Overall, we had a good stay and enjoyed our honeymoon here. The property is beautiful, the pools…read moreare great, and the staff was consistently friendly throughout our trip. The bars were excellent, and compared to many other all inclusive resorts in the area, the pricing felt very reasonable. The restaurants were also a highlight. There was a good variety of options, and we generally enjoyed the food across the property. My biggest complaint was the constant push to sell the membership program. We received calls to our room at 8 a.m. three mornings in a row asking if we could schedule a meeting to discuss membership options. It became frustrating pretty quickly. What really surprised me was that when I mentioned this issue during checkout, the staff member still tried to pitch the membership while I was actively complaining about how pushy the sales tactics had been. It was honestly a little wild. The only other downside was the main pool seating situation. If you're hoping to grab two chairs together, especially later in the morning, it can be surprisingly difficult. That said, the friendly staff, great pools, solid dining options, and reasonable pricing made for an enjoyable stay overall. Just be prepared for some very persistent membership sales pitches.

Overall, nice place. Most of the staff were friendly and kind. However, a couple of staff members…read moresaid some rude and hurtful things in Spanish assuming we didn't understand it. The beach area was a seaweed sanctuary and basically not appropriate for swimming. The wildlife are bold when it comes to approaching guests and trying to steal food. Honestly, would never return. I can't see paying a lot of money for a resort that staffs such rude and distasteful staff members. You would be better off going to another nearby resort.

What an amazingly beautiful resort. It feels like you're walking through a jungle. We had a great…read moretime during our company outing. The staff really took great care of us. I enjoyed the food and drink options thoroughly! I also got a massage at the spa, which was awesome. Very relaxing and professional. Be careful, it's very easy to get lost!

My girlfriend was sexually assaulted by a staff member at Secrets Tulum during a spa treatment, and…read morewhat the hotel did afterward was almost as disturbing as the assault itself. They blocked the police I called from entering the property. There is now an open criminal case with the Quintana Roo State Prosecutor's Office -- file FGE/QR/TUL/DEL/4225/2026, assigned to the Specialized Prosecutor for Sexual Crimes, Tulum. That's an official case reference anyone can verify. Do not give this resort your money. The moment my girlfriend told me what the male spa staff member had done to her, I got her out of the spa and went straight to management. The manager's response: "I know him, he would never do that, I've known him for 3 years." I called 911 myself. Police arrived -- and hotel staff refused to let them through the gate. I spoke to officers through a fence while management told me police were "on the way." When I asked for the staff member's name and the manager's own name: "for privacy reasons we cannot tell you." I have that refusal on video. A front desk employee covered her name tag with her hand. Three men then came to our room who said yes when I asked if they were police -- then claimed to be "from the prosecutor's office" -- covering their badges and refusing to give names or ID numbers for two hours, while my girlfriend, the victim, was too frightened to leave the room. She never got to speak with the real officers, because this hotel turned them away. Imagine how you would feel, knowing the actual police couldn't help, we couldnt just leave because the hotel controlled the gate, and they had security waiting and following us as soon as we left our room. It was terrifying. We don't speak Spanish and were given no translation or victim support of any kind. Security followed us until checkout and wouldn't let our driver through the gate until our card was charged in full. We left the moment we could arrange transportation. Formal complaints are filed with the Quintana Roo prosecutor's office, Hyatt corporate and its ethics line, Mexican consumer and tourism authorities, and the Government of Canada. When it mattered most, this "5-star" resort protected their staff member and stonewalled the police.

Just back from a week at El Dorado Seaside Suites in Mexico…read more We spent the week there during Día de los Muertos and it was incredible -- they really go all out with the celebration! The resort grounds are spotless, and the staff couldn't be more genuine or helpful. Now, this isn't a full-blown five-star luxury spot, so keep expectations realistic, but for the Bang for your Buck, Seaside Suites is one of the best values out there. Bali Beds: 10/10 -- free, first-come-first-serve, and perfect for a lazy beach or pool day. No need to pay extra like at some of the fancier resorts. Food: 7/10 -- not Michelin-level, but solid, and room service was always on point. Beach: 9/10 -- calm, clean, and perfect for morning walks. Pools: 7/10 -- great vibe, never overcrowded. Vibe: Totally chill -- perfect for relaxing, unplugging, and recharging. They've even added more inclusive perks now, like daily excursions to Maroma Beach and the Animal Sanctuary -- a really cool bonus that adds even more value. Yes, it's about an hour and fifteen minutes from the airport, but do a private transfer and it's no big deal. Overall: 8/10 or 4 out of 5 -- clean resort, great service, peaceful vibe, and solid value that keeps us coming back. Just my honest opinion -- everyone's experience is different, but if you have questions, feel free to drop a comment and I'll try to answer.

