I wanted to send a really nice bouquet of flowers to my grandmother for her 90th birthday today. I live in New York City and went online to find the closest florist to her home. Graser's had good reviews, was in Amherst and had a nice fall assortment of flowers online so I chose them. I ordered the 'blossoms in vogue' bouquet and vase for her. The picture claimed to be the standard size. It was stunning but I wanted them to be extra special so I ordered the deluxe version of this arrangement. When my aunt sent me a photo of the flowers once they arrived I was appalled... Carnations substituted for roses and the entire bouquet was honestly a fraction of the size shown online! And this was the deluxe! I called the store to speak with them and politely explained I was extremely disappointed. The woman told me they go by a 'recipe' for their arrangements and since they didn't have pink roses they included 5 carnations. She offered to pick up the flowers from my grandmother, remove the carnations and add 3 pink roses although it couldn't be done until tomorrow. I'm not going to confuse my 90 year old grandmother like that... And it still does not make up for the fact that what I received wasn't anything like they advertised online. Maybe it's better to buy direct from inside the store so you see exactly what you're getting. I am extremely embarrassed of the flowers that were delivered and will never be ordering from here again. Should have stuck with Wegman's flower department! read more

Graser's Florist - The standard version of Blossoms in Vogue on Graser's website. False advertising!! - Florists Near Me - Buffalo, New York

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It's Valentines Day and I really don't want to say what I have to say. However, I am going to take the advice of the owner of Graser's florist who said "Well, you may not want to say it, but just say it. I have other stuff to do." So here are my issues . . . in writing. I ordered online the deluxe Teleflora's Sapphire Skies Bouquet. This bouquet (after fees) cost $107.50. I have uploaded the picture I saw online. What was delivered to my boyfriend today . . . well, just see the other photo. 1.) The arrangement is much smaller than in the picture. The owner stated that the lilies were not in full bloom and that it would look much fuller after they opened (which is a very fair point). However, the online picture has (by my count) 8 long-stem white roses. The bouquet my boyfriend received had 4. 2.) The color contrast is significant. As with all florists, I understand that some substitution is necessary (maybe a flower is not in season or just subpar). However, why would you substitute pink/fuchsia flowers for purple/blue flowers. The owner's response "They probably didn't realize this was going to a guy." Uh . . . my boyfriend likes pink just fine, the issue is . . . in the love note I wrote (connected to the bouquet) I mention purple/blue flowers . . . and there aren't any. 3.) Under special instructions, I advised that my boyfriend is working 1PM - 9PM today, and I requested the flowers be delivered somewhere within that time frame. There is something to be said for surprise and a stranger calling your name out of a group of coworkers unexpectedly. The bouquet was delivered in the morning and just left on his desk. 4.) When I went to register a complaint at Graser's florist on Amherst St., they said I would have to talk to the owner. I drove to the Graser's florist in Kenmore (the Delaware location) to speak with her directly. She gave me the recipe for the bouquet (a recipe not posted online, I might add). It apparently should contain: 2 stems of white lilies, 4 stems roses (white), 3 stems white spray roses, 2 stems mini-white carnations, 1 stem purple statice (this was substituted by the pink/fuchsia flower). She advised that I check the recipe. The truth is . . . I don't care about a recipe. I just want what I saw online and thought I was ordering. If something doesn't taste good or doesn't look right at a restaurant, then I really don't care what's in it or how it was made (I just don't want it). In defense of Graser's florist, the bouquet was "technically" correct and within their substitution policy. But I won't trust them anymore when ordering flowers because at the end of the day, it wasn't what I wanted for the love of my life. From now on, I will pay for what I can see. This may be a one time occurrence and many people have had positive things to say about Graser's florist. Please do not discount this. On the other hand, I leave it to the public to decide. Which picture would you want? Which one is worth over $100? Is the quality and value between these two bouquets equal? ~Seth read more

Graser's Florist - What I Ordered On-Line . . . - Florists Near Me - Buffalo, New York

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Had to write an update after coming here for Valentine's Day. Although they seemed swamped, they were able to make a bouquet for me in under fifteen minutes and under $15. It was such a beautiful bouquet and I mentioned to the man at the counter that my girlfriend is a friend of daisy's so he cheerfully put a ton of daisy's in the bouquet. To top it off, they had cute little Happy V-Day notes and envelopes that you could grab for free. I took a few and hid them around the house for my love to find. Thanks for making it so easy, Graser! read more

I went in there for the first time ever - I had no idea they were even there like someone else said I just go get sausages next-door usually. But I did a search on yelp (yay) for florists and it took me here and I gave it a shot and was well worth it. I met a young lady recently and I wanted to give her something simple to impress and for $25 I got a lovely hand-picked bouquet. Will definitely go back again. read more

