If you've never done an all-inclusive, it's kind of like a cruise ship on land. You have everything you need all in one place, you don't pay out of pocket for most things, and you can do excursions during the day. As it's only a less than 3 hour flight for us and we wanted to do a "quick getaway" we stayed only 3 nights. It's about an hour and 15 mins from the Tulum airport so you lose a lot of time in transit and even when you enter the property it still takes a good long while to make it back to the hotel lobby. The property is MASSIVE. TRS is kid-free while the others are not. We did not purchase the premium package (PTC) nor do I think it is necessary or worth it. It's easy enough to get around the property either on foot or the golf carts picking people up in designated areas as well as walking on the paths. The grounds are impeccably kept. The public restrooms are also very clean and well stocked. What really stood out during our stay was the hospitality. It was a little overwhelming at first but we got used to it, as well as being asked if this was our first time in Mexico, where we traveled from, etc. a million times. All the staff are well trained and fluent in English. The butler service was incredible. You can communicate with them on WhatsApp which is a huge convenience. Download the app in advance. Re: food, arrange your dinner restaurant reservations otherwise you'll be eating buffet food. We did dinner at Helios (Mediterranean), Bahia e Brassa (Brazilian steakhouse), and La Boheme (French). All had some standout dishes and some bad ones. Other than the breakfast buffets, which were very well-stocked, most of the restaurants with dinner buffets were picked over and not replenished often enough. The breakfast buffets at Helios and Capricho offer basically the same things and are a combination of ordering from a menu and buffet. Other places we ate were the pool and beach bars as well as at a buffet called The Nest which had better buffet food for snacks than the others. The drinks were all generally watered down which makes sense for day drinking. If you like a well-crafted cocktail, go to Churchills which is located in Kantenah. We weren't on this vacation to get blitzed but plenty of people were. Women can get away with a lot more dress code wise but my bf couldn't enter Capricho because he had on a sleeveless shirt. We did a couples massage at the Zentropia Spa which provided access to a hydro therapy circuit which was unlike anything I'd ever seen. Kind of like a Turkish bath maybe? You basically follow along and go from shower to wet sauna to shower to dry sauna to jacuzzi to cold plunge to pool, etc. They have lockers to store your things. The gym is also located in the spa, which is not obvious. There's a fantastic juice bar if you're looking to recharge your battery with something fresh. We did not make use of, but noticed, the pickleball courts and mini golf. On to the room itself. We had a corner suite on the third (top) floor with jacuzzi. You can't see or hear the beach but was nice to look out from the two balconies and see palm trees. We used the jacuzzi a couple of times. Note that you have to fill and drain it each time which takes a little while. The building was definitely showing signs of wear and the room smelled of mildew. It was technically clean, but you could see in areas like the sink, shower, etc. where there were black stains in the caulking. The smell was pretty overwhelming but no sense complaining because I'm sure all of the rooms were like this. The AC was loud but worked fine. The TV's allow you to cast which is nice but a few of our streaming services didn't work fully in Mexico even with a VPN. The WiFi was great in the room as well as most places on the property. There were places to plug in a USB-USBC but I could never get my phone to fully charge on some of the outlets. We had to request an iron because the room only had a steamer which was mildewy and falling apart. On the plus side our housekeeper Rocio was awesome and we took advantage of having her come during the day and also for turndown service at night. There were also drawers and places to hang things including a drying rack outside. The mini bar was properly stocked and replenished each day. And super soft robes and slippers! They'd left a bottle of bubbly and two glasses. Nespresso machine as well as a regular coffee maker, ceramic mugs and glasses. Would we stay here again? Probably. It's a good location not in Tulum proper but that also makes it kind of nice. There's a rep for Delta vacations onsite who communicates via text and in person, which also made our stay convenient and stress free. You get a wristband which doubles as your room key, very convenient especially because it's waterproof. Like most places you go in Mexico, they will try to upsell you on things but you just need to be prepared to politely say no. We also received free hats and luggage tags. read more

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TRS Yucatan was okay overall, because it was a mix of good and bad. We stayed for 5 nights and this is our third AI resort in Cancun (also did Excellence and Wyndham Alltra). I would not stay here again. The resort is enormous. We explored most of it for fun. Walking in some of the jungly paths was neat. Be aware there are four separate lobbies (one for each "resort" in the complex) and they are not connected, even if you are right next door. So if you want to go to a restaurant or entertainment elsewhere, you need to take a cart or walk a decent bit. We checked out the "secret" pools outside TRS but they weren't really worth it. The only reason to leave the TRS section is to go to some of the other dinner restaurants and bars (Churchhill's, Sports Bar), see entertainment, or go to the far away TRS-only beach. GOOD Our garden view room was very well maintained. We were on the third floor. We liked the premium design and finishes. We liked the overall resort grounds and facilities. Breakfast at Helios, which had some a la carte options as well as an enormous buffet with sweet, savory, fruit, Mexican options, and American options. Casual Mexican food at some of the beach snack bars. The bars and liquor options. The TRS area of the beach, although it is all the way on the opposite end of the resort from TRS, on the edge of the non-Palladium resort next door. They have a small lunch stand and bar, chairs with lots of shade, palm trees, small beach (not much if any seaweed/sargassum), We didn't use the butler much, but they made dinner reservations for us. Staff generally friendly. Easy to get a ride on carts to take you around. Seeing some local animals like flamingos, lizards, and coati. TRS areas are child-free. I walked around the non-TRS lunch buffets to compare to TRS, and TRS did seem to have better lunch options. I emailed the resort in advance and they sent me a preferences sheet which was mostly unnecessary, but we picked two bottled of liquor (included) and they put the correct ones in our room. The pools were nice. We liked the infinity pool and the salt water pool. Gelato at Helios lunch, guac available in many places, BAD The dinner restaurants were all bad. I would not return to any of them by choice. A few dishes here and there were okay, but some were terrible, like the desserts at Brasio (inedible because so much gelatin), the ice cold side dishes at Goucho, and the poor excuse for a "ribeye" steak at Goucho. Just inexcusably bad, given the "premium" advertising. It can be difficult to get reservations. It's impossible on first night you arrive (we had to walk into Brasio early) and some TRS restaurants are closed on some nights. Not much variety for lunch; the two a la carte restaurants are similar, and the pool/beach spots are all similar (tacos, burgers). There was very little for activities and entertainment. There is some nightly entertainment in the non-TRS areas. We saw a Jersey Boys show there and it was awful, we walked out. Other entertainment did not appeal to us. Really bad options and quality for a "premium" resort. TRS didn't feel as premium as it should have. We should have had amazing restaurants, great entertainment, preferred reservations at all non-TRS restaurants, more available bali beds (no, you need to be PTC member), more premium liquor, slightly better mini bar. We didn't get a welcome towel or drink at check in, but some people did. Menu descriptions/translations were low quality. All the restaurant decor was really generic and lame. No hot tubs anywhere. Pools can be chilly at times. read more

