I recently had a scheduled dental cleaning and let the dental hygienist know of some tooth sensitivity that I was having. The hygienist was very polite and professional and informed me that the dentist wasn't available that day. The office was able to schedule within a week which I was not expecting to be seen/scheduled so soon! I'm very satisfied! read more

I made an appointment 8 months in advance, which was 8 months after my cleaning. I was called a week before this appointment and told they need to reschedule. They said they're rescheduling into next year, but fit me in in November. So, basically they're only offering cleaning 1x a year! Beware!! read more

My family had a history of family members having soft teeth. One day I bit into a Kit Kat and something didn't feel right. My front teeth were stuck in the candy bar. I had no idea what dentist I should go to I just made an appointment with Baystate Dentist on Montgomery Street in Chicopee and hoped for the best. And that's just what I received: the best. From the time I walked in I was treated with a friendly, courteous professionalism that wasn't an act; that's who and what the ladies taking my information and making my future appointments are. The remaining teeth all had to be extracted to prevent infection, rather painful as expected but necessary. The dental surgeon explained everything to me, step by step. True to her word, everything went as planned. Now I have the dentures I should have gotten long ago and the dentures are a perfect fit. I've recommended Baystate Dentist to an acquaintance of mine knowing he'll receive the same excellent service I received. read more

I never had an issue here. I was late and yes they denied me, but understandably so, they are on a time crunch in offices and it is important to be on time. rule of thumb is 15 minutes before scheduled time. I was late a few times and got put on probation for it. They allowed me to come back after 6 successful on time appointments with springfield. I also have alot of great laughs with the dentists and hygenists. it is my favorite place to go. I been to the one in springfield and the one in Holyoke and this is absolutely the best. Coming from someone who was in the dental profession, they may be tough with their policies but Quality Care is here. read more

I called with a dental emergency, and the conversation went like this: "Hi, this tooth is suddenly giving me extreme levels of pain. Like, some of the worst pain I've ever felt in my entire life. Can you help me?" "Are you a patient?" "I had a consultation appointment I missed." "Oh, why did you miss that appointment do you think?" Like now is the time to talk about that, when I just told her IM IN PAIN! Didn't care about me at all. Greedy, scummy company. read more

During 2020 I had a filling fall out and this was the only practice that was willing to take me on as a new patient. After going here for a couple years, my scheduled cleanings were always rescheduled and they tried to tell me I needed 10+ root canals. Unfortunately, I had three root canals treated here because I didn't know any better. All of these root canals are between 1-3 years old. I started seeing a new dentist after being told my teeth were essentially no good and made me feel as though I didn't take care of my teeth. Now, all of my root canals are failing due to not being done correctly and I have spent thousands of dollars at this practice and the office is no help with my situation. Luckily, my new dentist is able to fix some of the botched work that was done on my mouth but unfortunately, a root canal that was done this time last year completely snapped off with some of the root that may need to be extracted. If you're looking for a dentist that means well stay clear of this place because you're better off taking a drill to your own teeth. I'm a young woman now dealing with severe dental issues that I never had before coming here. read more

Very displeased. The crown I had done in January/February broke. They got me in that morning to start the rebuild process last week. My next appointment I was 13 minutes late and told me they couldn't see me because I was late. The next appointment available is in 3 weeks. Granted I was late but was never informed of this policy and never was it taken into consideration the time in January I waited over an hour for the dentist only to have to come back another day for my procedure because they weren't able to get to me for my scheduled appointment. Which incidentally I was on time for, even early. Very unhappy with this recent experience and although I like the dentist I'm not sure I will continue there after my very expensive crown is replaced. My time is just as valuable. read more

I had to change my dentist from Baystate Dental in Chicopee because I had an issue that they couldn't resolve with my tooth.. after going several times and given medicine for a tooth infection they refused to believe me when I told them it was a serious problem. When I went to another dentist they were able to figure out my problem after speaking with them. This only took one appointment at My Dental in Springfield. Thank you,Baystate Dental for wasting my time for the last couple of months. read more

My first few visits were fine, but back in November I had a filling and after experienced a lot of pain chewing and even drinking water, I called to inquire with the office and it took them nearly two weeks to call me back. More recently I was in the office for another filling, when I left the office I had an incredibly swollen face that the dentist questioned but then quickly noted it was likely just the novocain. When I woke up the next day I had a severely bruised and very swollen cheek/jaw. I called immediately and left a message on their answering machine during office hours. That was nearly a week ago. The swelling took a few days but its finally down and my face is still bruised and in pain. I will not be going back. read more

I had my first visit at Baystate Dental in Chicopee, Ma, yesterday. Marcie cleaned my teeth and was very gentle, she also took an extra bitewing exray to make sure a tooth that a shadow was not diseased, the doctor agreed with her that it was okay. I am usually afraid of the dentist due to having a dentist when I was much younger that lived to hurt me and my sister. He would shoot novacaine, as always it would hit a nerve and make our eyes water. We called him, "doctor drill and fill", was glad when we were to old to go to him. I didn't get the name of the new dentist, but he was great. All I can say, "give them a chance", I'm sure you will be happy. read more

