Let me preface by saying how much I hate the dentist. I HATE the dentist. I hadn't gone to the…read moredentist in over 3 years and I was happy to let every tooth rot out of my mouth before going to the dreaded dentist. But when I lost a filling and started experiencing some bad pain, I knew I was gonna have to go. Dr. Darabi and the rest of the Apex Dental crew in Florence have certainly changed my tune. I can not recommend this dental office enough. All of the office associates, hygienists, and doctors are exceptionally kind, welcoming, and professional. Dr. Darabi explained everything he was doing throughout the appointment and made sure to check that I was always comfortable as the procedure went on. He was totally non-judgmental about my lapse in dental care & very straightforward about the work that would need to be done. If you haven't been to the dentist in a while, worried about your lack of flossing, or still have the fear of a 9 year old with a cavity...I can say that Apex Dental will make it a whole lot easier to get that check-up.

I'm visiting Amherst from out of state. 3/7/2023 I accidentally hurt my teeth. Fortunately, I found…read moreDr. Darabi online with their excellent reputations and received urgent care from Dr. Darabi . The staff at the front desk was so knowledgeable and efficient! She did the new patient registration and insurance process on the phone before I came into the office, done it speedy! The doctor's assistant was skillful and thoughtful as well. She prepared everything ahead and the procedure went through smoothly! Dr. Darabi is very experienced and really takes care of patients. He is professional, considerate, and very gentle! He spends time listening, explaining, and communicating well. He has the magical way to do anesthetic injection before pulling out the teeth. I can tell it was less painful and less uncomfortable. The office is very clean, quiet, and with a comfortable environment! Dr. Darabi has been the best dental practice I have experienced. I highly recommend. Sophia Chen

Great practice! Welcoming, professional, and fun front desk. The dental hygienists give thorough…read morecleanings and offer suggestions about types of dental products to use that will be helpful to my needs. The dentists are knowledgeable, ready to answer questions, and unbelievably good at their job. And they have great senses of humor! A first rate practice!

I had the best dental experience today. Dr Mathews was so caring and gentle even the novacaine…read moredidn't hurt and he took time to sure I was nice and numb. The existing filling was gone in a flash, new filling in I was done in 30 minutes. So great

This practice did something I take umbrage with. A long standing patient of theirs (not me-- my…read morefamily member) came in for an urgent appointment he has made. He was in agony with a toothache. He always paid In full at the time of the appointment . This man never owed them money . He said upfront that he could pay half the money for the visit and would need to be billed for the rest. They flat out refused to take a look at him because he didn't have full payment. He was practically in tears from the pain and they sent him on his way. He begged them to help him. Terrible thing to do to a person in need.

chipped my front tooth, don't have fillings that match your teeth, super expensive, crowns that…read morearen't even the same shape as your teeth, I got charged $90.04 times for pictures of my teeth that was not covered with my insurance and I didn't even know that also they won all their money upfront and when they mess up your teeth, you don't get any money back

I had a chipped tooth fixed by Dr.Teddi at this dental office. This was my first visit and when I…read moreneed dental work again I will certainly return. The whole office was welcoming, efficient, and understanding. I wasn't sure whether I would just live with the chip, but Dr. Teddi carefully examined the tooth and after using her imaging machine to show me the problem I agreed to have it repaired. As she went through the process, she explained everything beforehand and answered all my questions about the tooth. The work was painless and quick, and my tooth looks and feels great. I also liked the way everyone was treated in the office. Dr. Teddi was considerate with her assistant, Kevin, and kind with the dental student observing her work (she observed with my permission). While I recognize that this was my first experience at the office, the respect shown between everyone and the good communication skills I saw were obviously developed over time. Highly recommend.

Dr. O is consistently amazing. She does wonderful work and is super friendly. I really like how…read moreshe talks you through procedures so you know what's going on. I recently moved across the state to Boston, and refuse to see anyone else. A good trustworthy dentist is hard to find--and Teddi certainly fits the bill. I 100% recommend her!!!

This practice came up on a MassHealth Website. When I called to make an appointment, Jen told me…read morethey were accepting new patients because staff shortages. Then when I told her they had come up on a MassHealth website, she told me they no longer take MassHealth. Sounds like a great practice - wink, wink!

Dr. Clayton is a fine professional with a pleasant manner…read more The one star is for my experience with Dr. Canby. She is abrasive, inattentive. In fact I would call her a sadist. After she extracted a tooth which developed problems she pummelled the socket so badly I had a lump the size of a baseball on my jaw. Worse yet I wound up taking 3 antibiotics because she screwed up the first time. As a result of one of them - I'll never know which - I wound up with the worst cast of C-Diff they had ever seen at our local hospital. I called to inform her of this - She immediately became defensive and rude. I stressed I was calling to inform her not blame her, but she just rattled on about how well-educated she was. (She should have taken a year in communication and courtesy). A simple "I'm sorry" would have sufficed since I stressed I was not interested in litigation. Avoid this dentist like the plague.