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If I could go back, I wouldn't purchase PTC again. In theory it sounds great, but they didn't follow through on most of what was advertised. Late check-out: They said we'd get 3 PM check-out, but the latest they could give us was 1 PM. Free spa access: We did receive this, and I definitely recommend going at least once, it was worth it. PTC Transport: Again, in theory this should have been super convenient, but the carts pick up anyone. A lot of times the PTC carts were full with non-PTC guests, so we had to wait around. Tip: Talk to the cart drivers and tip well , they will set specific pick-up times for you and take great care of you. Welcome gift: It's just a hat that says "PTC." Preferred reservations: We couldn't get into the one restaurant we really wanted, even with "preference." The ones we did get were good, though. PTC-only areas: There are PTC sections at the beach and pool, but anyone can sit there. We saw plenty of non-PTC guests using them. Honestly, I think we were the only actual PTC members there. Overall, my best advice is to tip well, that's what actually gets you any sort of "premium" service. The food was good and the staff was amazing. I personally wouldn't come back, but I can see why some people really love this place. read more

The resort is 5 star for a reason. Service, Ambiance, 8 Restaurants on site including Infinity Pools and Private Beaches along with Top Notch Concierge Service. Shuttle service along with Your own Butlers per Unit. What other resort in the area offers this type of stuff. read more

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I don't know why the reviews are bad here! The food was phenomenal, best I've ever had at an all inclusive hotel, there's a shuttle that takes you around the resort and connected resorts. You get a butler to make reservations for you. There's a cabaret show (yes it's paid entry but discounted for TRS Yucatán guests. Nightly entertainment was great. The alcohol was actual name brands. read more

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We stayed in October 2025. I was BEYOND nervous about staying here due to some of these reviews, but we enjoyed our five day stay here and would 100% come back. We were looking for a five day relaxing trip and that's exactly what we got here. Check-in and check out were both extremely easy/quick despite being pressured to upgrade and listening to the sales pitch in the beginning. We declined both of these and just did the basic all-inclusive with no shows or spa services. We were just looking to relax, drink, and eat so this was perfectly fine for us. Entertainment(1/5): I'll start with the bad. Zero entertainment unless you wanted to book an outside excursion or pay extra to see the heavily marketed cabaret show. We weren't looking for a party resort, but there could have at least been music or something by the pool area. Sometimes it felt a little quiet. Room(3/5): We had a jacuzzi suite in villa 71 which was the perfect location; right across from the pool/bar that is open late, and only a five minute walk to the infinity pool or TRS lobby. Our suite came with the basic amenities as well as good quality shampoo, conditioner, and a hair dryer. The suite layout gave the bathroom SOME level of privacy. Our A.C. Worked well despite being on a motion sensor. It would be humid after coming back but would cool down and we were able to sleep comfortably. My only real complaint with the room is that the balcony doors do not have handles to get back inside. We had to leave the doors slightly opened in order to utilize the balconies which meant that the A.C would turn off, and at night mosquitoes would fly into our room. Due to this reason, we didn't really use our jacuzzi and I would probably go with a basic suite next time. Butler(2/5): The "E-Butler" prior to arriving gave us our requested alcohol which was nice, but did not make any dinner reservations for us. Our actual butler was very nice and always available. He did help us secure a dinner reservation on a night where our app said everything was full and always called a cart for us. Our requests for a couple extra waters and our Nespresso pods refilled were either forgotten or ignored despite asking twice. We ended up bumping into our housekeeper and he ended up taking care of us. Grounds(5/5): This resort is beautiful, clean, and MASSIVE. Thankfully there was a cart service that would take us where ever we wanted to go, and all employees were happy to call one for us. We never waited more than five minutes for a cart. We didn't have time to check out all of the other resorts that we had access to, but we had everything we needed on the TRS side anyway. We did venture to the White Sands pool to check out the swim-up bar (a bit odd that they don't have one on the adults side) but the drinks weren't as good. We loved the infinity pool overlooking the ocean and the TRS beach was clean despite the fact that is was a 10 minute cart ride away. The saltwater pool was murky and felt like bath water. There is also plenty of wildlife which I personally LOVED, but everyday around lunchtime dozens and dozens of coatis would come out of the bushes looking for food. Drug dealers would also come out of the bushes offering things like "vapes and blow" which was shocking at first. We politely declined and they left us alone. Food(3.5/5): I had no complaints with anything except for lunch! I would rank them as being above-average for an all-inclusive. Breakfast at Capricho was always good and my fiance loved being able to order steak and eggs every morning. The steak was decent too. Helia's had more variety for both breakfast and lunch, but their food was often cold and you never knew how long these things were sitting at room temperature. We had lunch at Helio's once and it gave me a very upset stomach. We ended up eating at the TRS beach or infinity pool where they served things like nachos, pizza, and occasionally a special. The nachos were GROSS. The pizza was low quality but was always hot, and I never worried about getting sick after eating it. TRS has zero options for dinner unless you have a reservation at one of their (or one of the other resorts) ala-carte restaurants. This is one of their biggest downfalls because the reservation system SUCKS, and if you cant get a reservation the only options were room service or going to the buffets at the family resorts. We were able to get reservations for all but our first night. We did order room service that night and it was solid. Everything was hot and arrived on time. The ala-carte restaurants that we tried were pretty good, and our favorite was El Gaucho. Skip the NY strip and order the flank steak medium rare Drinks(4/5): Definitely above average for an all-inclusive. The bartenders never had a problem adding some more alcohol if you prefer a stronger drink. Service(5/5): All of the staff that we encountered were truly exceptional. Don't be shy with tipping and you will be very well taken care of. read more

We had SO much fun at the Garden at TRS Yucatan Hotel! Our instructor Fernando was amazing he taught us how to do archery and shoot a shotgun, and made the whole thing such a fun and memorable experience. He had the best energy and really took the time to help me with my form and make sure I felt comfortable. My boyfriend turned into a little pro by the end -- he was hitting all the targets, even a swinging one! It was so cool to see and we honestly didn't want it to end. I come to TRS every year, and this was easily one of my favorite activities. Plus, it's so close to Tulum so if you want to hit one of their day parties after, it's super convenient and not far at all. Highly recommend checking out the archery and shotgun shooting with Fernando if you're staying here. It's such a fun way to switch things up from just laying by the pool and you'll probably surprise yourself with how good you get! Already can't wait to come back and do it again next year! read more

