I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Century link is absolutely amazing if anybody is considering Internet service I would strongly…read morerecommend them we had a promotion end which had our bill go up so I called and they fixed it right away even got us a better deal then we had before thank you century link.

I JUST set up a business account with Century Link based on my company owner saying he had a good…read moreexperience with them. THEY SUCK! I have had the service for less than 10 days, got a bill already and cannot log into my account online. The link to pay them worked, but the password rest link I was sent 18 TIMES didn't.. There is NO WAY to even reset my password - I just keep getting the same error message again and again, we cannot provide this service at this time. I called and chatted online with 4 different service reps and they all said the issue is on my end!!! They are the absolute worst internet company on the planet and I regret ever doing any business with them.

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.

I couldn't not recommend this store any more. Came in to get a phone, was told we had to order one…read more I said I wanted to know how much it is. Guy told me he could order the phone, my bill would come down to $150 a month with $1100 off the phone and we would finalize it when the phone came in. Said he would call me when it came in. Never showed me numbers, I didn't sign anything he just randomly said "cool it's ordered" and shook my hand. Then I got a bunch of automated emails about my bill change. It was not what we talked about, bill was barely cheaper and it broke down I only got about a $750 discount off the phone. It arrived in the store 2 days ago. No call. I called, and they said I need to wait for him to come in to get everything set. When that is.. no one knows because he "couldn't see his schedule" Couldn't be a more unprofessional process

Huge shoutout and thank you to Ethan. My online order never showed up, and I called the store on…read moreChristmas Eve during total chaos. Ethan walked me through canceling it, then helped me reorder and pick it up in-store on the spot. The store was absolutely slammed, but he remembered me from the phone call, stayed friendly, and handled everything fast and efficiently. Awesome service when it mattered most. Great work, Ethan. Thank you again!

We moved into Clear Creek's service area a couple months ago and subscribed to their cable Internet…read moreaccess. I work remotely so I depend on Internet access to work. Clear Creek has had an outage in my area for three days now and still hasn't given me any real ETA on when it will be back online. I even asked about a business-style account with a real SLA, and their answer was that I would be in the same situation either way.

This is honestly the worst provider. I have horrible connection and many times the wifi goes out…read morefor no reason. I've had one of their technicians come to check it out and nothing was fixed, very bad customer service!!! I am unhappy with everything about them, they are also extremely overpriced. DO NOT GET THEIR SERVICE YOU WILL REGRET IT! This is the 21st century fix you shit.

I have been on my phone for an hour texting and chatting And when I finally reached Howly which is…read moresupposed to set me up for an appointment they said they don't service that company meaning CenturyLink! This is the most frustrating company to get to talk to a person. As soon as I get this fixed, I am switching Internet companies.

Horrible service. Impossible to reach a human when anything goes wrong, instead you get stuck in…read morephone tree / AI hell. Service appointments require someone to be home for a nine hour window, and then they frequently cancel/reschedule the service after failing to complete it that day. They did not respond in the required 48 hour window to a locate request before trenching was done, and as a result their line got cut, then they failed to show up for the appointment to repair it. Last time I needed service from them the same no-show followed by service rescheduling happened several times in a row before anyone showed up. Give your money to literally anyone else.

I was looking to drop my expensive cable provider for a smaller local company…read more When I called this company I got a high pressure sales pitch to sign up today. When I told him I wanted to call around and compare prices, he hung up on me ! I don't care what the price is now, I'd never do business with this company!

Dish is absolutely terrible. I called to set up my account and told them that literally the only…read morechannels I wanted were the ESPN channels in HD. So they sold me the package and sent a guy to my place to set me up. Upon his arrival he informed me that I was only receiving an SD receiver so I would not be able to view any of my HD channels that I had paid for. Why would dish sell me HD channels but not tell me I wouldn't be able to view them? So I had to call and sort it out, and pay $100 to upgrade to an HD receiver. They sent a guy out to upgrade my receiver. Once I had the HD receiver I discovered that I didn't have any ESPN channels in HD. Dish had flat out lies to me and told me they were in my package when they were not. So I had to call in again and increase my monthly payments just to get the channels I was originally promised.