I cannot wait to come and stay here again!…read more The property is so secluded and so beautiful, the shuttles take you all around the property and are speedy. All of the staff are happy and incredibly helpful. The room was comfy and the AC kept the humidity under control. We had a swim up room right on the beach and wow. You just can't beat the views. The food was mediocre, and I wish there were more dining options. But overall the experience and vibe was so relaxing. Not a party resort, definitely a more middle aged group; but still enough of a "party" element.

TRS Yucatan was okay overall, because it was a mix of good and bad. We stayed for 5 nights and this…read moreis our third AI resort in Cancun (also did Excellence and Wyndham Alltra). I would not stay here again. The resort is enormous. We explored most of it for fun. Walking in some of the jungly paths was neat. Be aware there are four separate lobbies (one for each "resort" in the complex) and they are not connected, even if you are right next door. So if you want to go to a restaurant or entertainment elsewhere, you need to take a cart or walk a decent bit. We checked out the "secret" pools outside TRS but they weren't really worth it. The only reason to leave the TRS section is to go to some of the other dinner restaurants and bars (Churchhill's, Sports Bar), see entertainment, or go to the far away TRS-only beach. GOOD Our garden view room was very well maintained. We were on the third floor. We liked the premium design and finishes. We liked the overall resort grounds and facilities. Breakfast at Helios, which had some a la carte options as well as an enormous buffet with sweet, savory, fruit, Mexican options, and American options. Casual Mexican food at some of the beach snack bars. The bars and liquor options. The TRS area of the beach, although it is all the way on the opposite end of the resort from TRS, on the edge of the non-Palladium resort next door. They have a small lunch stand and bar, chairs with lots of shade, palm trees, small beach (not much if any seaweed/sargassum), We didn't use the butler much, but they made dinner reservations for us. Staff generally friendly. Easy to get a ride on carts to take you around. Seeing some local animals like flamingos, lizards, and coati. TRS areas are child-free. I walked around the non-TRS lunch buffets to compare to TRS, and TRS did seem to have better lunch options. I emailed the resort in advance and they sent me a preferences sheet which was mostly unnecessary, but we picked two bottled of liquor (included) and they put the correct ones in our room. The pools were nice. We liked the infinity pool and the salt water pool. Gelato at Helios lunch, guac available in many places, BAD The dinner restaurants were all bad. I would not return to any of them by choice. A few dishes here and there were okay, but some were terrible, like the desserts at Brasio (inedible because so much gelatin), the ice cold side dishes at Goucho, and the poor excuse for a "ribeye" steak at Goucho. Just inexcusably bad, given the "premium" advertising. It can be difficult to get reservations. It's impossible on first night you arrive (we had to walk into Brasio early) and some TRS restaurants are closed on some nights. Not much variety for lunch; the two a la carte restaurants are similar, and the pool/beach spots are all similar (tacos, burgers). There was very little for activities and entertainment. There is some nightly entertainment in the non-TRS areas. We saw a Jersey Boys show there and it was awful, we walked out. Other entertainment did not appeal to us. Really bad options and quality for a "premium" resort. TRS didn't feel as premium as it should have. We should have had amazing restaurants, great entertainment, preferred reservations at all non-TRS restaurants, more available bali beds (no, you need to be PTC member), more premium liquor, slightly better mini bar. We didn't get a welcome towel or drink at check in, but some people did. Menu descriptions/translations were low quality. All the restaurant decor was really generic and lame. No hot tubs anywhere. Pools can be chilly at times.

The resort is 5 star for a reason. Service, Ambiance, 8 Restaurants on site including Infinity…read morePools and Private Beaches along with Top Notch Concierge Service. Shuttle service along with Your own Butlers per Unit. What other resort in the area offers this type of stuff.

We were staying at nearby TRS but walked over here several times for drinks and to shop in the gift…read morestore which is by far the largest of all four of the attached resorts at this complex. The gift shop has all items that you might want or need. They had a large selection of handmade glass plates (expensive) and some glass figures as keepsakes. They sell medicines and snacks also. The grounds are nice and the lobby and dining is all walkable and easy to navigate. This is probably the least fancy of the four but we liked it. *Note - we did not stay here - my review is based upon ambiance of the lobby and shopping as well as the beautiful walkable grounds with the ponds and walkways around the pool and to the beach.

Bad service! If you don't have dollars hanging out somewhere visible, these people will not be…read morecourteous or hospitable at all. My question to the staff- if I am at an all inclusive hotel, the rooms are basic and so is the food ...I am paying a large amount of money for the service I am getting , so if I don't tip at every step, every cup of water , every coffee, every hello- I should be still getting a the hospitality that is aldready included in the price.