Helios Restaurant Breakfast was my favorite.Enjoyed all the various fruits.Watermelon with seeds(super hard to find in California with seeds).Papayas were fresh.The queso cottage cheese,oh my. The eggs were super orange.For those who understand,understand.Visited with friends who are Spanish speakers so they planned everything.That always makes any experience like this do great.The room are kept super clean by housekeeping along with turndown service.Try to avoid the late reservations to the teppanyaki place.But everyone loved the fried banana dessert at the teppanyaki place.We were facing the staff trying to close down and had much better hibachi style in the states.Go to the show.Order this divine drink Fanatico.Beautiful place,staff super friendly and using the apps helps.1st time?Do the La Chic Cabaret Show,The spa with the hydro massage pool...use it. Enjoy the scenery even their cute cenote.The adults only section has nice pool areas.Golf carts to pick you up at all times. read more

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Didn't know there was a cut off time when you can talk in your room! Had a run in with fake a$$ security!!! claiming they have noise complaints about me crying over losing a friend of mine!!!! Saying they heard me being loud which is funny because I cried myself to sleep so how?!!! When asked for their managers info they wouldn't give it to me!!! I'm sorry I didn't know we can't have compassion for the mourning!!! needless to say I spent 4k to be in this space if I want to cry loudly I should be able to!!! I took a picture of them it's over on google!!!! Trust I will be escalating this situation!!!! read more

Here's a Yelp review for TRS YucOur stay at TRS Yucatan was nothing short of amazing! From check-in to our villa (we stayed at Villa 69), the service was impeccable. The butlers were incredibly attentive and made sure every detail of our stay was perfect. Housekeeping and the staff at all of the restaurants also provided exceptional service. The food was outstanding, with a wide variety of delicious options at every meal. The amenities were top-notch, and the nightly entertainment was a highlight of our trip. Even the golf cart drivers were friendly and provided great service, making it easy to get around the property. Overall, TRS Yucatan exceeded our expectations in every way. If you're looking for luxury and amazing service, this is the place to be! read more

Husband and I (early 30s) celebrated our honeymoon for one week (Sept 13-20). We are already thinking about going back next year for our anniversary. We stayed in a jr. suite with a private pool. Yes the room and resort smelled earthy and our clothes were damp from the humidity but it was a given with nature! You get used to it, and oftentimes it's so hot you're gonna sweat anyways. We often enjoyed the pool at night under the starry sky. HOWEVER, it is NOT fully private. One day we were enjoying it during the morning and surprised to see employees walking past our pool. Looked like they were fixing a leak and can only access from the back. Tip - there is a button for extra lights AND JETS! Buttons are on the floor, next to the railing. FOOD -- We ate at TRS restaurants only and enjoyed them all. For breakfast, Helios had more buffet options while we liked Capricho's a la carte. Our favourite bites overall: El Guacho - Short ribs, empanadas, creamy spinach, provenzal potatoes & sauces Tentazione - burrata, mushroom soup, gnocchi. Helios (dinner) - coconut shrimp, lobster, steak Capricho (lunch) - tuna sandwich, ronchero eggs Pool Grill - whole fish, nachos, tacos and octopus THINGS TO DO -- We came to relax and enjoy each other's company, so it was perfect for us. It's definitely a more quiet resort, so if you want a party vibe this isn't really your resort. But you can make your own party (more like bar hop). Entertainment gave us things to do so we weren't just in the sun all day everyday! The entertainment is typical resort entertainment, but I noticed it is more elevated compared to other resorts. We enjoyed archery/rifle, kayaking, pre/post chic show was great entertainment while having drinks, 20s show, and water circuit at the spa. Next time we will do Bingo and the aquatic workouts. SERVICE -- The service is top notch! We felt so at ease. Some individuals that really made our days: Alexis and Erick our butlers, Maurilio and Jose at El Guacho, Faustino and Maria, and the entire welcoming crew at Helios/Capricho breakfasts. I have noticed you get better attention when you tip more. ANIMALS/BUGS -- The monkey was definitely our highlight. We saw him 3 times! Harmless guy. We saw no snakes. Mosquitos lit us up at night - bring repellant. Watch out for crabs at night, so you don't step on them. We had a few snags during our trip, but nothing is ever perfect. Nonetheless, we were happy and would be willing to go back. read more

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First off let me inform you that this was one of the cleanest all inclusive resort that I have been too. The staff is constantly cleaning and every one was polite and cordial to no end. The resort states butler service included but it is pretty much concierge service for each building. They will take of you non the less. I had a couple of issues with my room and they were resolved quickly. The dinners were great with nice thick cuts of steak and plenty of octopus. The buffets on the other hand left a little to be desired. Beautiful infinity pool off the beach is great. I would recommend a stay here. Approximately 90 minutes from Cancun airport. read more

This was a decent all-inclusive getaway, but I've been to better. This resort is about 1 hour away from the airport, 2 hours away if there is heavy traffic. We were greeted with complimentary drinks and hand towels. While checking in we were told we got a room upgrade (they obviously overbooked) from the outdoor jacuzzi to the pool. Unfortunately, the pool was so filled with mold we never used it. Upon asking for it to be cleaned we were met with confusion many times. The worst part about not getting the jacuzzi at our room is that we couldn't find one anywhere on the resort except at the spa which cost extra to get into. The spa is beautiful and we got wonderful massages as well as access to their hydrotherapy. The large pools on the resort were clean and staff would find seats for us if it was busy. Our room had an odd setup with no separate bathroom. The toilet and shower had their own doors but you had to walk out into the room to use the sink/mirror. This was only an issue because it was me and 2 other friends. But, we should've looked at more pictures of the rooms at this resort before booking. Shower was also filled with mold. Our room was very humid and dewy, but that could just be how it is in Mexico. The resort is so HUGE, you need a ride almost everywhere. But, there were always shuttles going by and stopping for us. The food was decent, nothing to take home, as most all-inclusives are. Our favorite was a breakfast/lunch spot called Capricho which had such a great buffet selection, I looked forward to breakfast there every morning! Dinner spots close pretty early, and most need reservations, so you need to plan your dinner ahead of time. The room service wait is close to an hour long, we often thought they forgot about us. I LOVED the Chic Cabaret, it's probably the resort's biggest asset! They put on an amazing show and served multiple courses. This was great entertainment for the night. We probably would've gone multiple nights, but the show is an extra fee. I like that there were designated adult-only areas. Staff was always so kind to us! For the cost, I do believe there are better options. read more

