We loved our stay at the Westin Cozumel. Upon walking in, we were instantly greeted with welcome…read moredrinks and someone to carry our bags to our room. Service was always so fast and friendly, from the nice restaurant in the hotel lobby, the lobby bar, the pool bar and restaurant, and the restaurant out by the water where we had breakfast every morning. It was so nice to have so many food options on property! There was also a delicious lobster restaurant just across the street. We loved and took advantage of the pools - both the rooftop pool as well as the pool overlooking the ocean. We enjoyed sitting out on the beach, and made use of the free snorkel rentals. We were able to see SO many tropical fish by snorkeling right from the beach out front of the hotel. We floated downstream about a half mile and then walked back along the beach. It was an easy 5 minute taxi ride to downtown Cozumel and the ferry area which made travel around the area so easy. We were so pleased with our trip here!

Phenomenal service! We celebrated our 30 year anniversary here. I contacted Javier ahead of time…read moreto set rose petals in the room prior to our check in. Also set up a special dinner night for my wife and I. Javier went above and beyond to make sure our experience was exceptional. The beach area is a bit small but lovely water. The food and staff service was amazing. Would definitely stay here again.

Spent a week at Playa Azul and it was too short a visit. The hotel was nicer than anticipated, big…read moreopen spaces, rooms bigger than expected and a wonderful staff. Ricardo, Yassir, Yeraldin were wonderful at the front desk. Lost my iPhone, fell out of my pocket in the cab and asked the front desk (Yeraldin) was on duty and she called security at the entrance who has the cab number, called and I had my phone back in an hour - Fantastic and sooo grateful ! Breakfast in included and they have a chef (Jaime) who will make you a custom omelet, Lopita was one of the servers whose name I remember and she was so helpful and always kept your coffee cup full , she also has the nicest smile. Anyway everything exceeded expectations, but note, there is NO elevator which was not a problem for us but something everyone should now Dr Ron and Deb Jones

This hotel is really great. It's quiet, quaint and very clean. There's always enough room to find a…read moreplace to sit by the pool or on the beach. We went for seven nights over the new year. It was my husband myself and our four-year-old son. And we got a suite that had two bedrooms. It was perfect for our family situation. Having a four-year-old that goes to bed at 8 PM, it was nice to have him in a separate space so my husband and I could have drinks on the patio. The views were amazing. We were on the third floor. Lots of steps to get upstairs but I like to move, so that wasn't a problem. Breakfast is served every day and included in your fee. Breakfast was so great and the servers were so nice. We did not do the inclusive option because we like to wander around the island and find other places to eat and drink. I'm only giving this place a four-star because I thought the food was fair. But I realize that most island has fair food. I will definitely come back and I will definitely get a sweet again.

Stay Away - This Place is a Disaster 1 - Unsafe, Unsanitary,…read moreUnacceptable Our experience at this property was unacceptable from start to finish. The air conditioning unit was broken and releasing so much moisture that the tile floor became dangerously slippery. The shower had no running water, the sink was clogged, and the toilet was in an unsanitary state. The bed was so uncomfortable, you could feel the mattress springs on your back. The toiletries provided were in faded, previously used bottles that were only half full. Dinner service was appalling -- food trays were more than half empty and not replenished, and what was available looked unfit for serving. We had booked for five nights but checked out after only one. When we attempted to order room service, we were told there was no food available at all. Based on our stay, this hotel does not meet even basic standards for cleanliness, safety, or service.

This hotel is horrible. I paid $500 for three days. It was all inclusive, but the food was so…read moredisgusting that we ate elsewhere. The bed was like a brick so hard and uncomfortable. The pillows were awful. The staff was rude and really seem unhappy. the floor is sticky in our room. The shower is gross with mold and the water pressure is horrible. I would never stay here again.

This waterfront resort is very nice and well maintained. The rooms are a bit dated, but are clean…read moreand safe. The staff is very friendly, dedicated and willing to make sure that all of your needs are met. The only gripes that we had during our stay is that the restaurant is not open for dinner, that there seems to be a lot of vacancy within the common areas of the resort and the front-facing rooms facing are very noisy from the traffic on the boulevard.

