we were in a pinch because our jeep had quit. Our credit was not the greatest but they worked with…read moreus from the start. No real pressure because we understand our situation. Now we have a nice new car

I used to be a customer and was going to buy my third car from them. I went there recently and it…read moreis a totally different staff and atmosphere now. I asked about THREE cars, and they hmmmm were not on the lot and tried to steer me into things I could not afford. I will not buy anything from them. Beware

I am writing this after five months of constant frustration, and I want this to be clearly…read moreunderstood by management and anyone considering doing business here. This problem began in October 2025. After trading in my 2020 Nissan, I requested cancellation of my warranty and GAP coverage. From the very beginning, getting assistance from the Finance Department was difficult. They rarely answered the phone. I had to call repeatedly -- sometimes multiple times a week -- just to get basic information. I completed the required cancellation forms and when I noticed my mailing address was incorrect, I immediately called to correct it. After repeatedly following up, I was eventually told by Daniel, the Finance Director, that everything had already been submitted and processed. I was specifically told that I would receive my refund by mid-December and that I did not need to keep calling or worrying about it. December came and went. No refund. At that point, I resumed calling. Once again, the Finance Department would not answer. Emails went unanswered. I had to involve BDC (Amanda attempted to assist me), speak with sales representatives, and even sales managers -- all of whom were aware of the situation and attempted to contact Finance on my behalf. Despite multiple departments being involved, nothing was resolved. Then in January, after months of being told everything had been processed, I was suddenly informed that the cancellation had not actually been completed and that I needed to provide proof of payoff documentation. This raises a serious question: if the cancellation had truly been processed in October as I was told, why was payoff documentation suddenly required in January? I immediately contacted my bank, obtained the payoff confirmation the same day, and sent it over without delay. I asked multiple times if there was anything else needed from me to avoid further issues. It is now the end of February. I still have not received my refund. For five months, I have been calling, emailing, following up, correcting misinformation, and trying to get someone to take accountability. The only consistent response has been vague statements such as "we sent the request" or "they'll be back Monday." Five months is not a processing delay. It reflects serious internal disorganization and lack of accountability within the Finance Department. As someone who works in the automotive industry myself, I understand how cancellations are handled. This timeline is not normal. Customers should not have to chase a dealership for months to receive money that legally belongs to them. This has been exhausting, disappointing, and completely avoidable had proper follow-up and professionalism been exercised from the beginning. I strongly urge management to review how the Finance Department is handling customer funds and post-sale processes.

Jon Kitchen is an outstanding sales associate. He listens, doesn't rush or push, he is extremely…read moreknowledgeable about the vehicles and explains things in a clear and concise way. Jon has excellent communication and technical skills. He was and is quick to respond to any questions. Working with Jon was a very satisfying experience and I can whole heartedly recommend him to you.

I've been trying to get a recall handled and can't get the manager or anyone to return my calls or…read moreemails after they claim a manager is "reviewing" for over a month now. Toyota customer service already approved my return of the defective tonneau cover, I just need to have the dealer wrap up this issue and refund me.

Been there a number of times never had an issue, today had a transmission change, oil change, and 2…read morefilters. My car was there for two hours and my labor charge was over $400! They charged $75 dollars to put a cabin filter in that takes 5 minutes or less. Yes I should know better to go to the dealer, not anymore. Oh well, live and learn!

Brought my car in for an oil change and tire rotation, and just a quick inspection (you never know…read morewhen something could be going wrong under the hood). First things first, I received an email about a special for 29.99. Can't pass that up! Second, they drove me to work and picked me up to drive me back. Both rides were extremely pleasant. There are a few names I'd like to throw out there. They need a good pat on the back (or a raise. whichever. lol) Aaron was the first gentleman I saw and who greeted me when I arrived. Very friendly and made sure I was all taken care of. Expert service. Next up...Bill and Dave. These were the two gentleman that drove me to and from work. They were so pleasant, I cannot emphasize this enough. Had wonderful conversations with both of them. Thank you for the rides, guys! After that, it was quick and easy. Paid and drove off. I recommend this place to anybody. They know what they're doing and I couldn't be happier! Thanks again!!!

Bought 2026 GMC Sierra AT4 in November. Sale was smooth and quick. January - Glow Plug was bad…read moreand throwing code. Took a few days to get serviced. Yesterday, Sunday, Info Center showed the car was operating at Reduced Acceleration - Drive with Care. Code was reduced oil pressure. Call dealership at open Monday morning, Was told to bring car in right away and the would swap out with a loaner. While checking in at dealer, was told they are 30 days out and they will squeeze in at some point. Kicker was they want to charge me $48 per day for loaner until they can verify there is an issue. Called Weber Chevrolet and Bommarito GMC and was told to bring car, they would get in right away and provide a loaner. Guess where we will be buying future vehicles and having service done. As soon as we pulled out of bay check engine light was on.

