I noticed a poor review for this dental practice (somewhere recently) and hastily entered my own…read morenegative experience with one of the office staff. Since then, I haven't been able to forget that hasty post. Other than the one office staff that is outright rude, and one dentist who is full of charisma personally, yet clearly doesn't seem to care about his dental treatment of my mouth (hence I avoid him), what good is the charisma? I should ABSOLUTELY offer my views more accurately on the rest of the staff. The office help (minus one, probably someone's cousin or sister) are without a doubt the kindest people one could encounter. They truly go out of their way to accommodate, make me & my spouse feel cared for, and are always exceptionally polite. Absolute dreams, 99.9% of the office staff. Re Dr. Bill? He is a dentist. I am not. So how can I assess? Well he has more designations than nearly any dentist I know of. DMD, FAGD, MAGD, and always tries to be in the office, even if I am only getting a cleaning. I hope (wonder sometimes) that this is to check my teeth and not for fear I might upset someone. My direct nature and tone though unintentional, rubs some the wrong way. Tho I would be the first to stop and help anyone incl. a stranger change a tire, use my Triple A, or drive them wherever they need to go. Yet my tone doesn't tell people that, yet I don't even hear it. What I do hear is Dr. Bill always surprising me with a joke, as soon as he enters the room. Nearly always taking me by surprise, as he is so intelligent, & with such a dry wit. He further Hums when working on my teeth. Who hums today while working? Few today love their profession, to the point of humming thru same. I do spend a lot on my teeth. I have had to re-do crowns. I have no knowledge of dentistry, so I just trust that he is doing a good job. Yet if 99.9% of his staffs kindness, or his, is any indication, I should not have let one person's bad review, cause me to chime in (without thinking) about the one staff person who intentionally insults me. The remainder of his staff, are giving "20th century Customer Service", in a time when all too often we encounter "Generation Millennials". As far as Dr. Bill is concerned, again, I have no idea about dentistry, yet if his designations, kind joking manner, and humming his work away, is an indication of the person... you cannot do better. So wherever I chimed in after reading another's review without thinking, That's what it was... My "not thinking" & truly appreciating how lucky I am to be tended to by his terrific staff.

I recently had a scheduled dental cleaning and let the dental hygienist know of some tooth…read moresensitivity that I was having. The hygienist was very polite and professional and informed me that the dentist wasn't available that day. The office was able to schedule within a week which I was not expecting to be seen/scheduled so soon! I'm very satisfied!

I made an appointment 8 months in advance, which was 8 months after my cleaning. I was called a…read moreweek before this appointment and told they need to reschedule. They said they're rescheduling into next year, but fit me in in November. So, basically they're only offering cleaning 1x a year! Beware!!

This place is a tragedy, you will wait a long time, almost 2.5 hours for filing procedure. They…read morerefused cleaning oy special needs son, They added too my daughter filling that gave her pain and discomfort refused to fix it. made us wait 2 weeks, They require x-ray every visit multiple times a week, the dentist was rude and condescending , very unprofessional staff will not give me a copy of the contract you signed, or after care recommendations upon leaving. Staff comes in and out the room to ask questions about other patients when my daughter was getting the filing done, unnecessary revisits due to incompetent work missed several days of work so they can overcharge insurance company. The dentist will not notify you if they will do invasive dental work. Broken furniture, very hot, no ventilation. Stay away!!!

I have been avoiding coming to the dentist for 20 years . The military forced me and glade it…read morehappened Because I Highly recommend this dentistry. Everyone is nice from the front desk to the doctor. Sorry I only remember Nadia " hygienist" who is the best person. She really does her job with passion and I feel she really cleaned my teeth. I am way more confident with my smile now. Thank you Nadia ! The Asian doctor was super nice and friendly as well along with all the helpers. If I wasn't going out of state I will continue to come to this dentistry.