Wow! I'm not sure I've ever experienced a lack of service like I did at this hotel. Their most…read morecommon phrases are "No" and "I'm sorry". They refuse to serve even coffee before 8am, and they make one excuse after another for why they won't serve food at reasonable times. Everything in the description of the hotel is a gross exaggeration, especially the "resort" part. I stayed here because I had heard good things about the on-site dive company, but they're not even at this hotel anymore. Don't stay here unless you want to spend your vacation time wishing you had stayed somewhere else.

This is a beautiful resort, on the lovely island of Cozumel. My friend and I came here for a week,…read moreand we enjoyed our stay very much. The location is close enough to the main town area that it's easy to get back and forth via a quick cab ride or on bike. The food on the resort is fine. We really enjoyed the breakfast buffet which is typically included in room rates. The other restaurants were okay, typically a little underwhelming for how excellent the food in this part of the country is. The sushi, for example, had a very strong vinegar taste as if the sushi rice had been over-seasoned with vinegar and mirin. One exception is the passion fruit ceviche at one of the beach restaurants, which was excellent and we ordered it two separate times. Overall though, I would encourage you to visit some of the many wonderful and affordable restaurants all over the island. My room was extremely comfortable and well appointed, with one exception. The TV was so old that we were unable to access any apps or even connect my computer for streaming. This isn't a big deal generally, but because we had some rainy days this was a bit disappointing. At this price point and prestige level, I would expect the TVs to be more updated. My guess is that these were 10 or more years old. I want to specifically commend this hotel for their excellent staff. The staff were consistently so friendly and helpful, and proactive for whatever was needed. Truly some of the nicest hospitality staff I have ever encountered, and so professional. The facilities are excellent and we particularly enjoyed our day at the spa, which was a real treat. The dive shop on site has a lot of great services as well. I would definitely stay here again and would recommend others to stay here as well. It's a special place on a beautiful island, what's not to like?

I've stayed here a few times for work, and it's one of those hotels that keeps growing on you…read more The Setting The hotel sits about 15 minutes from the main town, in a quieter part of the island. That distance works in its favor. It feels calm, removed, and much more relaxed than staying closer to the cruise crowds. Architecturally, it leans retro, but in a good way. The bones are older, but the interiors have been updated with smart design choices that make everything feel current and polished without losing character. The Rooms The rooms are a strong point. Spacious, comfortable, and designed to take full advantage of the ocean views. Most rooms have some version of a water-facing angle, which makes a difference. If you're on the ground floor, you might get one of the outdoor rain showers. Fully private, surprisingly great, and one of those features you didn't know you needed until you have it. There's also a large indoor shower, so you're covered either way. The bathrooms are especially well stocked. Beyond the usual amenities, you get after-sun lotion, Evian facial spray, bug repellent, mouthwash, and pretty much every small item you might need but usually forget. Add in a Nespresso machine and blackout shades, and the rooms feel thoughtfully set up. Service Service is consistently excellent. Friendly, polite, and always willing to help. Nothing feels forced, just genuinely good hospitality. Food & Dining Breakfast is served under a large thatched roof right by the water, which sets the tone nicely. The buffet has a wide mix of Mexican and American options, and at around $30, it feels worth it for both the setting and the variety. Dinner was more hit or miss. I tried one of the oceanfront restaurants with a Mediterranean feel. Beautiful setting, disappointing food. The guacamole lacked flavor, and the picanha was overcooked and tough. Definitely not on par with the rest of the hotel. The Spa The spa is a highlight. Great setting, excellent treatments, and a nice bonus: when you book a massage, you get access to the spa facilities for two days. That includes steam room, sauna, plunge pools, and other amenities that make it easy to spend a full afternoon there. Overall Presidente InterContinental Cozumel Resort & Spa is a strong choice if you're looking for a relaxed, well-appointed stay on the island. Great rooms, great service, and a setting that makes it easy to unwind. Just be selective about where you eat on property.

