As someone who struggles with occasional anxiety when going to the dentist, I can not speak more…read morehighly of how wonderful (and calming) of an experience I had at this office. All of the staff are courteous and kind, but I want to give a special acknowledgment to Dr. Park. She really calmed my nerves, and had such pleasant chair side rapport, that I was able to relax during my dental work. She was great about checking how I was doing, as well as explaining all the steps as she was performing them, relieving any anxious worries I had. I truly appreciate her professionalism and the comfort provided during my visit. I don't plan to see any other dentist in the future! (Fingers crossed I will not need any more dental work)

What can one really say about the dentist. I can't think of a single person I know that has ever…read morebeen excited about going. It's usually the most dreaded experiences one can have aside from maybe a colonoscopy. So why the five start review? Well I have been going to this dentist now for about 5 years. Every single person I have encountered at this establishment is not only kind and courteous but they go above and beyond to make sure you have a great experience. They always try and make me feel comfortable and like I actually matter. It has almost become like going to see an old friend. Of course my friends don't stick their hands in my mouth and cause mild unpleasant pain. But close enough. If your looking for a new family dentist and live in the area give them a shot. I actually don't live anywhere close but drive about an hour because I not only trust them but don't absolutely hate going. I mean I'd rather not go to the dentist but hey if your going to go anyway better to find one where the people treat you the right way.

Dr.Betsy is the best! She makes you feel so comfortable and calm during your appointment! Would…read moreabsolutely recommend her to anyone who asked! Jill at the front desk is so accommodating and extremely friendly!

I fell and chipped both of my front teeth. They took me in right away even during the Coronavirus…read more One person only in the office at a time. Dr Cole and Tara were awesome. He bonded my teeth and you can't even tell I ever chipped them. I have been a patient for over 20 years and I plan on being a patient for another 20 years. I highly recommend them!

Dr Mackler and his team are the best in the business. Always friendly, caring and attentive. I…read morehighly recommend this practice to everyone.

Dr Mackler has recently died. His associate, Dr. Scolar, who referred to me as "Lady" as posted in…read morea recent review, advocated that I have my only remaining lower molar, pulled. This is after she put a crown in a few months back, over a cavity. Dr. Mackler once commented to me that she moves very fast. She moves so fast that she advocated me going to a place she said she uses, to remove a tooth which was not loose and was not bothering me and maybe could be saved. I found a five star dentist who specializes in challenging crown situations and yesterday, he performed a successful surgery to remove the cavity and seal up the crown. He said when he got in there, that the cavity wasn't that bad and the situation wasn't all that dismal. Dr. Scolar had told me that if I didn't pull the tooth out that because of the cavity, I might die of an abcess. I feel that her emphasis on moving fast without empathy or connection to the patient is not at all helpful and I am now changing dentists to the dentist I found her expressed both understanding and compassion.

Can't speak highly enough about the staff and support that comes from this office. They have bent…read moreover backward to accommodate my needs and schedule. For two years I have gotten the run around from companies such as Baystate Dental, who have no qualms about showing how little you matter to them. Not the case in this office. Nice atmosphere and really friendly people work here. You feel cared about......

First off trying to find a dentist because of covid was a pain so I was delighted that they were…read moretaking on new clients and called to try to get me in sooner when cancellations happened. Linda did my cleaning she is amazing, was very personable, and made me feel so comfortable. She did an amazing job and made me so proud of my smile. The dentist was awesome as well he made sure I had all the referrals I needed, the rundown for my treatment plan and was very welcoming . Glad I am a new patient!

Lost all respect for China, it's personal not political, after being denied Dental services at…read moreChinese-owned Holyoke Mall Dental, Massachusetts, as an American Citizen and wife of a periodontist. Outrageous! Shameful!

I have been a client of theirs for 20+ years, I use a wheelchair and after all this time they KNOW…read morethis. I was supposed to have an appointment today, I say was because it DIDN'T happen. The tech needs to help me stand to get into the exam chair. Just because the tech wasn't strong enough to do this I was told - helping me is a LIABILITY issue and I wouldn't be seen. I DON'T drive so I had to wait 2 hours for my return ride. If this was going to be the case, then I NEVER would've wasted the day. I told the tech - THIS IS NOT MY FIRST RODEO - I've been coming here for 20+ years and now it's a liability issue? I plan on canceling all my future appointments - they've lost my business!!