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First impressions make a big deal especially when they don't follow up. The rooms are covered in mirrors, and no... No one wants to watch themselves on the toilet. Our room had a moldy shower, dirty bathtub and the wallpaper was peeling off. It was like staying at a dirty motel, but with a butler. The staff for the most part were pretty friendly. Though obviously not competent as we requested the shower be cleaned and the bathtub, yet 3 days of requests and still disgusting. Restaurants were mediocre at best. The only properly good food was at Capricho for breakfast and Tentazione for dinner. Helios and La Boheme were less than enjoyable. Jorge at the bar by the infinity pool is the best, wish we'd found him the first day of our trip. Entertaining, caring and made everything really good. Safe to say we won't be back. read more

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The resort is wonderful! Got a room with a private pool left to swim in one of their many pools to come back to a plate of fruit!! 24 hour food and personal butler to help with whatever I needed. Iguanas came to visit and I went to pay a visit to the flamingo's. Resort was all inclusive food and drinks all day long! So many places to go and all I had to do was tell my butler to order me a cart to take me. Only downside was the smell! Some places worse than others but I would definitely come back again. read more

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My boyfriend and I went to TRS Yacutan Sunday-Friday, end of October/Beginning of November. Our shuttle was included (BDExperience), they were very helpful and we didn't have to wait long for a ride. We were the only ones in the shuttle and it was a peaceful ride to the resort (about an hour and a half from cancun airport). Check-in was pretty seamless, they influenced us to upgrade from a suite to a bungalow and the bungalow did not disappoint! Was very private and clean, upon entering the bungalow the floors were quite sandy but there were slippers provided so it wasn't so bad. Housekeeping kept our room spotless and always added nice touches. I ended up using the bungalow jacuzzi every night we stayed and my favorite part was the outdoor shower and the hammock on the bungalow patio. Our butler greeted us at our bungalow and made us feel taken care of. We walked around the resort to get a good feel of everything since you have access to all the sister resorts there was a LOT to see. Day 2 we hung out at the infinity pool and had drinks and met some other younger travelers/couples and drank with them by the pool. I accidentally left my book and nobody was able to find it but that was my fault so no big deal. We also checked out the gym at the spa Day 2. When upgrading to the bungalow, we were told we could use the hydrotherapy at the spa during our stay for free in return. At the spa, we were told we could only use the hydrotherapy if we bought a massage or facial We decided against it and just used the gym, the gym was pretty nice with a decent selection of equipment. We got a tour of the spa and the amenities that come along with buying a massage and facial definitely looked worth it! (Steam room, sauna, jacuzzi, cold plunge, etc). Food: First restaurant we tried was the French spot, COMICALLY bad food. We went to the sports bar after to get a quick bite since the french was disappointing and the sports bar's wings and chicken strips were pretty bad too. HOWEVER, every other place we ate at was phenomenal. Capricho and Helios buffets were delicious, Caprichos lunch was 10/10, el gaucho was 10/10, Bahia e brasa at the sister resort Colonial (maybe white sands?) was 10/10, and we did the chic cabaret dinner which they also included for us for upgrading to a bungalow which was nice considering tickets are usually 55 a person, the show was fun but definitely catered to a little older crowd than my boyfriend and I (we are in our mid twenties). the food at the show was fine but it was more of a gourmet experience. We were there during halloween and dia de los muertos, the halloween party was a little lame but just because not many people on the resort turned out, the dia de los muertos celebration was BEAUTIFUL. The views, 10/10, the staff, 10/10, the food, 9/10. Loved being around adults (adults only resort at trs yacutan, sister resorts allow children), and would definitely come back. Only think we didn't like was how chill the resort was, my boyfriend and I are definitely bigger parties and would try more of a "party" resort next time :) read more

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I'm not sure where to start.... After traveling for 10 hours, check in was a nightmare. My pregnant wife was hot and miserable. They said the room would be ready at 3, we didn't get into it until 4. We got to the lobby at 1. Everyone is trying to sell you ALL THE TIME!!! Hard to relax. The AC gets to about 77 F. But it's a moist air. My wife got food poisoning! They don't even provide bandaids. They are $4 US for 10 bandaids. Gatorade is $7 and pepto is $20!!! My wife literally said she feels like she's dying. It was our honeymoon/baby moon....horrendous... Sheets were gross, towels stained People are nice until you ask them for something or don't buy something... Promised a room upgrade, $1500 credit, champagne and fruit... We got a coupon book and a hat! There are way better hotels. Don't stay here!!! read more

Nice hotel The food is good as well. Customer service was very nice Yes recommend this resort read more

TRS Yucatán - Chic Cabaret - Hotels Near Me - Solidaridad, ROO

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My fiancee and I spent 7 lovely and relaxing days here on vacation. We changed rooms 3x while here (once not by choice and another was an upgrade) so I can speak to almost all the available rooms here. We stayed at first in a suite with a private plunge pool which was in building 63 so a bit away from the pool and more private and quiet. It was nice, but located on the first floor and not well sound-proofed, we could hear the people above us stomping around non-stop from 7am-9am. We immediately requested to be moved and were moved to a 3rd floor suite with a jacuzzi on the terrace in building 69. Finally, after two days we moved for the rest of the stay to one of the private cabana suites with an outdoor shower and soaking massage tub in the room with a private water-side balcony with a canoe. We loved the last two rooms and our butlers in building 69 were absolutely phenomenal. All rooms come with a butler who can update the snacks and drinks in your room, schedule dinners, and random other small things like arranging breakfast if you leave early, etc. The grounds of this place are stunning. Very well-done and well-maintained with a nice 2.5 or so mile running trail. The star of the show is the massive adults-only infinity pool overlooking the ocean where there are two bars and Helios within easy walking distance and there is always someone outside grilling fresh items by the bar for lunch (like tacos, pork ribs, BBQ, etc.). The staff at the pool host entertainment in the evenings poolside and also have several activities you can do as workouts including yoga, jumping, pilates, abs, water aerobics and water cycling. I did several and had such a good time doing it that it was infectious and you wanted to keep going. A great way to keep people active while laying at the pool. They would walk around with a sign telling you when the next activity was and where and encourage you to join. This is an all-inclusive resort so that includes food and alcohol, which is nice, but you're still loosely encouraged to tip. There are some cons: 1- Overall wear and tear - some of the items in the rooms were broken or needed repair and some lights didn't work in places. 2- Butler services are hit or miss, we often had to book rooms on our own for dinners through the app. 3- Food is not that good. We dined at all the TRS restaurants and only liked Helios, Terrazone, and Capricho. The French restaurant, La Boheme that most people seem to enjoy served food like Disney, cold items prepared en masse in the kitchen. It was not good. The El Gaucho steakhouse had poor service and fatty cuts of beef. Not impressive. A few nights we dined at the other spots off TRS property available to guests at the other three connected resorts and found them to be even worse with few options, small portions, harried service, and loud children. Specifically disappointed by our meal at La Lola. Overall, we loved our time here and enjoyed the beautiful TRS property and the staff who are mostly friendly and accommodating. Aside from a few things noted above, we'd give it a solid 4 or so stars. read more

