We had an absolutely amazing experience at UNICO Riviera Maya! Everything about our stay was…read moreincredible, from the beautiful resort to the outstanding service. The food was especially delicious, and every restaurant exceeded our expectations. The French restaurant was hands down our favorite -- the food was phenomenal! A special thank you to Mario for all of his help throughout our stay. He went above and beyond to make sure we had everything we needed and truly made our experience even better. We highly recommend UNICO Riviera Maya to anyone looking for a luxurious, relaxing vacation with incredible food and exceptional service. We can't wait to come back!

Overall, we had a good stay and enjoyed our honeymoon here. The property is beautiful, the pools…read moreare great, and the staff was consistently friendly throughout our trip. The bars were excellent, and compared to many other all inclusive resorts in the area, the pricing felt very reasonable. The restaurants were also a highlight. There was a good variety of options, and we generally enjoyed the food across the property. My biggest complaint was the constant push to sell the membership program. We received calls to our room at 8 a.m. three mornings in a row asking if we could schedule a meeting to discuss membership options. It became frustrating pretty quickly. What really surprised me was that when I mentioned this issue during checkout, the staff member still tried to pitch the membership while I was actively complaining about how pushy the sales tactics had been. It was honestly a little wild. The only other downside was the main pool seating situation. If you're hoping to grab two chairs together, especially later in the morning, it can be surprisingly difficult. That said, the friendly staff, great pools, solid dining options, and reasonable pricing made for an enjoyable stay overall. Just be prepared for some very persistent membership sales pitches.

The resort is right on the beach. Even though it is seaweed season, the workers kept it cleaned up…read moreand the beach was still beautiful! There are quite a few restaurants to choose from and each one we ate at was really good. My husband loved the pizza though! There was several pools but our favorite one was the lively one (they have quite ones too). The bartenders remembered us and remembered our drinks. Arturo was great! We had a Junior suite with a swim up pool and the workers came out every day to clean it. Our concierge Luis was amazing ! He made sure we had a special stay. We were celebrating our anniversary and he made sure our room was decorated with rose petals and fresh flowers. I highly recommend this resort! Ask for Luis!

Secrets Akumal Riviera Maya is a beautiful resort with gorgeous grounds and a wonderful atmosphere…read more Unfortunately, several aspects of our stay fell short of what we expected from a luxury, five-diamond property. Shortly after checking in, we were asked to meet with a "VIP" manager. What sounded like a brief welcome meeting turned into a sales presentation for a vacation membership. We were told it would involve approximately 90 minutes over breakfast, and we agreed because of the offered incentives, including $500 in spa credit. Instead, the presentation lasted more than three hours and involved repeated attempts to persuade us to purchase. While we understood that the resort markets these programs, the length and sales pressure should have been explained more clearly. Losing most of a vacation morning was frustrating. Our room was another disappointment. We had booked a partial ocean-view room, but the view consisted entirely of trees. At our first dinner, we were sixth in line. The guests ahead of us were seated near the oceanfront windows, while we were taken to a table in the back near the kitchen and salad bar, despite many open tables in the more desirable section. On its own, this might have seemed minor, but it contributed to our overall impression. The spa experience was also inconsistent. The resort did honor the $500 credit, which we appreciated. However, during our first visit, we watched other guests being escorted to the locker rooms and given robes and slippers, while we were taken directly to the waiting area in our resort clothes. We were not offered access to the locker rooms, steam room, showers, or other amenities. After our massages, we were simply escorted out. The massages were fine, but the overall experience did not feel comparable to what other guests received. We raised our concerns with a front desk manager, who listened and made a genuine effort to improve our stay. He offered either a room with the partial ocean view we had booked or an upgrade to a swim-out suite in the more convenient central area. We chose the swim-out suite and appreciated the upgrade. He also provided a complimentary beach cabana. My second spa visit was much better. I was properly welcomed and offered access to the amenities. The spa manager personally apologized for what he called a miscommunication during my first visit and gave me a gift bag of spa products. I appreciated the gesture and his effort to address the issue. After speaking with management, we were also instructed to tell our concierge where we planned to dine each evening. From then on, we were seated in better areas of the restaurants. While we appreciated the improved treatment, it reinforced our feeling that the service we initially received was not the same as what other guests were receiving. The food throughout the resort was just okay. Nothing was terrible, but it did not meet our expectations for a property at this price and reputation. We have stayed at several other highly rated all-inclusive resorts in the region, many of which were less expensive and not marketed as five-diamond properties. Based on our experiences, we would rank nearly all of them above Secrets Akumal in terms of overall service, dining, and consistency. As an LGBTQ couple, we were also left questioning whether we were treated differently. Secrets advertises itself as gay-friendly, which helped us feel comfortable choosing the resort. I cannot say with certainty why our experiences differed from those of other guests, and I do not want to accuse individual employees of intentional discrimination. However, the repeated differences we noticed--from restaurant seating to the spa experience--left us wondering whether being a same-sex couple played a role. No guest should leave a luxury resort questioning whether they received the same level of welcome and service as others. To the resort's credit, management responded thoughtfully once we raised our concerns. The room upgrade, beach cabana, improved restaurant seating, second spa experience, apology, and gift were meaningful gestures. However, it was disappointing that we had to complain before receiving the level of hospitality we expected from the beginning. This was an important trip for us, and I proposed to my partner during our stay. I had hoped Secrets Akumal might become a special place we would return to for anniversaries. Although the resort is beautiful and management made a sincere effort to improve our experience, the inconsistent service, disappointing food, lengthy sales presentation, and concerns about unequal treatment left us unwilling to return. Secrets Akumal has many positives, but the setting alone was not enough to overcome the problems we experienced. We will always remember getting engaged there, but we will choose another resort for future celebrations.