Will NEVER return to this dentist. STAY AWAY…read more Was trying to find a dentist in the area over the summer and since this place had a shiny website and won the second place in the Advocate's Best Of (how, I have no idea), I decided to give it a shot. Well, the place looks lovely inside, more like you're entering a meditation studio than a dentist's office, and the staff were friendly, but I was completely shocked by their assessment of my teeth. After never having a cavity in my life, I was told that I had over a dozen cavities and would need some cosmetic work on my bite so that my teeth wouldn't grind against each other when I chewed. Now, I know my teeth aren't perfect; I've never had braces, but seriously? Cosmetic work? When they asked me what my 'goals' were for my teeth (umm, what? I'm at a dentist--clean teeth, duh!), I said I wanted a cavity-free mouth. Not that I wanted whiter, straighter, perfectly aligned, ideal-for-toothpaste-commercials teeth. Ugh. So, utterly panicked, I made an appointment to have the FIRST ROUND of these heinous corrections made. Lacking insurance, this was going to cost over a thousand dollars and they were only tackling one of four areas this time. As you may have guessed, I was utterly tickled by this. Now, upon leaving there, I got a call on my way home asking if I wanted to move my appointment up to the following week (about a month earlier than scheduled). I agreed, but it felt weird. Maybe they legitimately had a cancellation 10 minutes after I left, but it felt WRONG. I called my childhood dentist, got the (crappy) xrays & treatment plan sent to her, cancelled my next week appointment and heard, to my great relief, that this place was full of beans. Eventually I made a trip back home, visited my childhood dentist and was told that pretty much every single thing Strong & Healthy Smiles deemed a cavity was a deep pit with some staining in it. As in, NO CAVITIES. Thank you, Dr. Smith, you are a lifesaver. Anyway, I would never ever recommend these folks to anyone. Either they don't know what the heck they're doing or they're deliberately trying to scam people. Bad news. For a REAL dentist who knows how to treat people & their teeth, try the Valley Dentists.

Why are all the bad reviews of this doctor filtered? People need to know that Sue Keller is a con…read moreartist! The first thing she does is insist upon creating a long range plan for your teeth. Not a bad idea if the practitioner is honorable. Unfortunately, Sue Keller is not! I literally spent thousands of dollars at her practice. The last time I went in I was told that I must have XRays even though I had had them only two months before. When I refused, the hygienist insisted that I would need them the next time (only three months later.) Then she proceeded to tell me how I had bone loss and that the only solution was a very painful, expensive and time consuming procedure of scaling and root planing. I was skeptical. When the doctor came in, she insisted that I needed the scaling and in addition, two more caps put on (she had done two or three already.) This was upsetting news to say the least. When I got home, I received an email from her office asking me to fill out a survey about my experience. I was brutally honest and wrote that I felt bullied into the Xrays and was concerned that they were using scare tactics to get me to do more procedures than were necessary. A few days later, I received a letter from Sue Keller basically firing me, saying that I was not compatible with her office and philosophy. It took me about a year to see a new dentist and when I did, she told me that I had no bone loss, that my teeth and bones looked great and that I should keep doing what I was doing. I thought it important to write a review warning others of her alarmist instincts resulting in painful, expensive and unnecessary procedures. What was the most upsetting was to see that the vast majority of reviews recounted the exact same story as mine. Sue Keller is in it for the money. Don't let the beautiful office and saccharine smiles deceive you. Walk in that office and it's a huge money pit! And I'll ask again, why are the vast majority of reviews (all negative) filtered and only one (the sole positive one) not filtered???

Dr. Bonner and her team were one of my best experiences I've had with dental treatment and I'd…read morehighly recommend them to anyone in the Northampton area. What stood out for me was this team's sensitivity and care. Going to the dentist is really difficult for many people. Furthermore, there's a lot of deeply personal and emotional issues that can be relevant to people's dental histories and on-going dental health - eating disorders/mental illness, drug addiction, poverty, and childhood neglect, to name a few. I really appreciated that as a brand-new patient, Dr. Bonner took the time to meet with me one-on-one in a quiet office to discuss any concerns, rather than expecting me to discuss fears or problems while lying in treatment chair with lots of other staff around. During treatment, Dr. Bonner was very careful not to cause more pain or discomfort than necessary. The staff at this office was unfailingly friendly and professional. I was really impressed with this place - too often healthcare professionals can make patients feel inconvenient, dumb, or small but the compassion and respect I experienced at this office has stuck with me for a while. Definitely recommended, especially to anyone who has a hard time visiting the dentist.

Made appt several weeks ago. Had checked my insurance plan and made sure they were contracted…read more Showed up for appt and was told my insurance was no longer accepted. Had several phone calls with them prior to appt and was never mentioned.

Thorough, professional, affordable dental care. Ask about their subscription plan! They make it…read morepossible to have a healthy mouth even if you don't have insurance.

Never have I ever actually enjoyed a dental visit, until now. Dr. Fields and team are always kind,…read moretender, professional and go out of their way for those of us with dental anxiety. A TV on the ceiling? Yes. Rooms named after plants? Check. A weighted blanket upon request? Always. Fantastic stickers? Mmhmm