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The resort grounds are clean and very beautiful. We stayed for 7 days and chose this place because of the beautiful photos on the website and good reviews. I am not sure what changed however our experience was not good like most of the reviews claimed. We booked a suite with a personal pool and "garden view" which is actually just hedges full of raccoons and other animals that are constantly looking for food. One raccoon actually used its paw and opened our screen door and began entering the room. I screamed and she ran back out. Needless to say we never left our glass patio door open again. The room was pretty, however it's smelled like a musty moldy basement. The bed sheets smelled terrible as well and were never changed despite the fact that we asked them to be changed. I have washed my clothes multiple times since getting home and cannot get the smell out of them. Our TV and internet broke and it took 24 hours to get someone to fix it. Our butlers were kind however you need to ask 2-5 times for things before anything is done and sometimes it was never done. We woke one morning to water ALL over the floor only to realize it was coming from the leaking toilet. We sopped it up with all of our room towels and immediately notified the butler. After asking for someone to come fix it 3 times and wasting half the day trying to keep it from ruining everything (6 hrs) someone came to fix it. No one ever mopped the floor after which I thought was disgusting. If you are planning to use US currency bring small bills. The front desk, the bar, the store all refused to take anything larger than a $20.00. They have no place anywhere in the resort to exchange for pesos. You have to have reservations set days in advance to eat anywhere on the resort. They then canceled 2 of our 5 reservations last min and left us no where to eat. Most of the restaurants we were looking forward to trying never had openings. The food was edible but not great and had little flavor. Every one of our group of 8 ended up with lower GI issues at one point during the trip. There was room service available in our suite however it would take 45 min to an hour to get it and it was always ice cold. They would tell you to call a number to have dishes picked up and then the dirty breakfast dishes would still be there at night when we would come back. The staff for the most part were rude and frankly acted completely annoyed to even speak to us or serve us food or drinks. A majority of them wouldn't even look at us. The worst part of all was that they were CONSTANTLY trying to talk you into spending more money. From the second you arrive they are trying to get you to spend money to reserve things or upgrade or go on adventures. Continuously harassing you to buy spa packages when you are sitting poolside or on the beach. This place was almost double what I have normally spent on all inclusive and included the least amount of things. We were also constantly approached at the infinity pool and TRS beach to buy drugs (cocaine and marijuana) as well as vapes and cigars which ironically you are not allowed to smoke or vape anywhere on the property. The one positive thing was our night butler LuisO. He was prompt and wonderful. He was funny and respectful. He should train all of the staff there and teach them about customer service. read more

LOVE IT HERE!! Hanging at the members pool with our favorite bartender ANGEL. Love our butler Patricia! We've stayed at Iberostar, been on Norwegian Cruise lines.. we WILL NEVER go back. Palladium 100% from now on!! read more

My boyfriend and I go to Mexico once a year to try a new hotel in the Cancun/Riveria Maya region every year. This year we chose the TRS based on the 5-star rating and great reviews, after our 4 days here...we are very disappointed to say the least. Pros: The property itself is stunning! Beautifully kept grounds, great pools, nice rooms. 10/10 The staff here is very sweet. All of them were very nice and welcoming for the most part. Cons: Reservation system - you can not dine wherever you want. You have to book a dinner reservation in advance at ANY of the restaurants on property. Dinner reservations book out days in advance which we were not told, so when we arrived and went to make dinner reservations, everywhere we wanted to eat was already booked up. It was extremely disappointing and no one told us this until we arrived. Even though dinner reservations were booked up, you would look in the restaurant and it would be over half way empty. The hostesses at the buffets drove me nuts, I shouldn't have to wait in a 10 minute line to be seated down at a buffet only restaurant. For the on property activities, you also have to make reservations in advance. We were unable to do a couple of the activities because again they were all booked up. We also wanted to play pickleball when we were there but the whole week the courts were reserved for a pickle ball party - no one told us this. Not being able to do any activities was disappointing. The butler was very sweet but in order to get anything done you would have to ask them SEVERAL times to do something. We had a broken tv and fridge in the room - never fixed. Asked multiple times for a toothbrush to be brought to my room, took 24 hours - it was ridiculous. The app was also not letting us book dinner reservations so we had to do everything through the butler. Food - the food was extremely disappointing. Lacked flavor. Was just not good. The worst meals were at Chic Cabaret - over half was inedible, and the Italian restaurant. The best meal of the trip was the steakhouse and the only food I would recommend. The sports bar at the Grand Palladium next door was TERRIBLE. Worst food and service ever. Took 45 minutes to get burnt onion calamari. Lastly, the BD Experience was a TERRIBLE experience. The lady at the desk fought with me about moving transportation times. They separated us and our family on different buses even though we had the same flight time. I will never use them again. Overall if you don't mind okay food, slow service, and making reservations in advance then this is the place for you. But for me and the price we paid to stay here, we will not be returning. read more

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Here's my thoughts 1) Room Pro - well laid out, large, comfortable beds, decent sized showers (plenty of hot water), great amenities Con - all walls in toilet room is floor to ceiling mirrors..which means you get to watch yourself while using the facilities, our room had ample storage (our friend's room had virtually none), air conditioning could not keep pace with the hot Mexican sun (and in our case, the moon as well) 2) Pools Pro - large, clean, live music, great place to chill, poolside bbq good Cons - not enough umbrellas for shade 3) Food - very hit & miss..great at TRS, not so great elsewhere. Pros - French and Italian were off the charts good. Bkfst at Helios was fantastic. Attentive staff who would give you the shirt off their backs. Helios has a great outdoor patio. Cons - Argentinian steakhouse was a huge disappointment (dining companions left more than 1/2 of their food uneaten). Chang Thai was dreadful (food quality was awful, service dreadful, dated decor), food at TRS was substantially better than at sister properties. 4) Butler Service - fantastic ! Every one of them (Building 67) were amazing. 5) Resort - could use bikes for clients to explore the grounds. All places are impeccably clean. Shuttle busses run frequently and drivers are a hoot! 6) Housekeeping - our room was kept spotless by the staff, amenities restocked daily, turn down service was a nice touch 7) Chic Cabaret Show - Pro - one of the best shows seen I've seen at any resort I've been to. Highly Energetic. The meal was a bit weak..food courses were left untouched by some in our group. Cons - choreography a bit weak in some dance routines. 8) Beach - beach is non-existent at TRS section. Lots of seaweed at sister resorts, but staff do an amazing job clearing it. read more