I recently had a scheduled dental cleaning and let the dental hygienist know of some tooth…read moresensitivity that I was having. The hygienist was very polite and professional and informed me that the dentist wasn't available that day. The office was able to schedule within a week which I was not expecting to be seen/scheduled so soon! I'm very satisfied!

I made an appointment 8 months in advance, which was 8 months after my cleaning. I was called a…read moreweek before this appointment and told they need to reschedule. They said they're rescheduling into next year, but fit me in in November. So, basically they're only offering cleaning 1x a year! Beware!!

I noticed a poor review for this dental practice (somewhere recently) and hastily entered my own…read morenegative experience with one of the office staff. Since then, I haven't been able to forget that hasty post. Other than the one office staff that is outright rude, and one dentist who is full of charisma personally, yet clearly doesn't seem to care about his dental treatment of my mouth (hence I avoid him), what good is the charisma? I should ABSOLUTELY offer my views more accurately on the rest of the staff. The office help (minus one, probably someone's cousin or sister) are without a doubt the kindest people one could encounter. They truly go out of their way to accommodate, make me & my spouse feel cared for, and are always exceptionally polite. Absolute dreams, 99.9% of the office staff. Re Dr. Bill? He is a dentist. I am not. So how can I assess? Well he has more designations than nearly any dentist I know of. DMD, FAGD, MAGD, and always tries to be in the office, even if I am only getting a cleaning. I hope (wonder sometimes) that this is to check my teeth and not for fear I might upset someone. My direct nature and tone though unintentional, rubs some the wrong way. Tho I would be the first to stop and help anyone incl. a stranger change a tire, use my Triple A, or drive them wherever they need to go. Yet my tone doesn't tell people that, yet I don't even hear it. What I do hear is Dr. Bill always surprising me with a joke, as soon as he enters the room. Nearly always taking me by surprise, as he is so intelligent, & with such a dry wit. He further Hums when working on my teeth. Who hums today while working? Few today love their profession, to the point of humming thru same. I do spend a lot on my teeth. I have had to re-do crowns. I have no knowledge of dentistry, so I just trust that he is doing a good job. Yet if 99.9% of his staffs kindness, or his, is any indication, I should not have let one person's bad review, cause me to chime in (without thinking) about the one staff person who intentionally insults me. The remainder of his staff, are giving "20th century Customer Service", in a time when all too often we encounter "Generation Millennials". As far as Dr. Bill is concerned, again, I have no idea about dentistry, yet if his designations, kind joking manner, and humming his work away, is an indication of the person... you cannot do better. So wherever I chimed in after reading another's review without thinking, That's what it was... My "not thinking" & truly appreciating how lucky I am to be tended to by his terrific staff.

After my childhood dentist passed away, I was scared to go to someone new. This fear grew and grew,…read moreuntil I realized it had been at least 5 years since I had seen a dentist. I chose Big Wide Smiles after some recommendations I saw on Facebook, and I am so glad I did. Dr. Lunsford has the perfect balance of compassion and practicality. She explains everything and doesn't seem annoyed when I ask questions. The hygienist is also extremely kind and helpful, as are the front desk staff. They have also been able to squeeze me in when I've had a variety of dental "emergencies." I recommend this office to all of my family and friends!

The friendliest staff, almost zero wait time and very professional results. I am so happy that I…read morechose Big Wide Smiles when I moved to the area. If you are looking for a new dentist, choose this one!

Please please please go here. This is by far the best. It's very clean, they're so nice and…read moreprofessional. As someone who hates the dentist, I don't mind coming here at all. Check them out

Both of my sister in laws got their wisdom teeth removed here and they both agreed it was a…read morehorrible experience and the recovery was brutal, it's expected to be bruised but this bruising was excessive, and postoperative care was not explained we had to google how to take care of them, with one of them she had to get multiple shots to numb her gums cuz they kept missing, and her tongue was numb for more than one day and lost taste for a few days. I personally went to a dentist in Boston and didn't have nearly as bad as an experience

I used to absolutely hate going to the dentist. While I still don't exactly look forward to it, Dr…read more Seidel is the most wonderful dentist I have ever met in my lifetime. She is very gentle and precise with her hands, which is very important to me as I have a small mouth and have had countless previous experiences of dental staff having difficulty manipulating their hands around to work on my teeth. Front desk staff and especially the billing department is all very professional.

Tristan is by far the best hygienist in the area. After Invisalign straightened my teeth and…read moreexposed stains where there had previously been crowding, Tristan removed all staining. I'm so grateful to her for that! I also recommend Dr. Griffin. He's excellent!