From Members Albert and Melissa Pascual…read more Once again An Exceptional Experience at the Seaside Palms, From the moment you arrive, the experience is truly exceptional--from housekeeping and the chefs to the waitstaff, everyone takes great pride in providing outstanding service. The activities staff goes above and beyond to create memorable experiences, while the meals are simply marvelous. The landscaping staff deserves special recognition as well. They complete their responsibilities with tremendous pride, passion, and attention to detail, keeping the grounds beautiful and welcoming. The butlers take great care in making sure every experience is special and memorable. Their attention to detail and commitment to exceptional service truly stand out. As a member, I especially look forward to the Annual Galas. They are absolutely out of this world! Filled with excitement, fun, elegance, and entertainment, each gala is a true extravaganza and an experience that you will never forget. It is the combination of the incredible staff, beautiful surroundings, exceptional food, and unforgettable experiences that makes being a member so special. Albert and Melissa Pascual

No. No. No. I've stayed here before and we have LOVED it, so much so we tell family and friends to…read morecome here. This trip was terrible! 1) We booked 2 ocean view, Swim out, at seaside suites. We arrive and are told Seaside Suites is closed for renovations and that we would be moved to the sister property which was to be an "upgrade". 2) Where we were moved (Seaside Palms) wasn't bad. Room was nice enough without problems AC saved us! It was still a swim out but no ocean view. 3) To make up for this issue they gave us hotel credits. We thought that sounded great! Booked a romantic beachside dinner, spa day, dinner upgrades. Well we check out and nothing made sense. Somehow we owed almost 1k USD. Credits were in Spanish and in pesos. We know we were screwed. No one could help figure it out. 4) All of the food was just mediocre. Really lacking Reason I'm giving 2 stars over 1, the room we ended up with was still good. We relaxed and spent time together. The staff. Always kind. Always helpful. Ps. Early July is not a good idea! So hot, so humid, and seaweed everywhere. Beach was a no go.

The resort is 5 star for a reason. Service, Ambiance, 8 Restaurants on site including Infinity…read morePools and Private Beaches along with Top Notch Concierge Service. Shuttle service along with Your own Butlers per Unit. What other resort in the area offers this type of stuff.

I don't know why the reviews are bad here! The food was phenomenal, best I've ever had at an all…read moreinclusive hotel, there's a shuttle that takes you around the resort and connected resorts. You get a butler to make reservations for you. There's a cabaret show (yes it's paid entry but discounted for TRS Yucatán guests. Nightly entertainment was great. The alcohol was actual name brands.

We were staying at nearby TRS but walked over here several times for drinks and to shop in the gift…read morestore which is by far the largest of all four of the attached resorts at this complex. The gift shop has all items that you might want or need. They had a large selection of handmade glass plates (expensive) and some glass figures as keepsakes. They sell medicines and snacks also. The grounds are nice and the lobby and dining is all walkable and easy to navigate. This is probably the least fancy of the four but we liked it. *Note - we did not stay here - my review is based upon ambiance of the lobby and shopping as well as the beautiful walkable grounds with the ponds and walkways around the pool and to the beach.

