible and annual out-of-pocket maximum would be met once. I explained my strategy to S2S at the 1st therapy appointment. They said this will not be an issue, and they dealt with similar situations all the time. Everything proceeded without issue until about October 2021. When I checked in for my appointment, I was told I owed a copay, despite my out-of-pocket maximum having already been satisfied. I immediately raised the concern, questioned why I owed this charge, but paid it anyway. I explained my strategy to S2S again, and said that I will not pay any out of pocket expense during 2021, and that we should cancel any future appointments until this was resolved. I was told it must be an error on BCBS's end, and they would get it taken care of, and that I needed the therapy, so please continue my scheduled appointments. They told me at my next appointment that BCBS said I had exceeded my maximum allowed sessions for the year, but not to worry. They would get another prescription from my Surgeon for additional therapy, and I would not be charged anything. I suggested cancelling that appointment until they received the prescription, and BCBS had approved it. They assured me that I would not be charged anything, and they were 100% confident they would handle it. Based on these clear and repeated assurances, I continued treatment in good faith. At no point during my visits was I informed of an outstanding balance, provided documentation of charges, or told payment would be required. After a few more visits, when checking in, I asked for an update. I was told that I had a balance, and that they had been adding charges every time I came. I was very upset, reminded them of our many conversations about this, & cancelled that appointment, and any future appointments. They kept pressuring me to continue my therapy. I told them that if & when they get these charges removed and provided me with written assurance that I owed nothing, then I would return. I never heard anything from S2S until several months later. I was contacted by their accounting department and informed that I had a balance of nearly $700. I again explained the prior assurances made by management. I was told the matter would be reviewed and that I would be contacted if there was an issue. I never heard anything else from S2S, until more than a year of no communication. It was their accounting department asking if I contact BCBS and appeal their case and try to get BCBS to agree to pay the balance. I agreed to help, and spent almost 4 hours working directly with my insurance provider trying to appeal the charges, but was unsuccessful. I promptly relayed this information to S2S. They thanked me for trying and hung up. I assumed that was the end of it. Nearly four years after treatment, I was contacted by Meredith Tittle (the owner) offering me a payment plan, despite the prior assurances that these charges would never be my responsibility. I informed Meredith (in detail) about every conversation I had with her people. Soon thereafter, the account was sent to collections and reported to the credit bureaus, but the new amount is over $1,000. This dispute is not about ability to pay--it is about reliance on repeated representations made by staff who stated they had authority and assured me I would not be charged. Those assurances were the sole reason I continued treatment. My advice to others is simple: do not rely on verbal assurances from S2S regarding billing or insurance coverage--get everything in writing.

I love this studio! I have been here for about 5-6 classes and love their instructors and they are…read morewell educated and passionate about teaching throughout their various Pilates classes. The office staff is very kind and greet you as you're checking in.

My husband and I found this gym when we moved to Denton 2 years ago. I called the number listed to…read moreask a few questions and was pleasantly surprised when the owner, Jason, called me back personally. We had a great chat and made sure to answer all of my questions fully and didn't make me feel rushed at all. My free intro class was coached by Chloe. She was very welcoming and so were the other members. Chloe did (and always does) a great job teaching each movement and proving effective cues all while keeping a fun and upbeat vibe! My husband and I have been members for 2 years now and it's safe to say it was the best decision we could have made. Not only did we find a great, safe, and fun place to workout, we have met some of our best friends which has made Denton feel like home faster than we could have ever expected. Jason and Molly have since moved the gym to a bigger and better location and as a member I feel super spoiled every time I walk in. The equipment is well maintained and there is plenty of space to workout without bumping into fellow athletes. They have adjusted SO well to accommodating new safety standards due to COVID-19. Each athlete is able to workout in a designated area safely spaced from others. They also added several new programs that can be done at home for those who still do not feel safe. Jason and Molly are constantly evaluating how they can add more value to their members and take feedback to heart. If you're looking for a great gym, quality coaches, and an inclusive community, then you will love this place! :)

90 Day Update: The MVMT Lab is more than just a gym. It's an incubator of awesomeness! I get…read moreexcited to go workout with such amazingly supportive and inspiring humans. In 90 days my body has changed in noticeable ways, and I'm definitely getting stronger. I've never stayed this committed to a workout regimen this long, and that's 100% because of how amazing this gym is. I've never once been intimidated, made to feel inferior, or pressured into doing a movement that might cause an injury. In my experience at The MVMT Lab: Every movement is modifiable. Every workout is achievable wherever you are in your fitness journey. The culture is inclusive, diverse, and wonderfully positive. Every coach is well-educated and informed about how to make sure you're moving safely with good form. The other athletes are super supportive and encouraging af. If you're on the fence about trying CrossFit, The MVMT Lab is an amazing spot to get you moving on your fitness journey!

Tobi and Elite Fitness changed my entire lifestyle around fitness (for the supremely better)! His…read moreevaluation led to training which over time led to nutrition, and really, a solid wholistic approach! Cannot say enough about the price point, quality, results, and structure his program gave me for 3+ years. Upon moving to Austin, I was promptly faced with double the price point for comparable services/routine - miss me some Elite Fitness, and Tobi Fisk - they ROCK!! (I'm 47, pretty fit, super active and avid mountain biker and skier)

From the owner: Elite Fitness & Performance is locally-owned Premium Personal Training Studio located in Highland…read moreVillage. Elite is owned by Tobi Fisk who has been serving clients in the DFW area since 1996. Elite offers a variety of services which includes private and semi private personal training, small group personal training, and sports conditioning for individuals and teams. Our experience and our network of like minded professionals set us apart from the competition. So whether you are beginning your athletic journey, wanting to lose some weight, or needing to learn how to do functional strength training we want to be your trainer and training facility.