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This vacation was brought to us by and invitation for a 50th birthday celebration. We had access to all four properties. Lodging at TRS we had a garden view suite with a small eye view of the ocean. We were able to hear the waves from our balcony. Our buildings 65/66 sat at the entry of the infinity pool and a restaurant called Helios. We frequent them due to convinces to our rooms. Helios serves breakfast, lunch and dinner sit down and à la cart options. The infinity pool has activities and grill bar that opens up from 12:30 to 5 daily. They do change up the menu. We ventured off to the other properties: White Sand, Kantennah and Colonial. TRS is adult only!! A much appreciated space for relaxing from the kids. Transportation is offered on the property. We frequent drivers, Diego, Javier, Sergio and Romeo. Great energy and safe drivers. Made the experience GREAT! You can also walk around the resort. Restaurants we selected were also great choices. LaBoheme Italian restaurant - great great atmosphere was able to host 24 of us eating that night. Food was good. CHIC cabaret, and restaurant - great pre-show and dining show. Recommend to see if your there! Food experience was great. LA Adelina Mexican Restaurant - American style. Food was good but nothing amazing. EL Gaucho Argentinean restaurant - best choice to eat while we were there. Two other restaurants in the TRS lobby. We also ordered room services which was easy to do from your room TV. LaDiala was another place we ate at. We frequent the spa at TRS and I wasn't impressed with the area. Cleaning of pools were not good. Customer service was not great either. The gym offered classes and workout trainers. Did not get any massage services myself, but my sister did and she said it was a good massage but again didn't care for the spa. Each night offers some sort of entertainment. There was always something to do. If you have access ti the other properties they also had activities that we were able to enjoy. Kantennah has a nice cigar bar read more

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A Mexican Paradise Vacation - TRS Yucatan Hotel **Overall Experience From the moment we arrived at TRS Yucatan Hotel, we were enamored by the ultra-luxurious environment and the endless amenities available to us (minus the few hiccups). This large property boasts unique offerings such as the Romance bungalow, complete with our own private canoe - an extraordinary touch to our vacation. The elegance and sophistication of the resort truly elevated our experience to a level of unmatched comfort. **The Staff We would like to express our heartfelt thanks to numerous staff members who went above and beyond to make our stay memorable. Hotel Manager, Braulio, ensured we were well taken care of and added a personal touch to our visit. He went above and beyond to make our stay special. Our butlers, Maggie and Eduardo, were incredibly helpful in organizing and planning our daily activities and reservations. Their efforts were invaluable in making our vacation stress-free. At the front desk, Jorge and Guadalupe greeted us with a smile and thoroughly answered all of our questions. Their warmth and hospitality truly embody the spirit of TRS Yucatan Hotel. A special shout out to the Travel Club team, Juan Pablo, Zair, and Adolf, for their willingness to listen and work with us to meet our needs. Because of them we became Travel Club Members! The experience at Capricho restaurant was delightful, thanks to Cesar, Luis, Said, and Erasmo who provided exceptional service during our meals. Chef Humberto at Chic outdid himself with a delicious 7-course meal, an unforgettable culinary experience. Do not miss the incredible show at Chic, it's a must see! We must mention two drivers, Fernando (Burrito) and Ramon (Taquito). Their cheerful personalities added a touch of fun and laughter to our travels within the resort. Lastly, our experience at Zentropia Spa was simply sublime. Bernardo, Natalie, Marisol, and Isabel are some of the most skilled masseuses we've ever had. **Areas of improvement While the expansive property and large staff are part of what makes TRS Yucatan a desirable destination, there were occasional hiccups in communication and coordination due to its size. A few processes and procedures could benefit from efficiency enhancements to ensure a smoother guest experience. **Overall recommendation Our stay at TRS Yucatan Hotel was an experience of a lifetime, and we highly recommend it to anyone seeking a luxurious and relaxing vacation. The excellence of the staff is what truly sets this resort apart from the rest. They deserve immense recognition for their hard work and commitment to making sure guests have an amazing time. We eagerly look forward to our next visit! read more

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The resort, staff/services & food totally exceeded our expectations. The treatment was so overwhelmingly positive. I cannot thank the staff enough. From check in with Daniel who made us feel incredibly welcome & then Braulio who made sure our stay was everything we hoped it would be & more. He would randomly show up wherever we had reservations to check on our experience(s). The resort is peaceful and isolated. That being said there's a lot of wildlife living on property. I am a true animal lover; therefore, I was excited EVERY-TIME we saw a Mapache, Mexican Agouti, Coati or an Iguana. We also had a late visitor on our balcony one night. We stayed in a Junior Pool Suite with a jungle view in building 60. The private pool was fabulous. It's not shared like many other pool/swim up rooms. You can also press a button on the concrete to add hydrotherapy with some bubbles. Our Butler service was AMAZING; shout out to Verónica, Fernando & Eric at building 60. They are basically your own personal concierge. They are extremely helpful. They help call for transportation around the resort, make dinner reservations, room requests etc. There are three different pools on the TRS side of the resort, each with their own bar and towel service. My favorite pool was the coastal pool, made of sea water and gives you the beach experience without the sand in places you don't want it. Honestly, we didn't have high expectations for the food. We were mistaken. The food is fantastic! They really deliver (literally if you want room service ha-ha). We tried & recommend Helios, El Gaucho & La Boheme. The Room Service did not disappoint either. One of the best resorts for gourmet food. It was recommended by our Butlers to attend the Chic Cabaret show. It's an 8 course meal with an utterly mind blowing show. The 8 course meal is GOURMET! We were absolutely blown away by the performances. There is a spa and fitness center. My husband and I opted for a couples massage. It was amazing! Very relaxing. The spa has its own separate section of the resort, with its own outdoor quiet pool, gym, hydrotherapy area including sauna, steam room, jacuzzi, cold plunge pool and circulation walk. I also used the fitness center daily. I love to start my day with a workout (even on vacation) and when we booked I made sure there was a gym/fitness center. The fitness center opens at 6 am daily. They provide towels, water & snacks. The fitness center is top of the line of any I've seen at any hotel/resort. It also has a separate studio for fitness classes with two TRX set ups. In the TRS lobby there are representatives available to help you book the perfect excursion. We found the experience of booking excursions easy and the prices reasonable. The representative listened to what we were looking for an suggested a few options. We chose the half day Mayan Ruin tour, cenote swim & snorkeling. The service is above and beyond. read more