Bad service! If you don't have dollars hanging out somewhere visible, these people will not be…read morecourteous or hospitable at all. My question to the staff- if I am at an all inclusive hotel, the rooms are basic and so is the food ...I am paying a large amount of money for the service I am getting , so if I don't tip at every step, every cup of water , every coffee, every hello- I should be still getting a the hospitality that is aldready included in the price.

I had a wonderful off season stay from September 9th thru the 15th. The food was consistently…read moreexcellent but the restaurants did rotate when they were open so check to see which will be open in the evening. The service was outstanding with friendly attentive staff. I loved the resort app that told me what activities were available everyday, Some of the activities offered are yoga in the mornings, sound healing in the evening, paddle boarding all day, water aerobics at 11. Turtle talk in the afternoon. Latin dancing in afternoon. Monday there is a turtle painting class. It was empty during this off season time so there was always a chair or cabana available at the pool or down at the beach no matter what time you went. You could always get a seat on the main lobby bar and get a seat at a restaurant with hardly any wait at peak times. The first three days there was barely any sargassum. It did come in heavy around 2 pm my fourth day but the team works hard every morning to clear it on the main beach area. I will be happily returning during this off season.

Exceptional hotel, service, food and drinks! Super relaxing hotel. The rooms are clean and the beds…read moreare a cloud to sleep on. Above all, the staff are professional, courteous, and there to make sure your stay is perfect. There is live music every night and activities you can do throughout the day if the weather permits. Unfortunately, we went during high seaweed season (June and July) so we couldn't enjoy the beach much, but it did look like an awesome bay. Will def recommend for those who are craving a relaxing and quality vacation.

We had a great stay at Grand Palladium White Sands. One of the highlights for me was the gym. It…read morewas well equipped, clean, and one of the best resort gyms I've used. I also really liked that guests can use the pools at the other two resorts, including Colonial. It gave us more options and made the resort feel even bigger. A couple of things could be improved. I wish breakfast and lunch hours were longer, especially since the restaurants are spread out across different areas of the resort. It can take time to get from one to another, so extended hours would make dining much more convenient. The other issue was the shower in our room, 5633. The hot water never got hot, and the shower was consistently freezing, which was disappointing. Despite those issues, we had an enjoyable stay and appreciated the amenities and the ability to explore the neighboring resorts!

The resort is nice, pools are clean and the rooms were nice. Plenty of shuttles for transporting…read moreand that made it much easier to get around. Buffet had practically the same food every night and the other restaurants did too. This was surprising because Grand Palladium in Jamaica had much more variety. Staff was less attentive than we are used to at Grand Palladium, they didn't seem as interactive and happy for us to be there. The exception was Alejandro and the staff at the buffet who provided exceptional service. The property is pretty large so a lot to explore. Bars had good options, so that was nice. The main complaint with the resort was the sargassum outbreak, which made enjoying the beach practically impossible because of the smell and no access to the ocean without wading through the moss. First time I've been to a beach resort without being able to hang out in the beach. I understand though that this is not the resorts fault and cleanup would have been insurmountable. Overall, good visit and we enjoyed our time there. Back to Jamaica for us next time for sure.

We stayed at Maya Beach Resort for 4 nights. This was our first time staying at a Barceló property…read more Although I can see where the bad reviews are coming from when I compare it with other places we have stayed in Cancún previously. The 4 stars are not for the food but rather the amount of things they have for all ages. Every night they have some kind of entertainment for kids and adults, the casino, the free water activities like kayak, snorkeling, and more. The Maya Beach room as a premium member was roomy and clean. We had an ocean view which was nice with a jacuzzi tub in the balcony. The bed was okay, the pillows were pretty flat. The pools and the kid pool area were great. We were able to go to all 3 pools for other locations. Caribe did have the best kids pool if your kid is older; we didn't go because our son is only 2. The beach area is very tropical with lots of palm trees and shade and lounge chairs that you can enjoy. All the workers were super nice and welcoming. Now the food isn't their strongest suit at this place. They had made a reservation prior to us arriving for all 4 nights, which was nice because we didn't have to deal with "sorry, we are full". We tried the Italian, Spanish, and hibachi. Italian was straight NO for us. It lacked flavors, the pasta was uncooked, and the pizza was whatever. The salad bar at Italian had everything warm, and we went at 7 p.m. Don't even get me started with their cannoli as dessert; just order ice cream. The hibachi we went to was whatever as well. I thought the fried rice and meat they cooked was salty, and you can order one item per each section (appetizer, main dish, & dessert). Spanish was not WOW but was for sure better than the other two. Salmon was cooked nicely, and my husband had lamb, and he said that was yummy. I did order lentil soup, and somehow they brought me garlic soup, which was a bowl of salt with water basically. Buffets: we did try two of their buffets - the main one by the Maya Beach reception and the bar and grill by the pool. The breakfast at the main was had good selection of everything for everyone. Of all 4 days we stayed there was one day where we felt the lunch buffet wasn't good. We mainly didn't like the bar and grill by the pool and felt that place just lacked a lot of food options. We did have free room service with our premium level however the menu items were not at all appetizing for us to order anything. You can't get food ordered by the pool like other resorts so if that's something you like this place lacks that's. The drinks were okay nothing amazing just like any other all inclusive resort. The premium lounge did have patron and some other bit known brand alcohol for self service. What i also noticed is that they didnt have a coffee shop on site anywhere to get good cup of coffee. They have automatic coffee machines that you can get your cappuccino and latte and stuff. Overall we enjoyed our stay due to the activities and things to do and the tropical ambiance of the resort.