A.D. is an excellent trainer. Delightful human who makes you want to work hard. And he will make…read moreyou. Came as a recommendation from friends, and he is worth every penny.

From the owner: Redefine your relationship with working out at We Fix U Fitness, where we'll make you laugh and…read morekick your ass. Our belief is that by creating a no-nonsense space for personal training, clients are encouraged to let their guard down and raise the bar on what they thought they could do. Because part of achieving goals means surpassing self-imposed limitations, our trainers provide high-energy routines that offer zero room for you to question what you're capable of. By promoting proper form, our results-oriented program ensures a safe, healthy workout for maximum results. With 25 years of experience, rest assured we'll get your pre-baby body back or have you try-out ready in no time.

LOVE LOVE LOVE this gym! I love the environment, the people, the classes, everything about it! From…read moremy very first visit, the owner has been very friendly and helpful in answering any questions I have regarding my payments and the classes. And when attending group classes, if I cannot do a certain exercise, they have been accommodating with giving me alternates. And my personal trainer, Moy as well as all the trainers are wonderful! Highly recommend!!

This gym is the best! My experience there has been phenomenal. The staff is wonderful, cheerful and…read moreextremely helpful. My trainer also does Physical therapy with my child (autistic child). There is a room upstairs that we work in with her ( we call it the turf room). She is so comfortable there. Normally it takes her a long time to enjoy places, not at this gym. She went nuts! She ran and giggled. Sean with Smak fitness is amazing. I swear by this gym the staff and the amazing atmosphere. Would recommend to everyone.

I've been a client of Lisa's since 2015. On top of the fact she is just plain awesome, she'll cater…read moreto your needs, goals and physical abilities. I highly recommend her for you Fitness needs.

From the owner: My passion is teaching people how resistance training combined with cardiovascular fitness and…read moreproper nutrition creates a strong, lean, healthy body. Invest in your health today with my results-driven training. Message or call now for your free consultation.

Brickhouse gym has members that act like they own the gym. I personally was confronted by an…read moreindividual over a fan being on and was ready to fight me over it. I am 60, this guy upper 30's maybe 40's and juiced up on roids with a bad attitude and he was ready to fight. The gym is hot, the equipment is old and the staff is nonexistent. I did cancel my membership and searching for another gym. Not sure if owners are aware of the issues, but maybe if they read this, they will make improvements. I join gyms to work out not to have a fist fight over whether a fan is on or off because of the heat.

I came to visit my daughter for the week and searched for a gym. Brickhouse was exactly what I was…read morelooking for. The equipment is older but that didn't matter at all. It does exactly the same thing for your muscles. The staff was extremely nice and very accommodating. I paid $20 for the week and it was totally worth it.

OTF locations never disappoint and OTF Flower Mound was no exception. The booking and check-in…read moreprocess was seamless. The front desk staff were welcoming and friendly. Icing on the cake was getting to take OG Coach Dana's class after a few years. She is awesome! The studio is spacious and loved the overall layout. The facility is well cared for and maintained spotlessly. Conveniently located with plenty of parking.

I have been a member of Orangetheory for a decade. In that time I have frequented many studios…read moreacross the US. That should speak volumes to the extraordinary workout that it is. You never regret showing up! Being new to the area I transferred my membership with no hassle to the FloMo studio. I was instantly able to pick up from where I left off. The team at the studio have made me feel incredibly welcome and have made my move to Texas that much easier. I enjoy all of the coaches, each bringing something different to each class. They are thoughtful people and really want you to get the most out of your workout. Thank you coach Sarah, Dana, Julianna, Ashley, Amy, Meghan, and Denise. Jaydan, Betti, Breea, and Annabelle, I appreciate your welcoming smiles each day I walk through those studio doors. Until I see you again under the orange lights.

Good prices and amenities! Easy to come anytime and have always felt safe; yes there are panic…read morebuttons everywhere. Massage chairs are a plus when you get a little sore. Tanning beds are nice if you are needing a little vitamin D therapy.

Great gym. Great price. The owners are very nice! It's small and not overly crowded. Locker rooms…read moreand the fitness floor are always clean. They have spray bottles everywhere so everyone helps to clean up after usage.

FBBC is THE best place to work out! The small classes and the coaching make you feel like you are…read moreworking out with a personal trainer, but not at a personal training price. Les, the owner, is inspirational, friendly, and supportive. Great place to be in Highland Village!

From the owner: Every Level Fitness is a results driven and energetic fitness and fat loss workout program that…read moreincludes motivation, accountability and dynamic resistance training; all designed to get you the body that you want in a safe, fun and non-intimidating atmosphere. Every workout session is led by an experienced, certified personal trainer and is designed to be fun, supportive and challenging, while burning maximum fat, in minimum time. Personalization is key to getting the best possible results, which is why our workout programs are modified to fit your goals and individual fitness level. But unlike working one-on-one with a personal trainer, our workout programs are done in a group setting which makes them fun, motivating, challenging AND it keeps the cost of the program affordable compared to private one-on-one personal training sessions.