Boyfriend and I went for pedi's, he also got a men's mani & I needed my nails redone using the powder dip system. I have had a difficult time finding a local shop that can use this product with a quality outcome, and the person I was turned over to after my $45 dollar poor quality pedi was the bottom of the barrel. He had absolutely no idea how to use the product and started by trying to glue a fake tip to my 1 of my nails due to it being a bit shorter than the rest, he never asked just assumed that it was okay To glue a tip on my nail! I stopped him abruptly & he tried to debate with me about it! As he struggled his way through it doing my nails it was blatantly clear that he was VERY inexperienced & his customer service skills were non-existent, he finished with putting a "final" coat on my nails Then set me at the UV dry table. At this point I was running behind due to it taking him a hour & 1/2 to end up with a final coat that wouldn't dry & was goopy. I started to pull my hands out for the UV lights & 1 of the females rushed over to add oil to my nails but when she touched to see if they were dry she seen they were goopy, forced my hands bk under the lights!! I sat there for 5 more minutes with the same results, I was ready to go & had other things to do. He rushed up there & wanted to see my nails, they were messed up from me putting my shoes on & I didn't want to let him see them because he would try to tell me I just needed to wait longer. At this point Tami came over to see what was going on & tried to have me come bk another day to get my nails re-done, but the only reason we went there was because we were leaving for vacation the next day.
Tami convinced me to let her at least get a top coat on the final outcome & said I can come bk a after my vacation to have them completely redone, but then the icing on the cake came when he gave us our total.... $144.95!!!! A men's mani, 2 pedis & the debacle of what's on my nails & we were charged almost $150.00!!!!!!
Never in my life have I experienced such terrible customer service with no worries to really make things right.
Don't waste your time or money at this establishment!
By the way I've had the dip product on my nails for over a year & 1/2; had them done at several places in Jackson, Lansing & Kalamazoo, pay $30 before tip& am out the door in less than a hour! read more