Overall a pretty good stay, location being one of the best features of this hotel…read more Pros: - literally right next to Tres Pelicanos, couldn't of been more convenient to work out dive details or talk to Pony or Willie - Karla was so sweet, so easy and pleasant to communicate with - love the security system with the gates, it feels very safe - nice that they have free water stations for every 2-3 rooms - AC is GREAT!! Holy moly, it can get stuffy and humid in Cozumel, AC is saving grace - multi-level unit was fun and different - kitchen with a mini-fridge was great, kept our drinks nice and cold - close to everything, walk outside and you can find many shops and restaurants within 5-10 minutes (super close by - Burger house, La Cozumelena, Los Otates, Girasoles) - about a 15 minute walk from the Ferry Terminal - decently priced (we paid about $82/night) - free wifi is always a plus! Very good connection too - free DVDs to watch, BBQ to use and pool Cons: - bed is tiny! It was more like a full size bed rather than a queen....needless to say, it was a little bit of a squeeze - bathroom is also tiny. Not that I need a gigantic bathroom on vacation, the shower, sink and toilet were literally right next to each other. If you're using the sink, you can't really close the door because it's just way too cramp. Shower and shower pressure was okay though - soap/shampoo products were minimal, could have used maybe a bottle of lotion or something - housekeeping gave us two bottles of water on the first day and never gave us bottles of water after that......I guess you're expected to refill the water bottle at the water stations outside I would definitely stay here again. $82/night was not a bad deal at all though I have heard from other divers that there are great deals for hotels on this island. It worked out great for us because we were diving the whole week with Tres Pelicanos and when they dropped us off after a day of diving, we just walked next door to our rooms!

This place is rated #1 on Tripadvisor for a reason. Jim took over the Hotel a year or so ago and…read morealthough this was my first time here, it looks like he is pleasing the repeat guests. The place is downtown, only one block back from the waterfront and two blocks from the main square. Most importantly, the Hotel is close to many dive shops and only one block to Aldora Dive Shop. There is also a dive shop attached called Tres Pelicanos. There are only 7 villas, so book early! It is very nice to have space to spread out while on vacation, especially when you have dive gear. There is even space to hang up your dive gear in the pretty courtyard and a grill to cook food if you want to eat in. Every villa has a kitchenette which we found useful to keep drinks cold as well as the pastries we bought around the corner at La Cozumeleña. The new owner put in a pool and it is big enough to relax in and there is a waterfall and some chaise lounges as well. The privacy of this hotel is superb and the peace you get is great. There are high walls around the hotel and your back windows overlook gardens and some have statues.The bed is a little harder than I would like but I slept well with all the diving. There are also two big closets where you can hang up your clothes and the bathroom is well done and has great shower pressure. Karla is a good manager and she will help you arrange taxi rides, car rentals, and give other recommendations. I could easily stay here for a month if I could! Their couches downstairs are very comfy and great to lounge around if you have time to relax. It is so easy to walk from this hotel to many of the surrounding restaurants like Casa Restaurant Cuzamil (fancy sports bar with tvs and high quality food and moderate prices) and Del Sur (Argentinian restaurant with good food but pricey). And if you are worried about security downtown - don't be. I never felt unsafe in downtown and there is also an electric gate to this property and you have an electronic key to the gate, along with your villa key. And another highlight- the a/c works very well! I wish my own a/c wall unit at home was this good. It's also the little touches that count here - they have bottled water stations outside which you can put in your water bottle and put in the fridge in your villa which will save you some money.

Spent a week at this lovely place. Owner Dan and chef Dan both took the best personal care of us!…read more So happy we made this choice - minutes from the airport, next to the rental cars, convenient to the downtown area (via taxi or car). Lovely neighborhood. LOVE THOSE DOGGOS!