Chaotic and Unprofessional!…read more DON'T GO HERE. The place is owned, along with Arch Dental in Northampton, by a certain Dr. Khan. I needed two extractions and two implants. He told me the cost would be $6,600. Before he did the extractions, I told Khan that because I worked for many years in war zones, both pain and the sight of bleeding are PTSD triggers for me. After the extractions, he told me I was done for the day and I could get up. I went to use the bathroom, looked in the mirror and saw my face utterly smeared in blood. He hadn't even bothered to wipe it off. I said to Khan, "Remember I told you..." and he just grunted and walked away. The entire place is chaotic, people running in and out of various rooms, talking very fast. After receiving the anaesthetic I was left to sit for a while, and in walked the assistant who blurted out, "OH! I forgot you were in here." By the time Khan arrived the anaesthetic was wearing off and I had to have another injection. Khan is obviously trying to become a millionaire by age 40 but he takes no time with his own personal care - his ears were full of white soap residue that he forgot to rinse out, his hair was full of dandruff. The treatment chairs have holes in them. The drawers have the front piece off. More than once during my procedures, they stopped and ran around the place looking for an instrument or a material that they had forgotten to provide in advance. The bone grafts he did, did not "take". He inserted the screws and it was incredibly painful. I was howling in pain. At that point most dentists would say, "I'm sorry it hurts," right? Not Khan - he said, "It's not supposed to hurt!" as if I were faking my pain! He ripped out one implant screw covered in gore, showed it to me, and said, "You are the ONLY ONE who has this problem! It's because you smoke cannabis!" (I have a prescription and do smoke moderately.) I asked some of my friends and co-workers, and actually implant rejection is not all that uncommon.| He then said he would do bridges instead, and shunted me off to a newly hired female dentist who seemed like she was high on something. She at one point prepared to drill on the left side of my mouth, completely forgetting that she hadn't bothered to administer the anaesthetic yet! She insisted she had and pointed to a previously used needle on the tray. It took some convincing to make that lady understand that she had used that needle on the other side of my mouth. EDIT - I forgot to mention that when I was taken into the X-ray cubicle, the informational screen had the images and patient record OF ANOTHER PATIENT. I stood there reading it in front of the technician and she didn't even notice, until I said, "I should not know that Mrs. So-and-So has two implants in the front of her mouth!" The billing department is likewise incompetent and couldn't even give me a balance owed. When my procedures were finally finished, I told them very frankly that I was displeased with my care and wouldn't be coming back. The hygenist answered me snottily, "Well you are certainly free to go somewhere else!" I sure will. And you should to.

I have had the great pleasure of visiting Church Street Dental for many years. I am currenting…read moreseeing Dr. Abbas Kahn and he is a very knowledgeable, professional and skilled Dentist. He gives a thorough and polite explanation for all services provided. The Staff is extremely nice and very accommodating. They are very friendly and are customer-service oriented the minute you walk through the door. The office provides prompt follow-up when needed. I would highly recommend that anyone looking for a new and very good Dentist, should contact Dr. Kahn's office. 413.592.2342. Susan Melchin W. Springfield 01089

do not go to this dentist. he has poor people skills and is not willing to work with the patient…read more he did not complete a procedure that i needed done. i had to go to another dentist. shame on him his license should be revoked.

My mom went here. Her dentures hurt from day one. Took months to heal the sores she got. She has…read moreonly had them for 4 years and has lost 4 teeth and needs a whole new set. Do your homework!

Dr.Betsy is the best! She makes you feel so comfortable and calm during your appointment! Would…read moreabsolutely recommend her to anyone who asked! Jill at the front desk is so accommodating and extremely friendly!

I fell and chipped both of my front teeth. They took me in right away even during the Coronavirus…read more One person only in the office at a time. Dr Cole and Tara were awesome. He bonded my teeth and you can't even tell I ever chipped them. I have been a patient for over 20 years and I plan on being a patient for another 20 years. I highly recommend them!

Poor customer service from the front desk staff. Found out from my insurance company that they…read moreovercharged me on a dental procedure. They refused to correct, let alone, address the issue. They canceled several of my scheduled appointments without telling me only to have me drive there and then inform me. The list of poor service goes on and on. Avoid this place if you expect good customer service and honest professionalism.

Horrible front desk staff. The denstist is nice enough but always tries to get you to do…read moreunnecessary cosmetic work