Exceptional hotel, service, food and drinks! Super relaxing hotel. The rooms are clean and the beds…read moreare a cloud to sleep on. Above all, the staff are professional, courteous, and there to make sure your stay is perfect. There is live music every night and activities you can do throughout the day if the weather permits. Unfortunately, we went during high seaweed season (June and July) so we couldn't enjoy the beach much, but it did look like an awesome bay. Will def recommend for those who are craving a relaxing and quality vacation.

I visited this resort over the summer and it's ok. There are definitely a lot of highlights which…read moreinclude : a great spa- the ladies working there were great and I had a very relaxing prenatal massage, nice large pools and access to a beach area, location overall is somewhat secluded which generally makes you feel safe. Downsides were: food/drink quality - nothing I ate or drank here blew me away, including buffet or specialty restaurants, availability of daybeds are limited- if you don't wake up before 7am to snag one, they all will be occupied by either people or their belongings marking territory, limited activities if you're not into snorkeling or water stuff. They had a tequila tasting and one night claimed to have salsa lessons but that didn't happen. The rooms are ok but getting to them, you'll see lots of bugs. I guess it is the middle of the jungle but be prepared!

We had a great stay at Grand Palladium White Sands. One of the highlights for me was the gym. It…read morewas well equipped, clean, and one of the best resort gyms I've used. I also really liked that guests can use the pools at the other two resorts, including Colonial. It gave us more options and made the resort feel even bigger. A couple of things could be improved. I wish breakfast and lunch hours were longer, especially since the restaurants are spread out across different areas of the resort. It can take time to get from one to another, so extended hours would make dining much more convenient. The other issue was the shower in our room, 5633. The hot water never got hot, and the shower was consistently freezing, which was disappointing. Despite those issues, we had an enjoyable stay and appreciated the amenities and the ability to explore the neighboring resorts!

We stayed at Grand Palladium White Sand for a week (for a wedding), and it was mostly good! The…read morecheck-in process was simple, and I really liked that the wristbands were also the room keys. Between all the connecting resorts, the property was massive, and a little tricky to navigate at first. Luckily, it was pretty easy getting a golf cart to your destination, if you didn't feel like walking. We spent a lot of time at the White Sands and Colonial pools, which both had swim-up bars. The beach was also nice, although there was some seaweed, and parts were restricted due to the presence of lionfish. Our room was very spacious, and I loved the rain shower head. There was also a separate bathtub/jacuzzi, but we never got around to using that. The bed was comfortable and having a little balcony was nice. We did wake up to a leak in our ceiling one morning, but they impressively quick about getting that fixed. The food situation was hit and miss. The buffets had a huge selection, but the quality of the food really varied. They were also open/closed at odd times, and it was strangely difficult to find food at some points in the day. The Xtra Time Sports Bar was open 24 hours a day, but the food there was actually just bad. We managed to make dinner reservations for most nights, although many of the restaurants booked up very quickly. We tried Poseidon, Bahia e Brasa, Portofino, and La Paisana. Sumptori was apparently the most popular restaurant, but we ended up missing that reservation. Poseidon was nice because it was on the beach, but none of the food was all that great. My favorite of the restaurants was probably Portofino, but the pastas were a lot better than the pizzas. The best thing about the food was the availability of fresh fruit and other healthy options. The resort also had a nice gym and spa area. I got my hair done for the wedding, but I can't say I recommend this service. First off, my blowout cost $115 USD, which was insane. Once the stylist had washed and blow dried my hair, she said that curling/styling wasn't included in the price of a blowout, only a straight dry. She ended up hastily curling my hair as a favor, but it really wasn't the best. The wildlife on the resort property was one of the highlights of our stay! There were so many iguanas, coati, raccoons, agouti, etc. wandering around. I did get bitten by an iguana (my own fault entirely), and the staff was amazing about providing first aid. The medical services office was also fantastic and had a great doctor on staff. Overall, the wedding was beautiful and we enjoyed our experience at Grand Palladium White Sand.

