The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.

Great practice! Welcoming, professional, and fun front desk. The dental hygienists give thorough…read morecleanings and offer suggestions about types of dental products to use that will be helpful to my needs. The dentists are knowledgeable, ready to answer questions, and unbelievably good at their job. And they have great senses of humor! A first rate practice!

I had the best dental experience today. Dr Mathews was so caring and gentle even the novacaine…read moredidn't hurt and he took time to sure I was nice and numb. The existing filling was gone in a flash, new filling in I was done in 30 minutes. So great

For several years, I was a client of Northampton Dental Group. While the dentists are wonderful,…read morethe office faces significant challenges when a dentist is out of the office. As the office struggles to secure a replacement in a timely manner. I have unfortunately encountered instances of racism and classism directed towards me by the front desk staff on multiple occasions. I have only been treated with respect when I have dressed in expensive name-brand clothing. It is deeply regrettable that in 2025, individuals should have to endure such disrespect and shame from the front desk staff.

Clean, quiet small office with friendly staff. Dr. Boynton is a knowledgeable man. He takes time…read moreeducating patients. They have cameras and take pictures to explain rationale behind their prioritization. I was excited about moving to the valley and utilizing my dental benefits at this office. My first cleaning was great. The hygienist was gentle and efficient. My consultation with Dr. Boynton was good. He didn't address things that had been told to me about my teeth already (a cavity on a tooth) and his prioritization for my dental procedures was different than previous, but that's okay. What I disagreed with was showing up to my scheduled appointment and being told that my appointment was rescheduled to accommodate someone else without my consent. I could see the schedule for the day and could see other appointments later in the day which could be double booked. This "emergency" patient was sitting, smirking in no apparent distress. I can understand the desire to accommodate patients, but without consent is not a practice I support.

This practice did something I take umbrage with. A long standing patient of theirs (not me-- my…read morefamily member) came in for an urgent appointment he has made. He was in agony with a toothache. He always paid In full at the time of the appointment . This man never owed them money . He said upfront that he could pay half the money for the visit and would need to be billed for the rest. They flat out refused to take a look at him because he didn't have full payment. He was practically in tears from the pain and they sent him on his way. He begged them to help him. Terrible thing to do to a person in need.

chipped my front tooth, don't have fillings that match your teeth, super expensive, crowns that…read morearen't even the same shape as your teeth, I got charged $90.04 times for pictures of my teeth that was not covered with my insurance and I didn't even know that also they won all their money upfront and when they mess up your teeth, you don't get any money back

Way to expensive. They add extra works to bill that are not needed. Not impressed with the service…read more Fear based and high priced

From the owner: Our mission is to create Strong & Healthy Smiles that empower people to pursue their dreams with…read moreconfidence and joy.

This practice came up on a MassHealth Website. When I called to make an appointment, Jen told me…read morethey were accepting new patients because staff shortages. Then when I told her they had come up on a MassHealth website, she told me they no longer take MassHealth. Sounds like a great practice - wink, wink!

Dr. Clayton is a fine professional with a pleasant manner…read more The one star is for my experience with Dr. Canby. She is abrasive, inattentive. In fact I would call her a sadist. After she extracted a tooth which developed problems she pummelled the socket so badly I had a lump the size of a baseball on my jaw. Worse yet I wound up taking 3 antibiotics because she screwed up the first time. As a result of one of them - I'll never know which - I wound up with the worst cast of C-Diff they had ever seen at our local hospital. I called to inform her of this - She immediately became defensive and rude. I stressed I was calling to inform her not blame her, but she just rattled on about how well-educated she was. (She should have taken a year in communication and courtesy). A simple "I'm sorry" would have sufficed since I stressed I was not interested in litigation. Avoid this dentist like the plague.