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Food was hit or miss. The property was well kept. The butlers were nice. I expected more entertainment and a better vibe. It was just meh The spa was great, I did visit several times. The salt water pool area was beautiful but boring. The pool was cool but someone threw up in it and although someone came to clean it up there was a ton of shpew still floating in it The best part of the food were the tacos and steak that were part of the night room service. read more

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What a great experience, from the moment we arrived to the resort and checked into the hotel - til checkout. Upon checking in, we were given hats as well as champagne and given the option to upgrade to Premium and I would 100% recommend it especially if you are there for 5 nights, worth the upgrades. My friends and I did that and enjoyed all the premium amenities that was offered. Everyone at TRS is friendly, helpful and great. Shoutout to our butlers, Belen and Gabriel for going above and beyond to help our first time be a great experience. They were very helpful and helped us with booking our massages, dinner reservations and answered any questions! MariaFer was amazing, my husband and friends enjoyed the Casino night that was hosted at the resort! She was friendly and welcoming! My husband and I enjoyed the Spa as well - the hydrotherapy was fun and our massages relaxed us from head to toe! THIS IS AN AMAZING ALL INCLUSIVE RESORT, WOULD DEFINITELY RECOMMEND AND COME BACK. read more

The TRS experience is worth it. The food at Gaucho, TRS breakfast, and the seafood are great. The normal buffet is not all that. Drinks are a bit hit and miss. Pics are from various events including Chic which was nice but also pretty long. Avoid the desserts!! Pool is great but don't bother with the Salt pool. read more

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This resort has a very cold environment it does not feel at all like a beach resort. The rooms extremely poorly designed. The bathroom is in the middle of the bedroom. The sink looks like a toilet and the toilet looks like a sink! There is no place to put you shaving supplies, your toothbrush or any personnel items. There are zero draws so you are forced to live out of a suitcase. The designer should be fired. read more

Lovely stay at TRS! Hospitality was some of the best. Amazing resort and tons of pools and ocean views read more

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LOVED this resort! The staff was so helpful and the grounds are very well kept. It was nice being on the adults only side but having the choice to go to the family side as well. The food here was seriously some of the best food ever. The French restaurant was our favorite! I recommend making your dinner reservations in advance with your butler to make sure you get to go where you want. Previous comments about the food not being good shocks me because it was so incredibly good and the drinks were well made. Definitely go to the bar in the lobby!! 10/10 recommend this place. We usually try different resorts every time we travel but we will definitely be back here. read more

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This was supposed to be a wonderful trip with my husband and after reading so many wonderful reviews my heart was really set on this hotel/location. Once we arrived we actually up graded our wristbands to premium experience needless to say this was probably the best decision we did. However, it will cost you an extra $100.00 per night, but the service is better in regards to food and treatment with seating. This doesn't include everything if you want to sit in a nice location on the salt water beach it will cost you more even thought this is probably the least used pool in the resort. The butler service is terrible they constantly switch and you can ask for something in the morning and you will have to follow up in the afternoon because mostly they forgot about you and weren't able to get it done. Food also is not good wouldn't recommend. read more

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Amazing place very exclusive and catered to each person booked a suite with private pool and was amazing. staff is super attentive you have your own butler who looks out for you and text you every day with activities and is available for you 24/7. Hector at the Gaucho restaurant was beyond perfect. Hotel is the all adults section of the Palladium hotel. read more

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What an absolute dream resort! Morning 1: We woke up in a gorgeous bungalow, showered in our outdoor rain shower, hopped in our CANOE & made it down the gorgeously landscaped canal to dock near the pool, had a few cocktails as we lay in the shallow pool... The relaxation level is unlike anything I've experienced before- everything was excellent from the friendly, helpful staff, to the meticulously clean grounds, the best LOBSTER, paella, aquachiles, & ceviche I've EVER eaten. I cannot recommend this resort enough HELIOS & Boheme were the only restaurants we dined at & were blown away with both- neither of us are easily impressed. The only place that could use a little more attention to detail Zentropia (the spa) we had a couples massage-we were brought directly into a 'relaxation room' with 2 other couples- it was a dim room with water, tea & lounge chairs .. it could use a nice view, soothing music, I would've loved to have been shown to a locker room & been provided with a robe & slippers & had access to female showers/restrooms... but I did appreciate the spa being co-ed, so I guess I have to pick a side here Anyway, TRS is heaven on earth We didn't see much on the resort prior to booking & felt like we were somewhat taking a chance; we're very happy with our decision & hope to be back againn read more

TRS Yucatán - The gorgeous grounds of TRS - Hotels Near Me - Solidaridad, ROO

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TRS Yucatan at the Grand Palladium Resort is a superb place to vacation. Clean, spacious rooms with options for a jacuzzi or private pool. All of the staff are incredibly polite and will help in any way possible. The food is excellent at every restaurant and cafe. There are trams to take you all over the resort. The white, sandy Beach is a great place to spend the day. The Chic Cabaret is a must see with amazing performances by the talented dancers and singers. On a more current note, the resort provides covid testing which is currently required for re-entry into the US Last but certainly not least, the Chef's Table special event is a must. The resort sous-chef Felipe, maitre d' Israel, the Doctor of Mixology David and the rest of the wonderful staff of Angel and a few ladies we missed their names, prepared for us a multi-course meal before our eyes complete with wine and drink pairings. Their attention to detail in every course was totally complete. The finest little touches of the garnish, from a flower petal to a berry were exactly placed with the utmost care. Not only to add beauty to the plate, but taste as well. From the gazpacho soup to the tuna cooked on hot stones, each course left you wanting more of it. This was by far the best complete meal I have ever had. Please treat yourself to this incredible experience if you are here. read more

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Started our vacation with a very poor reception. Having spent the beginning of the day lining up reservations for different restaurants on the site, we started our first evening at the HELIOS restaurant only to be denied entry because of a dress code that was never mentioned at the time of reservation. We are a gay couple and I arrived at the restaurant wearing a knitted shirt that exposed my shoulders. Meanwhile women wearing halter tops and spaghetti straps and full cleavage were allowed in without issue. In 2025 this is beyond unacceptable especially at the price paid for our stay. The manager himself (who said he was gay) had no valid reason to justify the rule and front desk also gave no justifiable reason for the discrimination either. Be aware of this insulting double standard if you are not a hetero couple and you can expect to be treated "lesser than" for being gay. Again, with an explanation at the time of reservation this embarrassing interaction could have been avoided, but the way we were denied without proper explanation is unacceptable. Also, the butler service may be useful, but when your room is located right next to the butler desk you hear EVERYTHING, each morning i've woken up to the sound of guests cackling in the entryway. read more