We stayed at Maya Beach Resort for 4 nights. This was our first time staying at a Barceló property…read more Although I can see where the bad reviews are coming from when I compare it with other places we have stayed in Cancún previously. The 4 stars are not for the food but rather the amount of things they have for all ages. Every night they have some kind of entertainment for kids and adults, the casino, the free water activities like kayak, snorkeling, and more. The Maya Beach room as a premium member was roomy and clean. We had an ocean view which was nice with a jacuzzi tub in the balcony. The bed was okay, the pillows were pretty flat. The pools and the kid pool area were great. We were able to go to all 3 pools for other locations. Caribe did have the best kids pool if your kid is older; we didn't go because our son is only 2. The beach area is very tropical with lots of palm trees and shade and lounge chairs that you can enjoy. All the workers were super nice and welcoming. Now the food isn't their strongest suit at this place. They had made a reservation prior to us arriving for all 4 nights, which was nice because we didn't have to deal with "sorry, we are full". We tried the Italian, Spanish, and hibachi. Italian was straight NO for us. It lacked flavors, the pasta was uncooked, and the pizza was whatever. The salad bar at Italian had everything warm, and we went at 7 p.m. Don't even get me started with their cannoli as dessert; just order ice cream. The hibachi we went to was whatever as well. I thought the fried rice and meat they cooked was salty, and you can order one item per each section (appetizer, main dish, & dessert). Spanish was not WOW but was for sure better than the other two. Salmon was cooked nicely, and my husband had lamb, and he said that was yummy. I did order lentil soup, and somehow they brought me garlic soup, which was a bowl of salt with water basically. Buffets: we did try two of their buffets - the main one by the Maya Beach reception and the bar and grill by the pool. The breakfast at the main was had good selection of everything for everyone. Of all 4 days we stayed there was one day where we felt the lunch buffet wasn't good. We mainly didn't like the bar and grill by the pool and felt that place just lacked a lot of food options. We did have free room service with our premium level however the menu items were not at all appetizing for us to order anything. You can't get food ordered by the pool like other resorts so if that's something you like this place lacks that's. The drinks were okay nothing amazing just like any other all inclusive resort. The premium lounge did have patron and some other bit known brand alcohol for self service. What i also noticed is that they didnt have a coffee shop on site anywhere to get good cup of coffee. They have automatic coffee machines that you can get your cappuccino and latte and stuff. Overall we enjoyed our stay due to the activities and things to do and the tropical ambiance of the resort.

We came to Barcelo Maya Caribe the last week of july with a large group. This was my 2nd time…read morestaying here and we were very disappointed in the drop off this time round. Lets start with the rooms. Rooms are outdated, lamps dont work, shower grout is cracking, they didn't provide hand towels for the bathroom and each time we asked they said they were out. On our third day, there was a huge water leak on the third floor that caused water damage on some of the rooms where they had to move one of our friends to a separate room. The TV channels were mainly Spanish with hardly any English options. Also they say the rooms fit 4 but if your going with older kids, you will be very crammed with hardly any space to move around. We also killed 5 large spiders during our stay as they would crawl into our luggage. Mini fridge was small and they never re-stocked our fridge with beers or water throughout the week. When we had came in 2019, they would restock us daily, including liquor. Appears as though those days are long gone. Now to the food, the buffets served cafeteria food, with breakfast probably being the best thing they served. Some of the better options such as the fried fish, was limited and you had to look for it. There were coffee machines to serve yourself and was disappointed that there wasn't a coffee shop on site. Similarly, the liquor being served was low quality and the bartenders were inconsistent in serving better liquor, which told me it all depended on their mood or if they thought you would tip them. You have to upgrade to a premium bracelet for better liquor but even then the liquor was still low quality. For the reserved dinners, we selected the mexican, Spanish, Japanese and French dinners. By far the best dinner was the Japanese teppanyaki with the Spanish and French restaurants being decent and having a good ambiance. However the mexican food was a huge disappointment. They were skimpy on the portions, the food came out cold, and the meals lacked flavor. When we asked the waiter about the cold food he told us it was because it was already past 9 pm, as if that's an excuse to serve us cold food. The waiter looked annoyed at us and we felt they were rushing us out of there. Considering this is Mexico, we would have expected a much better experience in the mexican restaurant, but it was a complete let down. The night we had french food, we sent our kids to have Italian. They were disappointed that they had ran out of appetizers and the food wasn't good. They were in and out within the hour which was shocking. Finally, the pools and the beach were decent and probably my favorite part of the property was the gym. The grounds are so vast that it never felt too crowded which was a positive. They also had different events and shows happening every night so that was also a positive. The bowling alley became an insurance policy for us on food and coffee whenever the dinner was bad so I do give a thumbs up to the bowling alley. Considering we came with a large group (18 to be exact) hoping for the experience we had the first time, this was a complete let down. We would never come back and would urge people to do their homework on what really matters to them before booking.

Thank you so much Diego, Cuellar, Eddie, Pau, Leo for amazing hospitality. Our stay was absolutely…read moreamazing and they went above and beyond for our stay. It has been an absolute pleasure to stay at Royal Catalonia Tulum.

I think Catalonia Royal Tulum is a solid 3.5 star experience. It is definitely not some amazing…read moreresort but for what it is and how much it is, I think it does the job. I would like to shout out how clean this resort is. The room was very clean and the rest of the resort is very clean as well, including the beach and the pool. The food though is not great. There are some items that are better than others but the food is pretty mid otherwise so don't come here if you really really care about that. Although the food is not the best, no one got sick and that's all that really matters! The portion sizes were also weird -- some things were tiny and some were averaged sized. It was hard to gauge how much food you're ordering. Some things to note -- I do think it's worth it to pay up for the privileged room. It gains you access to the Bloved restaurant which without it means you can only eat breakfast and lunch at the buffet (which is fine but that would drive me crazy).