We came to Barcelo Maya Caribe the last week of july with a large group. This was my 2nd time…read morestaying here and we were very disappointed in the drop off this time round. Lets start with the rooms. Rooms are outdated, lamps dont work, shower grout is cracking, they didn't provide hand towels for the bathroom and each time we asked they said they were out. On our third day, there was a huge water leak on the third floor that caused water damage on some of the rooms where they had to move one of our friends to a separate room. The TV channels were mainly Spanish with hardly any English options. Also they say the rooms fit 4 but if your going with older kids, you will be very crammed with hardly any space to move around. We also killed 5 large spiders during our stay as they would crawl into our luggage. Mini fridge was small and they never re-stocked our fridge with beers or water throughout the week. When we had came in 2019, they would restock us daily, including liquor. Appears as though those days are long gone. Now to the food, the buffets served cafeteria food, with breakfast probably being the best thing they served. Some of the better options such as the fried fish, was limited and you had to look for it. There were coffee machines to serve yourself and was disappointed that there wasn't a coffee shop on site. Similarly, the liquor being served was low quality and the bartenders were inconsistent in serving better liquor, which told me it all depended on their mood or if they thought you would tip them. You have to upgrade to a premium bracelet for better liquor but even then the liquor was still low quality. For the reserved dinners, we selected the mexican, Spanish, Japanese and French dinners. By far the best dinner was the Japanese teppanyaki with the Spanish and French restaurants being decent and having a good ambiance. However the mexican food was a huge disappointment. They were skimpy on the portions, the food came out cold, and the meals lacked flavor. When we asked the waiter about the cold food he told us it was because it was already past 9 pm, as if that's an excuse to serve us cold food. The waiter looked annoyed at us and we felt they were rushing us out of there. Considering this is Mexico, we would have expected a much better experience in the mexican restaurant, but it was a complete let down. The night we had french food, we sent our kids to have Italian. They were disappointed that they had ran out of appetizers and the food wasn't good. They were in and out within the hour which was shocking. Finally, the pools and the beach were decent and probably my favorite part of the property was the gym. The grounds are so vast that it never felt too crowded which was a positive. They also had different events and shows happening every night so that was also a positive. The bowling alley became an insurance policy for us on food and coffee whenever the dinner was bad so I do give a thumbs up to the bowling alley. Considering we came with a large group (18 to be exact) hoping for the experience we had the first time, this was a complete let down. We would never come back and would urge people to do their homework on what really matters to them before booking.

Thank you so much Diego, Cuellar, Eddie, Pau, Leo for amazing hospitality. Our stay was absolutely…read moreamazing and they went above and beyond for our stay. It has been an absolute pleasure to stay at Royal Catalonia Tulum.

I think Catalonia Royal Tulum is a solid 3.5 star experience. It is definitely not some amazing…read moreresort but for what it is and how much it is, I think it does the job. I would like to shout out how clean this resort is. The room was very clean and the rest of the resort is very clean as well, including the beach and the pool. The food though is not great. There are some items that are better than others but the food is pretty mid otherwise so don't come here if you really really care about that. Although the food is not the best, no one got sick and that's all that really matters! The portion sizes were also weird -- some things were tiny and some were averaged sized. It was hard to gauge how much food you're ordering. Some things to note -- I do think it's worth it to pay up for the privileged room. It gains you access to the Bloved restaurant which without it means you can only eat breakfast and lunch at the buffet (which is fine but that would drive me crazy).