These dentist messed up my teeth. Thank you Baystate dental. I have bruxism and nerve pain in my head. They kicked me out of the practice in Chicopee. They always have a different dentist working on you. read more

I had to cancel and find another dentist to take out my wisdom teeth. I scheduled surgery with sedation and had a date scheduled for weeks and TWICE they called me last minute to reschedule. I don't live in the area (but my family does) so I had to buy train tickets and they called me two days before getting my four teeth pulled to tell me the dentist wasn't available. I don't know what is up with their scheduling system. Unless you're able to wait around for last minute changes to surgery dates, I would not recommend this place. Receptionist was a bit condescending after I was irritated about the their last minute cancellations. I also had to call a couple times to get a refund. read more

I had my regular 6month cleaning scheduled for today at 10:30. I received a text alert Monday asking to confirm today's appointment in which I replied the obligatory 'C' to confirm today's appointment along with the email also verifying today's appointment in which I also confirmed. When I showed up today, I was told my appointment wasn't until November. My appointment was rescheduled due to the corona. Would've been nice to know before driving back early from my vacation! read more

This place is amazing and they don't scam you like some dentists do. It's right in my budget and I love it the people there are super nice. I had a problem and they got to it quickly and next thing I knew it was fine. I really do recommend Baystate Dental. read more

Let me tell you of my experience with Baystate Dental (BS Dental). LAST year I had some dental work. I planned ahead since I knew my insurance covered the procedures. I confirmed with my carrier and even confirmed with bs dental despite bs dental saying that the cost was only an"estimate". I'm a plan administrator for my insurance so I could recite every bit of coverage for my plans, there's no way I was wrong. After calling ahead of my appointment to make sure the coverage was all set, I was assured by their staff. Tell me why they wouldn't let me finish my procedure without paying at least $350. Their reason: we haven't received payment from your insurance yet. I complained because I went in knowing I didn't have to pay anything. I asked the receptionist, how do you administer a refund for when my insurance pays. She assured me it was quick and easy. So then I called my insurance carrier AFTER numerous calls about my refund. Come to find out, my insurance ALREADY paid bs dental. They even reviewed what procedures they were paying for. I hang up and call BS Dental where they denied being paid. I even got a bill in the mail from them after getting my summary of benefits from my insurance clearly stating they paid. After so many calls and arguments, they finally acknowledged that they did get paid and I would receive a refund. After ANOTHER call, they finally START to process the refund. I was to expect the refund in the mail in 4 weeks. TWO MONTHS later, I called again! It's still being processed and corporate is handling the claim. To top it off, they won't give me their corporate contact number. #BaystateDental #WhatKindOfBusinessDoesThis #DoBetter read more

I had a super painful experience Friday, as a new patient, I was being seen for an emergency toothache. Once I finally was seen , waited over 45 minutes in the waiting room mind you, I was told that my tooth either needed a root canal or extraction. My insurance doesn't cover root canals so I chose extraction. The nurse stated I would need antibiotics & possibly to see an oral surgeon. The dentist however, stated she could extract the tooth at that moment, I didn't want to be in pain all weekend so we decided to pull it. I asked about the antibiotics once the tooth was finally out, which took almost 45 minutes to extract , I was told that I didn't need any antibiotics or pain relief. That the tooth was the source of the infection. Well as the day progressed & Saturday rolled around, I was in some of the worse pain I've ever experienced. My face has swollen, my mouth tastes like rotting flesh. At 1 am this morning, I woke to the most vile taste I've ever had, a fever, chills & massive swelling in the gums. An Emergency Dentist, had to prescribe strong antibiotics & two pain relievers this morning. He stated they should have prescribed these Friday. It's Covid & 2020 , I understand mistakes but this one could have potentially killed me due to sepsis. Thanks for a miserable experience Baystate Dental. read more

I've been a patient of the Baystate Dental group for several years. Normally I would visit the Springfield office on Main Street. However each visit became more unbearable. I'm a grown adult but would be talked down to and lectured as if I were 10 years old. Yes, I know it's their job to inform me of what I need to do or what procedures they believe I need to have performed but there's a polite and professional way of doing that. I decided to give the Chicopee office a try instead to see if the staff there were any better. I had one cleaning there which was fine. No complaints; it's the dentist though, so it's never really going to be an enjoyable experience that you'd rave about. I had to call the office recently to cancel/reschedule an appointment. I was asked to hold the line when the receptionist answered the call. 7 minutes later....still waiting. No one ever came back to the line to apologize or even just to break the hold and explain that it may be a few minutes before my call was dealt with. That's unacceptable to leave a patient on the line that long. Not a very good impression to leave with someone calling your office. read more

Dr Haliuch and staff are exceptional! They are most intelligent, efficient and patient oriented. Their bedside manner is fabulous and friendly. The office is beautiful, exceptionally clean with state of the art comfortable equipment and surroundings. Just had a crown done and it was so easy painless and so relaxed. Like many going to the dentist is not usually my fave but now that I am going to Dr Haluch/Baystate Dental I am more than comfortable. Just booked my cleaning! I am referring al of my friends and my work contacts. Thank you! read more