WARNING: If you are buying bulk One Piece TCG singles or have any value for customer support, stay…read morefar away from Dragon's Keep!
Our most recent visit was to the Spanish Fork Dragons Keep location (and will be our last) to purchase cards for some One Piece TCG decks we were building. We found a whitebox of rares and don cards for OP-16. At checkout, the cashier (who happened to be the store owner for Dragons Keep, Leeder Francis) said that each rare was $0.50 then my wife asked if each Don!! card was also $0.50 as she looked at the TCGplayer market price which was $0.30 and we did not see any in store listing price. Leeder responded with: Yes, they are $0.50 which this bulk price saves you money. My wife proceed with the transaction and we left.
I was curious how much we were saving so on the drive home (we live about 20 minutes away) I decided to get on TCGplayer to check that claim. The TCGplayer market price would have been $10 cheaper total and on average, rare cards were worth $0.20 (I honestly wouldn't have cared about the price difference but Leeder mentioning that we saved money I now wondered how). I decided to call the store about this discrepancy, after explaining the situation to the employee that answered, I was handed to Leeder. I patiently tried to explain our experience buying singles at their multiple locations which has included both bulk price per card and using TCGplayer market price. Leeder explained that their store policy was to charge $1.00 per rare (rip off by the way) for One Piece TCG so him charging $0.50 per rare (still a terrible deal) was us "saving money". This explained our misunderstanding, and would have been sufficient for our questions, and we would have moved on. However, he then continued to state our previous experiences at Dragons Keep where we were charged TCGplayer market price instead of a bulk price per card was a lie and that we were liars. A little taken back, I tried patiently to tell him we've had employees at their stores in the past sell us commons, uncommons and, rares based on TCGplayer market price. After some time of Leeder's unprofessional and rude behavior, he told us we could return the cards for a refund then "get the f*ck out of his Dragon's Keep". I'm still somewhat bewildered that the store owner would behave like this to a customer over a reasonable misunderstanding. There must be some miscommunication between stores/employees on charging for One Piece TCG singles. Note the entire phone call lasted only 6 minutes, the portion I talked to Leeder was probably 4 minutes, very short temper, cannot work with customers. As a result of this conversation, I'm leaving a 1 star review and will never go back to any Dragons Keep for any reason.
Initially I was going to leave a three star review due to their pricing with regards to One Piece TCG singles being inconsistent across stores and even individual employees (with respect to commons, uncommons and less expensive rares). Some employees will scan each individual card and go off the TCGplayer market price while others charge a bulk price per card which is confusing and frustrating as the customer since going at different times or locations can result in a significant variation in total cost.
I think the employees are great and kind, even though I don't think they are following what Leeder expects, and the tournaments/events we've been to also have been great (granted we haven't tried other locations because we were very happy with Dragons Keep, but we will now) with an awesome community.
To those getting into One Piece TCG both to collect/display cards as well as to play the game, buy off TCGplayer. It might be a little intimidating as a first purchase but if you buy enough from the same seller you avoid paying shipping, you will save a decent bit of money over Dragon's Keep, and you will save time instead of hunting through unorganized boxes/binders. I would normally like to and encourage others to support their local stores but, business owners like Leeder don't deserve your money or support.