As a woman I was nervous to take my car to a repair shop. Eric at Schaefer diagnosed the problem…read moreright away, treated me kindly with the upmost respect. The repair was quick and reasonably priced. Schaefer will be my go to for auto body!

Had my car for 16 days and still haven't gotten it back. Bailey, the insurance estimator, said car…read morewould be ready two days ago and has been incommunicado since. The first week my car was there it wasn't even worked on. I've walked 30 miles in 30 degree temperatures to a bus stop to get to work. Only went here because Progressive insurance basically insisted.

I had a great experience leasing a 2021 Chevy Trailblazer. My sales person was Stephen Klefisch. He…read morewas genuine and helpful throughout the experience. I walked in at 6PM on a Monday and walked out at 9PM with the Trailblazer - Stephen and a couple others were nice enough to stay open late to finish the deal (I wasn't aware of when they closed so that was my bad). I look forward to working with them over the next few years that I have my lease.

Casey Drese has to be the most worthless service advisor I've ever had the misfortune of meeting…read more If you want a guy who will let your car rot on the lot for over a month, he's your guy. Want somebody that won't answer phone calls to the number on the card he gave you? Casey is your guy. Want somebody who will ignore questions you ask about your vehicle while it's in service? Casey is your guy. Nothing but excuses from him. I was about to trade in my Colorado and finance a 2026 Silverado WT from Elco, but he left such a bad tase in my mouth we will never be returning again. I wouldn't trust any of these mechanics on Manchester road. There's a reason they need such prime real estate!

I can honestly say that I was concerned when I was reading reviews bout this Dobbs location. It's…read morethe closest location to where I live and I needed a window repair since my driver side window would not go back up and was off track. I was desperate to have it fixed and did not want to wait weeks to get an appointment at the dealership! So I took a chance and called Dobbs. When I called they said I could just drop my car off and they would be able to get to it either same day or next day...so that's exactly what I did. Last week, after work on a Friday, I drove to Dobbs. I walked inside to talk with the guys behind the counter and Christian helped me. He was quick to get the paperwork started and even offered to drive me back to my house so that I didn't have to request an Uber! I really didn't know they had shuttle service, but I am glad they do. Christian took down all the information for my car and then went outside to check the plates before he came back inside. Once we had the paperwork filled out, he told me that they would have it ready as soon as Saturday morning! Then he went to get the keys to the shuttle and drove me home. What a friendly dude! Thanks. Saturday morning I received a phone call to let me know my car was ready. When I arrived to pick it up, the guys behind the counter were chatting and having a good time and even included me in on the joke they were laughing at. I needed that energy-it was great! When I asked if they accepted the Yelp 15% discount, they informed me they did not which is not a big deal because a lot of places don't always offer that. They even told me that they did not know how to take it off, so here is my request for Yelp (Jason?) can you all remove that Yelp "check in" discount? Thanks! I did have a coupon handy though so I was able to use it and the guy even made another adjustment so that the cost wasn't too high. I appreciated that so much. After paying, I was handed my keys and was on my way. It was a quick visit and I am so glad that they got my car repaired. I know others have had poor experiences here, but my experience was all around a good one. Thanks, Dobbs!

This place is a joke. First thing , I had to wait 2O…read moreminutes till someone at the front desk actually came out of the back to help me. second, they claimed they didn't have anyone that could do inspections. isnt that one of there big things they do there? lol Place was dirty too.

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

We've bought two cars there. Always great service, and had a cup of coffee while I waited. Faster…read morethan anticipated -- and they included a free car wash.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

I went in for an oil change & tire rotation. Nicole was so nice and topped off my coolant for free…read more& gave me a coupon! Super great since I get synthetic oil which is a bit more expensive. Will definitely be back for my next service!

Here you go, updated with that change:…read more I had a really frustrating experience at Jiffy Lube. We were told the wait would be 30 to 40 minutes, which is completely fine, but no one asked if we wanted to leave our car and come back later. We tried multiple times to get someone's attention while several employees were working on a single car's oil change, and instead of helping us, one of them just told us to step out without even taking a moment to speak with us. No explanation, no assistance, nothing. All we needed was a quick conversation so we could decide to leave the car and run errands, but we were completely ignored. This was incredibly poor customer service and very unprofessional. I would not recommend going here.