I just got back from TRS Yucatán and am so surprised it's only 3 stars on here. We had an amazing time! Everything was perfect. Our Room: We had junior suite with lounge pool. The pool was great, the room was spotless. Housekeeping did such a great job, they would even tie my hair dryer and curling iron cords up pretty! They swept the room every day, left us goodies at night. Just perfect and clean. The Food: Helios and La Boheme were our favorite. All the food was muy delicioso! We especially loved the grills near the pools where they made lunches outside. Just be sure to make dinner reservations is all and you will have no problems. The Amenities: we stayed in 66 (near Helios) and were right near the infinity pool and the saltwater pool. Saltwater pool had a little seaweed but we didn't mind as it was all off to one side, the workers were always cleaning it and we had 3/4 of the pool seaweed free to relax and watch the ocean waves. Our favorites were the exclusive TRS Beach section and then the secret pool in the middle of the resort our Butler, Triana, had told us about. The Staff: We love Triana, she basically planned out the most romantic day for us! Very grateful for her. Thee most friendly, courteous people I've ever met work at TRS. Manuel brought our room service and did such a great job, it was such a treat! Our server at CHIC was Jorge and he took such care of me to make sure everything I had was Gluten-free and no Tuna due to my allergies. He was friendly and thorough and made me feel special rather than a pain (as other restaurants in the past have made me feel due to my food allergies). Zair, the person that showed us around the resort in day 1 for the club membership presentation was amazing! We just got married and knew we weren't going to sign up, but Zair was so nice, knowledgeable and courteous that we almost changed our mind! We had signed up for the presentation to get a free massage at Zentropia and it was worth it in our experience, however from other couples we spoke with, they didn't have as nice as a time as we had with the presentation so I'd say probly safe to skip it unless you really want the free massage. All in all, 10/10 would go back and recommend it for anyone, especially for a honeymoon like we did. Take your sunscreen because there is so much to do, you will be outside a lot. But there's also plenty of shade and golf carts to take you around. read more

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One star only because you can't give a negative set of stars. Please read and if you're looking for the best Mexico resort, go elsewhere... we've been to 5 other resorts in this region and this is hands down the worst. Day one started out with a long day of travel to arrive here. Our excitement was quickly dashed when we waited over an hour for the shuttle service from the airport that we booked through THIS hotel. Once we arrived at the hotel, we were hungry but the only place available to eat was the sports bar. We ordered hot wings, fries and cheese sticks. All we're barely heated to room temperature. We also ordered two cocktails. The waiter brought the drinks to the table and they were not what we ordered. We left a tip to be nice and then left unsatisfied. It then took a while to get a shuttle back to our main lobby where our bags were being kept. We were hounded by the blue shirts wanting two minutes of our time again while we waited a lengthy amount of time for a different shuttle to take us to our room. We waited 45 minutes... We were quickly losing patience. A bellman finally loaded our bags on the cart with another couple and away we went. The other couples room was before ours so we were expected to sit in the heat while he escorted the couple to their room. Our building was next door so I carried our luggage up the stairs myself to our room. To our continued disappointment our bracelets did not work on the door, therefor we had no access to our room. The bellman finally arrived and received permission to open the door for us. We were advised that we would have to go BACK to the lobby for new bracelets. We refused, at this point I was extremely upset with your resort. The bellman went back and obtained the new bracelets while we sat in a dark room with NO POWER, no air conditioning. We got the butler involved and had to reset the breaker behind the mirror. The power was restored and we finally experienced some Air conditioning. The power then continued to go out three more times, we had no makeup mirror and we had no hot water. To top it off we ended up in a cold shower to end day 1. Day 2 We woke up to a hot room with no power and requested a room change. The power had gone out yet again whilst sleeping. They found one in the building next to us but it wouldn't be ready until later that day. We were told to pack everything up and the bellman would gather our things and move for us. This was around 10 AM. We went all day with NO room to use and access to our things. We wanted to nap that day, unfortunately, we couldn't because we had no suite. Our new room and things were unavailable until close to 4 pm!!! We had to pursue the front desk to get a room. This was unacceptable. I paid for a room and did not have one. At least the new room had a make up mirror for my wife, but the light didn't work. The first room didn't even have a mirror as described. Day 3 We woke up to ants IN our bed!!!! We requested that the maids change the sheets and we thought that that would solve the problem. Our two bottles of alcohol were finally put in our room after hounding the butlers. Still didn't receive the mixers for them until day 4. My wife requested a special dinner and special night set up for our 20th anniversary that never happened. There were another couple dining in the restaurant we went to that had a beautiful table with roses and champagne... We were not even wish a happy anniversary. The butler service was poor at best. Day 4 We arrived back in our room from a day with our friends and settled in for the night. The TV remote stopped working, just the power button and volume so we couldn't turn it off to go to sleep. It was too loud. We called for the butler to assist and realized we had ants all over our room and in our bags. At this point we were just done, the vacation we expected was stressful and by far the worst we've ever had. This is our 5th time visiting the riviera maya and the worst resort experience. We pre booked a night at the Chic Caberet which we were looking forward to. We were enjoying a cocktail outside the venue when the host arrived and was checking people in. We were not on the list. My wife had to go to the front desk again to find out what happened and rectify this mistake ourselves. Not enjoying our evening cocktail. It was finally fixed and apologized for but one more reason we are not happy. Finally, our Air conditioner in the new room is the loudest AC ever. The ceiling rattles constantly and is worse when the AC isn't running. My wife recorded it just fir proof. We were not about to change rooms again so we just dealt with it. Horrible nights of sleep read more

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There were so many wonderful things about the TRS Yucatan. The quality of service at the hotel, the attention to detail, how beautiful the property was, the cleanliness of the rooms, the property, every inch of the hotel was spotless....our personal concierge/ butler Jessica singlehandedly made certain our reservations were made at the restaurants, that we had any extra Nespresso that we needed or fruit. She should be the the butler/concierge TRS that patterns and trains all their similar staff. The Executive chef went out of his way to make sure they could accommodate a vegetarian/vegan - Hector the executive chef, Walter the head chef at Helios and Luis the morning chef were above and beyond in the attention to detail,... I thought after the first night there it would be a struggle.. and maybe I would lose a few pounds, but Walter and Luis made sure I was well fed and had lovely food experiences. The Chef at La Boeheme,Chef Felipe made me something amazing - the flavor was out of this world! Chef Miguel at the French restaurant ...After I spoke with Kevin at the front desk, he passed on the information. Kevin also went out of his way to research the shuttle company I booked to the airport when the confirmation came back without contact info. ' I have travelled to Mexico several times and the service is great, the service at this TRS property was stellar on all levels. The people are what makes it even better than you can imagine. This would be the place to stay - amazing all levels.. You owe it to yourself to stay here! read more

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