Came in at 9:30am on a Saturday to open an account. Waited in line just for them to say they don't…read moretake walk ins to open accounts, you have to make an appointment. The reason I came in is to see how their customer service is and just to become aquatinted with the bank. Don't waste your time coming here without an appointment. I opened an account with a different bank.

Ignoring people and making it wait for a long period of time while they are talkin…read more. Bank jus opens and they already taking breaks

I want to take a moment to share my sincere appreciation for the incredible service I received from…read moremy banking representative at Altura Credit Union Jenique . From the very first interaction, I could tell that I was working with someone who genuinely cared about helping me reach fix my issues . It's not often that you come across a representative who combines professionalism, knowledge, and kindness the way they do. Throughout every step of my banking experience whether opening new accounts, applying for a loan, or simply asking questions they went above and beyond to ensure I understood every detail. They took the time to explain all my options clearly, answered every question with patience, and made sure I felt confident in every decision. What really stood out to me was how personal the experience felt. I wasn't treated like just another customer; I was treated like a valued member of the Altura family. Their attention to detail, follow-up, and commitment to finding the best solutions for my needs truly set them apart. Even after our appointments, they checked in to make sure everything was running smoothly and that I was satisfied with the outcome. That level of care and consistency is rare and speaks volumes about their dedication to excellent service. In an age where customer service can feel rushed or impersonal, my representative reminded me what genuine service looks like. They embody the values that make Altura Credit Union such a trusted and respected institution integrity, empathy, and community. I highly recommend anyone looking for a financial institution that truly puts people first to visit Altura Credit Union and ask for [Representative's Name]. They will take care of you like family and ensure your financial journey is smooth, transparent, and empowering. Thank you again, Jenique , for your professionalism, kindness, and the care you've shown me. You've definitely earned a loyal member for life!

I went into the branch today to help my cousin get some bank verifications he needed and also…read moreresolve an issue with my ATM card. The location is very clean and there is also enough parking in the shopping area. My goal in writing this review is to highlight the amazing customer service provided by Chelsea Burnt. She was so very friendly and professional. Chelsea went above and beyond! She was such a great help and made our experience very pleasurable. I have been with Altura Credit Union for over 25 years and highly recommend them. But I wanted to make mention of this specific branch because Chelsea made all the difference today! She deserves excellent recognition for not only enjoying what she does but also because she brings joy to others. Chelsea is a stand out Altura employee!

This place has to be the worst BoA i ever been too, they have 8 windows but only 2 tellers. Who…read moreowns this branch so I can go tell em was up with this bogus.

I worked with Iris and she spent three hours patiently getting me the correct checking account to…read moreopen for my high school reunion event. We had a couple of docs to prep on the spot since this isn't exactly a business or a personal account. This was a great relief for me to get done. Honestly, I had an emotional block to getting it down since I've been overwhelmed! I super appreciate the tenacity and friendliness greatly!! Thanks again! Highly recommend coming here.

Amazing service and they care it seems that they take care of there employees . So clean and cozy…read moreto feel comfortable and get your finance taken care of.

Everyone is always kind here and helpful. I gave a 4 because it's always busy! No fault of their…read moreown. Just be prepared to wait if you don't have an appointment.

My favorite location always ready to assist me with any issues every time I have gone in there....read more

I've had nothing but a bad experience with this bank I deposited a legal gover check only to have…read moremy account closed because they considered it a risk . smh I had all paperwork that it was from a settlement even the legal w9 and they closed my account and took weeks to send check back . causing financial issues in my house . I will never bank there blacks are treated horribly there .

Came in today and was very satisfied. Raena helped me, super respectful and efficient at her job!…read moreDeserves raise Asap!!

I recently had a very frustrating experience with Chase Bank. I was on hold for more than two hours…read morewhile trying to speak with someone about my business account. For a financial institution of this size and reputation, that level of delay is concerning. As a business owner looking to trust a bank with managing my company's finances, timely communication and accessibility are critical. I understand that high call volumes can happen, but two hours without resolution is unacceptable. I hope this was an isolated issue, and I would encourage improvements in customer service responsiveness, especially for business clients.

As much as I love my bank this branch needs more tellers on a Friday afternoon. When you have 4…read moreemployees doing what looks like nothing at their desk when you have 8 people in line with only two tellers is frustrating. I don't think I've ever seen more than two teller ever working the front.

NEVER BANK HERE AND IF YOU DO WITHDRAW EVERYTHING AND LEAVE…read more If I could give zero stars, I would. My experience with Cal Coast Credit Union has been nothing short of exhausting, frustrating, and disappointing -- especially when it comes to how they've handled a serious case of fraud on my account. Back in early June, a scammer linked their own PayPal and Cash App accounts to my Cal Coast account and stole money without my full understanding or permission. I filed a fraud dispute immediately -- but instead of helping me, Cal Coast denied the dispute, saying I "authorized" the charges just because a code was involved. And it was "directly from the phone"That's not how fraud works first off ok cal coast. What's worse is they admitted it was fraud, but said they don't owe me anything because it would be "their loss." Since when is that an excuse to leave your customer with stolen money, a damaged credit score, and no support? They told me to go chase down the companies myself, contacting PayPal and Cash App -- even though I don't even use those services and never had an account with the scammer's name on it. I was forced to do all the legwork alone, while Cal Coast refused to escalate, investigate properly, or even communicate clearly. They made me wait weeks only to be told "we can't help." Now, because of those fraud charges, my credit score dropped over 60 points, and Cal Coast still refuses to put the charges on hold or work with me to afford the balance. They've left me with debt I didn't create, no accountability, and no protection -- despite the fact that this situation clearly falls under Regulation E, which they are supposed to follow as a financial institution. The lack of empathy, professionalism, and action is shocking. I'm a young adult trying to build credit and stay afloat, and this bank has done nothing but hurt me. I've now had to start contacting legal aid and consumer protection agencies just to try and clean up the damage they allowed to happen -- and they still act like it's not their problem. Avoid this credit union at all costs. If you ever have to deal with fraud, don't expect Cal Coast to protect you. They will leave you hanging, ignore consumer rights, and then push all responsibility onto you. Absolutely disgraceful.

The young lady who assisted me was very helpful. I opened my business account online and haven't…read morereceived my debit card, checks or online banking. The teller gave me all my information, starter checks and setup my online banking.

AGAIN,US BANK has disappointed me with their protocol,my bills are stacking up while they continue…read moreto justify their MALFUNCTIONING ATM MACHINE at 25900 Iris Ave Moreno Valley(in Staters)They now want me to do their footwork and go back and get the number of their BROKEN ATM MACHINE!!THE NERVE,they know it's broke!The rep who took my dispute FAILED to put the number in my report which makes the time longer for my MONEY to be deposited into my account!!!!DO NOT USE THAT ATM MACHINE,and think about opening an account at US BANK!!!!!!!!!

So I finally needed actual services at a branch. HOW DID…read moreTHAT GO? 1. Could they cash my savings bonds? No. I was told to snail mail them to the treasury (because everyone wants to put bonds blindly in the mail and hope they get there!) 2. Could they provide a notary? Yes, but only if I could wait 3 weeks for an appt! All locations near me were 'at capacity' 3. What about service fees? Chase no longer has any free accounts. My account dipped under $1,500 with direct deposit and immediately was hit with a $12 monthly service fee. Good-bye Chase!

Great local bank. Great friendly service. Can be busy at times. Could use more parking spaces.read more