Graser's Florist - Florists Near Me - Buffalo, New York

I stopped to Spars a dozen times and have never been in Graser's Florist. Today seemed like the perfect day. I asked if they had any small bouquets and the owner offered he always has $12.99 cash and carry special. For $13, it was full and pretty impressive, but I let him know I was looking to spend a little less and get just a few flowers as a surprise. He asked my budget (~$5), went into the back room and came out with the perfect small arrangement of about a dozen mixed flowers and greenery. Some hadn't even bloomed yet. Cashing out it wasn't even $5.00. I agree with Alex, let him know what you're looking for and he'll make it happen. Great local business! read more

Graser's Florist - My $5.00 special - Florists Near Me - Buffalo, New York

This review is written, not by a store visitor, but someone who needed to get flowers to Buffalo from Arizona and had a wonderful customer service experience. I called Graser to get flowers delivered to a very helpful friend of mine who would then deliver them personally to the opening of another friends show. Do you follow that? Well, luckily, the person I talked to did. It was a bit of a debacle trying to figure out the logistics of how to get them to the final destination and the intermediary, but Carolyn (the aforementioned person talked to) was of immense help. She even said that she'd keep an eye on the order to make sure it went well. So, thank you Carolyn and Graser Florist, the flowers made it safely through all the hand offs and the actor received her bouquet right on time. read more

Recently I was faced with sending a funerary wreath in honor of my uncle. He was also my godfather, and though I hadn't seen him much in recent years, he was a big part of my childhood. To be honest, I put off sending the wreath. I didn't want to think about it, and I woke up on the morning of the funeral knowing I couldn't wait any longer. I found Graser Florist on Yelp and decided to try them out. Carolyn, who helped me select a wreath, was helpful and very considerate. She made an unhappy task much easier to deal with, and the wreath was lovely. I wasn't able to attend the service in person, but Graser Florist helped me reach out to my family back east. I recommend them highly. read more

We stopped at the last minute on a Saturday afternoon and they were so accommodating! They made the most besutiful bouquet for our granddaughter who was performing with the all county choir. She loved it! We are so happy thankyou! read more

I cannot say enough good things about Graser's Florist. Being a regular customer, I am comfortable enough to only say what the occasion is and a price range and I let the professionals choose the rest. I have never been disappointed. read more

I called out of state and the woman on the phone could not have been nicer, she was so accommodating and described exactly what I wanted. In reality, I'm sad to say I was so disappointed. I asked for a bouquet of sunflowers and they estimated that they had 6 sunflowers left for my arrangement. It ended up being 2 sunflowers and 2 carnations plus greens for $56. Very disappointed. read more

Jim is a wonderful, caring florist - I have been in meetings with him for hours with brides and he is never impatient and always has great ideas about how to make a vague vision a beautiful reality. I use him all the time for my business and really appreciate him going the extra mile. read more

outstanding service. carolyn was great! and very helpful.. very good looking woman as well steve read more

i reside out of town and decided to try Graser's Florist instead of a competitor. Graser's came highly recommended by a friend that used them a bit in the past. I ordered a mother's day arrangement based on a picture posted on the website. I must say that pics sent to me of my mother's arrangement, were VERY unsatisfying. I understand that substitutions may have to be taken based on availability of supplies, which I opted for. But this arrangement was pretty, but very sparsely arranged and not very neatly put together. While I realized it may not look exactly like the pic posted on the site. I felt that the arrangement was filled VERY minimally compared to the fullness of of the stock photo and not the quality that others customers had described. Did I get the leftovers? Anyway, I will be returning to my tried and true place, THE FLORISTRY, I've been ordering from them for over 20 years and have NEVER EVER EVER had any disappointments. read more

Thank you for the beautiful arrangements you prepared for our mother's funeral. You really captured her spirit in each of the 4 arrangements you delivered. The casket arrangement was fantastic. Everything was in place on time and the special attention you gave our commemorative banner was much appreciated. You made it so easy and we felt as though our mother was as special to you as she was to us. read more

This place is terrible. The last two times my husband has ordered flower's from this place, there have been issues with the arrangments. The arrangement he ordered for our 20th anniversary this week was no exception. He called the order in and told the lady he wanted a $65 arrangement ($75 total with the delivery charge of $10). After I received the arrangement, I went on to their website. They are selling a very similar arrangement for $35 (almost half the price). This place is a scam. I don't know if they thought my husband was too stupid to know what a $65 arrangement looks like or that he would not tell me how much he paid for it. He could have picked up a floral arrangement at Wegmans for $25 that would have looked much nicer than this. This is the last time we will give this place our business. He is calling the owner tomorrow and asking for a refund (instead of the replacement arrangements they usually send). read more