If you enjoy an intimate setting with the potential to meet really nice people, this is an…read moreexcellent option. Within walking distance of the airport (and Diego's Tacos!), you are quickly transported to a serene setting with the pool being the main focus surrounded by just a few cute rooms. We had the king-size bedroom and it was clean, cool, and very comfortable. Plenty of free water available 24/7. The real treat was the people - the other guests were friendly and there was never more than 4 of us at the pool at a time. The owner and his staff are what make this a special place. If you're looking for something that's a unique experience, give this place (and Dan) a try!

During our short time in Cozumel, we stayed at Casa Mexicana. Location wise, it was very convenient…read moreand walkable to everything - restaurants, the Mega Supermarket, and many meet up spots for excursions. Every morning, there was a delicious spread of complimentary breakfast buffet, consisting of freshly made omelets and eggs prepared the way you like, waffles, french toast, freshly cut fruits, yogurt, sausage, roasted potatoes, juices, coffee, etc. Everything was delicious. The quality and execution of breakfast was great too. Food was laid out behind a glass counter, and you just let the staff know what you wanted, and they would grab/make it for you. All the staff members wore masks and abided by COVID guidelines. Our room was immaculate. The bed was firm but comfortable. The water in the bathtub did not pool. Customer service was great. Everything we asked for, we got it. There are some noises around 6am every morning, but nothing you can't tune out. We really enjoyed our stay at Casa Mexicana.

My hubby and I just spent a week at Casa Mexicana and we were overall very happy with our stay. We…read morewere in town for a scuba diving, so some of my review is skewed towards dive friendliness of the hotel... The staff is all very friendly and helpful. We were greeted upon check in with a tasty beverage. Our bags were brought up to our room for us. The employees are kind and helpful. The lobby is very pretty with a pool that overlooks the ocean. There are bikes you can borrow to head into town. The location is great, and easily walkable to the downtown square and lots of restaurants. We dove with a highly rated dive operator that's located less than a block away, so our pickup location was across the street which was SO convenient. There is an included breakfast buffet. While this is convenient if diving, the buffet opens at 7am, and our dive boat pickup is 7:30. While this seems like plenty of time given that you just have to walk across the street to the boat, this is not a serve-yourself buffet (at least post-COVID). There are a couple of staff that serve the food. At 6:58am, there is already a line of divers at the buffet. If you're having anything prepared fresh (eggs or pancakes), you have to be one of the first ~5 people in line in order to get your food made, eat, and get to the boat. I wish the buffet opened a bit earlier to accommodate the number of divers who stay here. If you're not diving, this is not an issue at all. The food itself was just okay. I was expecting a lot more from it given the previous reviews. There is so much fantastic food on the island, but the food here was just a little underwhelming. The hotel rooms are large and cozy, and the beds comfortable. The AC works well in the rooms, which is a must during the summers here! There is a desk area with 2 interior chairs, and a little patio area for each room with 2 exterior chairs. Next time I'll ask for additional exterior chairs, as that is the only place to really hang dry your scuba attire. We often had both chairs covered in swim suits/rash guards/etc as well as the shower curtain rod, hand towel rack (and were were only 2 divers in the room). We really liked the soap, shampoo, and conditioner that the hotel provided. They all smelled nice. There was always coffee downstairs in the morning, and fruit infused cold water in the afternoons which was nice to come back to. I know this is not a "dive hotel", hence only losing 1 star for all of my negatives, as I know they are all specific for the purpose of my trip, but given how many people stay here to dive given the proximity to the dock of one of the main dive operators, I just wish there were some more dive friendly updates. Regardless of this, I would gladly stay here again, even for a dive trip, and strongly recommend this hotel. Oh, and the price per night here is fantastic!

Worst customer service....paid for a massage..couldn't make the appointment...charged me almost 300…read moredollars. Ridiculous....we have stayed her a few times and won't waste our money ever again.

This is our 6 time staying at Cozumel Palace. The entire staff is always beyond amazing. So very…read morehelpful, anything and everything you need they are always happy to oblige. Today we had a late lunch at Flamingos. Jesus our waiter went out of his way to make us feel special and cared for. Thank you to everyone at Cozumel Palace.