Came here for early morning brunch/quick shop around for plants and decor. The back of the store is…read morewhere the cafe/restaurant is located. Prior to heading you can check their social media pages to see what their specials are. At the time when I came here the special of the day for waffles was the Confetti Cake Waffles. Upon being seated you're giving a paper to order and you bring it up to the front to put in. The table we were seated at was absolutely beautiful, with Van Gogh-Esque design being painted on it. I decided to get the special, which tasted very sweet where I wish more fruit (there was only three raspberries) was put on to balance it better. However overall I did enjoy the place quite a bit with a nice outdoor atmosphere indoors. Afterwards there is a bunch of plants and outdoors/indoor decor to buy for your house and garden.

The most reliable flower shop in Niagara. Every time I go in I can guarantee that I will find a…read moreunique, beautifully arranged bouquet at a reasonable price. I've yet to be disappointed.

I received 2 arrangements for my birthday from this florist. They appear to have been put together…read morein a hurry. One was very short on blooms. Poor finishing and appearance.

Rude, impatient and brash staff. Looks like that is a common complaint from other customers as…read morewell. I called them 2 days before Mother's Day to order an assortment of plants to be delivered to my mum in St Catharines. The lady on the phone sounded like she had better things to do and my business didn't matter at all. She was impatient with me when I took less than 15 seconds to grab my credit card and when I asked her why she was so rude, she had the audacity to say - "Well I don't know why you didn't have your credit card out to begin with". I placed the order nonetheless. Later found out that my credit card was charged for $28 more than stipulated on the website. I called them all day - phone was unavailable. When I finally got in touch, the same curt lady came to the phone and said - " I would assume you knew it's tax and the delivery fee." The business is IN St Catharines - same small town as my mum's residence, $28 in tax and delivery?!! Also, why was I not made aware of this on our initial phone conversation? Not to mention that no receipt or proof of purchase was emailed to me. By now I was fuming and gave her a piece of my mind. The only saving grace to this unpleasant experience, was that my mum liked the plants. But I would never go through this ordeal with them again. You absolutely cannot be in the floral business and bark at customers - I can't imagine someone calling to order flowers for a somber occasion and having to deal with this lady's "I'm so busy, what do you want" tone. No paying customer should ever have to be treated like they're doing the business owner a favour.

Excellent service. James was welcoming as we had an enjoyable time looking around at the many…read moredelightful gifts, and countless items beautifully displayed in the boutique. James offered us some samples of delightful scented lotions, and helped us explore his boutique further once learning our interests. There was a variety of selections for every budget, all with quality & excellence. Personally I have an infinity for red cardinals. However there was just so many adorable items to choose from in a variety of genres that I know I will be returning again for suitable and meaningful gifts for my loved ones. James beautifully wrapped up our purchases. I highly recommend Stems Etc. Thank you.

I recently ordered some flowers for Valentine's Day and it was such a great experience. I spoke to…read moreDavid and it was a pleasure ordering through him and was very kind! The arrangements made from Stems etc. are one of the best. Incredible customer service.

Always delivers on time. My grandmother is now an expert on flowers since I buy so many for her…read moreover the years. And she prefers Vine Floral bouquets over all the others. So beautiful every time.

I honestly can't believe it. I have ordered flowers from them three times as the delivery location…read moreis just down the street. And 3 times they have misled me! I specifically requested that if the arrangement I wanted wasn't the same as the image on the website - I would like a call to discuss alternatives. I get it that flowers are not in season or you cant get the flowers in time for immediate delivery. But when I buy an arrangement for over $120 dollars and it is supposed to have 3 large roses and 6 baby roses and the arrangement only has 3 roses. That is just WRONG! They are just trying to take my money for their profit.

I called at 3:30pm to inquire about getting an arrangement delivered the same day to a friend in…read moreregards to a passing. Terry, the person answering the phone was helpful, patient and said same day delivery was available (even though it was late afternoon). Price was reasonable and the freshness and quality of the arrangement excellent. I would not hesitate ordering from this florist again.

Floral arrangements received did not match photo on website. Rude customer service. Do no recommend…read moreat all!

I didn't bother complaining when I received a bouquet from there last year. Firstly, they were…read moreleft out of water on my porch. Then I wasn't happy with all the advertising on the ribbon. I hadn't thought about it until I saw a bouquet at my friend's house the other day and the first thing I noticed was the ribbon printed with PETALS all over it. The flowers are for the receiver and if someone wants to know where they came from, they'll ask or look on the back of the card. Personalized ribbon on arrangements is for family pieces at memorials. I wonder how many old schoolers like me you have offended?

Petals and Maria went above and beyond and delivered a beautiful arrangement. I live far away from…read morewhere I wanted the flowers sent to and Maria was exceptionally helpful in getting this arrangement delivered with a special card. Thank you!

The sun is warm... spring is in the air!! But it is a little depressing still to look at the…read morebranches and leafless and flowerless plants... I am glad that I drop by the Greenhouse Nursery in Niagara College... all these flowers and herbs. A prelude to spring... I just enjoy my stay by smelling all the herbs and taking some photos... BTW, all these plants that are grown by the students in the Horticultural programs at Niagara College. All plant sale revenues are used to support the educational programs at Niagara College. The plants all looks so healthy and fresh... they are really in good shape and well take care of!! I definitely encourage gardeners to pick up some for their own gardens or you can get an indoor plant arrangement as gifts too!!

This place is pretty Good! All these plants are grown by the students in the Horticultural programs…read moreat Niagara College and students they hire for help from other program. I have worked in the Green house in winter and we use to also work on the surrounding grounds of Niagara College in summer. All plant sale revenues are used to support the educational programs at Niagara College. The staff is very friendly and helpful. They also provide good training to help staff not in the Horticultural programs. So do go buy the great plants.

great variety - nice atmosphere - shop here every year for the last 30 years - largest variety of…read moreplant hangers, beautiful colours

This has got to be the cleanest nursery around. Flowers and plants are unbelievable. Not one brown…read moreleaf was found on any plant. The staff was attentive and courteous. You won't find better prices for the quality.

Where to begin .... We were so excited to be sending our…read moregrandson his first cookie/candy bouquet! He's 4 and a half. We called the store on the Thursday prior to the long weekend to ensure delivery to be made on the Tuesday- his first day of school !!! Sadly Nana and Papa are far away and couldn't share his first day of kindergarten. We were absolutely heart broken to find out the store delivered the next day - Friday !!! So the moment/excitement to the day... irrelevant, lost and gone forever. We called the store, so upset and they agreed to give us a full refund-we would have rather had the experience but at least they honoured service levels ... NOT !!! NO, What the ?? We waited until the following Wednesday still waiting for our credit of $70+. So we called back the store, spoke with Sam, who apparently runs the store owned by her parents- We did ask for parents name but quickly told None of our business and that we were not going to get the refund as promised during our prior call. She would refund the $10 delivery. I asked if she truly understood the disappointment of what happened and was told she really didn't and couldn't care less. I asked to speak to some else .... No. So I again repeated, you didn't deliver as requested, you spelt his name wrong, you agreed to a full refund, then that didn't happen but you couldn't begin to understand why we would be upset. We had the pleasure of dealing with the prior owner Grace for many years and always such great experiences. So... in the end ..... GO SOMEWHERE ELSE !!!!! so that you don't go through what we did ... they truly don't care. Oh, did I mention Sam chose to hang up on us too ??? The world is small Sam.... You made a choice in how you handled the business ... yours and ours. We will continue to share our experience with you and Artful Cookie every opportunity we get, solicited or not. Bob and Vicki

From the owner: So Much More Than a Cookie Store!read more